Subject: Re: FW: مشكلة مع موقع ممزورلد
From: Malak Nobeh <[email-masked]>
To: Consumer Rights <[email-masked]>
Cc: Ekta Jesswani <[email-masked]>, "[email-masked]" <[email-masked]>
Date: Tue, 11 Aug 2020 09:15:07 +0400
List-Id: <ccteam.mumzworld.com>

Hello Sultan,

The refund already done and we have emailed the customer, below is the
proof.

Thank you.

On Tue, 11 Aug 2020 at 08:47, Consumer Rights <[email-masked]>
wrote:

> Dear Malak,
>
>
>
> Based on the attached, kindly contact the customer to inform her that the
> refund is under process.
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> Best Regards,
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> *حقوق المستهلك*
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> *Consumer Rights*
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> *D*
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> +971 4 4461516
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> *dda.gov.ae* <https://dda.gov.ae/>
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>  <https://dda.gov.ae/>
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> <https://ae.linkedin.com/company/dubai-development-authority>
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> <https://twitter.com/dxbdevauthority>
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> *Disclaimer Notice (1) This email, including attachments, is confidential
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> *From:* Malak Nobeh [mailto:[email-masked]]
> *Sent:* Monday, August 10, 2020 12:06 PM
> *To:* Consumer Rights <[email-masked]>
> *Cc:* Ekta Jesswani <[email-masked]>; [email-masked]
> *Subject:* Re: FW: مشكلة مع موقع ممزورلد
>
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> ⚠
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> *CAUTION: This Is An External Email.*
>
> Hello Sultan,
>
> The refund done, customer informed.
>
>
> Thank you.
>
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>
>
> On Sun, 9 Aug 2020 at 12:09, Malak Nobeh <[email-masked]> wrote:
>
> Hello Sultan,
>
> refund raised successfully #1230601, we will process it within 7-10
> working days.
>
> Thank you.
>
>
>
> On Sun, 9 Aug 2020 at 10:13, Malak Nobeh <[email-masked]> wrote:
>
> Hello Sultan,
>
> We are still following up with the concerned team and we will ensure to
> solve the case today before 2 PM.
>
> Thank you.
>
>
>
>
>
> On Wed, 5 Aug 2020 at 11:00, Ekta Jesswani <[email-masked]> wrote:
>
> Hi Team,
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> We are looking into this case and it will be resolved and refunded today.
>
>
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> Thanks
>
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>
> Regards,
>
> Ekta
>
>
>
> On Tue, 4 Aug 2020 at 14:17, Consumer Rights <[email-masked]>
> wrote:
>
> Dear Malak,
>
> Hope all is well,
>
> Unfortunately we received a complaint (attached) in regards to the
> company. We would appreciate if the matter is resolved as we are here to
> protect our business partners. Kindly escalate the matter to the concerned
> department and contact the customer for any clarifications/documentations.
>
> Apologies for the inconvenience,
>
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> *حقوق المستهلك*
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>
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> *Consumer Rights*
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> *D*
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> +971 4 4461516
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> *dda.gov.ae*
> <https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fdda.gov.ae%2F&data=02%7C01%7CConsumer.Rights%40dda.gov.ae%7Cf23fbe8ffa084cac2feb08d83d0444ae%7Ceee3385e742f4e2eb130e496ed7d6a49%7C0%7C0%7C637326435826004989&sdata=ItefBobk70hpXXa454p7SvnMfWzrp6dqb9NihYHEi70%3D&reserved=0>
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> <https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fdda.gov.ae%2F&data=02%7C01%7CConsumer.Rights%40dda.gov.ae%7Cf23fbe8ffa084cac2feb08d83d0444ae%7Ceee3385e742f4e2eb130e496ed7d6a49%7C0%7C0%7C637326435826009965&sdata=tG3LoYxJLljcYH0bVJpLirUwpX%2BR5%2FwMqRWT1aQSW1g%3D&reserved=0>
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> <https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fae.linkedin.com%2Fcompany%2Fdubai-development-authority&data=02%7C01%7CConsumer.Rights%40dda.gov.ae%7Cf23fbe8ffa084cac2feb08d83d0444ae%7Ceee3385e742f4e2eb130e496ed7d6a49%7C0%7C0%7C637326435826014944&sdata=GdUVESgUFIkeoGcOmDqdGig0HFh1vijWdRJCXJhe4O4%3D&reserved=0>
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> <https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ftwitter.com%2Fdxbdevauthority&data=02%7C01%7CConsumer.Rights%40dda.gov.ae%7Cf23fbe8ffa084cac2feb08d83d0444ae%7Ceee3385e742f4e2eb130e496ed7d6a49%7C0%7C0%7C637326435826019921&sdata=ocMxBtwJzkZgAUvOcJcF%2BzrsrWw2QnK%2FP529kkYIaq0%3D&reserved=0>
>
>
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>
> *Disclaimer Notice (1) This email, including attachments, is confidential
> and may be legally privileged. If you are not the intended recipient(s),
> any disclosure, copying, distribution or other use or reliance upon this
> email, including attachments, is prohibited and may be unlawful. If you
> have received this email in error please notify the sender by return email,
> and delete this email and attachments and destroy any copies. (2) DDA does
> not provide legal advice. If this email, including attachments, contains
> guidance or expresses a view, this is not to be considered or relied upon
> as legal advice and it is recommended that you obtain independent legal
> advice.*
>
> *From:* hissah almatar [mailto:[email-masked]]
> *Sent:* Monday, August 3, 2020 3:10 PM
> *To:* Consumer Rights <[email-masked]>
> *Subject:* مشكلة مع موقع ممزورلد
>
>
>
> ⚠
>
> *CAUTION: This Is An External Email.*
>
>
>
> السلام عليكم ورحمة الله وبركاته،
>
>
>
> أرجوا المساعدة من حضرتكم في حل مشكلتي القائمة من ٥ أشهر مع موقع ممزورلد
> حيث أني قمت بطلبية بتاريخ 28/03/2020 برقم (100125154)وتم تقسيمها على
> شحنتين الأولى مع شركة سمسا السعودية ووصلتني بعد عناء طويل والنصف الثاني تم
> شحنه مع شركة شيبا السعودية وألغيت الشحنة من قبل الشركة نفسها ومن
> تاريخ 16/04 وأنا أطلب الموقع باسترجاع المبلغ ولكن لا فائدة وآخر اتصال لي
> قبل شهر طالبتهم بوضع المبلغ كرصيد لي في الموقع ولكن للأسف لم يتم ايداعه في
> الحساب، أرجوا منكم اتخاذ الاجراء المناسب.
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> مع أطيب التحيات.
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> شكراً.
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> Sent from my iPhone
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> --
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> *Regards, *
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> --
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> --
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> --
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