Subject: Re: 600822101 AWB: 4218727516 Partial Delivery << Reference ID: 60718449 >>
From: Ronald Gaviola <[email-masked]>
To: Radwa Ali <[email-masked]>, "Hesham Hatem (DHL AE)" <[email-masked]>
Cc: "ae.mumzworld" <[email-masked]>, Mary Anne Agapito <[email-masked]>, Taqwa Ali <[email-masked]>, Naib Khan <[email-masked]>, customer care <[email-masked]>, lastmile <[email-masked]>, Maria Katrina Bautista <[email-masked]>, Uae Lastmile <[email-masked]>, KSA Lastmile <[email-masked]>, Eugene Mugisa <[email-masked]>
Date: Mon, 10 Aug 2020 16:49:15 +0400
List-Id: <ccteam.mumzworld.com>

Hello +Hesham Hatem (DHL AE) <[email-masked]>

We need to investigate this case. Customer did not receive the remaining
two packages.

AWB: 4218727516

Please provide POD of the total 3 packages, otherwise it will be considered
as lost on your end.

Regards,
Ronald

On Mon, Aug 10, 2020 at 4:39 PM Radwa Ali <[email-masked]> wrote:

> Hi Team and Ronald,
> Please find the attached files for the missing items and the email she was
> received from the tracing team.
>
>
>
> *Radwa Ali*
> Customer Care Representative
> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
> www.mumzworld.com
> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
> 500245, Dubai, UAE
>
>
> On Wed, Aug 5, 2020 at 2:43 PM ae.mumzworld via customer care <
> [email-masked]> wrote:
>
>> Hi Magapito,
>>
>>
>> Good day.
>>
>>
>> This is a status update on the subject incident.
>>
>>
>> The investigation is still on going. We require images of the missing
>> content/item & it's packaging.This will greatly assist with our searches.
>>
>>
>> Should you require any further assistance, please contact me directly.
>>
>> Best Regards,
>>
>> *Khalid Khalfan*
>> Key Account Advisor
>>
>> DHL EXPRESS
>> P.O.Box 6252
>> Dubai
>> United Arab Emirates
>> 2924114
>>
>>
>>
>>
>>
>>
>>
>>
>> >> *Original Message ...*
>> >> From: [email-masked]
>> >> To: [email-masked]
>> >> Cc: [email-masked], [email-masked], [email-masked],
>> [email-masked], [email-masked], [email-masked],
>> [email-masked], [email-masked],
>> [email-masked]
>> >> Subject: Re: 600822101 AWB: 4218727516 Partial Delivery << Reference
>> ID: 60718449 >>
>> >> Sent: 08/03/2020 10:53
>> >>
>> >>
>>
>> Hi Magapito,
>>
>>
>>
>> Good day.
>>
>>
>>
>> This is a follow up on the subject investigation.
>>
>>
>>
>> We are pushing our concerned team, to conclude the investigation at the
>> earliest. Please hold for the next update, latest by 05/08/2020.
>>
>>
>>
>> We are experiencing some delays, due to the EID holidays at destion.
>>
>>
>>
>> I have escalated this request, in order to have it resolved at the
>> earliest. Our sincere apologies for the inconvenience caused by this
>> incident.
>>
>>
>> Should you require any further assistance, please contact me directly.
>>
>> Best Regards,
>>
>> *Khalid Khalfan*
>> Key Account Advisor
>>
>> DHL EXPRESS
>> P.O.Box 6252
>> Dubai
>> United Arab Emirates
>> 2924114
>>
>>
>>
>>
>>
>>
>>
>>
>> >> *Original Message ...*
>> >> From: [email-masked]
>> >> To: [email-masked], [email-masked], [email-masked]
>> >> Cc: [email-masked], [email-masked], [email-masked],
>> [email-masked], [email-masked], [email-masked],
>> [email-masked], [email-masked],
>> [email-masked]
>> >> Subject: Re: 600822101 AWB: 4218727516 Partial Delivery << Reference
>> ID: 60718449 >>
>> >> Sent: Thu, 16 Jul 2020 18:43:21 UTC+04:00
>> >>
>> >>
>> Hi Team,
>>
>> >>
