Subject: Re: Missing Item - 100139066/'/ awb: 70805046
From: Angeli Fontillas <[email-masked]>
To: Asim <[email-masked]>, Zubair Wahid <[email-masked]>
Cc: DXB CS <[email-masked]>, premiumaccount <[email-masked]>, [email-masked], Samiya Sheikh <[email-masked]>, customer care <[email-masked]>, Hussain Firoz Miyagamwala <[email-masked]>, Ronald Gaviola <[email-masked]>, Eugene Mugisa <[email-masked]>, Alaa Musa <[email-masked]>, Asad <[email-masked]>, Ekta Jesswani <[email-masked]>, Amir Julkarnain <[email-masked]>, Mary Anne Agapito <[email-masked]>
Date: Mon, 10 Aug 2020 19:09:15 +0400
List-Id: <ccteam.mumzworld.com>

Hello Zubair,

Kindly help us to check on this please, this is a case since April, ticket
no. 1169402

Customer received two boxes , one of the items was a travel system and the
car seat was missing.

*Jikel - Cruise Travel System - GreySKU-JRT-JK901115-90*

Please advise as the customer is waiting for an update asap.

Thank you.

On Mon, 10 Aug 2020 at 19:00, Angeli Fontillas <[email-masked]> wrote:

> Hello,
>
> Customer called in to follow up again, insisting that they only received 1
> box and the car seat was missing.
>
> Can we have a proof of delivery on this please.
>
>
>
> On Sat, 8 Aug 2020 at 19:22, Asim <[email-masked]> wrote:
>
>> *Dear Anita,*
>>
>>    As per system both pieces DLVD and scanned on same day.
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> Kind Regards
>>
>>
>>
>> *Asim Atif*
>>
>> NAQEL Express
>>
>> Courier Business unit – Western
>>
>> Mobile : +966594936341
>>
>> Email :[email-masked]
>>
>>
>>
>>
>>
>>
>> *From:* DXB CS [mailto:[email-masked]]
>> *Sent:* Saturday, August 08, 2020 5:13 PM
>> *To:* 'Asim'
>> *Cc:* 'premiumaccount'; [email-masked]; 'Samiya Sheikh';
>> 'customer care'; 'Hussain Firoz Miyagamwala'; 'Ronald Gaviola'; 'Eugene
>> Mugisa'; 'Alaa Musa'; 'Asad'; 'Ekta Jesswani'; 'Amir Julkarnain'; 'Mary
>> Anne Agapito'
>> *Subject:* RE: Missing Item - 100139066/'/ awb: 70805046
>>
>>
>>
>> Dear Team,
>>
>>
>>
>> Please assist here.
>>
>>
>>
>> Regards,
>>
>> Anita D’souza
>>
>> Customer Service Team
>>
>> Mobile No: +971-504248925
>>
>>
>>
>>
>> .
>>
>> *DISCLAIMER: The content of this email is confidential and intended for
>> the recipient(s) specified in the message only. It is strictly forbidden to
>> share any part of this message with any third party, without a written
>> consent of the sender. If you received this message by mistake, please
>> reply to this message and follow with its deletion.*
>>
>>
>>
>>
>>
>> *From:* Mary Anne Agapito [mailto:[email-masked]]
>> *Sent:* Saturday, August 8, 2020 6:06 PM
>> *To:* DXB CS <[email-masked]>
>> *Cc:* premiumaccount <[email-masked]>;
>> [email-masked]; Samiya Sheikh <[email-masked]>;
>> customer care <[email-masked]>; Hussain Firoz Miyagamwala <
>> [email-masked]>; Ronald Gaviola <[email-masked]>; Eugene
>> Mugisa <[email-masked]>; Alaa Musa <[email-masked]>; Asad <
>> [email-masked]>; Ekta Jesswani <[email-masked]>; Amir Julkarnain
>> <[email-masked]>
>> *Subject:* Re: Missing Item - 100139066/'/ awb: 70805046
>>
>>
>>
>> Hi Anita,
>>
>>
>>
>> What had happened to this case?
>>
>>
>>
>> We didn't hear from you since then.
>>
>>
>>
>> The customer called today and asking for the missing car seat. She is
>> extremely upset about this issue.
>>
>>
>>
>> @Eugene Mugisa <[email-masked]> @Asad <[email-masked]> @Ekta
>> Jesswani <[email-masked]> @Amir Julkarnain <[email-masked]> -
>> the order was placed on 19 April, the order was delivered on 11 May up
>> until now the car seat hasn't been delivered yet.
>>
>>
>>
