Subject: Re: [EXTERNAL] Re: 1Z289F8W6756098797- 100158993- Cancellation and Refund
From: Ronald Gaviola <[email-masked]>
To: Anas nazzal <[email-masked]>
Cc: Denmark A <[email-masked]>, Eugene Mugisa <[email-masked]>, "Returns.fc" <[email-masked]>, "Alina D'Souza" <[email-masked]>, [email-masked], Amir Julkarnain <[email-masked]>, Ekta Jesswani <[email-masked]>, KSA Lastmile <[email-masked]>, customer care <[email-masked]>, Asad <[email-masked]>, Hussain Firoz Miyagamwala <[email-masked]>
Date: Tue, 11 Aug 2020 17:25:38 +0400
List-Id: <ccteam.mumzworld.com>

Anas,

I have already suggested to raise the CRA so returns can process refund. We
have already received confirmation from UPS that these are pending for
customs manager approval so they can initiate the delivery of these return
shipments.

Regards,
Ronald

On Tue, Aug 11, 2020 at 12:23 PM Anas nazzal <[email-masked]> wrote:

> Dear Ronald,
>
> @Ronald Gaviola <[email-masked]> KIndly assist as the item has not
> been received yet.
>
> Best regards,
> Anas Nazzal
>
>
>
>
> On Tue, Aug 11, 2020 at 12:17 PM Denmark A <[email-masked]> wrote:
>
>> Dear Anas,
>>
>> Physical package not yet received.
>>
>> Regards,
>> Den mark
>>
>> On Tue, Aug 11, 2020 at 10:02 AM Anas nazzal <[email-masked]> wrote:
>>
>>> @Denmark A <[email-masked]>  kindly confirm if the order has
>>> been received so you will be able to create CRA
>>>
>>> Best Regards,
>>> Anas Nazzal
>>>
>>> On Tue, Aug 11, 2020 at 9:58 AM Anas nazzal <[email-masked]> wrote:
>>>
>>>> Dear Team,
>>>>
>>>> Kindly assist in creating CRA for the below customer.
>>>>
>>>> Best Regards,
>>>> Anas Nazzal
>>>>
>>>> On Sun, Aug 9, 2020 at 11:12 AM Hussain Firoz Miyagamwala <
>>>> [email-masked]> wrote:
>>>>
>>>>> Thanks Chantelle,
>>>>>
>>>>> @ronald Since the shipment will be returned in Dubai, the Dubai team
>>>>> has to create CRA.
>>>>>
>>>>>
>>>>>
>>>>> On Sun, Aug 9, 2020 at 11:10 AM <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> Dear Firoz,
>>>>>>
>>>>>>
>>>>>>
>>>>>> Please find attached mail from Richelle.
>>>>>>
>>>>>>
>>>>>>
>>>>>> Best Regards
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> *Chantelle Cardozo*
>>>>>>
>>>>>> Preferred Customer Associate
>>>>>>
>>>>>>
>>>>>>
>>>>>> *UPS Gulf LLC *
>>>>>>
>>>>>> Al Moosa Tower 2, 25 Floor
>>>>>>
>>>>>> Sheikh Zayed Road, P.O. Box 26026
>>>>>>
>>>>>> Dubai, United Arab Emirates
>>>>>>
>>>>>> Tel +971 4 3815278
>>>>>>
>>>>>> Mobile 00971561770264
>>>>>>
>>>>>> Fax +971 4 3390835
>>>>>>
>>>>>> [email-masked]
>>>>>>
>>>>>>
>>>>>>
>>>>>> *Existing UPS rates will be revised effective 01 January 2020. For
>>>>>> more information on the annual General Rate Increase (GRI) applicable to
>>>>>> your account, please contact your Account Manager or call UPS Customer
>>>>>> Service at 600 544 743.   The 2020 UPS Service and Tariff will be available
>>>>>> in ups.com/ae <https://www.ups.com/ae/en/shipping/zones-and-rates.page>
>>>>>> from 29th December 2019. *
>>>>>>
>>>>>>
>>>>>>
>>>>>> *From:* Hussain Firoz Miyagamwala [mailto:[email-masked]]
>>>>>> *Sent:* Sunday, August 9, 2020 11:07 AM
>>>>>> *To:* Ronald Gaviola <[email-masked]>
>>>>>> *Cc:* Amir Julkarnain <[email-masked]>; Michaela Manibo <
>>>>>> [email-masked]>; Cardozo Chantelle (EUR6CTC) <
>>>>>> [email-masked]>; Ekta Jesswani <[email-masked]>;
>>>>>> KSA Lastmile <[email-masked]>; customer care <
>>>>>> [email-masked]>; Asad <[email-masked]>
>>>>>> *Subject:* [EXTERNAL] Re: 1Z289F8W6756098797- 100158993-
>>>>>> Cancellation and Refund
>>>>>>
>>>>>>
>>>>>>
>>>>>> CAUTION! This email originated outside of the organization. Please do
>>>>>> not open attachments or click links from an unknown or suspicious origin.
>>>>>> ------------------------------
>>>>>>
>>>>>> Dear Ronald,
>>>>>>
>>>>>>
>>>>>>
>>>>>> Please confirm if this is going to be returned back in KSA or Dubai ?
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Sat, Aug 8, 2020 at 11:06 AM Ronald Gaviola <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>> Amir,
>>>>>>
>>>>>>
>>>>>>
>>>>>> You can raise the CRA for now, we will hand over to returns team
>>>>>> those items to receive in the system as soon as delivered back to us.
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> Regards,
>>>>>>
>>>>>> Ronald
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Sat, Aug 8, 2020 at 10:49 AM Amir Julkarnain <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>> @Ronald Gaviola <[email-masked]> ,
>>>>>>
>>>>>>
>>>>>>
>>>>>> Kindly confirm if we can cancel this order asap and have hussain
>>>>>> create CRA. The customer wanted an immediate refund. The order was placed
>>>>>> on 13-Jun-2020 and was stuck at customs.
>>>>>>
>>>>>>
>>>>>>
>>>>>> Best Regards
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Sat, 8 Aug 2020 at 10:37, Michaela Manibo <
>>>>>> [email-masked]> wrote:
>>>>>>
>>>>>> Team,
>>>>>>
>>>>>> Good morning...
>>>>>>
>>>>>> @Hussain Firoz Miyagamwala <[email-masked]> can we request
>>>>>> for a CRA for this order.  CUstomer is so angry the order has been stuck
>>>>>> for two months.  And now the customer also needs to wait again for a refund
>>>>>> .
>>>>>>
>>>>>> @Amir Julkarnain <[email-masked]> and @Ekta Jesswani
>>>>>> <[email-masked]>
>>>>>> this customer is asking for an immediate supervisor call back. raised
>>>>>> on   Incident #1224416
>>>>>>
>>>>>> Please help on expediting the returns and refund for this order -
>>>>>>
>>>>>> 1Z289F8W6756098797- 100158993
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Fri, Aug 7, 2020 at 12:45 PM Michaela Manibo <
>>>>>> [email-masked]> wrote:
>>>>>>
>>>>>> Team,
>>>>>>
>>>>>> May we have an update on this pleasE?
>>>>>>
>>>>>> Thank you
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Wed, Aug 5, 2020 at 3:07 PM Michaela Manibo <
>>>>>> [email-masked]> wrote:
>>>>>>
>>>>>> Team,
>>>>>>
>>>>>> Please speed up the return for this order as the customer has been
>>>>>> following up the refund.
>>>>>>
>>>>>> thanks
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> --
>>>>>>
>>>>>> *Amir Hussain Julkarnain*
>>>>>> Junior Team Leader
>>>>>> p:  +971 (0)4 4339455   Ext 1322 │ e: [email-masked]
>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>> <https://urldefense.com/v3/__http:/www.mumzworld.com/__;!!AQegZw!Jgju0HQ9FEdn5fhSOVgKmqbcvIG1DYdbqVyXEoknXQK_Idtugni13HVKIdXgy2TfCo0GseF3dA$>
>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>
>>>>>>
>>>>>>