>> Just a piece of additional information, as per the customer, the one box
>> she received was delivered in May.
>>
>> >>
>> That is the first and last delivery she received. No other people living
>> in their house except her husband and her.
>>
>> >>
>> Thank you
>> Warm Regards,
>>
>> * >> *
>> *Mary Anne Agapito*
>> >> Customer Care Representative
>> >> p:  +971 (0)4 4339455  │ e: [email-masked]
>> <[email-masked]> │ w: www.mumzworld.com
>> >> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>> District, PO Box 500245, Dubai, UAE
>> >>
>> >>
>>
>> >>
>>
>>
>> >>
>> On Thu, Jul 16, 2020 at 5:48 PM Eugene Mugisa <[email-masked]>
>> wrote:
>> >>
>>
>>> + @Hesham Hatem (DHL AE) <[email-masked]> @Vithal Moolya (DHL AE)
>>> <[email-masked]>
>>>
>>>
>>>
>>> Can you look into this matter urgently please
>>>
>>>
>>>
>>> Best,
>>>
>>> Eugene.
>>>
>>>
>>>
>>> *From:* Mary Anne Agapito <[email-masked]>
>>> >> *Sent:* Thursday, July 16, 2020 2:55 PM
>>> >> *To:* ae.mumzworld <[email-masked]>
>>> >> *Cc:* Ronald Gaviola <[email-masked]>; Taqwa Ali <taqwa
>>> @mumzworld.com>; Naib Khan <[email-masked]>; customer care <
>>> [email-masked]>; lastmile <[email-masked]>; Maria Katrina
>>> Bautista <[email-masked]>; Uae Lastmile <[email-masked]>;
>>> KSA Lastmile <[email-masked]>; Eugene Mugisa <
>>> [email-masked]>
>>> >> *Subject:* Re: 600822101 AWB: 4218727516 Partial Delivery <<
>>> Reference ID: 60718449 >>
>>>
>>>
>>>
>>> Hi Team,
>>>
>>>
>>>
>>> As per the customer, she called your office a couple of weeks ago to ask
>>> if it's lost and the help center confirmed to her that the remaining items
>>> are with you. The case is being handled by your management team in Riyadh
>>> but no one contacted her.
>>>
>>>
>>>
>>> The item she only received was a bike that came from 1 box. The rest are
>>> missing.
>>>
>>>
>>>
>>>
>>> >> 600822101
>>>
>>> AL-NC-SPEK6
>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=1097369>
>>>
>>> Nutricook - Smart Pot Eko 9-in-1 Electric Pressure Cooker 6L
>>>
>>>
>>> >> 600822101
>>>
>>> NGT-FCIN116701
>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=1075538>
>>>
>>> Faber-Castell - Tri Grip Paint Brushes, Round, Pack of 7
>>>
>>>
>>>
>>>
>>> >> 600822101
>>>
>>> PST-CY58-8165
>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=224340>
>>>
>>> Crayola 8 Window Markers
>>>
>>> 600822101
>>>
>>> ANE-BCLSMCAVALLO-24
>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=1070209>
>>>
>>> Disney - Spiderman Boys Clogs - Red_24
>>>
>>>
>>>
>>> @Ronald Gaviola <[email-masked]> @Naib Khan <[email-masked]>
>>> - please assist as well.
>>>
>>>
>>>
>>> Thank you
>>>
>>> Warm Regards,
>>>
>>>
>>>
>>> *Mary Anne Agapito*
>>> >> Customer Care Representative
>>> >> p:  +971 (0)4 4339455  │ e: [email-masked]
>>> <[email-masked]> │ w: www.mumzworld.com
>>> >> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>> District, PO Box 500245, Dubai, UAE
>>> >>
>>> >> [[:removedImage(_WRD0005.jpg):]]
>>>
>>>
>>>
>>>
>>>
>>> On Tue, Jul 14, 2020 at 7:42 AM ae.mumzworld via customer care <
>>> [email-masked]> wrote:
>>>
>>> Hi Ronald,
>>>
>>>
>>>
>>> Good day.
>>>
>>>
>>>
>>> As per invoice, it mentions 3 pieces. However, only two pieces were
>>> collected by the courier & delivered back in May.
>>>
>>>
>>>
>>> 1 piece delivered on : May 29th, via third party.
>>>
>>>
>>>
>>> 2 Piece delivered on : 28th June, received by : LAYAL.
>>>
>>>
>>>
