Subject: Re: Missing Part ll Order 600848991 ll Tommee Tippee Quick Cook Baby Food Steamer Blender-White - TC-TT423225
From: Denmark A <[email-masked]>
To: Christian Mendoza <[email-masked]>, Pavankumar A <[email-masked]>, Ronald Gaviola <[email-masked]>
Cc: Ashley Fernandes <[email-masked]>, Abigail Nicole Capinpin <[email-masked]>, RP Singh TrucareFzc <[email-masked]>, Vipul Arora <[email-masked]>, Benoy TrucareFzc <[email-masked]>, Maria Katrina Bautista <[email-masked]>, "Returns.fc" <[email-masked]>, customer care <[email-masked]>, Avinash TrucareFzc <[email-masked]>
Date: Mon, 10 Aug 2020 17:43:30 +0400
List-Id: <ccteam.mumzworld.com>

Dear Christian,

Missing part received.

@Pavankumar A <[email-masked]> @Ronald Gaviola
<[email-masked]> Please assist us to reship a package to the below
address.

Regards,
Den mark

On Mon, Aug 10, 2020 at 11:26 AM Christian Mendoza <[email-masked]>
wrote:

> Hi Team,
>
> May we have an update here? @Ashley Fernandes <[email-masked]> @Abigail
> Nicole Capinpin <[email-masked]>
>
> Thank you and Best Regards,
>
>
>
> On Fri, Aug 7, 2020 at 1:19 PM Christian Mendoza <[email-masked]>
> wrote:
>
>> Hi Ashley,
>>
>> Please confirm if we already receive the part for  600848991
>>
>> Thank you and Best Regards,
>>
>>
>>
>> On Thu, Aug 6, 2020 at 10:08 PM Avinash TrucareFzc <
>> [email-masked]> wrote:
>>
>>> Hi Abby
>>>
>>>
>>>
>>> I have send the Lock ring
>>>
>>> our driver will hand over to Vipul on Saturday
>>>
>>>
>>>
>>> see attached image of the package for your reference.
>>>
>>>
>>>
>>>
>>>
>>> thanks
>>>
>>> kind regards
>>>
>>> Avi.
>>>
>>>
>>>
>>> *From:* Abigail Nicole Capinpin [mailto:[email-masked]]
>>> *Sent:* Wednesday, August 05, 2020 6:00 PM
>>> *To:* Avinash TrucareFzc <[email-masked]>; Christian Mendoza <
>>> [email-masked]>; RP Singh TrucareFzc <[email-masked]>
>>> *Cc:* Ashley Fernandes <[email-masked]>; Benoy TrucareFzc <
>>> [email-masked]>; Maria Katrina Bautista <[email-masked]>;
>>> Returns.fc <[email-masked]>; customer care <
>>> [email-masked]>
>>> *Subject:* RE: Missing Part ll Order 600848991 ll Tommee Tippee Quick
>>> Cook Baby Food Steamer Blender-White - TC-TT423225
>>>
>>>
>>>
>>> Thanks Avi!
>>>
>>>
>>>
>>> Regards,
>>>
>>> *Abigail Capinpin*
>>> Buyer
>>>
>>> *P* +971 4 433 9455
>>> *E* [email-masked]
>>>
>>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai,
>>> UAE
>>>
>>>  <https://www.instagram.com/mumzworldcom/> [image:
>>> facebook] <https://www.facebook.com/mumzworld> 
>>> <https://www.youtube.com/user/MumZworld> 
>>> <https://www.snapchat.com/add/mumzworld.com> 
>>> <https://twitter.com/mumzworld>
>>>
>>>  <https://www.mumzworld.com/en/>
>>>
>>>  <https://www.mumzworld.com/en/media-and-press>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> *From:* Avinash TrucareFzc <[email-masked]>
>>> *Sent:* Wednesday, August 5, 2020 12:45 PM
>>> *To:* Abigail Nicole Capinpin <[email-masked]>; Christian
>>> Mendoza <[email-masked]>; RP Singh TrucareFzc <
>>> [email-masked]>
>>> *Cc:* Ashley Fernandes <[email-masked]>; Benoy TrucareFzc <
>>> [email-masked]>; Maria Katrina Bautista <[email-masked]>;
>>> Returns.fc <[email-masked]>; customer care <
>>> [email-masked]>
>>> *Subject:* RE: Missing Part ll Order 600848991 ll Tommee Tippee Quick
>>> Cook Baby Food Steamer Blender-White - TC-TT423225
>>>
>>>
>>>
>>> Hi Abby
>>>
>>>
>>>
>>>
>>>
>>>    1. Order #600781042 - C - lock ring. was sent on 30th July 2020 last
>>>    Thursday.
