Subject: Re: Urgent collection - SO# 600906571 - CRA_AR_RE12999
From: Rukhsana Zafar <[email-masked]>
To: Alina D'Souza <[email-masked]>
Cc: Mary Anne Agapito <[email-masked]>, Naib Khan <[email-masked]>, Mohamed Magdy <[email-masked]>, Eugene Mugisa <[email-masked]>, Angeli Fontillas <[email-masked]>, Shady Elgendy <[email-masked]>, "Returns.fc" <[email-masked]>, Denmark A <[email-masked]>, customer care <[email-masked]>, Radwa Ali <[email-masked]>
Date: Tue, 11 Aug 2020 10:30:39 +0400
List-Id: <ccteam.mumzworld.com>

On 11-08-2020 10:27 AM, Alina D'Souza wrote:

> Hi Naib. 
> 
> Please arrange collection 
> 
> @Mohamed Magdy please advise the item not collected CRA is refunded cant create another CRA  
> 
> Regards, 
> Alina 
> 
> On Sun, Aug 9, 2020 at 5:41 PM Mary Anne Agapito <[email-masked]> wrote: 
> Hi Eugene and Naib, 
> 
> The refund is pending because of this issue. The customer is extremely upset until now he hasn't received his money back 
> 
> Please ensure the item will be collected tomorrow without any fail.  
> 
> Thank you  
> 
> Warm Regards, 
> 
> Mary Anne Agapito
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] │ w: www.mumzworld.com [1]
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE
> 
> On Sun, Aug 9, 2020 at 11:58 AM Alina D'Souza <[email-masked]> wrote: 
> Hi Naib / EUgene, 
> 
> Arrange collection asap. CRA IS refunded  
> 
> Cannot create another CRA, a replacement was provided however the customer was refunded as its defective again 
> 
> SHEET IS updated please collect asap 
> 
> Regards, 
> Alina 
> 
> On Wed, Aug 5, 2020 at 7:55 PM Angeli Fontillas <[email-masked]> wrote: 
> 
> Hello Team, 
> 
> Please check on this, customer is following up on the refund and saying that item is still not collected until now but CRA has been refunded. 
> 
> We need to raise refund escalation asap. 
> 
> Please advise.  
> 
> On Tue, 4 Aug 2020 at 18:57, Angeli Fontillas <[email-masked]> wrote: 
> 
> Hello Team, 
> 
> Please check on this, the customer is following up on refund and the item is still not collected but CRA is already refunded? 
> 
> Please push the collection tomorrow without fail . 
> 
> SHIP TO [2]Mohamed Musadique Shaikh
> 23 street, near jazeera kindergarden
> Villa 6, flat 102
> Abu Dhabi ABU DHABI 45333
> United Arab Emirates Map [2] 
> 
> SHIP AREA [2]Al Mushrif 
> 
> SHIP PHONE [2]971501290010 
> 
> Thank you.  
> 
> On Wed, 29 Jul 2020 at 16:25, <[email-masked]> wrote: 
> 
> Hi @[email-masked], 
> 
> Please arrange for this pick up tyo be done today or tomorrow maximum as it has been pending for too long 
> 
> SHIP TO [2]Mohamed Musadique Shaikh
> 23 street, near jazeera kindergarden
> Villa 6, flat 102
> Abu Dhabi ABU DHABI 45333
> United Arab Emirates Map [2] 
> 
> SHIP AREA [2]Al Mushrif 
> 
> SHIP PHONE [2]971501290010 
> 
> Best Regards, 
> 
> _Radwa Ali_
> Customer Care Representative
> p:  +971 526476307│ e: [email-masked]  │ w: www.mumzworld.com [1]
> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box 500245, Dubai, UAE 
> 
> -- 
> 
> Regards,
> 
> Angeli Fontillas
> Customer Care Representative
> p:  +971 (0)4 4339455   Ext 1324 │ e: [email-masked] │ w: www.mumzworld.com [1]
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE

  -- 

Regards,

Angeli Fontillas
Customer Care Representative
p:  +971 (0)4 4339455   Ext 1324 │ e: [email-masked] │ w:
www.mumzworld.com [1]
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
PO Box 500245, Dubai, UAE

Dear Team, 

We will check and we will do the needful

-- 
Priyanka Jadhav 
Operations Cum Sales Coordinator
+ 971 565268107 

Links:
------
[1] http://www.mumzworld.com/
[2] http://sg2plcpnl0066.prod.sin2.secureserver.net/./#NOP