Subject: Re: Alternative item for 600937566 - Urgent
From: Erica Jane Serrano <[email-masked]>
To: Megha Dani <[email-masked]>
Cc: Tamara Akhieva <[email-masked]>, Customer Care Team <[email-masked]>, Nivya Kumar <[email-masked]>, Kiran jit kaur <[email-masked]>, Mary Ann Balancio <[email-masked]>, Maricel Sadurai <[email-masked]>
Date: Tue, 11 Aug 2020 13:53:19 +0400
List-Id: <ccteam.mumzworld.com>

Hi Megha,

Noted with thanks.

Thanks & Regards,

*Erica Serrano*
Logistics Executive

*P* +971 4 433 9455 Ext (1337)
*E* [email-masked] <[email-masked]>*

*A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai, UAE

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On Tue, Aug 11, 2020 at 1:23 PM Megha Dani <[email-masked]> wrote:

> Dear Erica,
>
> SO 600937257 has agreed to wait. Its 2 units in this SO.
>
> Regards,
> Megha
>
>
> On Tue, Aug 11, 2020 at 10:25 AM Megha Dani <[email-masked]> wrote:
>
>> Dear Erica,
>>
>> I will follow up with customers today.
>>
>> Regards,
>> Megha
>>
>> On Tue, Aug 11, 2020 at 9:45 AM Erica Jane Serrano <[email-masked]>
>> wrote:
>>
>>> Hi All,
>>>
>>> Any update from the customer?
>>>
>>> Thanks & Regards,
>>>
>>> *Erica Serrano*
>>> Logistics Executive
>>>
>>> *P* +971 4 433 9455 Ext (1337)
>>> *E* [email-masked] <[email-masked]>*
>>>
>>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai,
>>> UAE
>>>
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>>> facebook] <https://www.facebook.com/mumzworld> 
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>>>
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>>>
>>>  <https://www.mumzworld.com/en/media-and-press>
>>>
>>>
>>>
>>>
>>>
>>> On Mon, Aug 10, 2020 at 1:11 PM Erica Jane Serrano <[email-masked]>
>>> wrote:
>>>
>>>> Hi All,
>>>>
>>>> Please see attached email from the Vendor Ordered items will be
>>>> supplied on *18th of Aug. *
>>>>
>>>> Please advise the customer and ask if we should still proceed with the
>>>> Order?
>>>>
>>>> Thanks & Regards,
>>>>
>>>> *Erica Serrano*
>>>> Logistics Executive
>>>>
>>>> *P* +971 4 433 9455 Ext (1337)
>>>> *E* [email-masked] <[email-masked]>*
>>>>
>>>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai,
>>>> UAE
>>>>
>>>>  <https://www.instagram.com/mumzworldcom/> [image:
>>>> facebook] <https://www.facebook.com/mumzworld> 
>>>> <https://www.youtube.com/user/MumZworld> 
>>>> <https://www.snapchat.com/add/mumzworld.com> 
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>>>>
>>>>  <https://www.mumzworld.com/en/>
>>>>
>>>> <https://www.mumzworld.com/en/media-and-press>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> On Thu, Aug 6, 2020 at 11:23 AM Erica Jane Serrano <[email-masked]>
>>>> wrote:
>>>>
>>>>> Hi Tamara,
>>>>>
>>>>> Alright sure if the vendor confirms they will fulfill that would be
>>>>> great, we can place the orders.
>>>>>
>>>>> Thanks & Regards,
>>>>>
>>>>> *Erica Serrano*
>>>>> Logistics Executive
>>>>>
>>>>> *P* +971 4 433 9455 Ext (1337)
>>>>> *E* [email-masked] <[email-masked]>*
>>>>>
>>>>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245,
>>>>> Dubai, UAE
>>>>>
>>>>>  <https://www.instagram.com/mumzworldcom/> [image:
>>>>> facebook] <https://www.facebook.com/mumzworld> 
>>>>> <https://www.youtube.com/user/MumZworld> 
>>>>> <https://www.snapchat.com/add/mumzworld.com> 
>>>>> <https://twitter.com/mumzworld>
>>>>>
>>>>>  <https://www.mumzworld.com/en/>
>>>>>
>>>>> <https://www.mumzworld.com/en/media-and-press>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> On Thu, Aug 6, 2020 at 11:15 AM Tamara Akhieva <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> Hi Erica,
>>>>>>
>>>>>>
>>>>>>
>>>>>> As Niviya mentioned, the item will be fulfilled on 10th August.
>>>>>> Vendor confirmed himself it is due to system issues, not unavailability.
>>>>>> Therefore both orders placed are not OOS.
>>>>>>
>>>>>>
>>>>>>
>>>>>> *Tamara Akhieva*
>>>>>> Commercial & Events Executive
>>>>>>
>>>>>> *P* +971 4 245 1307  *P *+971 54 348 7776* E* [email-masked]
>>>>>>
>>>>>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245,
>>>>>> Dubai, UAE
>>>>>>
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>>>>>> <https://www.youtube.com/user/MumZworld>
>>>>>> <https://www.snapchat.com/add/mumzworld.com>
>>>>>> <https://twitter.com/mumzworld>
>>>>>>
>>>>>>  <https://www.mumzworld.com/en/>
>>>>>>
>>>>>> <https://www.mumzworld.com/en/media-and-press>
>>>>>>
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>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> *From:* Erica Jane Serrano <[email-masked]>
>>>>>> *Sent:* Thursday, August 6, 2020 11:10 AM
>>>>>> *To:* Nivya Kumar <[email-masked]>; Kiran jit kaur <
>>>>>> [email-masked]>
>>>>>> *Cc:* Mary Ann Balancio <[email-masked]>; Maricel Sadurai <
>>>>>> [email-masked]>; Tamara Akhieva <[email-masked]>
>>>>>> *Subject:* Re: Alternative item for 600937566 - Urgent
>>>>>>
>>>>>>
>>>>>>
>>>>>> HI Nivya,
>>>>>>
>>>>>>
>>>>>>
>>>>>> I hope you are well.
>>>>>>
>>>>>>
>>>>>>
>>>>>> This item is OOS with the vendor and as per their previous email-
>>>>>> They are on Stock Count until 10th of Aug.
>>>>>>
>>>>>>
>>>>>>
>>>>>> Thanks & Regards,
>>>>>>
>>>>>> *Erica Serrano*
>>>>>> Logistics Executive
>>>>>>
>>>>>> *P* +971 4 433 9455 Ext (1337)
>>>>>> *E* [email-masked] <[email-masked]>*
>>>>>>
>>>>>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245,
>>>>>> Dubai, UAE
>>>>>>
>>>>>>  <https://www.instagram.com/mumzworldcom/> [image:
>>>>>> facebook] <https://www.facebook.com/mumzworld> 
>>>>>> <https://www.youtube.com/user/MumZworld> 
>>>>>> <https://www.snapchat.com/add/mumzworld.com> 
>>>>>> <https://twitter.com/mumzworld>
>>>>>>
>>>>>>  <https://www.mumzworld.com/en/>
>>>>>>
>>>>>> <https://www.mumzworld.com/en/media-and-press>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Thu, Aug 6, 2020 at 11:08 AM Nivya Kumar <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>> Hi team,
>>>>>>
>>>>>>
>>>>>>
>>>>>> Please see below orders placed for the same item:
>>>>>>
>>>>>>
>>>>>>
>>>>>> Order number: *600945960 *
>>>>>> Rene Furterer - Triphasic Reactional 12x 5ml
>>>>>>
>>>>>> SKU:*  ALP-3282770209686*
>>>>>>
>>>>>>
>>>>>> @Mary Ann Please issue POs as soon as possible to book the item for
>>>>>> us.
>>>>>>
>>>>>>
>>>>>>
>>>>>> @Erica Please try your best to get the items from the vendor as soon
>>>>>> as possible and inform the concerned department to arrange Urgent delivery
>>>>>> to the customer ASAP.
>>>>>>
>>>>>> (NOTE:  vendor confirmed stock will be fulfilled oN 10th August)
>>>>>>
>>>>>>
>>>>>>
>>>>>> Thank you and looking forward to your reply.
>>>>>>
>>>>>>
>>>>>>
>>>>>> Regards,
>>>>>>
>>>>>> Nivya
>>>>>>
>>>>>>