Subject: Re: Product inquiry - CYBEX-519000017 - SO # 600904175
From: Ekta Jesswani <[email-masked]>
To: Maricel Sadurai <[email-masked]>, Leena <[email-masked]>, Asad <[email-masked]>
Cc: Radwa Ali <[email-masked]>, Simone van Geemen <[email-masked]>, Amir Julkarnain <[email-masked]>, customer care <[email-masked]>
Date: Tue, 11 Aug 2020 12:23:58 +0400
List-Id: <ccteam.mumzworld.com>

Looping @Leena <[email-masked]> for approval

The Cybex base is available in store and we need to pick it up for this
customer - Order 600904175
The customer purchased Cybex Sirona Z i-Size Ferrari Car Seat Victory Black
in June and was wrongly advised on live chat that the base is included with
the car seat.
He is now following up on the delivery of the base as promised.

Value is *AED 1049* and the item can be sourced in Mamas & Papas
Maricel, please confirm we can receive it asap.

@Asad <[email-masked]> The incorrect information was given to the
customer by a LSM agent, despite the description clearly stating the base
is NOT included.
Do we bill this to LSM?

Please advise.

Thanks

Regards,
Ekta

On Tue, 11 Aug 2020 at 12:10, Maricel Sadurai <[email-masked]> wrote:

> Hi Radwa,
>
> Retail price is AED 1049.00.
>
> Thanks,
>
>
>
>
> On Tue, Aug 11, 2020 at 12:09 PM Radwa Ali <[email-masked]> wrote:
>
>> Hi Simone,
>> His wife is due in the next week so he is not will to wait.
>> @Maricel Sadurai <[email-masked]> what's the cost?
>> @Amir Julkarnain <[email-masked]>  Please confirm.
>>
>> *Radwa Ali*
>> Customer Care Representative
>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
>> www.mumzworld.com
>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>> 500245, Dubai, UAE
>>
>>
>> On Mon, Aug 10, 2020 at 3:50 PM Simone van Geemen <[email-masked]>
>> wrote:
>>
>>> HI all,
>>>
>>>
>>>
>>> Just to let you know we are expecting our Cybex shipment to the UAE on 30
>>> th of August, if no delays at custom clearance. This includes the Base
>>> Z as well.
>>>
>>> Kind regards,
>>>
>>>
>>>
>>>
>>>
>>> *From:* Maricel Sadurai <[email-masked]>
>>> *Sent:* Monday, August 10, 2020 3:24 PM
>>> *To:* Radwa Ali <[email-masked]>
>>> *Cc:* Amir Julkarnain <[email-masked]>; Simone van Geemen <
>>> [email-masked]>; customer care <[email-masked]>; Ekta
>>> Jesswani <[email-masked]>
>>> *Subject:* Re: Product inquiry - CYBEX-519000017 - SO # 600904175
>>>
>>>
>>>
>>> Hi Radwa,
>>>
>>>
>>>
>>> I received a call from the store and was informed that the item is
>>> available now.
>>>
>>>
>>>
>>> Please let me know how to proceed on this.
>>>
>>>
>>>
>>> Please note also that we can't source an item if the price is above
>>> AED150.00 unless it is approved by Leena.
>>>
>>>
>>>
>>> Regards,
>>>
>>>
>>>
>>>
>>>
>>>
>>> On Sat, Aug 8, 2020 at 1:22 PM Maricel Sadurai <[email-masked]>
>>> wrote:
>>>
>>> Hi Radwa,
>>>
>>>
>>>
>>> As per the store they did not receive the item in their shipment.
>>>
>>>
>>>
>>> Regards,
>>>
>>>
>>>
>>>
>>>
>>>
>>> On Fri, Aug 7, 2020 at 12:32 PM <[email-masked]> wrote:
>>>
>>> Hi Maricel ,
>>>
>>> Any updates ?
>>>
>>>
>>>
>>>
>>>
>>>
>>> Best Regards,
>>>
>>> *Radwa Ali*
>>> Customer Care Representative
>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
>>> www.mumzworld.com
>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>>> 500245, Dubai, UAE
>>>
>>>
>>>
>>>
>>> *From:* Maricel Sadurai <[email-masked]>
>>> *Sent:* Thursday, July 23, 2020 1:20 PM
>>> *To:* Radwa Ali <[email-masked]>
>>> *Cc:* Amir Julkarnain <[email-masked]>; Simone van Geemen <
>>> [email-masked]>; customer care <[email-masked]>
>>> *Subject:* Re: Product inquiry - CYBEX-519000017 - SO # 600904175
>>>
>>>
>>>
>>> Hi Radwa,
>>>
>>>
>>>
>>> As per the store they didn't receive yet their shipment.
>>>
>>>
>>>
>>> Regards,
>>>
>>>
>>>
>>>
>>>
>>>
>>> On Wed, Jul 22, 2020 at 12:18 PM <[email-masked]> wrote:
>>>
>>> Hi Maricel,
>>>
>>> Any updates on this case ?
>>>
>>>
>>>
>>>
>>> Best Regards,
>>>
>>> *Radwa Ali*
>>> Customer Care Representative
>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
>>> www.mumzworld.com
>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>>> 500245, Dubai, UAE
>>>
>>>
>>>
>>>
>>> *From:* Maricel Sadurai <[email-masked]>
>>> *Sent:* Tuesday, July 14, 2020 8:00 PM
>>> *To:* Radwa Ali <[email-masked]>
>>> *Cc:* Amir Julkarnain <[email-masked]>; Simone van Geemen <
>>> [email-masked]>; customer care <[email-masked]>
>>> *Subject:* Re: Product inquiry - CYBEX-519000017 - SO # 600904175
>>>
>>>
>>>
>>> Hi Radwa,
>>>
>>>
>>>
>>> Had tried to check in retail store but unfortunately its out of stock.
>>>
>>>
>>>
>>> One store confirmed that they are expecting a shipment within this week
>>> and I informed them to give me an update once they received the product.
>>>
>>>
>>>
>>> Regards,
>>>
>>>
>>>
>>>
>>>
>>> On Tue, Jul 14, 2020 at 6:37 PM Radwa Ali <[email-masked]> wrote:
>>>
>>> Hi Maricel,
>>>
>>> Either of them is compatible with the item.
>>>
>>>
>>> *Radwa Ali*
>>> Customer Care Representative
>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
>>> www.mumzworld.com
>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>>> 500245, Dubai, UAE
>>>
>>>
>>>
>>>
>>>
>>>
>>> On Tue, Jul 14, 2020 at 5:14 PM Maricel Sadurai <[email-masked]>
>>> wrote:
>>>
>>> Hi Radwa,
>>>
>>>
>>>
>>> Sorry I missed your email.
>>>
>>>
>>>
>>> As per my understanding you required the Cybex Base -Z or Base Z one ,
>>> kindly confirm?
>>>
>>>
>>>
>>> Regards,
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> On Tue, Jul 14, 2020 at 4:10 PM Radwa Ali <[email-masked]> wrote:
>>>
>>> Hi Maricel,
>>>
>>> Please advise ?
>>>
>>>
>>> *Radwa Ali*
>>> Customer Care Representative
>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
>>> www.mumzworld.com
>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>>> 500245, Dubai, UAE
>>>
>>>
>>>
>>>
>>>
>>>
>>> On Tue, Jun 30, 2020 at 6:36 PM <[email-masked]> wrote:
>>>
>>> Hi Maricel,
>>>
>>> Can we source either of the bases mentioned in  the thread ?
>>>
>>>
>>>
>>> Base Z or Base Z-One
>>>
>>> *Radwa Ali*
>>> Customer Care Representative
>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
>>> www.mumzworld.com
>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>>> 500245, Dubai, UAE
>>>
>>>
>>>
>>>
>>> *From:* Simone van Geemen <[email-masked]>
>>> *Sent:* Tuesday, June 30, 2020 5:06 PM
>>> *To:* Sonja Strittmatter <[email-masked]>; Radwa
>>> Ali <[email-masked]>
>>> *Cc:* Osmat El Mourad <[email-masked]>; customer care <
>>> [email-masked]>; Amir Julkarnain <[email-masked]>
>>> *Subject:* RE: Product inquiry - CYBEX-519000017 - SO # 600904175
>>>
>>>
>>>
>>> Hi Sonja,
>>>
>>> Thanks for the clarification for our team.
>>>
>>>
>>>
>>>
>>>
>>> We’ll discuss pick up of our pending shipment separately on the existing
>>> email trail.
>>>
>>>
>>>
>>> Regards,
>>>
>>>
>>>
>>>
>>>
>>> *From:* Sonja Strittmatter <[email-masked]>
>>> *Sent:* Tuesday, June 30, 2020 5:02 PM
>>> *To:* Radwa Ali <[email-masked]>
>>> *Cc:* Simone van Geemen <[email-masked]>; Osmat El Mourad <
>>> [email-masked]>; customer care <[email-masked]>;
>>> Amir Julkarnain <[email-masked]>
>>> *Subject:* Product inquiry - CYBEX-519000017 - SO # 600904175
>>>
>>>
>>>
>>> Dear all,
>>>
>>>
>>>
>>> please see my answers below, written in Blue.
>>>
>>> For further questions we stay at your disposal.
>>>
>>>
>>>
>>> Best Regards
>>>
>>> Sonja
>>>
>>>
>>>
>>> *Von:* Osmat El Mourad <[email-masked]>
>>> *Gesendet:* Dienstag, 30. Juni 2020 14:43
>>> *An:* Sonja Strittmatter <[email-masked]>
>>> *Cc:* Simone van Geemen <[email-masked]>; customer care <
>>> [email-masked]>; Amir Julkarnain <[email-masked]>; Radwa
>>> Ali <[email-masked]>
>>> *Betreff:* RE: Product inquiry - CYBEX-519000017 - SO # 600904175
>>>
>>>
>>>
>>> Hi Sonja,
>>>
>>>
>>>
>>> Hope all is fine,
>>>
>>>
>>>
>>> Please can you look quickly at the below email and let me know:
>>>
>>>
>>>
>>>    - If there is any Base is compatible with the Sirona Z i-Size
>>>
>>> Sonja: Base Z or Base Z-One (without rotating function) will work with
>>> the Sirona Z
>>>
>>>    - When will have their next order with the Base and when it’s
>>>    expected to arrive to Dubai
>>>
>>> Sonja: The Base Z for your back order # 535961 are already available –
>>> we are waiting for some other items to come to prepare full shipment.
>>> Therefore it would be possible to arrange pickup for express
>>> shipment/airfreight with a few pieces without problems. Just let me know if
>>> you´re interested in to arrange pickup for a few upfront and it can be
>>> organized at short notice.
>>>
>>>
>>>
>>> Thank you,
>>>
>>> Osmat
>>>
>>>
>>>
>>> *From:* Radwa Ali <[email-masked]>
>>> *Sent:* Tuesday, June 30, 2020 2:40 PM
>>> *To:* Osmat El Mourad <[email-masked]>
>>> *Cc:* Simone van Geemen <[email-masked]>; customer care <
>>> [email-masked]>; Amir Julkarnain <[email-masked]>
>>> *Subject:* Product inquiry - CYBEX-519000017 - SO # 600904175
>>>
>>>
>>>
>>> *Caution! *External E-mail *注意**! **外部**邮件*
>>>
>>> Hi Osmat,
>>>
>>>
>>>
>>> Appreciate your support with the issue below.
>>>
>>> We have a customer who purchased the item (Cybex - Sirona Z i-Size
>>> Ferrari Car Seat - Victory Black ) and he was advised by mistake that it
>>> comes with the base.
>>>
>>> Please advise as the base is out of stock everywhere, if there is not
>>> other base compatible with the item so we can recommend it.
>>>
>>>
>>> *Radwa Ali*
>>> Customer Care Representative
>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
>>> www.mumzworld.com
>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>>> 500245, Dubai, UAE
>>>
>>>
>>>
>>>
>>>
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>>> and may be privileged. If you have received this message by mistake, please
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>>> Before opening attachments, please check them for viruses and defects.
>>> While our company has safeguards in place to minimize the risks, we will
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>>> attachments emanating from either within or outside our company. We reserve
>>> the right to monitor and review the content of all messages sent to or from
>>> this e-mail address. Messages sent to or from this e-mail address may be
>>> retained by the company.
>>>
>>>
>>>
>>> Disclaimer: This message (including attachments, if any) is confidential
>>> and may be privileged. If you have received this message by mistake, please
>>> notify the sender by return e-mail and delete this message (including
>>> attachments, if any). Any unauthorized use or dissemination of this message
>>> in whole or in part is strictly prohibited. E-mail may contain viruses.
>>> Before opening attachments, please check them for viruses and defects.
>>> While our company has safeguards in place to minimize the risks, we will
>>> not be responsible for any viruses or defects in emails or their
>>> attachments emanating from either within or outside our company. We reserve
>>> the right to monitor and review the content of all messages sent to or from
>>> this e-mail address. Messages sent to or from this e-mail address may be
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>>>
>>> --
>>>
>>>

-- 
*Regards, *