Subject: Re: Urgent Cases
From: Zubair Wahid <[email-masked]>
To: Yaseen Shaqra <[email-masked]>
Cc: Vipul Arora <[email-masked]>, Shady Elgendy <[email-masked]>, "Asad ." <[email-masked]>, Hussain Firoz Miyagamwala <[email-masked]>, Ahmed Irfan <[email-masked]>, customer care <[email-masked]>, Ekta Jesswani <[email-masked]>, Amir Julkarnain <[email-masked]>, Sagar Khawani <[email-masked]>, Alaa Musa <[email-masked]>
Date: Tue, 11 Aug 2020 16:00:38 +0300
List-Id: <ccteam.mumzworld.com>

Order Number Items needs refund Items Value  Missing items Reordered  Items
Value  Zubair Comment  Incident #
100145915_2   203.73 AED TC-TT423228 1,196.62 AED Proceed for CRA (Lost on
tamer) 1233100
KSA-AHG-01776-023_2-4M GT-CH79467-31
GT-CH02525
100152219_4 - - KSA-LALS-3H551610_8  54.93 AED Proceed for CRA (lost on
tamer) 1125544
100156825_2  KSA-AT-NC-SPPL8 590 AED KSA-LALS-126G776_9m 355.17 AED Proceed
for CRA (lost on tamer) 1184778
TC-TT446502GreenBlueBoys KSA-AIP-219307
  KSA-IA-11507089
100148896_1 KSA-AHG-54262701-3-6M 522.01 AED TC-TT42257885 110.9 AED Proceed
for CRA (lost on Tamer) 1233118
KSA-AHG-54264201-0-3M BNDL-B-TT9
KSA-AHG-54750302-3-6M
KSA-AHG-55072200-3-6M
KSA-AHG-54263900-3-6M
KSA-AHG-53938105-6-7Y
KSA-AHG-53938105-8-9Y
100163244_1  -   TC-Y3173 59 AED Proceed for CRA (lost on tamer) 1233149
100152219_2 MD-AC3120 179 AED - -  Proceed for Refund (charged to tamer)
1125544
100152219_2 ASTA-HG205 81.82AED - - Needs to be charged to the courier
(proceed to CRA)  1144845
ASK-8702480
HGT-700697251982

On Tue, Aug 11, 2020 at 3:44 PM Yaseen Shaqra <[email-masked]>
wrote:

> @Zubair Wahid <[email-masked]> Please check and confirm, so hussain
> can create the CRA at the soonest
>
> On Tue, Aug 11, 2020 at 3:15 PM Yaseen Shaqra <[email-masked]>
> wrote:
>
>> Hi Team,
>>
>> Please update us up
>>
>> On Mon, Aug 10, 2020 at 10:32 PM Vipul Arora <[email-masked]> wrote:
>>
>>> @Zubair Wahid <[email-masked]> : Kindly check below cases first
>>> in the morning and update so we refund to the customer.
>>>
>>> @Hussain Firoz Miyagamwala <[email-masked]> : Once confirmed by
>>> Zubair please refund to the customer
>>>
>>>
>>> Order Number Items needs refund Items Value  Missing items Reordered  Items
>>> Value  Comment  Incident #
>>> 100145915_2   203.73 AED TC-TT423228 1,196.62 AED The order is showing
>>> canceled from Shipa, the customer wants a refund for the missing items
>>> 1233100
>>> KSA-AHG-01776-023_2-4M GT-CH79467-31
>>> GT-CH02525
>>> 100152219_4 - - KSA-LALS-3H551610_8  54.93 AED The customer received a
>>> wrong product KSA-FAMC-10-1745117-Blue 1125544
>>> 100156825_2  KSA-AT-NC-SPPL8 590 AED KSA-LALS-126G776_9m 355.17 AED Please
>>> create CRA for the Items needs a refund 1184778
>>> TC-TT446502GreenBlueBoys KSA-AIP-219307
>>>   KSA-IA-11507089
>>> 100148896_1 KSA-AHG-54262701-3-6M 522.01 AED TC-TT42257885 110.9 AED Please
>>> create CRA for the Items needs a refund 1233118
>>> KSA-AHG-54264201-0-3M BNDL-B-TT9
>>> KSA-AHG-54750302-3-6M
>>> KSA-AHG-55072200-3-6M
>>> KSA-AHG-54263900-3-6M
>>> KSA-AHG-53938105-6-7Y
>>> KSA-AHG-53938105-8-9Y
>>> 100163244_1  -   TC-Y3173 59 AED Wrong color received 1233149
>>> 100152219_2 MD-AC3120 179 AED - - The customer received a wrong item
>>> MD-AC3020, the customer wants to keep the wrong item but she wants the
>>> price  difference (40 AED) to be refunded   1125544
>>> 100152219_2 ASTA-HG205 81.82AED - - The customer wants a refund for the
>>> damaged items  1144845
>>> ASK-8702480
>>> HGT-700697251982
>>>
>>> On Mon, 10 Aug 2020 at 16:16, Yaseen Shaqra <[email-masked]>
>>> wrote:
>>>
>>>> Hi Vipul,
>>>>
>>>> Please find the details required below
>>>>
>>>> Order Number Items needs refund Items Value  Missing items Reordered  Items
>>>> Value  Comment  Incident #
>>>> 100145915_2
>>>> KSA-AHG-01776-023_2-4M
>>>> GT-CH02525 203.73 AED TC-TT423228
>>>> GT-CH79467-31 1,196.62 AED The order is showing canceled from Shipa,
>>>> the customer wants a refund for the missing items  1233100
>>>> 100152219_4 - - KSA-LALS-3H551610_8  54.93 AED The customer received a
>>>> wrong product KSA-FAMC-10-1745117-Blue 1125544
>>>> 100156825_2  KSA-AT-NC-SPPL8
>>>> TC-TT446502GreenBlueBoys 590 AED KSA-LALS-126G776_9m
>>>> KSA-AIP-219307
>>>> KSA-IA-11507089
>>>> 355.17 AED Please create CRA for the Items needs a refund 1184778
>>>> 100148896_1 KSA-AHG-54262701-3-6M
>>>> KSA-AHG-54264201-0-3M
>>>> KSA-AHG-54750302-3-6M
>>>> KSA-AHG-55072200-3-6M
>>>> KSA-AHG-54263900-3-6M
>>>> KSA-AHG-53938105-6-7Y
>>>> KSA-AHG-53938105-8-9Y  522.01 AED TC-TT42257885
>>>> BNDL-B-TT9  110.9 AED Please create CRA for the Items needs a refund
>>>> 1233118
>>>> 100163244_1  -   TC-Y3173 59 AED Wrong color received 1233149
>>>> 100152219_2 MD-AC3120 179 AED - - The customer received a wrong item
>>>> MD-AC3020, the customer wants to keep the wrong item but she wants the
>>>> price  difference (40 AED) to be refunded   1125544
>>>> 100152219_2 ASTA-HG205
>>>> ASK-8702480
>>>> HGT-700697251982 81.82AED - - The customer wants a refund for the
>>>> damaged items  1144845
>>>>
>>>> On Mon, Aug 10, 2020 at 3:50 PM Vipul Arora <[email-masked]>
>>>> wrote:
>>>>
>>>>> Dear Yaseen,
>>>>>
>>>>> As discussed on call I see most of the tickets are closed, please
>>>>> share open ticket as we need to create CRA on behalf of tickets.
>>>>>
>>>>> Thanks
>>>>> Vipul
>>>>>
>>>>> On Sun, 9 Aug 2020 at 17:14, Shady Elgendy <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> +Vipul Arora <[email-masked]>
>>>>>>
>>>>>> Thanks
>>>>>> ᐧ
>>>>>>
>>>>>> On Sun, Aug 9, 2020 at 5:13 PM Asad . <[email-masked]> wrote:
>>>>>>
>>>>>>> Hussain and team,  Its super urgent! Please create CRA’s and close
>>>>>>> these cases today it self. Some of these are pending since April. I want
>>>>>>> commitment from all of you to close these cases today.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Any approval required from me?
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Kind Regards,
>>>>>>>
>>>>>>> *Asad Pirzada*
>>>>>>> Chief Operations Officer
>>>>>>>
>>>>>>> *M * +971 504 09 5386
>>>>>>> *E* [email-masked]
>>>>>>>
>>>>>>>
>>>>>>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245,
>>>>>>> Dubai, UAE
>>>>>>>
>>>>>>>  <https://www.instagram.com/mumzworldcom/> [image:
>>>>>>> facebook] <https://www.facebook.com/mumzworld> 
>>>>>>> <https://www.youtube.com/user/MumZworld> 
>>>>>>> <https://www.snapchat.com/add/mumzworld.com> 
>>>>>>> <https://twitter.com/mumzworld>
>>>>>>>
>>>>>>>  <https://www.mumzworld.com/en/>
>>>>>>>
>>>>>>> <https://www.mumzworld.com/en/media-and-press>
>>>>>>>
>>>>>>> Confidentiality Notice: This e-mail message, including any
>>>>>>> attachments, is for the sole use of the intended recipient(s) and may
>>>>>>> contain confidential and privileged information. Any unauthorized review,
>>>>>>> use, disclosure or distribution of this information is prohibited, and may
>>>>>>> be punishable by law. If this was sent to you in error, please notify the
>>>>>>> sender by reply e-mail and destroy all copies of the original message.