Subject: RE: [EXTERNAL] Re: UPS Land Freight - Pending shipments +10 days
From: <[email-masked]>
To: <[email-masked]>, <[email-masked]>
Cc: <[email-masked]>, <[email-masked]>, <[email-masked]>, <[email-masked]>, <[email-masked]>, <[email-masked]>
Date: Mon, 27 Jul 2020 10:19:50 +0000

Dear Ronald/Eugene,

Please find attached all shipments which are currently under customs manager approval to return.
No of shipments

EXPEDITED AWB ref

1

1Z289F8W6755140572

1Z289F8W6757575386

2

1Z289F8W6755339082

3

1Z289F8W6755470126

4

1Z289F8W6755716487

5

1Z289F8W6755899263

6

1Z289F8W6756098797

7

1Z289F8W6756192998

8

1Z289F8W6756937586

9

1Z289F8W6757102805

10

1Z289F8W6757158952

11

1Z289F8W6757271418

12

1Z289F8W6757304847

1Z289F8W6757635418

13

1Z289F8W6757490771

14

1Z289F8W6757641947

15

1Z289F8W6757696568

16

1Z289F8W6757702916

17

1Z289F8W6755022459

18

1Z289F8W6757004073

1Z289F8W6757248882

1Z289F8W6757491869

19

1Z289F8W6757190612

Regards, Richelle

From: Zaldivar Richelle (VLR5DPB)
Sent: Sunday, July 26, 2020 3:50 PM
To: 'Ronald Gaviola' <[email-masked]>; Eugene Mugisa <[email-masked]>
Cc: Ghaoui Abdo (JRL9LQJ) <[email-masked]>; Khadse Vaibhav (BZR0XBW) <[email-masked]>; Cardozo Chantelle (EUR6CTC) <[email-masked]>; lastmile <[email-masked]>; customer care <[email-masked]>; Mohamed Magdy <[email-masked]>
Subject: RE: [EXTERNAL] Re: UPS Land Freight - Pending shipments +10 days

Dear Ronald/Eugene,

As discussed over the phone last week.. after many attempts, still customs is not clearing the shipment. After multiple meetings customs is not releasing the truck.
Shipment were seen having duplicate AWBs (expedited and land freight). We have provided them an explanation letter, still they are declining to clear the shipment.
Unfortunately, B2C trial for UPS land freight did not work. Truck is incurring demurrage charges already, KSA have no choice but to process the return to UAE.

We already submitted the PPW to Customs Manager to approve the return to UAE.

UPS never handled B2C shipments on Land Freight mode before, we did this as a trial. We can only handle B2C shipments on express saver or expedited mode.

Am following on the RTS, we will keep you posted

Regards,

Richelle

From: Ronald Gaviola [mailto:[email-masked]]
Sent: Sunday, July 26, 2020 2:39 PM
To: Eugene Mugisa <[email-masked]<mailto:[email-masked]>>
Cc: Zaldivar Richelle (VLR5DPB) <[email-masked]<mailto:[email-masked]>>; Ghaoui Abdo (JRL9LQJ) <[email-masked]<mailto:[email-masked]>>; Khadse Vaibhav (BZR0XBW) <[email-masked]<mailto:[email-masked]>>; Cardozo Chantelle (EUR6CTC) <[email-masked]<mailto:[email-masked]>>; lastmile <[email-masked]<mailto:[email-masked]>>; customer care <[email-masked]<mailto:[email-masked]>>; Mohamed Magdy <[email-masked]<mailto:[email-masked]>>
Subject: Re: [EXTERNAL] Re: UPS Land Freight - Pending shipments +10 days

+Rzaldivar<mailto:[email-masked]>

We need an update here please.

Regards,
Ronald

On Sun, Jul 19, 2020 at 2:44 PM Eugene Mugisa <[email-masked]<mailto:[email-masked]>> wrote:
+ Abdo,

Can you please share the contact person for us while Richelle is away on vacation.

