Subject: RE: Order #600932545 // Sku :CMET-MR1010RG-config // Name :Motiv Fitness Ring Sleep & Heart Rate Tracker - Rose Gold // DEFECTIVE
From: "Richard Vicencio" <[email-masked]>
To: "'Denmark A'" <[email-masked]>
Cc: <[email-masked]>, <[email-masked]>, "'customer care'" <[email-masked]>, "'Returns.fc'" <[email-masked]>, "'Alina D'Souza'" <[email-masked]>, "'Kenneth Nwaso'" <[email-masked]>, "'Michael Rolle'" <[email-masked]>, "'Abdelmohsen basha'" <[email-masked]>
Date: Tue, 11 Aug 2020 15:52:12 +0400
List-Id: <ccteam.mumzworld.com>

kindly send us the amended form to process, the form we received w/ the rings was size 10

 

Monsterous Regards

Richard Vicencio

Account Manager - eCommerce

(Middle East, Africa, CIS & India Sub Continent)

Monster Middle East

NC 7, Jebel Ali Free Zone

Dubai, United Arab Emirates

PO Box 18413

Tel: +971.4.883.04.05

Fax: +971.4.883.04.06

"Saving the World From BAD CABLES"

 

From: Denmark A [mailto:[email-masked]] 
Sent: Tuesday, August 11, 2020 3:00 PM
To: [email-masked]
Cc: [email-masked]; [email-masked]; customer care; Returns.fc; Alina D'Souza; Kenneth Nwaso; Michael Rolle; Abdelmohsen basha
Subject: Re: Order #600932545 // Sku :CMET-MR1010RG-config // Name :Motiv Fitness Ring Sleep & Heart Rate Tracker - Rose Gold // DEFECTIVE

Dear Richard, 

Customer ring size is 6, please do the needful. 

Regards, 

Den mark 

On Mon, Aug 10, 2020 at 3:39 PM Richard Vicencio <[email-masked]> wrote:

Hello Denmark,

Can you please confirm the size of the ring from the order you received from customer.

The size we received is size 6 ,which is different from your query.

 

Monsterous Regards

Richard Vicencio

Account Manager - eCommerce

(Middle East, Africa, CIS & India Sub Continent)

Monster Middle East

NC 7, Jebel Ali Free Zone

Dubai, United Arab Emirates

PO Box 18413

Tel: +971.4.883.04.05

Fax: +971.4.883.04.06

"Saving the World From BAD CABLES"

 

From: Richard Vicencio [mailto:[email-masked]] 
Sent: Thursday, August 06, 2020 11:48 AM
To: 'Denmark A'; [email-masked]'; [email-masked]
Cc: 'customer care'; 'Returns.fc'; 'Alina D'Souza'; 'Kenneth Nwaso'; 'Michael Rolle'; 'Abdelmohsen basha'
Subject: RE: Order #600932545 // Sku :CMET-MR1010RG-config // Name :Motiv Fitness Ring Sleep & Heart Rate Tracker - Rose Gold // DEFECTIVE
Importance: High

Hello Denmark,

Already received by our RMA team once processed will advise you for the collection.

 

Monsterous Regards

Richard Vicencio

Account Manager - eCommerce

(Middle East, Africa, CIS & India Sub Continent)

Monster Middle East

NC 7, Jebel Ali Free Zone

Dubai, United Arab Emirates

PO Box 18413

Tel: +971.4.883.04.05

Fax: +971.4.883.04.06

"Saving the World From BAD CABLES"

 

From: Denmark A [mailto:[email-masked]] 
Sent: Wednesday, August 05, 2020 3:38 PM
To: [email-masked]; [email-masked]
Cc: customer care; Returns.fc; Alina D'Souza; Kenneth Nwaso; Michael Rolle; Abdelmohsen basha
Subject: Re: Order #600932545 // Sku :CMET-MR1010RG-config // Name :Motiv Fitness Ring Sleep & Heart Rate Tracker - Rose Gold // DEFECTIVE

Dear Richard,

Good Day!

Please acknowledge that you received the above item and update us to proceed.

Best Regards,

Michael R.

On Tue, Jul 28, 2020 at 3:29 PM Richard Vicencio <[email-masked]> wrote:

Hello Denmark,

Yes please go ahead, you have collection also in our office tomorrow, you may give it to your driver on the same time.

You may contact our warehouse manager below.

MR. SAHEER – 050 458 7452

 

Monsterous Regards

Richard Vicencio

Account Manager - eCommerce

(Middle East, Africa, CIS & India Sub Continent)

Monster Middle East

NC 7, Jebel Ali Free Zone

Dubai, United Arab Emirates

PO Box 18413

Tel: +971.4.883.04.05

Fax: +971.4.883.04.06

"Saving the World From BAD CABLES"

 

From: Denmark A [mailto:[email-masked]] 
Sent: Tuesday, July 28, 2020 3:10 PM
To: [email-masked]
Cc: customer care; Returns.fc; Alina D'Souza; Kenneth Nwaso; Michael Rolle; Abdelmohsen basha
Subject: Re: Order #600932545 // Sku :CMET-MR1010RG-config // Name :Motiv Fitness Ring Sleep & Heart Rate Tracker - Rose Gold // DEFECTIVE

Richord, 

Could you please accept the item and evaluate it from your side and share your feedback once it is done. 

Regards,

 

 

On Mon, Jul 27, 2020 at 3:25 PM Richard Vicencio <[email-masked]> wrote:

Hello Denamrk,

 

The ring has to completely die/ no battery. Then recharge, unlink the ring, reset the ring and update app, all should work

May we know which mobile you are using?  Some phones BT does not support.

The list of devices is on the website, see below link

https://mymotiv.com/blog/motiv-rings-device-software-compatibility/

 

Monsterous Regards

Richard Vicencio

Account Manager - eCommerce

(Middle East, Africa, CIS & India Sub Continent)

Monster Middle East

NC 7, Jebel Ali Free Zone

Dubai, United Arab Emirates

PO Box 18413

Tel: +971.4.883.04.05

Fax: +971.4.883.04.06

"Saving the World From BAD CABLES"

 

From: Denmark A [mailto:[email-masked]] 
Sent: Monday, July 27, 2020 3:09 PM
To: [email-masked]
Cc: customer care; Returns.fc; Alina D'Souza; Kenneth Nwaso; Michael Rolle; Abdelmohsen basha
Subject: Order #600932545 // Sku :CMET-MR1010RG-config // Name :Motiv Fitness Ring Sleep & Heart Rate Tracker - Rose Gold // DEFECTIVE

Dear Vendor,

Please see the below customer complaint and allow us to send the item back to you for your further evaluation. 

Return Reason:doesnt_work_or_defective
Comments :Faulty battery. Doesn't charge beyond 30% even if it shows as fully charged. Battery drains out within a few minutes of wearing the ring. Tried all troubleshooting options from Motiv website. Items are faulty. Kindly arrange for a replacement in Size 7. Thank you.  

We appreciate your support in this matter, Thank you. 

Stay HOME Stay SAFE…

Best Regards,

Den mark