>>>>>>> Please consider the environment before printing this e-mail.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> *From: *Yaseen Shaqra <[email-masked]>
>>>>>>> *Date: *Sunday, 9 August 2020 at 4:26 PM
>>>>>>> *To: *Zubair Wahid <[email-masked]>
>>>>>>> *Cc: *Ahmed Irfan <[email-masked]>, customer care <
>>>>>>> [email-masked]>, Asad <[email-masked]>, Hussain Firoz
>>>>>>> Miyagamwala <[email-masked]>, Ekta Jesswani <
>>>>>>> [email-masked]>, Amir Julkarnain <[email-masked]>, Sagar
>>>>>>> Khawani <[email-masked]>, Alaa Musa <[email-masked]>
>>>>>>> *Subject: *Re: Urgent Cases
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Hi Zubair,
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Please update us at the soonest, the customer is following up n the
>>>>>>> refund
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Kindly check and confirm in order for us to create the CRA
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On Mon, Jul 20, 2020 at 7:00 PM Yaseen Shaqra <
>>>>>>> [email-masked]> wrote:
>>>>>>>
>>>>>>> Hi Zubair,
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Please check the and confirm the items that needs a refund below, we
>>>>>>> have placed a new order for the available items 600930357
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> *Order Number*
>>>>>>>
>>>>>>> *Items needs refund*
>>>>>>>
>>>>>>> *Items Value *
>>>>>>>
>>>>>>> *Missing items Reordered *
>>>>>>>
>>>>>>> *Items Value *
>>>>>>>
>>>>>>> *Comment *
>>>>>>>
>>>>>>> 100145915_2
>>>>>>>
>>>>>>>
>>>>>>> KSA-AHG-01776-023_2-4M
>>>>>>> GT-CH02525
>>>>>>>
>>>>>>> 203.73 AED
>>>>>>>
>>>>>>> TC-TT423228
>>>>>>> GT-CH79467-31
>>>>>>>
>>>>>>> 1,196.62 AED
>>>>>>>
>>>>>>> The order is showing cancelled from Shipa, the customer wants a
>>>>>>> refund for the missing items
>>>>>>>
>>>>>>> 100152219_4
>>>>>>>
>>>>>>> -
>>>>>>>
>>>>>>> -
>>>>>>>
>>>>>>> KSA-LALS-3H551610_8
>>>>>>>
>>>>>>> 54.93 AED
>>>>>>>
>>>>>>> The customer recived a wrong product KSA-FAMC-10-1745117-Blue
>>>>>>>
>>>>>>> 100156825_2
>>>>>>>
>>>>>>> KSA-AT-NC-SPPL8
>>>>>>> TC-TT446502GreenBlueBoys
>>>>>>>
>>>>>>> 590 AED
>>>>>>>
>>>>>>> KSA-LALS-126G776_9m
>>>>>>> KSA-AIP-219307
>>>>>>> KSA-IA-11507089
>>>>>>>
>>>>>>> 355.17 AED
>>>>>>>
>>>>>>> Please create CRA for the Items needs refund
>>>>>>>
>>>>>>> 100148896_1
>>>>>>>
>>>>>>> KSA-AHG-54262701-3-6M
>>>>>>> KSA-AHG-54264201-0-3M
>>>>>>> KSA-AHG-54750302-3-6M
>>>>>>> KSA-AHG-55072200-3-6M
>>>>>>> KSA-AHG-54263900-3-6M
>>>>>>> KSA-AHG-53938105-6-7Y
>>>>>>> KSA-AHG-53938105-8-9Y
>>>>>>>
>>>>>>> 522.01 AED
>>>>>>>
>>>>>>> TC-TT42257885
>>>>>>> BNDL-B-TT9
>>>>>>>
>>>>>>> 110.9 AED
>>>>>>>
>>>>>>> Please create CRA for the Items needs refund
>>>>>>>
>>>>>>> 100163244_1
>>>>>>>
>>>>>>> -
>>>>>>>
>>>>>>> -
>>>>>>>
>>>>>>> TC-Y3173
>>>>>>>
>>>>>>> 59 AED
>>>>>>>
>>>>>>> Wrong color received
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On Thu, Jul 16, 2020 at 3:17 PM Zubair Wahid <[email-masked]>
>>>>>>> wrote:
>>>>>>>
>>>>>>> Yaseen
>>>>>>>
>>>>>>> Please create a new order for mentioned items including the wrong
>>>>>>> color item. We will dispatch them together.
