Subject: Re: Urgent Cases
From: Vipul Arora <[email-masked]>
To: Yaseen Shaqra <[email-masked]>
Cc: Shady Elgendy <[email-masked]>, "Asad ." <[email-masked]>, Zubair Wahid <[email-masked]>, Hussain Firoz Miyagamwala <[email-masked]>, Ahmed Irfan <[email-masked]>, customer care <[email-masked]>, Ekta Jesswani <[email-masked]>, Amir Julkarnain <[email-masked]>, Sagar Khawani <[email-masked]>, Alaa Musa <[email-masked]>
Date: Mon, 10 Aug 2020 22:32:07 +0400
List-Id: <ccteam.mumzworld.com>

@Zubair Wahid <[email-masked]> : Kindly check below cases first in
the morning and update so we refund to the customer.

@Hussain Firoz Miyagamwala <[email-masked]> : Once confirmed by
Zubair please refund to the customer

Order Number Items needs refund Items Value  Missing items Reordered  Items
Value  Comment  Incident #
100145915_2   203.73 AED TC-TT423228 1,196.62 AED The order is showing
canceled from Shipa, the customer wants a refund for the missing items
1233100
KSA-AHG-01776-023_2-4M GT-CH79467-31
GT-CH02525
100152219_4 - - KSA-LALS-3H551610_8  54.93 AED The customer received a
wrong product KSA-FAMC-10-1745117-Blue 1125544
100156825_2  KSA-AT-NC-SPPL8 590 AED KSA-LALS-126G776_9m 355.17 AED Please
create CRA for the Items needs a refund 1184778
TC-TT446502GreenBlueBoys KSA-AIP-219307
  KSA-IA-11507089
100148896_1 KSA-AHG-54262701-3-6M 522.01 AED TC-TT42257885 110.9 AED Please
create CRA for the Items needs a refund 1233118
KSA-AHG-54264201-0-3M BNDL-B-TT9
KSA-AHG-54750302-3-6M
KSA-AHG-55072200-3-6M
KSA-AHG-54263900-3-6M
KSA-AHG-53938105-6-7Y
KSA-AHG-53938105-8-9Y
100163244_1  -   TC-Y3173 59 AED Wrong color received 1233149
100152219_2 MD-AC3120 179 AED - - The customer received a wrong item
MD-AC3020, the customer wants to keep the wrong item but she wants the
price  difference (40 AED) to be refunded   1125544
100152219_2 ASTA-HG205 81.82AED - - The customer wants a refund for the
damaged items  1144845
ASK-8702480
HGT-700697251982

On Mon, 10 Aug 2020 at 16:16, Yaseen Shaqra <[email-masked]> wrote:

> Hi Vipul,
>
> Please find the details required below
>
> Order Number Items needs refund Items Value  Missing items Reordered  Items
> Value  Comment  Incident #
> 100145915_2
> KSA-AHG-01776-023_2-4M
> GT-CH02525 203.73 AED TC-TT423228
> GT-CH79467-31 1,196.62 AED The order is showing canceled from Shipa, the
> customer wants a refund for the missing items  1233100
> 100152219_4 - - KSA-LALS-3H551610_8  54.93 AED The customer received a
> wrong product KSA-FAMC-10-1745117-Blue 1125544
> 100156825_2  KSA-AT-NC-SPPL8
> TC-TT446502GreenBlueBoys 590 AED KSA-LALS-126G776_9m
> KSA-AIP-219307
> KSA-IA-11507089
> 355.17 AED Please create CRA for the Items needs a refund 1184778
> 100148896_1 KSA-AHG-54262701-3-6M
> KSA-AHG-54264201-0-3M
> KSA-AHG-54750302-3-6M
> KSA-AHG-55072200-3-6M
> KSA-AHG-54263900-3-6M
> KSA-AHG-53938105-6-7Y
> KSA-AHG-53938105-8-9Y  522.01 AED TC-TT42257885
> BNDL-B-TT9  110.9 AED Please create CRA for the Items needs a refund
> 1233118
> 100163244_1  -   TC-Y3173 59 AED Wrong color received 1233149
> 100152219_2 MD-AC3120 179 AED - - The customer received a wrong item
> MD-AC3020, the customer wants to keep the wrong item but she wants the
> price  difference (40 AED) to be refunded   1125544
> 100152219_2 ASTA-HG205
> ASK-8702480
> HGT-700697251982 81.82AED - - The customer wants a refund for the damaged
> items  1144845
>
> On Mon, Aug 10, 2020 at 3:50 PM Vipul Arora <[email-masked]> wrote:
>
>> Dear Yaseen,
>>
>> As discussed on call I see most of the tickets are closed, please share
>> open ticket as we need to create CRA on behalf of tickets.
>>
>> Thanks
>> Vipul
>>
>> On Sun, 9 Aug 2020 at 17:14, Shady Elgendy <[email-masked]> wrote:
>>
>>> +Vipul Arora <[email-masked]>
>>>
>>> Thanks
>>> ᐧ
>>>
>>> On Sun, Aug 9, 2020 at 5:13 PM Asad . <[email-masked]> wrote:
>>>
>>>> Hussain and team,  Its super urgent! Please create CRA’s and close
>>>> these cases today it self. Some of these are pending since April. I want
>>>> commitment from all of you to close these cases today.
>>>>
>>>>
>>>>
>>>> Any approval required from me?
>>>>
>>>>
>>>>
>>>> Kind Regards,
>>>>
>>>> *Asad Pirzada*
>>>> Chief Operations Officer
>>>>
>>>> *M * +971 504 09 5386
>>>> *E* [email-masked]
>>>>
>>>>
>>>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai,
>>>> UAE
>>>>
>>>>  <https://www.instagram.com/mumzworldcom/> [image:
>>>> facebook] <https://www.facebook.com/mumzworld> 
>>>> <https://www.youtube.com/user/MumZworld> 
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>>>> <https://twitter.com/mumzworld>
>>>>
>>>>  <https://www.mumzworld.com/en/>
>>>>
>>>> <https://www.mumzworld.com/en/media-and-press>
>>>>
>>>> Confidentiality Notice: This e-mail message, including any attachments,
>>>> is for the sole use of the intended recipient(s) and may contain
>>>> confidential and privileged information. Any unauthorized review, use,
>>>> disclosure or distribution of this information is prohibited, and may be
>>>> punishable by law. If this was sent to you in error, please notify the
>>>> sender by reply e-mail and destroy all copies of the original message.
>>>> Please consider the environment before printing this e-mail.
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> *From: *Yaseen Shaqra <[email-masked]>
>>>> *Date: *Sunday, 9 August 2020 at 4:26 PM
>>>> *To: *Zubair Wahid <[email-masked]>
>>>> *Cc: *Ahmed Irfan <[email-masked]>, customer care <
>>>> [email-masked]>, Asad <[email-masked]>, Hussain Firoz
>>>> Miyagamwala <[email-masked]>, Ekta Jesswani <[email-masked]>,
>>>> Amir Julkarnain <[email-masked]>, Sagar Khawani <
>>>> [email-masked]>, Alaa Musa <[email-masked]>
>>>> *Subject: *Re: Urgent Cases
>>>>
>>>>
>>>>
>>>> Hi Zubair,
>>>>
>>>>
>>>>
>>>> Please update us at the soonest, the customer is following up n the
>>>> refund
>>>>
>>>>
>>>>
>>>> Kindly check and confirm in order for us to create the CRA
>>>>
>>>>
>>>>
>>>> On Mon, Jul 20, 2020 at 7:00 PM Yaseen Shaqra <[email-masked]>
>>>> wrote:
>>>>
>>>> Hi Zubair,
>>>>
>>>>
>>>>
>>>> Please check the and confirm the items that needs a refund below, we
>>>> have placed a new order for the available items 600930357
>>>>
>>>>
>>>>
>>>> *Order Number*
>>>>
>>>> *Items needs refund*
>>>>
>>>> *Items Value *
>>>>
>>>> *Missing items Reordered *
>>>>
>>>> *Items Value *
>>>>
>>>> *Comment *
>>>>
>>>> 100145915_2
>>>>
>>>>
>>>> KSA-AHG-01776-023_2-4M
>>>> GT-CH02525
>>>>
>>>> 203.73 AED
>>>>
>>>> TC-TT423228
>>>> GT-CH79467-31
>>>>
>>>> 1,196.62 AED
>>>>
>>>> The order is showing cancelled from Shipa, the customer wants a refund
>>>> for the missing items
>>>>
>>>> 100152219_4
>>>>
>>>> -
>>>>
>>>> -
>>>>
>>>> KSA-LALS-3H551610_8
>>>>
>>>> 54.93 AED
>>>>
>>>> The customer recived a wrong product KSA-FAMC-10-1745117-Blue
>>>>
>>>> 100156825_2
>>>>
>>>> KSA-AT-NC-SPPL8
>>>> TC-TT446502GreenBlueBoys
>>>>
>>>> 590 AED
>>>>
>>>> KSA-LALS-126G776_9m
>>>> KSA-AIP-219307
>>>> KSA-IA-11507089
>>>>
>>>> 355.17 AED
>>>>
>>>> Please create CRA for the Items needs refund
>>>>
>>>> 100148896_1
>>>>
>>>> KSA-AHG-54262701-3-6M
>>>> KSA-AHG-54264201-0-3M
>>>> KSA-AHG-54750302-3-6M
>>>> KSA-AHG-55072200-3-6M
>>>> KSA-AHG-54263900-3-6M
>>>> KSA-AHG-53938105-6-7Y
>>>> KSA-AHG-53938105-8-9Y
>>>>
>>>> 522.01 AED
>>>>
>>>> TC-TT42257885
>>>> BNDL-B-TT9
>>>>
>>>> 110.9 AED
>>>>
>>>> Please create CRA for the Items needs refund
>>>>
>>>> 100163244_1
>>>>
>>>> -
>>>>
>>>> -
>>>>
>>>> TC-Y3173
>>>>
>>>> 59 AED
>>>>
>>>> Wrong color received
>>>>
>>>>
>>>>
>>>> On Thu, Jul 16, 2020 at 3:17 PM Zubair Wahid <[email-masked]>
>>>> wrote:
>>>>
>>>> Yaseen
>>>>
>>>> Please create a new order for mentioned items including the wrong color
>>>> item. We will dispatch them together.
>>>>
>>>> Hussain can you assist in creating the order again.
>>>>
>>>>
>>>>
>>>> On Thu, Jul 16, 2020, 2:05 PM Yaseen Shaqra <[email-masked]>
>>>> wrote:
>>>>
>>>> Hi Zubair,
>>>>
>>>>
>>>>
>>>> Please update us up on the cases
>>>>
>>>>
>>>>
>>>> On Tue, Jul 14, 2020 at 8:02 PM Yaseen Shaqra <[email-masked]>
>>>> wrote:
>>>>
>>>> Hi Team,
>>>>
>>>>
>>>>
>>>> Please find below the new issues that the customer is facing
>>>>
>>>>
>>>>
>>>> *100148896_1*, the customer did not receive the below items
>>>>
>>>>
>>>>
>>>> KSA-AHG-54262701-3-6M
>>>> KSA-AHG-54264201-0-3M
>>>> KSA-AHG-54750302-3-6M
>>>> KSA-AHG-55072200-3-6M
>>>> KSA-AHG-54263900-3-6M
>>>> KSA-AHG-53938105-6-7Y
>>>> KSA-AHG-53938105-8-9Y
>>>> TC-TT42257885
>>>> BNDL-B-TT9
>>>>
>>>>
>>>>
>>>> *100143650*, The customer received damaged car seat
>>>>
>>>>
>>>>
>>>> KSA-MD-BZ10504-01
>>>>
>>>>
>>>>
>>>> *100163244*, Wrong color received, the customer ordered blue and she
>>>> received pink
>>>>
>>>>
>>>>
>>>> TC-Y3173
>>>>
>>>>
>>>>
>>>> On Sun, Jul 12, 2020 at 12:47 PM Alaa Musa <[email-masked]>
>>>> wrote:
>>>>
>>>> Hi Zubair and Ahmed,
>>>>
>>>>
>>>>
>>>> The customer has another issue now. For order # 100156825_2 . She
>>>> received part of the items, below items are missing:
>>>>
>>>> KSA-AT-NC-SPPL8
>>>> TC-TT446502GreenBlueBoys
>>>> KSA-LALS-126G776_9m
>>>> KSA-AIP-219307
>>>> KSA-IA-11507089 ( received part of the bundle (84 picec rather than 168)
>>>>
>>>> Please dispatch asap customer is due on Tuesday
>>>>
>>>>
>>>>
>>>> Regards,
>>>>
>>>> Alaa
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> On Thu, 9 Jul 2020 at 10:42, Yaseen Shaqra <[email-masked]>
>>>> wrote:
>>>>
>>>> Hi Zubair,
>>>>
>>>>
>>>>
>>>> as discussed yesterday about dispatching the shipments, until not there
>>>> are no records on the shipments
>>>>
>>>>
>>>>
>>>> The customer needs an answer today
>>>>
>>>>
>>>>
>>>> Kindly check and advise
>>>>
>>>>
>>>>
>>>> On Sun, Jul 5, 2020 at 11:49 AM Zubair Wahid <[email-masked]>
>>>> wrote:
>>>>
>>>> Yes Asad
>>>>
>>>> I had spoken to Yaseen and sorted the issue
>>>>
>>>>
>>>>
>>>> On Sun, Jul 5, 2020 at 10:44 AM Asad . <[email-masked]> wrote:
>>>>
>>>> Has this case been addressed?
>>>>
>>>>
>>>>
>>>> Kind Regards,
>>>>
>>>> *Asad Pirzada*
>>>> Chief Operations Officer
>>>>
>>>> *M * +971 504 09 5386
>>>> *E* [email-masked]
>>>>
>>>>
>>>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai,
>>>> UAE
>>>>
>>>>  <https://www.instagram.com/mumzworldcom/> [image:
>>>> facebook] <https://www.facebook.com/mumzworld> 
>>>> <https://www.youtube.com/user/MumZworld> 
>>>> <https://www.snapchat.com/add/mumzworld.com> 
>>>> <https://twitter.com/mumzworld>
>>>>
>>>>  <https://www.mumzworld.com/en/>
>>>>
>>>> <https://www.mumzworld.com/en/media-and-press>
>>>>
>>>> Confidentiality Notice: This e-mail message, including any attachments,
>>>> is for the sole use of the intended recipient(s) and may contain
>>>> confidential and privileged information. Any unauthorized review, use,
>>>> disclosure or distribution of this information is prohibited, and may be
>>>> punishable by law. If this was sent to you in error, please notify the
>>>> sender by reply e-mail and destroy all copies of the original message.
>>>> Please consider the environment before printing this e-mail.
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> *From: *"Asad ." <[email-masked]>
>>>> *Date: *Thursday, 2 July 2020 at 5:19 PM
>>>> *To: *Yaseen Shaqra <[email-masked]>, Zubair Wahid <
>>>> [email-masked]>
>>>> *Cc: *Ahmed Irfan <[email-masked]>, customer care <
>>>> [email-masked]>, Hussain Firoz Miyagamwala <[email-masked]>,
>>>> Alaa Musa <[email-masked]>, Ekta Jesswani <[email-masked]>,
>>>> Amir Julkarnain <[email-masked]>, Sagar Khawani <
>>>> [email-masked]>
>>>> *Subject: *Re: Urgent Cases
>>>>
>>>>
>>>>
>>>> Zubair, can you please address this immediately.
>>>>
>>>>
>>>>
>>>> Kind Regards,
>>>>
>>>> *Asad Pirzada*
>>>> Chief Operations Officer
>>>>
>>>> *M * +971 504 09 5386
>>>> *E* [email-masked]
>>>>
>>>>
>>>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai,
>>>> UAE
>>>>
>>>>  <https://www.instagram.com/mumzworldcom/> [image:
>>>> facebook] <https://www.facebook.com/mumzworld> 
>>>> <https://www.youtube.com/user/MumZworld> 
>>>> <https://www.snapchat.com/add/mumzworld.com> 
>>>> <https://twitter.com/mumzworld>
>>>>
>>>>  <https://www.mumzworld.com/en/>
>>>>
>>>> <https://www.mumzworld.com/en/media-and-press>
>>>>
>>>> Confidentiality Notice: This e-mail message, including any attachments,
>>>> is for the sole use of the intended recipient(s) and may contain
>>>> confidential and privileged information. Any unauthorized review, use,
>>>> disclosure or distribution of this information is prohibited, and may be
>>>> punishable by law. If this was sent to you in error, please notify the
>>>> sender by reply e-mail and destroy all copies of the original message.
>>>> Please consider the environment before printing this e-mail.
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> *From: *Yaseen Shaqra <[email-masked]>
>>>> *Date: *Thursday, 2 July 2020 at 2:53 PM
>>>> *To: *Asad <[email-masked]>
>>>> *Cc: *Zubair Wahid <[email-masked]>, Ahmed Irfan <
>>>> [email-masked]>, customer care <[email-masked]>, Hussain
>>>> Firoz Miyagamwala <[email-masked]>, Alaa Musa <
>>>> [email-masked]>, Ekta Jesswani <[email-masked]>, Amir
>>>> Julkarnain <[email-masked]>, Sagar Khawani <[email-masked]>
>>>> *Subject: *Urgent Cases
>>>>
>>>>
>>>>
>>>> Dear Asad
>>>>
>>>> We need your support here
>>>>
>>>> The customer is ordering frequently from us and her lifetime sales
>>>> since April until today is 17,841.59 AED
>>>>
>>>> She is facing several issues with all the orders that she placed, and
>>>> her due date is next week
>>>>
>>>> We need to solve all the issues below at the soonest:
>>>>
>>>>
>>>>
>>>> ·         23-Apr-2020 // 100142271_2: she received the below products
>>>> damaged by the heat; we need your approval to refund the customer without
>>>> collecting the             items as its damaged and there is no use to
>>>> collect them (81.82AED)
>>>>
>>>>         Haribo Happy Cola 175g Cup ASTA-HG205 – (18.82AED)
>>>>
>>>>         Mustela - Vitamin Barrier Cream 123 (50ml) ASK-8702480 –
>>>> (31.50AED)
>>>>
>>>>         Charmm Baby Bottle, Toy Cleanser 650ml HGT-700697251982 –
>>>> (31.50AED)
>>>>
>>>>
>>>>
>>>> ·         1-May-2020 // 100145915_2:  is was assigned to Shipa but
>>>> until today it is not shipped
>>>>
>>>>  we placed a new order for the customer *100167000*, without
>>>> GT-CH02525 because it is OOS
>>>>
>>>> The customer wants a refund for the OOS product.
>>>>
>>>>
>>>>
>>>> ·        27-May-2020 // 100152219_2: The customer received a wrong
>>>> product different than she ordered, she ordered MD-AC3120 (179 AED)
>>>>
>>>> but she received MD-AC3020 (139 AED), the customer is okay to refund
>>>> the price different (40 AED) back to the same card that she used.
>>>>
>>>>
>>>>
>>>> ·         27-May-2020 // 100152219_4: The customer ordered
>>>> KSA-LALS-3H551610_8 (94.76AED) but she received KSA-FAMC-10-1745117-Blue
>>>> (23AED)
>>>>
>>>> Please advise if we should place a new order for the customer
>>>>
>>>>
>>>>
>>>> ·         8-Jun-2020 // 100156825_2: The shipment is not dispatched
>>>> yet with Barq
>>>>
>>>> ·         25-Jun-2020 // 100163244_1: The shipment is not dispatched
>>>> yet with Barq
>>>>
>>>> --
>>>>
>>>> Best Regards,
>>>>
>>>> *Yaseen Shaqra*
>>>>
>>>> Customer Care Representative
>>>> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │
>>>>  w: www.mumzworld.com
>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>>>> 500245, Dubai, UAE
>>>>
>>>> *Error! Filename not specified.*
>>>>
>>>>
>>>>
>>>>
>>>> --
>>>>
>>>> Best Regards,
>>>>
>>>> *Yaseen Shaqra*
>>>>
>>>> Customer Care Representative
>>>> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │
>>>>  w: www.mumzworld.com
>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>>>> 500245, Dubai, UAE
>>>>
>>>> *Error! Filename not specified.*
>>>>
>>>>
>>>>
>>>>
>>>> --
>>>>
>>>> Best Regards,
>>>>
>>>> *Yaseen Shaqra*
>>>>
>>>> Customer Care Representative
>>>> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │
>>>>  w: www.mumzworld.com
>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>>>> 500245, Dubai, UAE
>>>>
>>>> *Error! Filename not specified.*
>>>>
>>>>
>>>>
>>>>
>>>> --
>>>>
>>>> Best Regards,
>>>>
>>>> *Yaseen Shaqra*
>>>>
>>>> Customer Care Representative
>>>> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │
>>>>  w: www.mumzworld.com
>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>>>> 500245, Dubai, UAE
>>>>
>>>> *Error! Filename not specified.*
>>>>
>>>>
>>>>
>>>>
>>>> --
>>>>
>>>> Best Regards,
>>>>
>>>> *Yaseen Shaqra*
>>>>
>>>> Customer Care Representative
>>>> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │
>>>>  w: www.mumzworld.com
>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>>>> 500245, Dubai, UAE
>>>>
>>>> *Error! Filename not specified.*
>>>>
>>>>
>>>>
>>>>
>>>> --
>>>>
>>>> Best Regards,
>>>>
>>>> *Yaseen Mohammed*
>>>>
>>>> Customer Care Representative
>>>> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │
>>>>  w: www.mumzworld.com
>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>>>> 500245, Dubai, UAE
>>>>
>>>>
>>>
>>>
>>> --
>>>
>>>
>
> --
>
> Best Regards,
>
> *Yaseen Mohammed*
>
> Customer Care Representative
> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │ w:
>  www.mumzworld.com
> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
> 500245, Dubai, UAE
>
>