>> Please assist us in resolving this issue once and for all.
>>
>>
>>
>> Thank you
>>
>> Warm Regards,
>>
>>
>>
>> *Mary Anne Agapito*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>  w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>>
>>
>>
>>
>> On Mon, Jul 6, 2020 at 8:36 AM DXB CS <[email-masked]> wrote:
>>
>> Dear Team ,
>>
>>
>>
>> Please check and update here .
>>
>>
>>
>> Regards,
>>
>> Anita D’souza
>>
>> Customer Service Team
>>
>> Mobile No: +971-504248925
>>
>>
>>
>>
>> .
>>
>> *DISCLAIMER: The content of this email is confidential and intended for
>> the recipient(s) specified in the message only. It is strictly forbidden to
>> share any part of this message with any third party, without a written
>> consent of the sender. If you received this message by mistake, please
>> reply to this message and follow with its deletion.*
>>
>>
>>
>>
>>
>> *From:* Alaa Musa [mailto:[email-masked]]
>> *Sent:* Sunday, July 5, 2020 9:55 AM
>> *To:* DXB CS <[email-masked]>; Ronald Gaviola <[email-masked]>;
>> premiumaccount <[email-masked]>
>> *Cc:* Samiya Sheikh <[email-masked]>; Mary Anne Agapito <
>> [email-masked]>; customer care <[email-masked]>; Hussain
>> Firoz Miyagamwala <[email-masked]>; Eugene Mugisa <
>> [email-masked]>
>> *Subject:* Re: Missing Item - 100139066/'/ awb: 70805046
>>
>>
>>
>> Hi team,
>>
>>
>>
>> Please update me with regards to this! where is the second package ?
>>
>>
>>
>> Regards,
>>
>> Alaa
>>
>>
>>
>>
>>
>> On Wed, 17 Jun 2020 at 12:45, Samiya Sheikh <[email-masked]> wrote:
>>
>> Hi Team,
>>
>>
>>
>> Kindly update urgently, @Ronald Gaviola <[email-masked]> please
>> assist urgently.
>>
>>
>>
>> Regards
>>
>>
>>
>> On Thu, May 28, 2020 at 12:53 PM DXB CS <[email-masked]> wrote:
>>
>> Dear Mary ,
>>
>>
>>
>> Please allow us to check with concern team .
>>
>> Will revert you back soon.
>>
>>
>>
>> Regards,
>>
>> Anita D’souza
>>
>> Customer Service Team
>>
>> Mobile No: +971-504248925
>>
>>
>>
>>
>> .
>>
>> *DISCLAIMER: The content of this email is confidential and intended for
>> the recipient(s) specified in the message only. It is strictly forbidden to
>> share any part of this message with any third party, without a written
>> consent of the sender. If you received this message by mistake, please
>> reply to this message and follow with its deletion.*
>>
>>
>>
>>
>>
>> *From:* Mary Anne Agapito [mailto:[email-masked]]
>> *Sent:* Thursday, May 28, 2020 12:41 PM
>> *To:* DXB CS <[email-masked]>
>> *Cc:* customer care <[email-masked]>; Hussain Firoz Miyagamwala <
>> [email-masked]>; Eugene Mugisa <[email-masked]>; Samiya
>> Sheikh <[email-masked]>
>> *Subject:* Missing Item - 100139066/'/ awb: 70805046
>>
>>
>>
>> Hi Anita,
>>
>>
>>
>> As per the customer, only 1 box was delivered by your courier.
>>
>>
>>
>> The other box where it has this item is missing
>>
>>
>>
>>
>> JRT-JK901115-90
>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=899456>
>>
>> Jikel - Cruise Travel System - Grey
>>
>>
>>
>> Our record shows, 2 boxes have been given
>>
>>
>>
>> Kindly check and do the needful
>>
>> Warm Regards,
>>
>>
>>
>> *Mary Anne Agapito*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>  w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>>
>
> --
> *Regards,*
>
> *Angeli Fontillas*
> Customer Care Representative
> p:  +971 (0)4 4339455   Ext 1324 │ e: [email-masked]
> <[email-masked]> │ w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>

-- 
*Regards,*

*Angeli Fontillas*
Customer Care Representative
p:  +971 (0)4 4339455   Ext 1324 │ e: [email-masked]
<[email-masked]> │ w: www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE