Subject: Re: WRONG ITEM DELIVERED - DED CASE - KUWAIT ORDER - VERY IMPORTANT ! 600906105 #1189087 << Reference ID: 63920121 >>
From: "ae.mumzworld via customer care" <[email-masked]>
To: [email-masked], [email-masked]
Cc: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 10 Aug 2020 13:55:35 +0200 (CEST)
List-Id: <ccteam.mumzworld.com>

Hi Malak / Hesham,

Good day.

The shipment was collected, under waybill : 6290729653.

Should you require any further assistance, please contact me directly. Best Regards, Khalid KhalfanKey Account AdvisorDHL EXPRESSP.O.Box 6252DubaiUnited Arab Emirates2924114 

>> Original Message ...
>> From: [email-masked]
>> To: [email-masked]
>> Cc: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
>> Subject: Re: WRONG ITEM DELIVERED - DED CASE - KUWAIT ORDER - VERY IMPORTANT ! 600906105 #1189087
>> Sent: Mon, 10 Aug 2020 10:53:29 UTC+04:00
>>
>> 
Dear Hesham,
>> 
>> Please ensure to collect the item from the customer within 24-48 hours as maximum. Customer also informed to print the invoice.
>> 
>> Thanks.
>> 
>> 
>> 
>> 
On Mon, 10 Aug 2020 at 10:51, Alaa Musa <[email-masked]> wrote:
>> