Subject: Re: Order Number 600926862
From: Naib Khan <[email-masked]>
To: Mohit Caleb <[email-masked]>, Jeremie Jizmundo <[email-masked]>, April De Torres <[email-masked]>, Edel Saballa <[email-masked]>
Cc: Taqwa Ali <[email-masked]>, "Outbound.fc" <[email-masked]>, customer care <[email-masked]>, John Garcia <[email-masked]>, Uae Lastmile <[email-masked]>, Anas nazzal <[email-masked]>
Date: Tue, 11 Aug 2020 10:04:17 +0400
List-Id: <ccteam.mumzworld.com>

+Jeremie Jizmundo <[email-masked]> +April De Torres
<[email-masked]>

Please assist.

Regards.
Naib

On Tue, 11 Aug 2020 at 09:53, Mohit Caleb <[email-masked]> wrote:

> Hello Naib,
>
> The screw is missing from inside the box, as an S.O.P we are not opening
> product boxes during packing.
> We must request the vendor to provide us the missing parts, we will
> re-ship against the same order.
>
> Thanks and regards
>
> On Tue, Aug 11, 2020 at 9:48 AM Naib Khan <[email-masked]> wrote:
>
>> +Outbound.fc <[email-masked]>
>>
>> +Mohit Caleb <[email-masked]> please assist.
>>
>> Regards.
>> Naib
>>
>>
>> On Tue, 11 Aug 2020 at 09:23, Taqwa Ali <[email-masked]> wrote:
>>
>>> Dear Team
>>>
>>> Please assist, CM called to follow up.
>>>
>>> Kindly arrange urgent delivery for the missing part .
>>>
>>> Regards
>>> Taqwa
>>>
>>> On Fri, Aug 7, 2020 at 3:39 PM Anas nazzal <[email-masked]> wrote:
>>>
>>>> Dear Tarek,
>>>>
>>>> KIndly find the required details below:
>>>> Mobile number     508556659
>>>> Address                Mirdif, Street 58C, Villa 38D, Dubai
>>>> Name                   Nour Halabi
>>>>
>>>>
>>>> Best Regards,
>>>> Anas Nazzal
>>>>
>>>>
>>>> On Fri, Aug 7, 2020 at 2:22 PM Tarek El-Far <[email-masked]> wrote:
>>>>
>>>>> Hi Anas,
>>>>>
>>>>> Please provide customer name, address and phone and I will ask the
>>>>> factory to send the missing part directly by courier as we don’t keep spare
>>>>> parts here
>>>>>
>>>>> Urgently please as the last working day before their summer vacation
>>>>> is today.
>>>>>
>>>>> Regards
>>>>>
>>>>> Tarek El-Far
>>>>> General Manager
>>>>> TAMA L.L.C.
>>>>> +971 555 99 1010
>>>>>
>>>>> On 7 Aug 2020, at 14:16, Anas nazzal <[email-masked]> wrote:
>>>>>
>>>>> 
>>>>> Dear Tarek,
>>>>> Thanks for you prompt reply.
>>>>>
>>>>> The customer confirmed that the below item is missing.
>>>>>
>>>>>
>>>>>
>>>>> Best regards.
>>>>> Anas Nazzal
>>>>>
>>>>> On Fri, Aug 7, 2020 at 1:23 PM Tarek El-Far <[email-masked]> wrote:
>>>>>
>>>>>> Dear Anas,
>>>>>>
>>>>>>
>>>>>>
>>>>>> Please find attached the manual for 567-553 in several languages, few
>>>>>> simple steps to assemble
>>>>>>
>>>>>>
>>>>>>
>>>>>> Regards
>>>>>>
>>>>>>
>>>>>>
>>>>>> Tarek El-Far
>>>>>>
>>>>>> General Manager
>>>>>>
>>>>>> TAMA L.L.C.
>>>>>>
>>>>>> +971 555 99 1010
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> *From:* Anas nazzal <[email-masked]>
>>>>>> *Sent:* Friday, 7 August, 2020 13:14
>>>>>> *To:* [email-masked]; [email-masked];
>>>>>> [email-masked]
>>>>>> *Cc:* customer care <[email-masked]>; John Garcia <
>>>>>> [email-masked]>; Returns.fc <[email-masked]>;
>>>>>> Outbound.fc <[email-masked]>; Uae Lastmile <
>>>>>> [email-masked]>
>>>>>> *Subject:* Order Number 600926862
>>>>>>
>>>>>>
>>>>>>
>>>>>> Dear Team,
>>>>>>
>>>>>>
>>>>>>
>>>>>> Kindly assist with the below customer as she is unable to assemble
>>>>>> the Brevi - Lindo Bath / Changing Station - Beige.
>>>>>>
>>>>>> SKU                      TAMA-567-553
>>>>>>
>>>>>> Order Number       600926862
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> Best Regards,
>>>>>>
>>>>>> Anas Nazzal
>>>>>>
>>>>>
>
> --
>
>