Subject: Re: >15 days pending shipments << Reference ID: 61284998 >>
From: Ronald Gaviola <[email-masked]>
To: "ae.mumzworld" <[email-masked]>
Cc: Harshil Gupta <[email-masked]>, Sagar Khawani <[email-masked]>, "Hesham Hatem (DHL AE)" <[email-masked]>, lastmile <[email-masked]>, Customer Care Team <[email-masked]>
Date: Tue, 11 Aug 2020 20:17:31 +0400
List-Id: <ccteam.mumzworld.com>

Thanks Khalid!

Please check as to why do we have KSA shipment being returned to UAE?

100166380_1 9554760504 19.65 SAR Saudi Arabia

Regards,
Ronald

On Tue, Aug 11, 2020 at 5:01 PM <[email-masked]> wrote:

> Hi Ronald / Harshil,
>
>
> Good day.
>
>
> Please find below.
>
>
> Can we proceed to bill the duty charges incurred, to account : 951606449 ?
>
>
> Once the duties are paid. Please confirm on whether you would like to
> proceed with delivery or return back to origin.
>
>
> Order  AWB Duty amount ( Approx )  Country
> 700241493 1964833485 58.42 USD Egypt
> 700241944 1964835305 61 USD Egypt
> 600917075 2990810056 66 USD Egypt
> 600917574 2990804121 57.42 USD Egypt
> 700249164 2301180663 62 USD Egypt
> 700249205 2301182461 80 USD Egypt
> 100166380_1 9554760504 19.65 SAR Saudi Arabia
> 600903989 5742699863 18 USD INDIA
>     Total : 1,498.96 AED ( 408.08 USD )
>
>
> Should you require any further assistance, please contact me directly.
>
> Best Regards,
>
> *Khalid Khalfan*
> Key Account Advisor
>
> DHL EXPRESS
> P.O.Box 6252
> Dubai
> United Arab Emirates
> 2924114
>
>
>
>
>
>
>
>
> >> *Original Message ...*
> >> From: [email-masked]
> >> To: [email-masked]
> >> Cc: [email-masked], [email-masked], [email-masked],
> [email-masked], [email-masked]
> >> Subject: Re: >15 days pending shipments << Reference ID: 61284998 >>
> >> Sent: Sun, 09 Aug 2020 09:24:46 UTC+04:00
> >>
> >>
> [email-masked] <[email-masked]> Khalid
> >>
>
> >>
> Please get us the total amount of duty for this batch in AED currency.
>
> >>
>
> >>
>
> >>
>
> >>
> Regards,
> Ronald
>
> >>
>
>
> >>
> On Sun, Aug 9, 2020 at 9:03 AM Harshil Gupta <[email-masked]>
> wrote:
> >>
>
>> Hi Ronald,
>>
>>
>>
>> What is the amount for duty?
>>
>>
>>
>> Thanks
>>
>> Harshil
>>
>>
>>
>> *From:* Ronald Gaviola <[email-masked]>
>> >> *Sent:* Saturday, August 8, 2020 1:56 PM
>> >> *To:* [email-masked]; Harshil Gupta <[email-masked]>;
>> Sagar Khawani <[email-masked]>
>> >> *Cc:* Hesham Hatem (DHL AE) <[email-masked]>; lastmile <
>> [email-masked]>; Customer Care Team <[email-masked]>
>> >> *Subject:* Re: >15 days pending shipments << Reference ID: 61284998 >>
>>
>>
>>
>> Hi +Harshil Gupta <[email-masked]> +Sagar Khawani
>> <[email-masked]>
>>
>>
>>
>>
>>
>> There is another batch of RTS that has been ageing for +15days and has
>> duty payments. Can we bill it to our account. to facilitate return process?
>>
>>
>>
>>
>>
>> Regards,
>>
>> Ronald
>>
>>
>>
>>
>>
>> On Thu, Aug 6, 2020 at 11:40 PM <[email-masked]> wrote:
>>
>> Hi Ronald,
>>
>>
>>
>> Good day.
>>
>>
>>
>> Please find the updated list below.
>>
>>
>>
>> For the shipments that are held for payment. Can we process the return
>> back to DUBAI, under account : 951606449 & bill the duty charges, incurred
>> to the same account ?
>>
>>
>>
>> Closing this files, will reduce the 30+ & 15+ aging shipments.
>>
>>
>>
>> *Shipper reference*
>>
>> *AWB*
>>
>> *Remarks*
>>
>> 700241493
>>
>> 1964833485
>>
>> Payment instructions required urgently. Shipment held for payment of
>> customs duties/taxes.
>> >> Customs duties amount : Approx. - 58.42 USD .
>>
>> 700241944
>>
>> 1964835305
>>
>> Payment instructions required urgently. Shipment held for payment of
>> customs duties/taxes.
>> >> Customs duties amount : Approx. - USD 61 USD .
>>
>> 100164781_1
>>
>> 9554761790
>>
>> Payment instructions required urgently. Shipment held for payment of
>> customs duties/taxes.
>> >> Customs duties amount : Approx. - USD 6
>>
>> 100166380_1
>>
>> 9554760504
>>
>> Pending duty payment :  19.65 SAR
>>
>> 200309457_1
>>
>> 9554761915
>>
>> Payment instructions required urgently. Shipment held for payment of
>> customs duties/taxes.
>> >> Customs duties amount : Approx. - USD 7
>>
>> 600917075
>>
>> 2990810056
>>
>> consignee refused to paid the CUSTOM DUTY CHARGE (USD 66 )
>>
>> 600917574
>>
>> 2990804121
>>
>> Consignee refused to pay the duty amount 57.42$
>>
>> 600903989
>>
>> 5742699863
>>
>> This shipment is undelivered as the consignee has refused to pay duty of
>> USD 18
>>
>> *600922933*
>>
>> *2990824535*
>>
>> *Requesting your support on the subject shipment, as the consignee is not
>> responding to our destination team or providing the required documents for
>> clearance.*
>>
>>
>>
>> *As a result of the above issue, customs has moved this shipment to their
>> abandoned warehouse. Please push the consignee to contact our destination
>> team & provide the clearance requirements.*
>>
>>
>>
>> *Returning this shipment back to origin is not possible, as per customs
>> regulations in INDIA.*
>>
>>
>>
>> 600926082
>>
>> 2990839445
>>
>> The address & consignee contact details provided are wrong.
>>
>> 200309499_1
>>
>> 9554762405
>>
>> Consignee did not agree to pay the VAT charges : 31.56/SAR
>>
>> 600906884
>>
>> 5545671353
>>
>>  This shipment is under return process, however account 951606449 is
>> under e secure, in order to use the account number, the admin (
>> [email-masked]) should provide a confirmation to use this account.
>> You might have received a request to use the accoutn from Eriny Adib
>> (DHL EG), external <[email-masked]>. Please do the needful to
>> approve the same so that we can process the return
>>
>> 700244371
>>
>> 5545675726
>>
>> The consignee is not willing to pay the duty charges.
>>
>> 600912746
>>
>> 9554763492
>>
>> Under customs clearance. Destination is awaiting a response from the
>> consignee, with the requirements.
>>
>> 600900693
>>
>> 5742696131
>>
>> This is a status update on the subject shipment.We require KYC documents
>> in name of " LIJEENA SHANI" along with address proof & address should be
>> match with airway bill address.The receiver has been updated on the
>> requirement but no response has been received . As per Indian customs
>> regulation shipment will be moved unclaimed location if shipment not
>> cleared within 30 days of arrival .
>>
>> 600895093
>>
>> 1208688762
>>
>> The shipment is currently held for clearance & the customs deadline is
>> crossed.Customs requires the FSSAI certificate to proceed further but the
>> consignee is not responding to our contact attempts.Please provide us with
>> final instructions at the earliest, as customs has moved this shipment to
>> their abandoned area. If held for longer, it will lead to disposal of the
>> shipment by customs.
>>
>> 600936550
>>
>> 2301161026
>>
>> Cnee Refused to paid the CUSTOM DUTY CHARGE (USD 90 )
>>
>> 600939508
>>
>> 2301174864
>>
>> cnee refused to pay the duty amount 54.50 $
>>
>>
>>
>>
>>
>> Should you require any further assistance, please contact me directly.
>>
>>
>>
>> Best Regards,
>>
>>
>>
>> *Khalid Khalfan*
>>
>> Key Account Advisor
>>
>>
>>
>> DHL EXPRESS
>>
>> P.O.Box 6252
>>
>> Dubai
>>
>> United Arab Emirates
>>
>> 2924114
>>
>>
>>
>> [[:removedImage(image001.jpg):]]
>>
>>
>>
>>
>>
>>
>>
>> >> *Original Message ...*
>> >> From: [email-masked]
>> >> To: [email-masked], [email-masked], [email-masked]
>> >> Cc: [email-masked], [email-masked], [email-masked]
>> >> Subject: Re: >15 days pending shipments << Reference ID: 61284998 >>
>> >> Sent: 08/03/2020 20:36
>> >>
>> >>
>>
>> Hi Ronald,
>>
>>
>>
>> Good day.