>>>>>>>
>>>>>>> Hussain can you assist in creating the order again.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On Thu, Jul 16, 2020, 2:05 PM Yaseen Shaqra <[email-masked]>
>>>>>>> wrote:
>>>>>>>
>>>>>>> Hi Zubair,
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Please update us up on the cases
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On Tue, Jul 14, 2020 at 8:02 PM Yaseen Shaqra <
>>>>>>> [email-masked]> wrote:
>>>>>>>
>>>>>>> Hi Team,
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Please find below the new issues that the customer is facing
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> *100148896_1*, the customer did not receive the below items
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> KSA-AHG-54262701-3-6M
>>>>>>> KSA-AHG-54264201-0-3M
>>>>>>> KSA-AHG-54750302-3-6M
>>>>>>> KSA-AHG-55072200-3-6M
>>>>>>> KSA-AHG-54263900-3-6M
>>>>>>> KSA-AHG-53938105-6-7Y
>>>>>>> KSA-AHG-53938105-8-9Y
>>>>>>> TC-TT42257885
>>>>>>> BNDL-B-TT9
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> *100143650*, The customer received damaged car seat
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> KSA-MD-BZ10504-01
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> *100163244*, Wrong color received, the customer ordered blue and
>>>>>>> she received pink
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> TC-Y3173
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On Sun, Jul 12, 2020 at 12:47 PM Alaa Musa <[email-masked]>
>>>>>>> wrote:
>>>>>>>
>>>>>>> Hi Zubair and Ahmed,
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> The customer has another issue now. For order # 100156825_2 . She
>>>>>>> received part of the items, below items are missing:
>>>>>>>
>>>>>>> KSA-AT-NC-SPPL8
>>>>>>> TC-TT446502GreenBlueBoys
>>>>>>> KSA-LALS-126G776_9m
>>>>>>> KSA-AIP-219307
>>>>>>> KSA-IA-11507089 ( received part of the bundle (84 picec rather than
>>>>>>> 168)
>>>>>>>
>>>>>>> Please dispatch asap customer is due on Tuesday
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Regards,
>>>>>>>
>>>>>>> Alaa
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On Thu, 9 Jul 2020 at 10:42, Yaseen Shaqra <[email-masked]>
>>>>>>> wrote:
>>>>>>>
>>>>>>> Hi Zubair,
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> as discussed yesterday about dispatching the shipments, until not
>>>>>>> there are no records on the shipments
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> The customer needs an answer today
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Kindly check and advise
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On Sun, Jul 5, 2020 at 11:49 AM Zubair Wahid <[email-masked]>
>>>>>>> wrote:
>>>>>>>
>>>>>>> Yes Asad
>>>>>>>
>>>>>>> I had spoken to Yaseen and sorted the issue
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On Sun, Jul 5, 2020 at 10:44 AM Asad . <[email-masked]> wrote:
>>>>>>>
>>>>>>> Has this case been addressed?
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Kind Regards,
>>>>>>>
>>>>>>> *Asad Pirzada*
>>>>>>> Chief Operations Officer
>>>>>>>
>>>>>>> *M * +971 504 09 5386
>>>>>>> *E* [email-masked]
>>>>>>>
>>>>>>>
>>>>>>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245,
>>>>>>> Dubai, UAE
>>>>>>>
>>>>>>>  <https://www.instagram.com/mumzworldcom/> [image:
>>>>>>> facebook] <https://www.facebook.com/mumzworld> 
>>>>>>> <https://www.youtube.com/user/MumZworld> 
>>>>>>> <https://www.snapchat.com/add/mumzworld.com> 
>>>>>>> <https://twitter.com/mumzworld>
>>>>>>>
>>>>>>>  <https://www.mumzworld.com/en/>
>>>>>>>
>>>>>>> <https://www.mumzworld.com/en/media-and-press>
>>>>>>>
>>>>>>> Confidentiality Notice: This e-mail message, including any
>>>>>>> attachments, is for the sole use of the intended recipient(s) and may
>>>>>>> contain confidential and privileged information. Any unauthorized review,
>>>>>>> use, disclosure or distribution of this information is prohibited, and may
>>>>>>> be punishable by law. If this was sent to you in error, please notify the
>>>>>>> sender by reply e-mail and destroy all copies of the original message.
