Subject: Re: SMSA 290101509998 || Order 200326170 - Complaint
From: Ekta Jesswani <[email-masked]>
To: Ronald Gaviola <[email-masked]>
Cc: Zubair Wahid <[email-masked]>, Hussain Firoz Miyagamwala <[email-masked]>, Mariya Christy <[email-masked]>, Amir Julkarnain <[email-masked]>, Alaa Bataineh <[email-masked]>, Alaa Suliman <[email-masked]>, Amir Mustafa Ebadda <[email-masked]>, Customer Care Team <[email-masked]>, Leena <[email-masked]>, Key Accounts - UAE <[email-masked]>, Mir Taqi Ali <[email-masked]>, Raghda Osama Abdelsalam Shemy <[email-masked]>
Date: Tue, 11 Aug 2020 19:22:50 +0400
List-Id: <ccteam.mumzworld.com>

Thanks Ronald.

@Zubair Wahid <[email-masked]> Below are a few more AWB's that have
the same issue.
Please check and update asap

Order # AWB
100176222 290101459733
200326068 290101459816
200326110 290101459860
  290101459871
200326068 290101459816
  290101459567
Thanks

Regards,
Ekta

On Tue, 11 Aug 2020 at 19:10, Ronald Gaviola <[email-masked]> wrote:

> Hello +Zubair Wahid <[email-masked]> +Hussain Firoz Miyagamwala
> <[email-masked]>
>
> This order is fulfilled fom Tamer
>
> @Ekta Jesswani <[email-masked]> - the email subject has 290101509998
> (Dubai shipment) for non COD while the sample AWB attached in the email
> is 290101459910 (Tamer shipment) with COD.
>
>
>
> Regards,
> Ronald
>
>
> On Tue, Aug 11, 2020 at 5:26 PM Ekta Jesswani <[email-masked]> wrote:
>
>> Hi Mariya,
>>
>> Thank you for the update.
>>
>> Please note, we do not have COD option available for KSA as of now.
>>
>> @Ronald Gaviola <[email-masked]> Please check on the above cases
>> as we are getting more complaints of drivers collecting COD from customers
>> at the time of delivery
>>
>> Thanks
>>
>> Regards,
>> Ekta
>>
>> On Tue, 11 Aug 2020 at 17:11, Mariya Christy <[email-masked]>
>> wrote:
>>
>>> *Dear Ekta,*
>>>
>>>
>>>
>>> Please find below feedback received from KSA team with refer to below
>>> complaint.
>>>
>>>
>>>
>>>
>>>
>>> As per the courier he did not collect COD charges for the above airway
>>> bill but same consignee is having another shipment* awb # 290101459910*
>>> with *COD 169*, which was collected by him today (below airway bill
>>> details for the kind reference).
>>>
>>>
>>>
>>> Appreciate for the understanding.
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> Thanks & Regards,
>>>
>>> *MARIYA CHRISTY*
>>>
>>> CS Key Accounts Agent
>>> Customer Service Dept.
>>> Dubai - United Arab Emirates
>>>
>>> T
>>>
>>> +971 4 606 9099
>>>
>>>  EXT
>>>
>>>   4032
>>>
>>> M
>>>
>>> +971 58 954 7017
>>>
>>>  F
>>>
>>> +971 4 235 1166
>>>
>>> E
>>>
>>> [email-masked] <[email-masked]>
>>>
>>> <http://www.smsaexpress.com/>
>>>
>>> <https://www.iso.org/home.html>
>>>
>>> <https://www.tapaonline.org/>
>>>
>>> <https://www.ticsi.org/>
>>>
>>> <https://sa.greatplacetowork.com/en/>
>>>
>>> <http://www.facebook.com/SMSAExpress>
>>>
>>>  <http://twitter.com/SMSAExpress>
>>>
>>> <http://www.instagram.com/SMSAExpress>
>>>
>>> <https://www.linkedin.com/company/smsaexpress/>
>>>
>>> [image: Description: Description: Please consider the environment before
>>> printing this email]
>>>
>>>
>>>
>>> This e-mail contains confidential information or information belonging
>>> to SMSA Express and is intended solely for the addressees. The unauthorized
>>> disclosure, use, dissemination or copying (either whole or partial) of this
>>> e-mail, or any information it contains, is prohibited. E-mails are
>>> susceptible to alteration and their integrity cannot be guaranteed. SMSA
>>> Express shall not be liable for this e-mail if modified or falsified. If
>>> you are not the intended recipient of this e-mail, please delete it
>>> immediately from your system and notify the sender of the wrong delivery
>>> and the mail deletion.
>>>
>>>
>>>
>>>
>>>
>>> *From:* Amir Julkarnain [mailto:[email-masked]]
>>> *Sent:* Tuesday, 11 August, 2020 4:54 PM
>>> *To:* Alaa Bataineh; Alaa Suliman
>>> *Cc:* Mariya Christy; Amir Mustafa Ebadda; Customer Care Team; Leena;
>>> Key Accounts - UAE; Mir Taqi Ali; Raghda Osama Abdelsalam Shemy; Ekta
>>> Jesswani
>>> *Subject:* Re: SMSA 290101509998 || Order 200326170 - Complaint
>>>
>>>
>>>
>>> +++ @Alaa Suliman <[email-masked]>
>>>
>>>
>>>
>>> On Tue, 11 Aug 2020 at 16:52, Amir Julkarnain <[email-masked]>
>>> wrote:
>>>
>>> +++ @Alaa Bataineh <[email-masked]>
>>>
>>>
>>>
>>> On Tue, 11 Aug 2020 at 16:33, Ekta Jesswani <[email-masked]> wrote:
>>>
>>> Hi Mariya,
>>>
>>>
>>>
>>> Any update on this case?
>>>
>>> The customer is following up on this issue and wants the amount
>>> refunded.
>>>
>>>
>>>
>>> Please check and update why cash was taken from the customer.
>>>
>>>
>>>
>>> We have similar complaints from other customers as well.
>>>
>>> Need you to update us asap.
>>>
>>>
>>>
>>> Thanks
>>>
>>>
>>>
>>> Regards,
>>>
>>> Ekta
>>>
>>>
>>>
>>> On Sun, 9 Aug 2020 at 16:35, Mariya Christy <[email-masked]>
>>> wrote:
>>>
>>> *Dear Ekta,*
>>>
>>>
>>>
>>> With refer to below complaint we will investigate and will update you
>>> ASAP.
>>>
>>>
>>>
>>> TKT# 2259747.
>>>
>>>
>>>
>>>
>>>
>>> Thanks & Regards,
>>>
>>> *MARIYA CHRISTY*
>>>
>>> CS Key Accounts Agent
>>> Customer Service Dept.
>>> Dubai - United Arab Emirates
>>>
>>> T
>>>
>>> +971 4 606 9099
>>>
>>>  EXT
>>>
>>>   4032
>>>
>>> M
>>>
>>> +971 58 954 7017
>>>
>>>  F
>>>
>>> +971 4 235 1166
>>>
>>> E
>>>
>>> [email-masked] <[email-masked]>
>>>
>>> <http://www.smsaexpress.com/>
>>>
>>> <https://www.iso.org/home.html>
>>>
>>> <https://www.tapaonline.org/>
>>>
>>> <https://www.ticsi.org/>
>>>
>>> <https://sa.greatplacetowork.com/en/>
>>>
>>> <http://www.facebook.com/SMSAExpress>
>>>
>>>  <http://twitter.com/SMSAExpress>
>>>
>>> <http://www.instagram.com/SMSAExpress>
>>>
>>> <https://www.linkedin.com/company/smsaexpress/>
>>>
>>> [image: Description: Description: Please consider the environment before
>>> printing this email]
>>>
>>>
>>>
>>> This e-mail contains confidential information or information belonging
>>> to SMSA Express and is intended solely for the addressees. The unauthorized
>>> disclosure, use, dissemination or copying (either whole or partial) of this
>>> e-mail, or any information it contains, is prohibited. E-mails are
>>> susceptible to alteration and their integrity cannot be guaranteed. SMSA
>>> Express shall not be liable for this e-mail if modified or falsified. If
>>> you are not the intended recipient of this e-mail, please delete it
>>> immediately from your system and notify the sender of the wrong delivery
>>> and the mail deletion.
>>>
>>>
>>>
>>>
>>>
>>> *From:* Ekta Jesswani [mailto:[email-masked]]
>>> *Sent:* Sunday, 09 August, 2020 2:14 PM
>>> *To:* Mariya Christy; Raghda Osama Abdelsalam Shemy
>>> *Cc:* Amir Mustafa Ebadda; Customer Care Team; Leena
>>> *Subject:* SMSA 290101509998 || Order 200326170 - Complaint
>>>
>>>
>>>
>>> Hi Mariya and Raghda,
>>>
>>>
>>>
>>> The subject order was delivered to the customer yesterday and he has
>>> complained the driver took an amount of *SAR 169* from the customer.
>>>
>>> The order is already paid and so, there was no COD to be collected.
>>>
>>>
>>>
>>> Please investigate this matter and let us know asap.
>>>
>>>
>>>
>>> Thanks
>>>
>>>
>>>
>>> --
>>>
>>> *Regards, *
>>>
>>>
>>>
>>>
>>>
>>>
>>> --
>>>
>>> *Regards, *
>>>
>>>
>>>
>>>
>>>
>>>
>>> --
>>>
>>> *Amir Hussain Julkarnain*
>>> Junior Team Leader
>>> p:  +971 (0)4 4339455   Ext 1322 │ e: [email-masked]
>>> <[email-masked]> │ w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>>
>>>
>>>
>>> --
>>>
>>> *Amir Hussain Julkarnain*
>>> Junior Team Leader
>>> p:  +971 (0)4 4339455   Ext 1322 │ e: [email-masked]
>>> <[email-masked]> │ w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>
>>
>> --
>> *Regards, *
>>
>>
>>

-- 
*Regards, *