>>
>>
>>
>> It was great talking to you. Please find the list below, as requested.
>>
>>
>>
>> I have updated the list & added the shipments that were updated via
>> individual email, to consolidate.
>>
>>
>>
>> *Shipper reference*
>>
>> *AWB*
>>
>> *Remarks*
>>
>> 700241493
>>
>> 1964833485
>>
>> Payment instructions required urgently. Shipment held for payment of
>> customs duties/taxes.
>> >> Customs duties amount : Approx. - 58.42 USD .
>>
>> 700241944
>>
>> 1964835305
>>
>> Payment instructions required urgently. Shipment held for payment of
>> customs duties/taxes.
>> >> Customs duties amount : Approx. - USD 61 USD .
>>
>> 100164781_1
>>
>> 9554761790
>>
>> Payment instructions required urgently. Shipment held for payment of
>> customs duties/taxes.
>> >> Customs duties amount : Approx. - USD 6
>>
>> 100166380_1
>>
>> 9554760504
>>
>> Pending duty payment :  19.65 SAR
>>
>> 200309457_1
>>
>> 9554761915
>>
>> Payment instructions required urgently. Shipment held for payment of
>> customs duties/taxes.
>> >> Customs duties amount : Approx. - USD 7
>>
>> 600917075
>>
>> 2990810056
>>
>> consignee refused to paid the CUSTOM DUTY CHARGE (USD 66 )
>>
>> 600917574
>>
>> 2990804121
>>
>> Consignee refused to pay the duty amount 57.42$
>>
>> 600903989
>>
>> 5742699863
>>
>> This shipment is undelivered as the consignee has refused to pay duty of
>> USD 18
>>
>> *600922933*
>>
>> *2990824535*
>>
>> *Requesting your support on the subject shipment, as the consignee is not
>> responding to our destination team or providing the required documents for
>> clearance.*
>>
>>
>>
>> *As a result of the above issue, customs has moved this shipment to their
>> abandoned warehouse. Please push the consignee to contact our destination
>> team & provide the clearance requirements.*
>>
>>
>>
>> *Returning this shipment back to origin is not possible, as per customs
>> regulations in INDIA.*
>>
>>
>>
>> 600926082
>>
>> 2990839445
>>
>> The address & consignee contact details provided are wrong.
>>
>> 200309499_1
>>
>> 9554762405
>>
>> Consignee did not agree to pay the VAT charges : 31.56/SAR
>>
>> 600906884
>>
>> 5545671353
>>
>>  This shipment is under return process, however account 951606449 is
>> under e secure, in order to use the account number, the admin (
>> [email-masked]) should provide a confirmation to use this account.
>> You might have received a request to use the accoutn from Eriny Adib
>> (DHL EG), external <[email-masked]>. Please do the needful to
>> approve the same so that we can process the return
>>
>> 700244371
>>
>> 5545675726
>>
>> The consignee is not willing to pay the duty charges.
>>
>> 600912746
>>
>> 9554763492
>>
>> Under customs clearance. Destination is awaiting a response from the
>> consignee, with the requirements.
>>
>> 600900693
>>
>> 5742696131
>>
>> This is a status update on the subject shipment.We require KYC documents
>> in name of " LIJEENA SHANI" along with address proof & address should be
>> match with airway bill address.The receiver has been updated on the
>> requirement but no response has been received . As per Indian customs
>> regulation shipment will be moved unclaimed location if shipment not
>> cleared within 30 days of arrival .
>>
>> 600895093
>>
>> 1208688762
>>
>> The shipment is currently held for clearance & the customs deadline is
>> crossed.Customs requires the FSSAI certificate to proceed further but the
>> consignee is not responding to our contact attempts.Please provide us with
>> final instructions at the earliest, as customs has moved this shipment to
>> their abandoned area. If held for longer, it will lead to disposal of the
>> shipment by customs.
>>
>>
>>
>> Should you require any further assistance, please contact me directly.
>>
>>
>>
>> Best Regards,
>>
>>
>>
>> *Khalid Khalfan*
>>
>> Key Account Advisor
>>
>>
>>
>> DHL EXPRESS
>>
>> P.O.Box 6252
>>
>> Dubai
>>
>> United Arab Emirates
>>
>> 2924114
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> >> *Original Message ...*
>> >> From: [email-masked]
>> >> To: [email-masked]
>> >> Cc: [email-masked], [email-masked], [email-masked],
>> [email-masked], [email-masked]
>> >> Subject: Re: >15 days pending shipments << Reference ID: 61284998 >>
>> >> Sent: 08/03/2020 14:36
>> >>
>> >>
>>
>>
>>
>> Hi Ronald,
>>
>>
>>
>> Good day.
>>
>>
>>
>> A gentle reminder on the following shipments. They are reflecting in the
>> report as aging.
>>
>>
>>
>> *Shipper reference*
>>
>> *AWB*
>>
>> *Remarks*
>>
>> 700241493
>>
>> 1964833485
>>
>> Payment instructions required urgently. Shipment held for payment of
>> customs duties/taxes.
>> >> Customs duties amount : Approx. - 58.42 USD .
>>
>> 700241944
>>
>> 1964835305
>>
>> Payment instructions required urgently. Shipment held for payment of
>> customs duties/taxes.
>> >> Customs duties amount : Approx. - USD 61 USD .
>>
>> 100164781_1
>>
>> 9554761790
>>
>> Payment instructions required urgently. Shipment held for payment of
>> customs duties/taxes.
>> >> Customs duties amount : Approx. - USD 6
>>
>> 100166380_1
>>
>> 9554760504
>>
>> Pending duty payment :  19.65 SAR
>>
>> 200309457_1
>>
>> 9554761915
>>
>> Payment instructions required urgently. Shipment held for payment of
>> customs duties/taxes.
>> >> Customs duties amount : Approx. - USD 7
>>
>> 600917075
>>
>> 2990810056
>>
>> consignee refused to paid the CUSTOM DUTY CHARGE (USD 66 )
>>
>> 600917574
>>
>> 2990804121
>>
>> Consignee refused to pay the duty amount 57.42$
>>
>> 600903989
>>
>> 5742699863
>>
>> This shipment is undelivered as the consignee has refused to pay duty of
>> USD 18
>>
>> *600922933*
>>
>> *2990824535*
>>
>> *Requesting your support on the subject shipment, as the consignee is not
>> responding to our destination team or providing the required documents for
>> clearance.*
>>
>>
>>
>> *As a result of the above issue, customs has moved this shipment to their
>> abandoned warehouse. Please push the consignee to contact our destination
>> team & provide the clearance requirements.*
>>
>>
>>
>> *Returning this shipment back to origin is not possible, as per customs
>> regulations in INDIA.*
>>
>>
>>
>> 600926082
>>
>> 2990839445
>>
>> The address & consignee contact details provided are wrong.
>>
>> 200309499_1
>>
>> 9554762405
>>
>> Consignee did not agree to pay the VAT charges : 31.56/SAR
>>
>> 600906884
>>
>> 5545671353
>>
>>  This shipment is under return process, however account 951606449 is
>> under e secure, in order to use the account number, the admin (
>> [email-masked]) should provide a confirmation to use this account.
>> You might have received a request to use the accoutn from Eriny Adib
>> (DHL EG), external <[email-masked]>. Please do the needful to
>> approve the same so that we can process the return
>>
>> 700244371
>>
>> 5545675726
>>
>> The consignee is not willing to pay the duty charges.
>>
>> 600912746
>>
>> 9554763492
>>
>> Under customs clearance. Destination is awaiting a response from the
>> consignee, with the requirements.
>>
>> 600900693
>>
>> 5742696131
>>
>> This is a status update on the subject shipment.We require KYC documents
>> in name of " LIJEENA SHANI" along with address proof & address should be
>> match with airway bill address.The receiver has been updated on the
>> requirement but no response has been received . As per Indian customs
>> regulation shipment will be moved unclaimed location if shipment not
>> cleared within 30 days of arrival .
>>
>> 600895093
>>
>> 1208688762
>>
>> The shipment is currently held for clearance & the customs deadline is
>> crossed.Customs requires the FSSAI certificate to proceed further but the
>> consignee is not responding to our contact attempts.Please provide us with
>> final instructions at the earliest, as customs has moved this shipment to
>> their abandoned area. If held for longer, it will lead to disposal of the
>> shipment by customs.
>>
>>
>>
>> Should you require any further assistance, please contact me directly.
>>
>>
>>
>> Best Regards,
>>
>>
>>
>> *Khalid Khalfan*
>>
>> Key Account Advisor
>>
>>
>>
>> DHL EXPRESS
>>
>> P.O.Box 6252
>>
>> Dubai
>>
>> United Arab Emirates
>>
>> 2924114
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>
>