Subject: Re: Alternative item for 600937566 - Urgent
From: Megha Dani <[email-masked]>
To: Erica Jane Serrano <[email-masked]>
Cc: Tamara Akhieva <[email-masked]>, Customer Care Team <[email-masked]>, Nivya Kumar <[email-masked]>, Kiran jit kaur <[email-masked]>, Mary Ann Balancio <[email-masked]>, Maricel Sadurai <[email-masked]>
Date: Tue, 11 Aug 2020 15:19:48 +0400
List-Id: <ccteam.mumzworld.com>

Please ask someone from thw customer care Team to reach out to those
customers.

On Tue, Aug 11, 2020 at 3:17 PM Erica Jane Serrano <[email-masked]>
wrote:

> Hi Megha,
>
> Noted, Since tamara is on leave any idea who can I ask about the 2 SO?
>
> Since they are ageing - customers have to be informed. Please advise
>
> Thanks & Regards,
>
> *Erica Serrano*
> Logistics Executive
>
> *P* +971 4 433 9455 Ext (1337)
> *E* [email-masked] <[email-masked]>*
>
> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai, UAE
>
>  <https://www.instagram.com/mumzworldcom/> [image:
> facebook] <https://www.facebook.com/mumzworld> 
> <https://www.youtube.com/user/MumZworld> 
> <https://www.snapchat.com/add/mumzworld.com> 
> <https://twitter.com/mumzworld>
>
>  <https://www.mumzworld.com/en/>
>
>  <https://www.mumzworld.com/en/media-and-press>
>
>
>
>
>
> On Tue, Aug 11, 2020 at 3:15 PM Megha Dani <[email-masked]> wrote:
>
>> Dear Erica,
>>
>>   700248185  Is canceled and refunded.
>>
>> The other two are under Tamara.
>>
>> Regards,
>> Megha
>>
>> On Tue, Aug 11, 2020 at 2:02 PM Erica Jane Serrano <[email-masked]>
>> wrote:
>>
>>> Hi Megha,
>>>
>>> Please advise for the other SOs
>>>
>>> Days Open SO Sku Qty Back Ordered CS Comment
>>> 15 700248185 ALP-3282770209686 1
>>> 14 600937257 ALP-3282770209686 2 Willing to wait until 18th
>>> 4 600945960 ALP-3282770209686 1
>>> 4 600945976 ALP-3282770209686 1
>>>
>>> Thanks & Regards,
>>>
>>> *Erica Serrano*
>>> Logistics Executive
>>>
>>> *P* +971 4 433 9455 Ext (1337)
>>> *E* [email-masked] <[email-masked]>*
>>>
>>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai,
>>> UAE
>>>
>>>  <https://www.instagram.com/mumzworldcom/> [image:
>>> facebook] <https://www.facebook.com/mumzworld> 
>>> <https://www.youtube.com/user/MumZworld> 
>>> <https://www.snapchat.com/add/mumzworld.com> 
>>> <https://twitter.com/mumzworld>
>>>
>>>  <https://www.mumzworld.com/en/>
>>>
>>>  <https://www.mumzworld.com/en/media-and-press>
>>>
>>>
>>>
>>>
>>>
>>> On Tue, Aug 11, 2020 at 1:53 PM Erica Jane Serrano <[email-masked]>
>>> wrote:
>>>
>>>> Hi Megha,
>>>>
>>>> Noted with thanks.
>>>>
>>>> Thanks & Regards,
>>>>
>>>> *Erica Serrano*
>>>> Logistics Executive
>>>>
>>>> *P* +971 4 433 9455 Ext (1337)
>>>> *E* [email-masked] <[email-masked]>*
>>>>
>>>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai,
>>>> UAE
>>>>
>>>>  <https://www.instagram.com/mumzworldcom/> [image:
>>>> facebook] <https://www.facebook.com/mumzworld> 
>>>> <https://www.youtube.com/user/MumZworld> 
>>>> <https://www.snapchat.com/add/mumzworld.com> 
>>>> <https://twitter.com/mumzworld>
>>>>
>>>>  <https://www.mumzworld.com/en/>
>>>>
>>>> <https://www.mumzworld.com/en/media-and-press>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> On Tue, Aug 11, 2020 at 1:23 PM Megha Dani <[email-masked]>
>>>> wrote:
>>>>
>>>>> Dear Erica,
>>>>>
>>>>> SO 600937257 has agreed to wait. Its 2 units in this SO.
>>>>>
>>>>> Regards,
>>>>> Megha
>>>>>
>>>>>
>>>>> On Tue, Aug 11, 2020 at 10:25 AM Megha Dani <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> Dear Erica,
>>>>>>
>>>>>> I will follow up with customers today.
