Subject: Re: SO#600923720 / /PDT-B5R - Belecoo 5 Red - 3-in-1 Lite Pram / Missing Parts and Damage Box
From: Abdelmohsen basha <[email-masked]>
To: Mohamed Magdy <[email-masked]>
Cc: "Alina D'Souza" <[email-masked]>, Mohit Caleb <[email-masked]>, Denmark A <[email-masked]>, Shady Elgendy <[email-masked]>, customer care <[email-masked]>, Kenneth Nwaso <[email-masked]>, "Returns.fc" <[email-masked]>, Michael Rolle <[email-masked]>, Mark Anthony Laraga <[email-masked]>, Ekta Jesswani <[email-masked]>, Amir Julkarnain <[email-masked]>, han dawuud <[email-masked]>
Date: Tue, 11 Aug 2020 15:30:48 +0400
List-Id: <ccteam.mumzworld.com>

Dear All,

Just spoke to the vendor Mr. Dawood, we agreed to send him the item back
then the customer decide either she takes the piege colour as the red one
is out of stock, then we make the replacement. Or we may process a refund
and MR. Dawood will issue a CN.

@Alina D'Souza <[email-masked]>  Please Advise.

Thanks

On Tue, 11 Aug 2020 at 15:16, Mohamed Magdy <[email-masked]> wrote:

> +Mohit Caleb <[email-masked]> ...Please investigate this case
>
> @Abdelmohsen basha <[email-masked]> ....Your advise please
>
> On Tue, Aug 11, 2020 at 8:49 AM Alina D'Souza <[email-masked]> wrote:
>
>> Hi Denmark,
>>
>> Customer is very upset we need to provide a replacement Today once checks
>> have been made
>>
>> 1st order was wrong item sent
>> 2nd order was with missing piece
>>
>> Kindly advise @Mohamed Magdy <[email-masked]> we need to advise
>> customer today
>>
>>
>> Regards,
>> Alina
>>
>> On Sun, Aug 9, 2020 at 8:40 AM Denmark A <[email-masked]> wrote:
>>
>>> Dear Han,
>>>
>>> Good day.
>>>
>>> Missing part as per customer.
>>>
>>> Foot mate
>>> Cup Holder
>>> Extra canopy
>>> Mosquito net
>>>
>>> Regards,
>>> Den mark
>>>
>>> On Sat, Aug 8, 2020 at 5:04 PM han dawuud <[email-masked]> wrote:
>>>
>>>> Hi dear
>>>>
>>>>
>>>> What items missing exactly?
>>>>
>>>> DH Sent from mobile
>>>>
>>>> ------------------------------
>>>> *From:* Denmark A <[email-masked]>
>>>> *Sent:* Saturday, August 8, 2020 5:02:17 PM
>>>> *To:* han dawuud <[email-masked]>
>>>> *Cc:* RASIKAA RAVI <[email-masked]>; Yaha baby <
>>>> [email-masked]>; customer care <[email-masked]>; Kenneth
>>>> Nwaso <[email-masked]>; Returns.fc <
>>>> [email-masked]>; Abdelmohsen basha <[email-masked]>;
>>>> Michael Rolle <[email-masked]>; Mark Anthony Laraga <
>>>> [email-masked]>
>>>> *Subject:* Re: SO#600923720 / /PDT-B5R - Belecoo 5 Red - 3-in-1 Lite
>>>> Pram / Missing Parts and Damage Box
>>>>
>>>> Dear Dawuud,
>>>>
>>>> Sorry for the inconvenience, below is the correct photo, the photo
>>>> above was the wrong item sent which replacement was made red is the correct
>>>> order from POMUMZ_DXB225647.
>>>>
>>>>
>>>>
>>>> Best Regards,
>>>>
>>>> Michae R.
>>>>
>>>> On Sat, Aug 8, 2020 at 4:49 PM han dawuud <[email-masked]> wrote:
>>>>
>>>> Hi team
>>>>
>>>> Sorry for this for whatever the reason is. And send back if required.
>>>>
>>>> Pls tell me the po number and the replacement date.
>>>>
>>>> The title is for belecoo 5 red, but the image shows beige color, I am
>>>> confused.
>>>>
>>>> DH Sent from mobile
>>>>
>>>> ------------------------------
>>>> *From:* Denmark A <[email-masked]>
>>>> *Sent:* Saturday, August 8, 2020 4:36:48 PM
>>>> *To:* RASIKAA RAVI <[email-masked]>; han dawuud <
>>>> [email-masked]>; Yaha baby <[email-masked]>
>>>> *Cc:* customer care <[email-masked]>; Kenneth Nwaso <
>>>> [email-masked]>; Returns.fc <[email-masked]>;
>>>> Abdelmohsen basha <[email-masked]>; Michael Rolle <
>>>> [email-masked]>; Mark Anthony Laraga <[email-masked]
>>>> >
>>>> *Subject:* SO#600923720 / /PDT-B5R - Belecoo 5 Red - 3-in-1 Lite Pram
>>>> / Missing Parts and Damage Box
>>>>
>>>> Dear Vendor,
>>>>
>>>> Good Day!
>>>>
>>>> Please see the below customer complaint and allow us to send the item
>>>> back to you for your further evaluation.
>>>> Please treat this mail with urgency.
>>>>
>>>> Reason of return:  Missing Parts
>>>> I extremely upset the replacement I received was an open package and
>>>> incomplete order parts of the stroller were missing.
>>>>
>>>>
>>>>
>>>>
>>>> We appreciate your support in this matter, Thank you.
>>>>
>>>>
>>>>
>>>> Stay HOME Stay SAFE…
>>>>
>>>> Best Regards,
>>>>
>>>> MIchael R.
>>>>
>>>>
>
> --
>
>