>>> Should you require any further assistance, please contact me directly.
>>>
>>>
>>>
>>>
>>>
>>> Best Regards,
>>>
>>>
>>>
>>> *Khalid Khalfan*
>>>
>>> Key Account Advisor
>>>
>>>
>>>
>>> DHL EXPRESS
>>>
>>> P.O.Box 6252
>>>
>>> Dubai
>>>
>>> United Arab Emirates
>>>
>>> 2924114
>>>
>>>
>>>
>>> [[:removedImage(image001.jpg):]]
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> >> *Original Message ...*
>>> >> From: [email-masked]
>>> >> To: [email-masked]
>>> >> Cc: [email-masked], [email-masked], [email-masked],
>>> [email-masked], [email-masked], [email-masked],
>>> [email-masked], [email-masked]
>>> >> Subject: Re: 600822101 AWB: 4218727516 Partial Delivery << Reference
>>> ID: 60718449 >>
>>> >> Sent: Mon, 13 Jul 2020 15:14:06 UTC+04:00
>>> >>
>>> >>
>>>
>>> Khalid,
>>>
>>>
>>> >>
>>>
>>> 3 packages were handed over to DHL as per the manifest.
>>>
>>>
>>> >>
>>>
>>>
>>> >>
>>>
>>> [[:removedImage(image.png):]]
>>> >>
>>>
>>>
>>> >>
>>>
>>>
>>> >>
>>>
>>>
>>> >>
>>>
>>>
>>> >>
>>>
>>> Regards,
>>>
>>> Ronald
>>>
>>>
>>> >>
>>>
>>>
>>> >>
>>>
>>> On Fri, Jul 10, 2020 at 12:41 AM ae.mumzworld via lastmile <
>>> [email-masked]> wrote:
>>> >>
>>>
>>> Hi Taqwa,
>>>
>>>
>>> >>
>>>
>>> Good day.
>>>
>>>
>>> >>
>>>
>>> The complete shipment was already delivered, in June. 1 piece delivered
>>> via third part, 2nd piece delivered directly from our side, received by
>>> : LAYAL.
>>>
>>>
>>> >>
>>>
>>> Should you require any further assistance, please contact me directly.
>>>
>>>
>>>
>>> Best Regards,
>>>
>>>
>>> >>
>>>
>>> *Khalid Khalfan*
>>>
>>> Key Account Advisor
>>>
>>>
>>> >>
>>>
>>> DHL EXPRESS
>>>
>>> P.O.Box 6252
>>>
>>> Dubai
>>>
>>> United Arab Emirates
>>>
>>> 2924114
>>>
>>>
>>> >>
>>>
>>> [[:removedImage(AEKAD_Time1591580709219.jpg):]]
>>> >>
>>>
>>>
>>> >>
>>>
>>>
>>> >>
>>>
>>>
>>> >>
>>>
>>>
>>> >>
>>>
>>>
>>> >>
>>> >>
>>>
>>> >> *Original Message ...*
>>> >> From: [email-masked]
>>> >> To: [email-masked], [email-masked]
>>> >> Cc: [email-masked], [email-masked], [email-masked],
>>> [email-masked], [email-masked],
>>> [email-masked]
>>> >> Subject: Re: 600822101 AWB: 4218727516 Partial Delivery
>>> >> Sent: Wed, 08 Jul 2020 16:29:48 UTC+04:00
>>> >>
>>> >>
>>>
>>> Dear Team
>>>
>>>
>>> >>
>>>
>>> The called to follow up, she received only 1 package instead of 3
>>>
>>>
>>> >>
>>>
>>> [[:removedImage(image.png):]]
>>> >>
>>>
>>>
>>> >>
>>>
>>> [[:removedImage(image.png):]]
>>> >>
>>>
>>>
>>>
>>>
>>> >>
>>>
>>> Regards
>>>
>>> Taqwa
>>>
>>>
>>> >>
>>>
>>> On Sat, Jul 4, 2020 at 10:31 AM Naib Khan <[email-masked]> wrote:
>>> >>
>>>
>>> DHL,
>>>
>>>
>>> >>
>>>
>>> please delivered the missing box ASAP.customer upset
>>>
>>>
>>> >>
>>>
>>> [[:removedImage(image.png):]]
>>> >>
>>>
>>>
>>> >>
>>>
>>> Regards.
>>>
>>> Naib
>>>
>>>
>>> >>
>>>
>>>
>>> >>
>>>
>>>
>>>
>>> --
>>> >> You received this message because you are subscribed to the Google
>>> Groups "lastmile" group.
>>> >> To unsubscribe from this group and stop receiving emails from it,
>>> send an email to [email-masked] (
>>> [email-masked]) .
>>> >> To view this discussion on the web visit
>>> https://groups.google.com/a/mumzworld.com/d/msgid/lastmile/1114166998.21511.1594327264032%40czcholspc000160.prg-dc.dhl.com
>>> <https://groups.google.com/a/mumzworld.com/d/msgid/lastmile/1114166998.21511.1594327264032%40czcholspc000160.prg-dc.dhl.com?utm_medium=email&utm_source=footer>
>>> .
>>> >>
>>>
>>>
>>>
>>>
>>>
>>>
>>
>>
>>
>>
>>
>