>>>>>>
>>>>>> Regards,
>>>>>> Megha
>>>>>>
>>>>>> On Tue, Aug 11, 2020 at 9:45 AM Erica Jane Serrano <
>>>>>> [email-masked]> wrote:
>>>>>>
>>>>>>> Hi All,
>>>>>>>
>>>>>>> Any update from the customer?
>>>>>>>
>>>>>>> Thanks & Regards,
>>>>>>>
>>>>>>> *Erica Serrano*
>>>>>>> Logistics Executive
>>>>>>>
>>>>>>> *P* +971 4 433 9455 Ext (1337)
>>>>>>> *E* [email-masked] <[email-masked]>*
>>>>>>>
>>>>>>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245,
>>>>>>> Dubai, UAE
>>>>>>>
>>>>>>>  <https://www.instagram.com/mumzworldcom/> [image:
>>>>>>> facebook] <https://www.facebook.com/mumzworld> 
>>>>>>> <https://www.youtube.com/user/MumZworld> 
>>>>>>> <https://www.snapchat.com/add/mumzworld.com> 
>>>>>>> <https://twitter.com/mumzworld>
>>>>>>>
>>>>>>>  <https://www.mumzworld.com/en/>
>>>>>>>
>>>>>>> <https://www.mumzworld.com/en/media-and-press>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On Mon, Aug 10, 2020 at 1:11 PM Erica Jane Serrano <
>>>>>>> [email-masked]> wrote:
>>>>>>>
>>>>>>>> Hi All,
>>>>>>>>
>>>>>>>> Please see attached email from the Vendor Ordered items will be
>>>>>>>> supplied on *18th of Aug. *
>>>>>>>>
>>>>>>>> Please advise the customer and ask if we should still proceed with
>>>>>>>> the Order?
>>>>>>>>
>>>>>>>> Thanks & Regards,
>>>>>>>>
>>>>>>>> *Erica Serrano*
>>>>>>>> Logistics Executive
>>>>>>>>
>>>>>>>> *P* +971 4 433 9455 Ext (1337)
>>>>>>>> *E* [email-masked] <[email-masked]>*
>>>>>>>>
>>>>>>>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245,
>>>>>>>> Dubai, UAE
>>>>>>>>
>>>>>>>>  <https://www.instagram.com/mumzworldcom/> [image:
>>>>>>>> facebook] <https://www.facebook.com/mumzworld> 
>>>>>>>> <https://www.youtube.com/user/MumZworld> 
>>>>>>>> <https://www.snapchat.com/add/mumzworld.com> 
>>>>>>>> <https://twitter.com/mumzworld>
>>>>>>>>
>>>>>>>>  <https://www.mumzworld.com/en/>
>>>>>>>>
>>>>>>>> <https://www.mumzworld.com/en/media-and-press>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> On Thu, Aug 6, 2020 at 11:23 AM Erica Jane Serrano <
>>>>>>>> [email-masked]> wrote:
>>>>>>>>
>>>>>>>>> Hi Tamara,
>>>>>>>>>
>>>>>>>>> Alright sure if the vendor confirms they will fulfill that would
>>>>>>>>> be great, we can place the orders.
>>>>>>>>>
>>>>>>>>> Thanks & Regards,
>>>>>>>>>
>>>>>>>>> *Erica Serrano*
>>>>>>>>> Logistics Executive
>>>>>>>>>
>>>>>>>>> *P* +971 4 433 9455 Ext (1337)
>>>>>>>>> *E* [email-masked] <[email-masked]>*
>>>>>>>>>
>>>>>>>>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245,
>>>>>>>>> Dubai, UAE
>>>>>>>>>
>>>>>>>>>  <https://www.instagram.com/mumzworldcom/> [image:
>>>>>>>>> facebook] <https://www.facebook.com/mumzworld> 
>>>>>>>>> <https://www.youtube.com/user/MumZworld> 
>>>>>>>>> <https://www.snapchat.com/add/mumzworld.com> 
>>>>>>>>> <https://twitter.com/mumzworld>
>>>>>>>>>
>>>>>>>>>  <https://www.mumzworld.com/en/>
>>>>>>>>>
>>>>>>>>> <https://www.mumzworld.com/en/media-and-press>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> On Thu, Aug 6, 2020 at 11:15 AM Tamara Akhieva <
>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>
>>>>>>>>>> Hi Erica,
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> As Niviya mentioned, the item will be fulfilled on 10th August.
>>>>>>>>>> Vendor confirmed himself it is due to system issues, not unavailability.
>>>>>>>>>> Therefore both orders placed are not OOS.
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> *Tamara Akhieva*
>>>>>>>>>> Commercial & Events Executive
>>>>>>>>>>
>>>>>>>>>> *P* +971 4 245 1307  *P *+971 54 348 7776* E* tamara
>>>>>>>>>> @mumzworld.com
>>>>>>>>>>
>>>>>>>>>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245,
>>>>>>>>>> Dubai, UAE
>>>>>>>>>>
>>>>>>>>>>  <https://www.instagram.com/mumzworldcom/>[image:
>>>>>>>>>> facebook] <https://www.facebook.com/mumzworld>
>>>>>>>>>> <https://www.youtube.com/user/MumZworld>
>>>>>>>>>> <https://www.snapchat.com/add/mumzworld.com>
>>>>>>>>>> <https://twitter.com/mumzworld>
>>>>>>>>>>
>>>>>>>>>>  <https://www.mumzworld.com/en/>
>>>>>>>>>>
>>>>>>>>>> <https://www.mumzworld.com/en/media-and-press>
>>>>>>>>>>
>>>>>>>>>> Confidentiality Notice: This e-mail message, including any
>>>>>>>>>> attachments, is for the sole use of the intended recipient(s) and may
>>>>>>>>>> contain confidential and privileged information. Any unauthorized review,
>>>>>>>>>> use, disclosure or distribution of this information is prohibited, and may
>>>>>>>>>> be punishable by law. If this was sent to you in error, please notify the
>>>>>>>>>> sender by reply e-mail and destroy all copies of the original message.
>>>>>>>>>> Please consider the environment before printing this e-mail.
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> *From:* Erica Jane Serrano <[email-masked]>
>>>>>>>>>> *Sent:* Thursday, August 6, 2020 11:10 AM
>>>>>>>>>> *To:* Nivya Kumar <[email-masked]>; Kiran jit kaur <
>>>>>>>>>> [email-masked]>
>>>>>>>>>> *Cc:* Mary Ann Balancio <[email-masked]>; Maricel
>>>>>>>>>> Sadurai <[email-masked]>; Tamara Akhieva <
>>>>>>>>>> [email-masked]>
>>>>>>>>>> *Subject:* Re: Alternative item for 600937566 - Urgent
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> HI Nivya,
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> I hope you are well.
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> This item is OOS with the vendor and as per their previous email-
>>>>>>>>>> They are on Stock Count until 10th of Aug.
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> Thanks & Regards,
>>>>>>>>>>
>>>>>>>>>> *Erica Serrano*
>>>>>>>>>> Logistics Executive
>>>>>>>>>>
>>>>>>>>>> *P* +971 4 433 9455 Ext (1337)
>>>>>>>>>> *E* [email-masked] <[email-masked]>*
>>>>>>>>>>
>>>>>>>>>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245,
>>>>>>>>>> Dubai, UAE
>>>>>>>>>>
>>>>>>>>>>  <https://www.instagram.com/mumzworldcom/> [image:
>>>>>>>>>> facebook] <https://www.facebook.com/mumzworld> 
>>>>>>>>>> <https://www.youtube.com/user/MumZworld> 
>>>>>>>>>> <https://www.snapchat.com/add/mumzworld.com> 
>>>>>>>>>> <https://twitter.com/mumzworld>
>>>>>>>>>>
>>>>>>>>>>  <https://www.mumzworld.com/en/>
>>>>>>>>>>
>>>>>>>>>> <https://www.mumzworld.com/en/media-and-press>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> On Thu, Aug 6, 2020 at 11:08 AM Nivya Kumar <[email-masked]>
>>>>>>>>>> wrote:
>>>>>>>>>>
>>>>>>>>>> Hi team,
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> Please see below orders placed for the same item:
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> Order number: *600945960 *
>>>>>>>>>> Rene Furterer - Triphasic Reactional 12x 5ml
>>>>>>>>>>
>>>>>>>>>> SKU:*  ALP-3282770209686*
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> @Mary Ann Please issue POs as soon as possible to book the item
>>>>>>>>>> for us.
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> @Erica Please try your best to get the items from the vendor as
>>>>>>>>>> soon as possible and inform the concerned department to arrange Urgent
>>>>>>>>>> delivery to the customer ASAP.
>>>>>>>>>>
>>>>>>>>>> (NOTE:  vendor confirmed stock will be fulfilled oN 10th August)
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> Thank you and looking forward to your reply.
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> Regards,
>>>>>>>>>>
>>>>>>>>>> Nivya
>>>>>>>>>>
>>>>>>>>>>