Subject: Re: Facebook - 100158684_2 - MISSING - Britax B-Agile Double - Cosmos Black
From: Alvin Balmeo <[email-masked]>
To: Hussain Firoz Miyagamwala <[email-masked]>, Zubair Wahid <[email-masked]>, Eugene Mugisa <[email-masked]>, Asad <[email-masked]>
Cc: Pavankumar A <[email-masked]>, customer care <[email-masked]>, Naib Khan <[email-masked]>, Amir Julkarnain <[email-masked]>, Ekta Jesswani <[email-masked]>, lastmile <[email-masked]>
Date: Tue, 11 Aug 2020 10:12:00 +0400
List-Id: <ccteam.mumzworld.com>

@Zubair Wahid <[email-masked]> - please update we need to create the
CRA already.

On Mon, 10 Aug 2020 at 15:42, Hussain Firoz Miyagamwala <
[email-masked]> wrote:

> @Zubair Wahid <[email-masked]> Missing item case.
> Where is the item ?
>
>
> On Mon, Aug 10, 2020 at 11:05 AM Alvin Balmeo <[email-masked]> wrote:
>
>> Hi Hussain,
>>
>>
>> Please raise a CRA for the item under (see email thread above)
>> 100158684_2
>> KSA-TC-2000023161
>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=906545> Britax
>> B-Agile Double - Cosmos Black
>>
>> We'll process a refund to the customer once done.
>>
>>
>> On Sat, 8 Aug 2020 at 13:28, Eugene Mugisa <[email-masked]> wrote:
>>
>>> If there is no update on this @Alvin Balmeo <[email-masked]>!
>>>
>>>
>>>
>>> Please refund the customer and we will proceed with lost item on either
>>> Tamer or the courier.
>>>
>>>
>>>
>>> @Pavankumar A <[email-masked]>
>>>
>>>
>>>
>>> Investigate with BARQ on number of packages delivered.
>>>
>>>
>>>
>>> @Zubair Wahid <[email-masked]>
>>>
>>>
>>>
>>> Please confirm if this item as dispatched.
>>>
>>>
>>>
>>> Best,
>>>
>>> Eugene.
>>>
>>>
>>>
>>> *From:* Alvin Balmeo <[email-masked]>
>>> *Sent:* Friday, August 7, 2020 11:06 AM
>>> *To:* Zubair Wahid <[email-masked]>
>>> *Cc:* Customer Care Team <[email-masked]>; Asad <
>>> [email-masked]>; Naib Khan <[email-masked]>; Amir Julkarnain <
>>> [email-masked]>; Ekta Jesswani <[email-masked]>; lastmile <
>>> [email-masked]>
>>> *Subject:* Re: Facebook - 100158684_2 - MISSING - Britax B-Agile Double
>>> - Cosmos Black
>>>
>>>
>>>
>>> Team,
>>>
>>>
>>>
>>>
>>>
>>> We have not received any update on this case. Are we to dispatch the
>>> missing item or should we request a CRA to refund the customer?
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> On Wed, 5 Aug 2020 at 16:39, Alvin Balmeo <[email-masked]> wrote:
>>>
>>> Hi Zubair,
>>>
>>>
>>>
>>>
>>>
>>> Can we have an update on this case? We have the customer on social media
>>> constantly following up on the missing stroller.
>>>
>>>
>>>
>>> Please advise.
>>>
>>>
>>>
>>>
>>>
>>> @Ekta Jesswani <[email-masked]> @Amir Julkarnain
>>> <[email-masked]>  - help on this case thanks
>>>
>>>
>>>
>>> On Wed, 5 Aug 2020 at 08:17, Alvin Balmeo <[email-masked]> wrote:
>>>
>>> Hi Zubair,
>>>
>>>
>>>
>>>
>>>
>>> Any update for this remaining item?
>>>
>>>
>>>
>>> On Tue, 4 Aug 2020 at 09:44, Alvin Balmeo <[email-masked]> wrote:
>>>
>>> Hi Zubair/Naib,
>>>
>>>
>>>
>>>
>>> May we know if we have an update for the missing stroller? The customer
>>> sent a message on our FB page following up on this. The original order date
>>> is 12-Jun-2020.
>>>
>>>
>>>
>>> Please advise.
>>>
>>>
>>>
>>> @Ekta Jesswani <[email-masked]> @Amir Julkarnain
>>> <[email-masked]>  - need help on this case.
>>>
>>>
>>>
>>> @Asad <[email-masked]> - FYI
>>>
>>> --
>>>
>>> Best regards,
>>>
>>>
>>>
>>> Alvin
>>>
>>> *Please consider the environment before printing this e-mail*
>>>
>>>
>>>
>>>
>>> --
>>>
>>> Best regards,
>>>
>>>
>>>
>>> Alvin
>>>
>>> *Please consider the environment before printing this e-mail*
>>>
>>>
>>>
>>>
>>> --
>>>
>>> Best regards,
>>>
>>>
>>>
>>> Alvin
>>>
>>> *Please consider the environment before printing this e-mail*
>>>
>>>
>>>
>>>
>>> --
>>>
>>> Best regards,
>>>
>>>
>>>
>>> Alvin
>>>
>>> *Please consider the environment before printing this e-mail*
>>>
>>> --
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>>> <https://groups.google.com/a/mumzworld.com/d/msgid/lastmile/CAAXiWNqrYwwrQku-y6h3-hWohJO94-gGFzF4T3whduHHcCRp1A%40mail.gmail.com?utm_medium=email&utm_source=footer>
>>> .
>>>
>>
>>
>> --
>> Best regards,
>>
>> Alvin
>>
>> *Please consider the environment before printing this e-mail*
>>
>

-- 
Best regards,

Alvin

*Please consider the environment before printing this e-mail*