>>>>>>> Please consider the environment before printing this e-mail.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> *From: *"Asad ." <[email-masked]>
>>>>>>> *Date: *Thursday, 2 July 2020 at 5:19 PM
>>>>>>> *To: *Yaseen Shaqra <[email-masked]>, Zubair Wahid <
>>>>>>> [email-masked]>
>>>>>>> *Cc: *Ahmed Irfan <[email-masked]>, customer care <
>>>>>>> [email-masked]>, Hussain Firoz Miyagamwala <
>>>>>>> [email-masked]>, Alaa Musa <[email-masked]>, Ekta
>>>>>>> Jesswani <[email-masked]>, Amir Julkarnain <[email-masked]>,
>>>>>>> Sagar Khawani <[email-masked]>
>>>>>>> *Subject: *Re: Urgent Cases
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Zubair, can you please address this immediately.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Kind Regards,
>>>>>>>
>>>>>>> *Asad Pirzada*
>>>>>>> Chief Operations Officer
>>>>>>>
>>>>>>> *M * +971 504 09 5386
>>>>>>> *E* [email-masked]
>>>>>>>
>>>>>>>
>>>>>>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245,
>>>>>>> Dubai, UAE
>>>>>>>
>>>>>>>  <https://www.instagram.com/mumzworldcom/> [image:
>>>>>>> facebook] <https://www.facebook.com/mumzworld> 
>>>>>>> <https://www.youtube.com/user/MumZworld> 
>>>>>>> <https://www.snapchat.com/add/mumzworld.com> 
>>>>>>> <https://twitter.com/mumzworld>
>>>>>>>
>>>>>>>  <https://www.mumzworld.com/en/>
>>>>>>>
>>>>>>> <https://www.mumzworld.com/en/media-and-press>
>>>>>>>
>>>>>>> Confidentiality Notice: This e-mail message, including any
>>>>>>> attachments, is for the sole use of the intended recipient(s) and may
>>>>>>> contain confidential and privileged information. Any unauthorized review,
>>>>>>> use, disclosure or distribution of this information is prohibited, and may
>>>>>>> be punishable by law. If this was sent to you in error, please notify the
>>>>>>> sender by reply e-mail and destroy all copies of the original message.
>>>>>>> Please consider the environment before printing this e-mail.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> *From: *Yaseen Shaqra <[email-masked]>
>>>>>>> *Date: *Thursday, 2 July 2020 at 2:53 PM
>>>>>>> *To: *Asad <[email-masked]>
>>>>>>> *Cc: *Zubair Wahid <[email-masked]>, Ahmed Irfan <
>>>>>>> [email-masked]>, customer care <[email-masked]>, Hussain
>>>>>>> Firoz Miyagamwala <[email-masked]>, Alaa Musa <
>>>>>>> [email-masked]>, Ekta Jesswani <[email-masked]>, Amir
>>>>>>> Julkarnain <[email-masked]>, Sagar Khawani <
>>>>>>> [email-masked]>
>>>>>>> *Subject: *Urgent Cases
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Dear Asad
>>>>>>>
>>>>>>> We need your support here
>>>>>>>
>>>>>>> The customer is ordering frequently from us and her lifetime sales
>>>>>>> since April until today is 17,841.59 AED
>>>>>>>
>>>>>>> She is facing several issues with all the orders that she placed,
>>>>>>> and her due date is next week
>>>>>>>
>>>>>>> We need to solve all the issues below at the soonest:
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> ·         23-Apr-2020 // 100142271_2: she received the below
>>>>>>> products damaged by the heat; we need your approval to refund the customer
>>>>>>> without collecting the             items as its damaged and there is no use
>>>>>>> to collect them (81.82AED)
>>>>>>>
>>>>>>>         Haribo Happy Cola 175g Cup ASTA-HG205 – (18.82AED)
>>>>>>>
>>>>>>>         Mustela - Vitamin Barrier Cream 123 (50ml) ASK-8702480 –
>>>>>>> (31.50AED)
>>>>>>>
>>>>>>>         Charmm Baby Bottle, Toy Cleanser 650ml HGT-700697251982 –
>>>>>>> (31.50AED)
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> ·         1-May-2020 // 100145915_2:  is was assigned to Shipa but
>>>>>>> until today it is not shipped
>>>>>>>
>>>>>>>  we placed a new order for the customer *100167000*, without
>>>>>>> GT-CH02525 because it is OOS
>>>>>>>
>>>>>>> The customer wants a refund for the OOS product.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> ·        27-May-2020 // 100152219_2: The customer received a wrong
>>>>>>> product different than she ordered, she ordered MD-AC3120 (179 AED)
>>>>>>>
>>>>>>> but she received MD-AC3020 (139 AED), the customer is okay to refund
>>>>>>> the price different (40 AED) back to the same card that she used.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> ·         27-May-2020 // 100152219_4: The customer ordered
>>>>>>> KSA-LALS-3H551610_8 (94.76AED) but she received KSA-FAMC-10-1745117-Blue
>>>>>>> (23AED)
>>>>>>>
>>>>>>> Please advise if we should place a new order for the customer
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> ·         8-Jun-2020 // 100156825_2: The shipment is not dispatched
>>>>>>> yet with Barq
>>>>>>>
>>>>>>> ·         25-Jun-2020 // 100163244_1: The shipment is not
>>>>>>> dispatched yet with Barq
>>>>>>>
>>>>>>> --
>>>>>>>
>>>>>>> Best Regards,
>>>>>>>
>>>>>>> *Yaseen Shaqra*
>>>>>>>
>>>>>>> Customer Care Representative
>>>>>>> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>
>>>>>>>   │ w: www.mumzworld.com
>>>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO
>>>>>>> Box 500245, Dubai, UAE
>>>>>>>
>>>>>>> *Error! Filename not specified.*
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> --
>>>>>>>
>>>>>>> Best Regards,
>>>>>>>
>>>>>>> *Yaseen Shaqra*
>>>>>>>
>>>>>>> Customer Care Representative
>>>>>>> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>
>>>>>>>   │ w: www.mumzworld.com
>>>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO
>>>>>>> Box 500245, Dubai, UAE
>>>>>>>
>>>>>>> *Error! Filename not specified.*
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> --
>>>>>>>
>>>>>>> Best Regards,
>>>>>>>
>>>>>>> *Yaseen Shaqra*
>>>>>>>
>>>>>>> Customer Care Representative
>>>>>>> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>
>>>>>>>   │ w: www.mumzworld.com
>>>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO
>>>>>>> Box 500245, Dubai, UAE
>>>>>>>
>>>>>>> *Error! Filename not specified.*
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> --
>>>>>>>
>>>>>>> Best Regards,
>>>>>>>
>>>>>>> *Yaseen Shaqra*
>>>>>>>
>>>>>>> Customer Care Representative
>>>>>>> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>
>>>>>>>   │ w: www.mumzworld.com
>>>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO
>>>>>>> Box 500245, Dubai, UAE
>>>>>>>
>>>>>>> *Error! Filename not specified.*
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> --
>>>>>>>
>>>>>>> Best Regards,
>>>>>>>
>>>>>>> *Yaseen Shaqra*
>>>>>>>
>>>>>>> Customer Care Representative
>>>>>>> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>
>>>>>>>   │ w: www.mumzworld.com
>>>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO
>>>>>>> Box 500245, Dubai, UAE
>>>>>>>
>>>>>>> *Error! Filename not specified.*
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> --
>>>>>>>
>>>>>>> Best Regards,
>>>>>>>
>>>>>>> *Yaseen Mohammed*
>>>>>>>
>>>>>>> Customer Care Representative
>>>>>>> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>
>>>>>>>   │ w: www.mumzworld.com
>>>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO
>>>>>>> Box 500245, Dubai, UAE
>>>>>>>
>>>>>>>
>>>>>>
>>>>>>
>>>>>> --
>>>>>>
>>>>>>
>>>>
>>>> --
>>>>
>>>> Best Regards,
>>>>
>>>> *Yaseen Mohammed*
>>>>
>>>> Customer Care Representative
>>>> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │
>>>>  w: www.mumzworld.com
>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>>>> 500245, Dubai, UAE
>>>>
>>>>
>>>
>>
>> --
>>
>> Best Regards,
>>
>> *Yaseen Mohammed*
>>
>> Customer Care Representative
>> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │
>> w: www.mumzworld.com
>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>> 500245, Dubai, UAE
>>
>>
>
>
> --
>
> Best Regards,
>
> *Yaseen Mohammed*
>
> Customer Care Representative
> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │ w:
>  www.mumzworld.com
> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
> 500245, Dubai, UAE
>
>