Subject: Re: [EXTERNAL] Re: 1Z289F8W6756098797- 100158993- Cancellation and Refund
From: Anas nazzal <[email-masked]>
To: "Returns.fc" <[email-masked]>, "Alina D'Souza" <[email-masked]>, Denmark A <[email-masked]>
Cc: [email-masked], Ronald Gaviola <[email-masked]>, Amir Julkarnain <[email-masked]>, Ekta Jesswani <[email-masked]>, KSA Lastmile <[email-masked]>, customer care <[email-masked]>, Asad <[email-masked]>, Hussain Firoz Miyagamwala <[email-masked]>
Date: Tue, 11 Aug 2020 10:02:01 +0400
List-Id: <ccteam.mumzworld.com>

@Denmark A <[email-masked]>  kindly confirm if the order has been
received so you will be able to create CRA

Best Regards,
Anas Nazzal

On Tue, Aug 11, 2020 at 9:58 AM Anas nazzal <[email-masked]> wrote:

> Dear Team,
>
> Kindly assist in creating CRA for the below customer.
>
> Best Regards,
> Anas Nazzal
>
> On Sun, Aug 9, 2020 at 11:12 AM Hussain Firoz Miyagamwala <
> [email-masked]> wrote:
>
>> Thanks Chantelle,
>>
>> @ronald Since the shipment will be returned in Dubai, the Dubai team has
>> to create CRA.
>>
>>
>>
>> On Sun, Aug 9, 2020 at 11:10 AM <[email-masked]> wrote:
>>
>>> Dear Firoz,
>>>
>>>
>>>
>>> Please find attached mail from Richelle.
>>>
>>>
>>>
>>> Best Regards
>>>
>>>
>>>
>>>
>>>
>>> *Chantelle Cardozo*
>>>
>>> Preferred Customer Associate
>>>
>>>
>>>
>>> *UPS Gulf LLC *
>>>
>>> Al Moosa Tower 2, 25 Floor
>>>
>>> Sheikh Zayed Road, P.O. Box 26026
>>>
>>> Dubai, United Arab Emirates
>>>
>>> Tel +971 4 3815278
>>>
>>> Mobile 00971561770264
>>>
>>> Fax +971 4 3390835
>>>
>>> [email-masked]
>>>
>>>
>>>
>>> *Existing UPS rates will be revised effective 01 January 2020. For more
>>> information on the annual General Rate Increase (GRI) applicable to your
>>> account, please contact your Account Manager or call UPS Customer Service
>>> at 600 544 743.   The 2020 UPS Service and Tariff will be available in
>>> ups.com/ae <https://www.ups.com/ae/en/shipping/zones-and-rates.page>  from
>>> 29th December 2019. *
>>>
>>>
>>>
>>> *From:* Hussain Firoz Miyagamwala [mailto:[email-masked]]
>>> *Sent:* Sunday, August 9, 2020 11:07 AM
>>> *To:* Ronald Gaviola <[email-masked]>
>>> *Cc:* Amir Julkarnain <[email-masked]>; Michaela Manibo <
>>> [email-masked]>; Cardozo Chantelle (EUR6CTC) <
>>> [email-masked]>; Ekta Jesswani <[email-masked]>;
>>> KSA Lastmile <[email-masked]>; customer care <
>>> [email-masked]>; Asad <[email-masked]>
>>> *Subject:* [EXTERNAL] Re: 1Z289F8W6756098797- 100158993- Cancellation
>>> and Refund
>>>
>>>
>>>
>>> CAUTION! This email originated outside of the organization. Please do
>>> not open attachments or click links from an unknown or suspicious origin.
>>> ------------------------------
>>>
>>> Dear Ronald,
>>>
>>>
>>>
>>> Please confirm if this is going to be returned back in KSA or Dubai ?
>>>
>>>
>>>
>>>
>>>
>>>
>>> On Sat, Aug 8, 2020 at 11:06 AM Ronald Gaviola <[email-masked]>
>>> wrote:
>>>
>>> Amir,
>>>
>>>
>>>
>>> You can raise the CRA for now, we will hand over to returns team those
>>> items to receive in the system as soon as delivered back to us.
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> Regards,
>>>
>>> Ronald
>>>
>>>
>>>
>>>
>>>
>>> On Sat, Aug 8, 2020 at 10:49 AM Amir Julkarnain <[email-masked]>
>>> wrote:
>>>
>>> @Ronald Gaviola <[email-masked]> ,
>>>
>>>
>>>
>>> Kindly confirm if we can cancel this order asap and have hussain create
>>> CRA. The customer wanted an immediate refund. The order was placed
>>> on 13-Jun-2020 and was stuck at customs.
>>>
>>>
>>>
>>> Best Regards
>>>
>>>
>>>
>>> On Sat, 8 Aug 2020 at 10:37, Michaela Manibo <
>>> [email-masked]> wrote:
>>>
>>> Team,
>>>
>>> Good morning...
>>>
>>> @Hussain Firoz Miyagamwala <[email-masked]> can we request for a
>>> CRA for this order.  CUstomer is so angry the order has been stuck for two
>>> months.  And now the customer also needs to wait again for a refund .
>>>
>>> @Amir Julkarnain <[email-masked]> and @Ekta Jesswani
>>> <[email-masked]>
>>> this customer is asking for an immediate supervisor call back. raised
>>> on   Incident #1224416
>>>
>>> Please help on expediting the returns and refund for this order -
>>>
>>> 1Z289F8W6756098797- 100158993
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> On Fri, Aug 7, 2020 at 12:45 PM Michaela Manibo <
>>> [email-masked]> wrote:
>>>
>>> Team,
>>>
>>> May we have an update on this pleasE?
>>>
>>> Thank you
>>>
>>>
>>>
>>>
>>>
>>> On Wed, Aug 5, 2020 at 3:07 PM Michaela Manibo <
>>> [email-masked]> wrote:
>>>
>>> Team,
>>>
>>> Please speed up the return for this order as the customer has been
>>> following up the refund.
>>>
>>> thanks
>>>
>>>
>>>
>>>
>>> --
>>>
>>> *Amir Hussain Julkarnain*
>>> Junior Team Leader
>>> p:  +971 (0)4 4339455   Ext 1322 │ e: [email-masked]
>>> <[email-masked]> │ w: www.mumzworld.com
>>> <https://urldefense.com/v3/__http:/www.mumzworld.com/__;!!AQegZw!Jgju0HQ9FEdn5fhSOVgKmqbcvIG1DYdbqVyXEoknXQK_Idtugni13HVKIdXgy2TfCo0GseF3dA$>
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>>