Subject: RE: Order #600833022 WARRANTY
From: Jeno Serenio <[email-masked]>
To: Denmark A <[email-masked]>
Cc: Alina D'Souza <[email-masked]>, Mohamed Magdy <[email-masked]>, customer care <[email-masked]>, Shady Elgendy <[email-masked]>, Priya Ramasamy <[email-masked]>
Date: Tue, 11 Aug 2020 03:39:16 +0000
List-Id: <ccteam.mumzworld.com>

Dear Den Mark,

Good afternoon.

The item BCS360PGREY is currently our of stock.

We cannot send replacement for the damaged item.

To resolve this aftersales issue, we have issued credit note for same.

Kindly see attached for your reference.

We hope this will help with your customer.

Kind regards,

Jeno Serenio
Sales Coordinator

UAE weekend: Friday and Saturday

JENO SERENIO
SALES COORDINATOR

DUBAI SILICON OASIS FREE ZONE
LIGHT INDUSTRIAL UNITS  •  LIU 6 - OFFICE D7 & D8
PO BOX 450201  •  DUBAI - UAE

M  +971 569 636 787 •  T  +971 4 326 3080 - Ext. 212

[email-masked]<mailto:[email-masked]> •  MAPYR.COM<http://www.mapyr.com/>

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From: Denmark A <[email-masked]>
Sent: Wednesday, July 29, 2020 9:23 AM
To: Jeno Serenio <[email-masked]>
Cc: Alina D'Souza <[email-masked]>; Mohamed Magdy <[email-masked]>; customer care <[email-masked]>; Shady Elgendy <[email-masked]>
Subject: Re: Order #600833022 WARRANTY

Dear Jeno,

Please look into this case for which customer complaint regarding they purchased, please assist us to gratify customer needs.
Also find the attached sales invoice for your reference.

Regards,
Den mark

On Wed, Jul 29, 2020 at 9:14 AM Shady Elgendy <[email-masked]<mailto:[email-masked]>> wrote:
@Denmark A<mailto:[email-masked]> Please check and advise?

Thanks
ᐧ

On Tue, Jul 28, 2020 at 9:28 AM Alina D'Souza <[email-masked]<mailto:[email-masked]>> wrote:
PFB The picture and suggest

Regards,
Alina

On Tue, Jul 28, 2020 at 9:21 AM Alina D'Souza <[email-masked]<mailto:[email-masked]>> wrote:
Hi Team,

Please advise

Order #600833022<https://mumzworldhelp.zendesk.com/agent/tickets/600833022>

Products Details
Sku :MD-BCS360PGREY
Name :Ergo Baby - Omni 360 Cool Air Mesh - Pearl Grey
Date Placed :2020-04-26 11:25:24
Date Shipped :2020-05-05 14:13:50
Qty Ordered :1.0000
Shipping Country:United Arab Emirates

Return Reason:received_damaged_not_as_new
Comments : Hi! My carrier has got a significant tear after only few uses - I have checked that ergo baby provides repair or substitution of the product (see picture enclosed). We are currently away from dubai and will be back in September. What should we do?

Regards,

Alina

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