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>    1. Order 600848991  find attached image
>>>
>>> I will send the C - lock ring. by our driver tomorrow
>>>
>>>
>>>
>>> let me know who should my driver hand over to.
>>>
>>>
>>>
>>>
>>>
>>> thanks
>>>
>>> kind regards
>>>
>>> Avi.
>>>
>>>
>>>
>>> *From:* Abigail Nicole Capinpin [mailto:[email-masked]
>>> <[email-masked]>]
>>> *Sent:* Wednesday, August 05, 2020 12:09 PM
>>> *To:* Christian Mendoza <[email-masked]>; RP Singh TrucareFzc <
>>> [email-masked]>
>>> *Cc:* Avinash TrucareFzc <[email-masked]>; Ashley Fernandes <
>>> [email-masked]>; Benoy TrucareFzc <[email-masked]>; Maria
>>> Katrina Bautista <[email-masked]>; Returns.fc <
>>> [email-masked]>; customer care <[email-masked]>
>>> *Subject:* RE: Missing Part ll Order 600848991 ll Tommee Tippee Quick
>>> Cook Baby Food Steamer Blender-White - TC-TT423225
>>>
>>>
>>>
>>> Hi Christian,
>>>
>>>
>>>
>>> Could you please send me a consolidated list of SO#s with issues? RP
>>> sent couple of items already last week and it would be great if you can
>>> check with the WH team if they’ve received any.
>>>
>>>
>>>
>>> @RP Singh <[email-masked]> – Please confirm that this issue has
>>> been addressed from your deliveries last week too.
>>>
>>>
>>>
>>> Regards,
>>>
>>> *Abigail Capinpin*
>>> Buyer
>>>
>>> *P* +971 4 433 9455
>>> *E* [email-masked]
>>>
>>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai,
>>> UAE
>>>
>>>  <https://www.instagram.com/mumzworldcom/> [image:
>>> facebook] <https://www.facebook.com/mumzworld> 
>>> <https://www.youtube.com/user/MumZworld> 
>>> <https://www.snapchat.com/add/mumzworld.com> 
>>> <https://twitter.com/mumzworld>
>>>
>>>  <https://www.mumzworld.com/en/>
>>>
>>>  <https://www.mumzworld.com/en/media-and-press>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> *From:* Christian Mendoza <[email-masked]>
>>> *Sent:* Wednesday, August 5, 2020 11:54 AM
>>> *To:* Abigail Nicole Capinpin <[email-masked]>
>>> *Cc:* RP Singh | TrucareFzc <[email-masked]>; Avinash Trucare <
>>> [email-masked]>; Ashley Fernandes <[email-masked]>; Benoy
>>> TrucareFzc <[email-masked]>; Maria Katrina Bautista <
>>> [email-masked]>; Returns.fc <[email-masked]>; customer
>>> care <[email-masked]>
>>> *Subject:* Re: Missing Part ll Order 600848991 ll Tommee Tippee Quick
>>> Cook Baby Food Steamer Blender-White - TC-TT423225
>>>
>>>
>>>
>>> Reminder.
>>>
>>>
>>>
>>> Thank you and Best Regards,
>>>
>>>
>>>
>>>
>>>
>>> On Mon, Aug 3, 2020 at 1:12 PM Christian Mendoza <
>>> [email-masked]> wrote:
>>>
>>> Any update on this?
>>>
>>>
>>>
>>> Thank you and Best Regards,
>>>
>>>
>>>
>>>
>>>
>>> On Tue, Jul 28, 2020 at 6:00 PM Abigail Nicole Capinpin <
>>> [email-masked]> wrote:
>>>
>>> Hi Avinash,
>>>
>>>
>>>
>>> As discussed, you will revert to us regarding this concern today.
>>>
>>>
>>>
>>> @RP Singh <[email-masked]> – Please assist to close this issue.
>>>
>>>
>>>
>>> Regards,
>>>
>>> *Abigail Capinpin*
>>> Buyer
>>>
>>> *P* +971 4 433 9455
>>> *E* [email-masked]
>>>
>>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai,
>>> UAE
>>>
>>>  <https://www.instagram.com/mumzworldcom/> [image:
>>> facebook] <https://www.facebook.com/mumzworld> 
>>> <https://www.youtube.com/user/MumZworld> 
>>> <https://www.snapchat.com/add/mumzworld.com> 
>>> <https://twitter.com/mumzworld>
>>>
>>>  <https://www.mumzworld.com/en/>
>>>
>>>  <https://www.mumzworld.com/en/media-and-press>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> *From:* Christian Mendoza <[email-masked]>
>>> *Sent:* Tuesday, July 28, 2020 1:59 PM
>>> *To:* Abigail Nicole Capinpin <[email-masked]>
>>> *Cc:* Avinash Trucare <[email-masked]>; Ashley Fernandes <
>>> [email-masked]>; Benoy TrucareFzc <[email-masked]>; RP
>>> Singh | TrucareFzc <[email-masked]>; Maria Katrina Bautista <
>>> [email-masked]>; Returns.fc <[email-masked]>; customer
>>> care <[email-masked]>
>>> *Subject:* Re: Missing Part ll Order 600848991 ll Tommee Tippee Quick
>>> Cook Baby Food Steamer Blender-White - TC-TT423225
>>>
>>>
>>>
>>> Hi,
>>>
>>>
>>>
>>> Customer just confirmed last Sunday that the item is still undelivered.
>>>
>>>
>>>
>>> Thank you and Best Regards,
>>>
>>>
>>>
>>>
>>>
>>> On Tue, Jul 28, 2020 at 12:55 PM Abigail Nicole Capinpin <
>>> [email-masked]> wrote:
>>>
>>> Hi Christian,
>>>
>>>
>>>
>>> As per Avinash, all our requests were resolved already and items were
>>> sent 3 weeks ago.
>>>
>>>
>>>
>>> @Avinash <[email-masked]> – Please share the order numbers on
>>> which you’ve sent the replacements/missing parts.
>>>
>>>
>>>
>>> Regards,
>>>
>>> *Abigail Capinpin*
>>> Buyer
>>>
>>> *P* +971 4 433 9455
>>> *E* [email-masked]
>>>
>>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai,
>>> UAE
>>>
>>>  <https://www.instagram.com/mumzworldcom/> [image:
>>> facebook] <https://www.facebook.com/mumzworld> 
>>> <https://www.youtube.com/user/MumZworld> 
>>> <https://www.snapchat.com/add/mumzworld.com> 
>>> <https://twitter.com/mumzworld>
>>>
>>>  <https://www.mumzworld.com/en/>
>>>
>>>  <https://www.mumzworld.com/en/media-and-press>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> *From:* Christian Mendoza <[email-masked]>
>>> *Sent:* Monday, July 27, 2020 4:43 AM
>>> *To:* Abigail Nicole Capinpin <[email-masked]>
>>> *Cc:* Ashley Fernandes <[email-masked]>; Avinash Trucare <
>>> [email-masked]>; Benoy TrucareFzc <[email-masked]>; RP
>>> Singh | TrucareFzc <[email-masked]>; Maria Katrina Bautista <
>>> [email-masked]>; Returns.fc <[email-masked]>; customer
>>> care <[email-masked]>
>>> *Subject:* Re: Missing Part ll Order 600848991 ll Tommee Tippee Quick
>>> Cook Baby Food Steamer Blender-White - TC-TT423225
>>>
>>>
>>>
>>> Hi Team,
>>>
>>>
>>>
>>> May we have an update here? Customer is very furious and still waiting
>>> for the part.
>>>
>>>
>>>
>>> Thank you and Best Regards,
>>>
>>>
>>>
>>>
>>>
>>> On Thu, Jul 23, 2020 at 8:34 PM Abigail Nicole Capinpin <
>>> [email-masked]> wrote:
>>>
>>> Hi Christian,
>>>
>>>
>>>
>>> Could you please check in the warehouse if it was delivered already? I
>>> believe the vendor confirmed to send it few weeks ago.
>>>
>>>
>>>
>>> Regards,
>>>
>>> *Abigail Capinpin*
>>> Buyer
>>>
>>> *P* +971 4 433 9455
>>> *E* [email-masked]
>>>
>>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai,
>>> UAE
>>>
>>>  <https://www.instagram.com/mumzworldcom/> [image:
>>> facebook] <https://www.facebook.com/mumzworld> 
>>> <https://www.youtube.com/user/MumZworld> 
>>> <https://www.snapchat.com/add/mumzworld.com> 
>>> <https://twitter.com/mumzworld>
>>>
>>>  <https://www.mumzworld.com/en/>
>>>
>>>  <https://www.mumzworld.com/en/media-and-press>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> *From:* Christian Mendoza <[email-masked]>
>>> *Sent:* Thursday, July 23, 2020 10:25 AM
>>> *To:* Abigail Nicole Capinpin <[email-masked]>
>>> *Cc:* Ashley Fernandes <[email-masked]>; Avinash Trucare <
>>> [email-masked]>; Benoy TrucareFzc <[email-masked]>; RP
>>> Singh | TrucareFzc <[email-masked]>; Maria Katrina Bautista <
>>> [email-masked]>; Returns.fc <[email-masked]>; customer
>>> care <[email-masked]>
>>> *Subject:* Re: Missing Part ll Order 600848991 ll Tommee Tippee Quick
>>> Cook Baby Food Steamer Blender-White - TC-TT423225
>>>
>>>
>>>
>>> Any update on this?
>>>
>>>
>>>
>>> Thank you and Best Regards,
>>>
>>>
>>>
>>>
>>>
>>> On Tue, Jul 7, 2020 at 10:14 AM Abigail Nicole Capinpin <
>>> [email-masked]> wrote:
>>>
>>> Hi Ashley,
>>>
>>>
>>>
>>> I’ve spoken with the vendor. They will revert to you today and replace
>>> the damaged item. Indeed, after sales complaints should be taken seriously
>>> and resolve asap.
>>>
>>>
>>>
>>> Moving forward, appreciate if you can loop me in the moment we receive
>>> the complaint so I can also assist at the same moment.
>>>
>>>
>>>
>>> Let me know should you have any other concern.
>>>
>>>
>>>
>>> Regards,
>>>
>>> *Abigail Capinpin*
>>> Buyer
>>>
>>> *P* +971 4 433 9455
>>> *E* [email-masked]
>>>
>>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai,
>>> UAE
>>>
>>>  <https://www.instagram.com/mumzworldcom/> [image:
>>> facebook] <https://www.facebook.com/mumzworld> 
>>> <https://www.youtube.com/user/MumZworld> 
>>> <https://www.snapchat.com/add/mumzworld.com> 
>>> <https://twitter.com/mumzworld>
>>>
>>>  <https://www.mumzworld.com/en/>
>>>
>>>  <https://www.mumzworld.com/en/media-and-press>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> *From:* Ashley Fernandes <[email-masked]>
>>> *Sent:* Tuesday, July 7, 2020 10:01 AM
>>> *To:* Avinash Trucare <[email-masked]>; Benoy TrucareFzc <
>>> [email-masked]>; RP Singh | TrucareFzc <[email-masked]>;
>>> Abigail Nicole Capinpin <[email-masked]>
>>> *Cc:* Christian Mendoza <[email-masked]>; Maria Katrina
>>> Bautista <[email-masked]>; Returns.fc <[email-masked]>;
>>> customer care <[email-masked]>
>>> *Subject:* Re: Missing Part ll Order 600848991 ll Tommee Tippee Quick
>>> Cook Baby Food Steamer Blender-White - TC-TT423225
>>>
>>>
>>>
>>> Dear Avinash,
>>>
>>>
>>>
>>> We need your urgency in resolving the below customer's complaint. After
>>> sales complaints need to be treated with utmost urgency, if we are not able
>>> to get a resolution from your end, we'll have to return the item back to
>>> you.
>>>
>>>
>>>
>>> ++ @Abigail Nicole Capinpin <[email-masked]>
>>>
>>>
>>>
>>> Thanks and Regards,
>>>
>>> *Ashley Fernandes*
>>>
>>> Logistics Executive
>>>
>>>
>>>
>>> *P* +971 4 245 1358      *M* +971 56 948 3116       *E* ashley@
>>> mumzworld.com
>>>
>>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai,
>>> UAE
>>>
>>>  <https://www.instagram.com/mumzworldcom/> [image:
>>> facebook] <https://www.facebook.com/mumzworld> 
>>> <https://www.youtube.com/user/MumZworld> 
>>> <https://www.snapchat.com/add/mumzworld.com> 
>>> <https://twitter.com/mumzworld>
>>>
>>>  <https://www.mumzworld.com/en/>
>>>
>>>  <https://www.mumzworld.com/en/media-and-press>
>>>
>>>
>>>
>>>
>>>
>>> On Mon, Jul 6, 2020 at 2:02 PM Christian Mendoza <
>>> [email-masked]> wrote:
>>>
>>> Hi Team,
>>>
>>>
>>>
>>> Please update @Ashley Fernandes <[email-masked]> kindly assist
>>>
>>>
>>>
>>> Thank you and Best Regards,
>>>
>>>
>>>
>>>
>>>
>>> On Mon, Jul 6, 2020 at 9:46 AM Maria Katrina Bautista <
>>> [email-masked]> wrote:
>>>
>>> Hello team,
>>>
>>>
>>>
>>> Any update on this?
>>>
>>>
>>>
>>> The customer is following up.
>>>
>>>
>>>
>>> Thank you
>>>
>>>
>>>
>>> On Sat, 20 Jun 2020 at 14:51, Maria Katrina Bautista <
>>> [email-masked]> wrote:
>>>
>>> Hello team,
>>>
>>>
>>>
>>> As per customer, after receiving the item they realized the blender was
>>> not working because the locking ring is missing.
>>>
>>>
>>>
>>> It’s C - lock ring.
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> Please send the missing part so we can deliver it to the customer.
>>>
>>>
>>>
>>> Thank you
>>>
>>> --
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