Subject: Re: Order Number 600926862
From: Naib Khan <[email-masked]>
To: John Garcia <[email-masked]>
Cc: Mohit Caleb <[email-masked]>, Jeremie Jizmundo <[email-masked]>, April De Torres <[email-masked]>, Edel Saballa <[email-masked]>, Taqwa Ali <[email-masked]>, "Outbound.fc" <[email-masked]>, customer care <[email-masked]>, Uae Lastmile <[email-masked]>, Anas nazzal <[email-masked]>
Date: Tue, 11 Aug 2020 15:43:12 +0400
List-Id: <ccteam.mumzworld.com>

Hi John,

screws received will be dispatched today.

Regards.
Naib

On Tue, 11 Aug 2020 at 11:38, John Garcia <[email-masked]> wrote:

> Good morning Naib,
>
> I've scheduled a collection today for the missing screws set.
>
>
> Thank you.
>
>
> *John Carl Garcia*
> Logistics Executive
>
> *P* +971 4 245 1326   *E* [email-masked]
> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai, UAE
>
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>
> On Tue, Aug 11, 2020 at 10:04 AM Naib Khan <[email-masked]> wrote:
>
>> +Jeremie Jizmundo <[email-masked]> +April De Torres
>> <[email-masked]>
>>
>> Please assist.
>>
>> Regards.
>> Naib
>>
>>
>> On Tue, 11 Aug 2020 at 09:53, Mohit Caleb <[email-masked]> wrote:
>>
>>> Hello Naib,
>>>
>>> The screw is missing from inside the box, as an S.O.P we are not opening
>>> product boxes during packing.
>>> We must request the vendor to provide us the missing parts, we will
>>> re-ship against the same order.
>>>
>>> Thanks and regards
>>>
>>> On Tue, Aug 11, 2020 at 9:48 AM Naib Khan <[email-masked]> wrote:
>>>
>>>> +Outbound.fc <[email-masked]>
>>>>
>>>> +Mohit Caleb <[email-masked]> please assist.
>>>>
>>>> Regards.
>>>> Naib
>>>>
>>>>
>>>> On Tue, 11 Aug 2020 at 09:23, Taqwa Ali <[email-masked]> wrote:
>>>>
>>>>> Dear Team
>>>>>
>>>>> Please assist, CM called to follow up.
>>>>>
>>>>> Kindly arrange urgent delivery for the missing part .
>>>>>
>>>>> Regards
>>>>> Taqwa
>>>>>
>>>>> On Fri, Aug 7, 2020 at 3:39 PM Anas nazzal <[email-masked]> wrote:
>>>>>
>>>>>> Dear Tarek,
>>>>>>
>>>>>> KIndly find the required details below:
>>>>>> Mobile number     508556659
>>>>>> Address                Mirdif, Street 58C, Villa 38D, Dubai
>>>>>> Name                   Nour Halabi
>>>>>>
>>>>>>
>>>>>> Best Regards,
>>>>>> Anas Nazzal
>>>>>>
>>>>>>
>>>>>> On Fri, Aug 7, 2020 at 2:22 PM Tarek El-Far <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>>> Hi Anas,
>>>>>>>
>>>>>>> Please provide customer name, address and phone and I will ask the
>>>>>>> factory to send the missing part directly by courier as we don’t keep spare
>>>>>>> parts here
>>>>>>>
>>>>>>> Urgently please as the last working day before their summer vacation
>>>>>>> is today.
>>>>>>>
>>>>>>> Regards
>>>>>>>
>>>>>>> Tarek El-Far
>>>>>>> General Manager
>>>>>>> TAMA L.L.C.
>>>>>>> +971 555 99 1010
>>>>>>>
>>>>>>> On 7 Aug 2020, at 14:16, Anas nazzal <[email-masked]> wrote:
>>>>>>>
>>>>>>> 
>>>>>>> Dear Tarek,
>>>>>>> Thanks for you prompt reply.
>>>>>>>
>>>>>>> The customer confirmed that the below item is missing.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Best regards.
>>>>>>> Anas Nazzal
>>>>>>>
>>>>>>> On Fri, Aug 7, 2020 at 1:23 PM Tarek El-Far <[email-masked]>
>>>>>>> wrote:
>>>>>>>
>>>>>>>> Dear Anas,
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Please find attached the manual for 567-553 in several languages,
>>>>>>>> few simple steps to assemble
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Regards
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Tarek El-Far
>>>>>>>>
>>>>>>>> General Manager
>>>>>>>>
>>>>>>>> TAMA L.L.C.
>>>>>>>>
>>>>>>>> +971 555 99 1010
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> *From:* Anas nazzal <[email-masked]>
>>>>>>>> *Sent:* Friday, 7 August, 2020 13:14
>>>>>>>> *To:* [email-masked]; [email-masked];
>>>>>>>> [email-masked]
>>>>>>>> *Cc:* customer care <[email-masked]>; John Garcia <
>>>>>>>> [email-masked]>; Returns.fc <[email-masked]>;
>>>>>>>> Outbound.fc <[email-masked]>; Uae Lastmile <
>>>>>>>> [email-masked]>
>>>>>>>> *Subject:* Order Number 600926862
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Dear Team,
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Kindly assist with the below customer as she is unable to assemble
>>>>>>>> the Brevi - Lindo Bath / Changing Station - Beige.
>>>>>>>>
>>>>>>>> SKU                      TAMA-567-553
>>>>>>>>
>>>>>>>> Order Number       600926862
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Best Regards,
>>>>>>>>
>>>>>>>> Anas Nazzal
>>>>>>>>
>>>>>>>
>>>
>>> --
>>>
>>>