We have a number of pending issues we need to solve urgently.

Best,
Eugene.

From: Ronald Gaviola <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, July 19, 2020 10:30 AM
To: Rzaldivar <[email-masked]<mailto:[email-masked]>>
Cc: [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; lastmile <[email-masked]<mailto:[email-masked]>>; Customer Care Team <[email-masked]<mailto:[email-masked]>>; Mohamed Magdy <[email-masked]<mailto:[email-masked]>>
Subject: Re: [EXTERNAL] Re: UPS Land Freight - Pending shipments +10 days

Hi Richelle,

We need to get back to our customers. We are losing words to explain to every customers.

Please update us on how you are solving this problem.

Regards,
Ronald

On Sat, Jul 18, 2020 at 3:23 PM Ronald Gaviola <[email-masked]<mailto:[email-masked]>> wrote:
Hi Richelle,

Please update us here.

Regards,
Ronald

On Tue, Jul 14, 2020 at 6:12 PM <[email-masked]<mailto:[email-masked]>> wrote:

Hi Ronald,

My apologies… I was very late to reply.
The shipments are not cleared. They have problem with customs as shipments sent was individual along with B2B.
I will give you another update by 8PM tonight. Am following up if there is any shipment would have get cleared using the IDs

Regards,

Richelle

From: Ronald Gaviola [mailto:[email-masked]<mailto:[email-masked]>]
Sent: Tuesday, July 14, 2020 5:47 PM
To: Zaldivar Richelle (VLR5DPB) <[email-masked]<mailto:[email-masked]>>; Khadse Vaibhav (BZR0XBW) <[email-masked]<mailto:[email-masked]>>; Cardozo Chantelle (EUR6CTC) <[email-masked]<mailto:[email-masked]>>
Cc: lastmile <[email-masked]<mailto:[email-masked]>>; Customer Care Team <[email-masked]<mailto:[email-masked]>>; Mohamed Magdy <[email-masked]<mailto:[email-masked]>>
Subject: [EXTERNAL] Re: UPS Land Freight - Pending shipments +10 days

CAUTION! This email originated outside of the organization. Please do not open attachments or click links from an unknown or suspicious origin.

________________________________
3rd Reminder.

Regards,
Ronald

On Mon, Jul 13, 2020 at 2:36 PM Ronald Gaviola <[email-masked]<mailto:[email-masked]>> wrote:
Dears,

2nd reminder.

Regards,
Ronald

On Mon, Jul 13, 2020 at 11:22 AM Ronald Gaviola <[email-masked]<mailto:[email-masked]>> wrote:
Reminder.

Regards,
Ronald

On Sun, Jul 12, 2020 at 11:14 AM Ronald Gaviola <[email-masked]<mailto:[email-masked]>> wrote:
RIchelle, Vaibhav

We need a clear update on these shipments and please advise when do you expect these to be delivered?

Ship date

AWB

Status

10-Jun-20

1Z289F8W6755716487

Pending

10-Jun-20

1Z289F8W6756192998

Pending

10-Jun-20

1Z289F8W6756937586

Pending

10-Jun-20

1Z289F8W6757158952

Pending

10-Jun-20

1Z289F8W6757490771

Pending

10-Jun-20

1Z289F8W6757641947

Pending

10-Jun-20

1Z289F8W6757696568

Pending

11-Jun-20

1Z289F8W6755470126

Pending

14-Jun-20

1Z289F8W6755022459

Pending

13-Jun-20

1Z289F8W6757491869

Pending

12-Jun-20

1Z289F8W6757190612

Pending

16-Jun-20

1Z289F8W6757102805

Pending

16-Jun-20

1Z289F8W6757271418

Pending

17-Jun-20

1Z289F8W6756098797

Pending

21-Jun-20

1Z289F8W6755899263

Arrived at Facility

22-Jun-20

1Z289F8W6755339082

Arrived at Facility

24-Jun-20

1Z289F8W6757635418

Pending

25-Jun-20

1Z289F8W6756965948

The package will be returned to the sender.

Regards,
Ronald
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