Subject: RE: SHIPMENT NOT MOVING - ESCALATION CALL - 100171599- 9146382836
From: Mahmoud Omar <[email-masked]>
To: Malak Nobeh <[email-masked]>, Tariq Alkhiat <[email-masked]>
Cc: Pavankumar A <[email-masked]>, Eugene Mugisa <[email-masked]>, Shady Elgendy <[email-masked]>, Barq Info <[email-masked]>, customer care <[email-masked]>, Ronald Gaviola <[email-masked]>, Asad <[email-masked]>
Date: Tue, 11 Aug 2020 08:47:08 +0000
List-Id: <ccteam.mumzworld.com>

Shipment has been retuned .

From: Malak Nobeh [mailto:[email-masked]]
Sent: Tuesday, August 11, 2020 11:34 AM
To: Mahmoud Omar; Tariq Alkhiat
Cc: Pavankumar A; Eugene Mugisa; Shady Elgendy; Barq Info; customer care; Ronald Gaviola; Asad
Subject: Re: SHIPMENT NOT MOVING - ESCALATION CALL - 100171599- 9146382836

Dears,

We need an urgent update for this case.

Thanks.

On Tue, 11 Aug 2020 at 10:57, Malak Nobeh <[email-masked]<mailto:[email-masked]>> wrote:
Dear ShadyEugene,

We receive a complaint from the customer about the delay and service she got it from Barqexpress team, the customer complaining over social media that no one answering her calls, there is no clear update about the shipment, also about their whatsapp service, they informed the customer that we delivered BROKEN ITEM and we are waiting for the replacement (which is wrong information).

@Barq Info<mailto:[email-masked]> @Mahmoud Omar<mailto:[email-masked]>  Please ensure to push the shipment for urgent delivery by the next 24-48 hours as MAX. Also to give the customer call from your complaints team.

https://barqexp.com/HomeSite/TRACEPackage?trackingnumber=9146382836

Thanks.

On Tue, 11 Aug 2020 at 10:38, Shady Elgendy <[email-masked]<mailto:[email-masked]>> wrote:
+Pavankumar A<mailto:[email-masked]>
@barq .. Please be sure to deliver asap

Thanks
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On Tue, Aug 11, 2020 at 10:34 AM Malak Nobeh <[email-masked]<mailto:[email-masked]>> wrote:
Dears,

The shipment since 29th of July is not moving, please check urgently.

https://barqexp.com/HomeSite/TRACEPackage?trackingnumber=9146382836

Thanks.

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