Subject: Re: SHIPMENT NOT MOVING - ESCALATION CALL - 100171599- 9146382836
From: Malak Nobeh <[email-masked]>
To: Mahmoud Omar <[email-masked]>
Cc: Tariq Alkhiat <[email-masked]>, Pavankumar A <[email-masked]>, Eugene Mugisa <[email-masked]>, Shady Elgendy <[email-masked]>, Barq Info <[email-masked]>, customer care <[email-masked]>, Ronald Gaviola <[email-masked]>, Asad <[email-masked]>
Date: Tue, 11 Aug 2020 12:51:40 +0400
List-Id: <ccteam.mumzworld.com>

Dear Mahmoud,

May I know why the shipment returned ? as the customer was following on a
daily basis with your customer service to get her order! Did anyone try to
call the customer to deliver the shipment?

@Eugene Mugisa <[email-masked]> Please check the case, the customer
raised DED-DDA-MCI Case against us cause of the delay for the delivery. I
cannot see any update for the shipment since 29th of July.

Thanks.

On Tue, 11 Aug 2020 at 12:47, Mahmoud Omar <[email-masked]> wrote:

> Shipment has been retuned .
>
>
>
> *From:* Malak Nobeh [mailto:[email-masked]]
> *Sent:* Tuesday, August 11, 2020 11:34 AM
> *To:* Mahmoud Omar; Tariq Alkhiat
> *Cc:* Pavankumar A; Eugene Mugisa; Shady Elgendy; Barq Info; customer
> care; Ronald Gaviola; Asad
> *Subject:* Re: SHIPMENT NOT MOVING - ESCALATION CALL - 100171599-
> 9146382836
>
>
>
> Dears,
>
> We need an urgent update for this case.
>
> Thanks.
>
>
>
> On Tue, 11 Aug 2020 at 10:57, Malak Nobeh <[email-masked]> wrote:
>
> Dear ShadyEugene,
>
> We receive a complaint from the customer about the delay and service she
> got it from Barqexpress team, the customer complaining over social media
> that no one answering her calls, there is no clear update about the
> shipment, also about their whatsapp service, they informed the customer
> that we delivered BROKEN ITEM and we are waiting for the replacement (which
> is wrong information).
>
>
>
> @Barq Info <[email-masked]> @Mahmoud Omar <[email-masked]>  Please
> ensure to push the shipment for urgent delivery by the next 24-48 hours as
> MAX. Also to give the customer call from your complaints team.
>
>
>
>
> https://barqexp.com/HomeSite/TRACEPackage?trackingnumber=9146382836
>
>
>
> Thanks.
>
>
>
>
>
>
>
> On Tue, 11 Aug 2020 at 10:38, Shady Elgendy <[email-masked]> wrote:
>
> +Pavankumar A <[email-masked]>
>
> @barq .. Please be sure to deliver asap
>
>
>
> Thanks
>
> ᐧ
>
>
>
> On Tue, Aug 11, 2020 at 10:34 AM Malak Nobeh <[email-masked]> wrote:
>
> Dears,
>
> The shipment since 29th of July is not moving, please check urgently.
>
> https://barqexp.com/HomeSite/TRACEPackage?trackingnumber=9146382836
>
>
> Thanks.
>
>
>
>
>
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