Subject: RE: 100156859- CRA NEEDED ASAP- R3716753635
From: Mahmoud Omar <[email-masked]>
To: "[email-masked]" <[email-masked]>, 'Hyacinth Joyce' <[email-masked]>, 'Ahmed Irfan' <[email-masked]>, 'Hussain Firoz Miyagamwala' <[email-masked]>
Cc: 'Michaela Manibo' <[email-masked]>, 'customer care' <[email-masked]>, 'Zubair Wahid' <[email-masked]>
Date: Tue, 11 Aug 2020 08:44:43 +0000
List-Id: <ccteam.mumzworld.com>

Shipment doesn’t returned yet to you hub .

Regards ,

From: [email-masked] [mailto:[email-masked]]
Sent: Tuesday, August 11, 2020 10:52 AM
To: Mahmoud Omar; 'Hyacinth Joyce'; 'Ahmed Irfan'; 'Hussain Firoz Miyagamwala'
Cc: 'Michaela Manibo'; 'customer care'; 'Zubair Wahid'
Subject: RE: 100156859- CRA NEEDED ASAP- R3716753635

Hi @Mahmoud Omar<mailto:[email-masked]> Please share the POD.

Best Regards,
Radwa Ali
Customer Care Representative
p:  +971 526476307│ e: [email-masked]<mailto:[email-masked]>  │ w: www.mumzworld.com<http://www.mumzworld.com/>
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box 500245, Dubai, UAE

From: [email-masked]<mailto:[email-masked]> <[email-masked]<mailto:[email-masked]>> On Behalf Of Mahmoud Omar
Sent: Monday, August 10, 2020 2:12 PM
To: Hyacinth Joyce <[email-masked]<mailto:[email-masked]>>; Zubair Wahid <[email-masked]<mailto:[email-masked]>>; Ahmed Irfan <[email-masked]<mailto:[email-masked]>>; Hussain Firoz Miyagamwala <[email-masked]<mailto:[email-masked]>>
Cc: Michaela Manibo <[email-masked]<mailto:[email-masked]>>; customer care <[email-masked]<mailto:[email-masked]>>
Subject: RE: 100156859- CRA NEEDED ASAP- R3716753635

Hi ,

Shipment has been returned and we will change the statuses of all shipments has been returned  as fast as possible .

Regards ,

From: Hyacinth Joyce [mailto:[email-masked]]
Sent: Monday, August 10, 2020 10:38 AM
To: Mahmoud Omar; Zubair Wahid; Ahmed Irfan; Hussain Firoz Miyagamwala
Cc: Michaela Manibo; customer care
Subject: Re: 100156859- CRA NEEDED ASAP- R3716753635

Hi Team,

The customer called to follow up and is extremely upset about the entire process most especially about the delay.

@Mahmoud Omar<mailto:[email-masked]> May we know where the shipment is? Is it returned to our warehouse?
Please note that item has been collected on 23rd July.
Return reference - R3716753635

If not yet, please do the needful to return within 24hrs.

@Zubair Wahid<mailto:[email-masked]>  / @Ahmed Irfan<mailto:[email-masked]> Please update us immediately once the shipment is received.

@Hussain Firoz Miyagamwala<mailto:[email-masked]> Please assist to create CRA once return is confirmed.

Thank you.

Best Regards,
Joyce Alvarado
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked]<mailto:[email-masked]> │ w: www.mumzworld.com<http://www.mumzworld.com/>
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE

On Sat, 8 Aug 2020 at 15:06, Mahmoud Omar <[email-masked]<mailto:[email-masked]>> wrote:
Hi ,

Shipment will return to your warehouse asap .

Regards ,

From: Michaela Manibo [mailto:[email-masked]<mailto:[email-masked]>]
Sent: Friday, August 7, 2020 11:51 AM
To: Hussain Firoz Miyagamwala
Cc: Ahmed Irfan; Zubair Wahid; customer care; Mahmoud Omar
Subject: Re: 100156859- CRA NEEDED ASAP- R3716753635

Team,

Please confirm receipt of the item in the warehouse and assist on CRA,

@Mahmoud Omar<mailto:[email-masked]>  please advise if this was handed over to the warehouse team.

@Ahmed Irfan<mailto:[email-masked]> and @Zubair Wahid<mailto:[email-masked]> , please assist

@Hussain Firoz Miyagamwala<mailto:[email-masked]> , please assist on the CRA

thanks
[Image removed by sender.]

On Thu, Aug 6, 2020 at 9:06 AM Michaela Manibo <[email-masked]<mailto:[email-masked]>> wrote:
@Ahmed Irfan<mailto:[email-masked]>

Good morning.

Please assist and confirm this has been received in the warehouse please.

R3716753635

Thanks

[Image removed by sender.]

On Wed, Aug 5, 2020 at 12:11 PM Michaela Manibo <[email-masked]<mailto:[email-masked]>> wrote:
Team,

Please assist the CRA for this order.  We need an urgent update on this please? We need to issue a refund for the customer

Thanks
[Image removed by sender.]

On Wed, Jul 29, 2020 at 2:56 PM Michaela Manibo <[email-masked]<mailto:[email-masked]>> wrote:
@Ahmed Irfan<mailto:[email-masked]>

please help in confirming this..

Thanks
[Image removed by sender.]

On Wed, Jul 29, 2020 at 11:46 AM Michaela Manibo <[email-masked]<mailto:[email-masked]>> wrote:
Team,

We need to refund this customer ASAP. The item has been collected on 23rd . Please assist on CRA . Please confirm receipt.
[Image removed by sender.]