Subject: Re: Product inquiry - CYBEX-519000017 - SO # 600904175
From: Radwa Ali <[email-masked]>
To: Simone van Geemen <[email-masked]>
Cc: Maricel Sadurai <[email-masked]>, Amir Julkarnain <[email-masked]>, customer care <[email-masked]>, Ekta Jesswani <[email-masked]>
Date: Tue, 11 Aug 2020 12:08:50 +0400
List-Id: <ccteam.mumzworld.com>

Hi Simone,
His wife is due in the next week so he is not will to wait.
@Maricel Sadurai <[email-masked]> what's the cost?
@Amir Julkarnain <[email-masked]>  Please confirm.

*Radwa Ali*
Customer Care Representative
p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
www.mumzworld.com
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
500245, Dubai, UAE

On Mon, Aug 10, 2020 at 3:50 PM Simone van Geemen <[email-masked]>
wrote:

> HI all,
>
>
>
> Just to let you know we are expecting our Cybex shipment to the UAE on 30
> th of August, if no delays at custom clearance. This includes the Base Z
> as well.
>
> Kind regards,
>
>
>
>
>
> *From:* Maricel Sadurai <[email-masked]>
> *Sent:* Monday, August 10, 2020 3:24 PM
> *To:* Radwa Ali <[email-masked]>
> *Cc:* Amir Julkarnain <[email-masked]>; Simone van Geemen <
> [email-masked]>; customer care <[email-masked]>; Ekta
> Jesswani <[email-masked]>
> *Subject:* Re: Product inquiry - CYBEX-519000017 - SO # 600904175
>
>
>
> Hi Radwa,
>
>
>
> I received a call from the store and was informed that the item is
> available now.
>
>
>
> Please let me know how to proceed on this.
>
>
>
> Please note also that we can't source an item if the price is above
> AED150.00 unless it is approved by Leena.
>
>
>
> Regards,
>
>
>
>
>
>
> On Sat, Aug 8, 2020 at 1:22 PM Maricel Sadurai <[email-masked]>
> wrote:
>
> Hi Radwa,
>
>
>
> As per the store they did not receive the item in their shipment.
>
>
>
> Regards,
>
>
>
>
>
>
> On Fri, Aug 7, 2020 at 12:32 PM <[email-masked]> wrote:
>
> Hi Maricel ,
>
> Any updates ?
>
>
>
>
>
>
> Best Regards,
>
> *Radwa Ali*
> Customer Care Representative
> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
> www.mumzworld.com
> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
> 500245, Dubai, UAE
>
>
>
>
> *From:* Maricel Sadurai <[email-masked]>
> *Sent:* Thursday, July 23, 2020 1:20 PM
> *To:* Radwa Ali <[email-masked]>
> *Cc:* Amir Julkarnain <[email-masked]>; Simone van Geemen <
> [email-masked]>; customer care <[email-masked]>
> *Subject:* Re: Product inquiry - CYBEX-519000017 - SO # 600904175
>
>
>
> Hi Radwa,
>
>
>
> As per the store they didn't receive yet their shipment.
>
>
>
> Regards,
>
>
>
>
>
>
> On Wed, Jul 22, 2020 at 12:18 PM <[email-masked]> wrote:
>
> Hi Maricel,
>
> Any updates on this case ?
>
>
>
>
> Best Regards,
>
> *Radwa Ali*
> Customer Care Representative
> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
> www.mumzworld.com
> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
> 500245, Dubai, UAE
>
>
>
>
> *From:* Maricel Sadurai <[email-masked]>
> *Sent:* Tuesday, July 14, 2020 8:00 PM
> *To:* Radwa Ali <[email-masked]>
> *Cc:* Amir Julkarnain <[email-masked]>; Simone van Geemen <
> [email-masked]>; customer care <[email-masked]>
> *Subject:* Re: Product inquiry - CYBEX-519000017 - SO # 600904175
>
>
>
> Hi Radwa,
>
>
>
> Had tried to check in retail store but unfortunately its out of stock.
>
>
>
> One store confirmed that they are expecting a shipment within this week
> and I informed them to give me an update once they received the product.
>
>
>
> Regards,
>
>
>
>
>
> On Tue, Jul 14, 2020 at 6:37 PM Radwa Ali <[email-masked]> wrote:
>
> Hi Maricel,
>
> Either of them is compatible with the item.
>
>
> *Radwa Ali*
> Customer Care Representative
> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
> www.mumzworld.com
> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
> 500245, Dubai, UAE
>
>
>
>
>
>
> On Tue, Jul 14, 2020 at 5:14 PM Maricel Sadurai <[email-masked]>
> wrote:
>
> Hi Radwa,
>
>
>
> Sorry I missed your email.
>
>
>
> As per my understanding you required the Cybex Base -Z or Base Z one ,
> kindly confirm?
>
>
>
> Regards,
>
>
>
>
>
>
>
>
>
>
> On Tue, Jul 14, 2020 at 4:10 PM Radwa Ali <[email-masked]> wrote:
>
> Hi Maricel,
>
> Please advise ?
>
>
> *Radwa Ali*
> Customer Care Representative
> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
> www.mumzworld.com
> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
> 500245, Dubai, UAE
>
>
>
>
>
>
> On Tue, Jun 30, 2020 at 6:36 PM <[email-masked]> wrote:
>
> Hi Maricel,
>
> Can we source either of the bases mentioned in  the thread ?
>
>
>
> Base Z or Base Z-One
>
> *Radwa Ali*
> Customer Care Representative
> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
> www.mumzworld.com
> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
> 500245, Dubai, UAE
>
>
>
>
> *From:* Simone van Geemen <[email-masked]>
> *Sent:* Tuesday, June 30, 2020 5:06 PM
> *To:* Sonja Strittmatter <[email-masked]>; Radwa Ali
> <[email-masked]>
> *Cc:* Osmat El Mourad <[email-masked]>; customer care <
> [email-masked]>; Amir Julkarnain <[email-masked]>
> *Subject:* RE: Product inquiry - CYBEX-519000017 - SO # 600904175
>
>
>
> Hi Sonja,
>
> Thanks for the clarification for our team.
>
>
>
>
>
> We’ll discuss pick up of our pending shipment separately on the existing
> email trail.
>
>
>
> Regards,
>
>
>
>
>
> *From:* Sonja Strittmatter <[email-masked]>
> *Sent:* Tuesday, June 30, 2020 5:02 PM
> *To:* Radwa Ali <[email-masked]>
> *Cc:* Simone van Geemen <[email-masked]>; Osmat El Mourad <
> [email-masked]>; customer care <[email-masked]>;
> Amir Julkarnain <[email-masked]>
> *Subject:* Product inquiry - CYBEX-519000017 - SO # 600904175
>
>
>
> Dear all,
>
>
>
> please see my answers below, written in Blue.
>
> For further questions we stay at your disposal.
>
>
>
> Best Regards
>
> Sonja
>
>
>
> *Von:* Osmat El Mourad <[email-masked]>
> *Gesendet:* Dienstag, 30. Juni 2020 14:43
> *An:* Sonja Strittmatter <[email-masked]>
> *Cc:* Simone van Geemen <[email-masked]>; customer care <
> [email-masked]>; Amir Julkarnain <[email-masked]>; Radwa Ali <
> [email-masked]>
> *Betreff:* RE: Product inquiry - CYBEX-519000017 - SO # 600904175
>
>
>
> Hi Sonja,
>
>
>
> Hope all is fine,
>
>
>
> Please can you look quickly at the below email and let me know:
>
>
>
>    - If there is any Base is compatible with the Sirona Z i-Size
>
> Sonja: Base Z or Base Z-One (without rotating function) will work with the
> Sirona Z
>
>    - When will have their next order with the Base and when it’s expected
>    to arrive to Dubai
>
> Sonja: The Base Z for your back order # 535961 are already available – we
> are waiting for some other items to come to prepare full shipment.
> Therefore it would be possible to arrange pickup for express
> shipment/airfreight with a few pieces without problems. Just let me know if
> you´re interested in to arrange pickup for a few upfront and it can be
> organized at short notice.
>
>
>
> Thank you,
>
> Osmat
>
>
>
> *From:* Radwa Ali <[email-masked]>
> *Sent:* Tuesday, June 30, 2020 2:40 PM
> *To:* Osmat El Mourad <[email-masked]>
> *Cc:* Simone van Geemen <[email-masked]>; customer care <
> [email-masked]>; Amir Julkarnain <[email-masked]>
> *Subject:* Product inquiry - CYBEX-519000017 - SO # 600904175
>
>
>
> *Caution! *External E-mail *注意**! **外部**邮件*
>
> Hi Osmat,
>
>
>
> Appreciate your support with the issue below.
>
> We have a customer who purchased the item (Cybex - Sirona Z i-Size Ferrari
> Car Seat - Victory Black ) and he was advised by mistake that it comes with
> the base.
>
> Please advise as the base is out of stock everywhere, if there is not
> other base compatible with the item so we can recommend it.
>
>
> *Radwa Ali*
> Customer Care Representative
> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
> www.mumzworld.com
> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
> 500245, Dubai, UAE
>
>
>
>
>
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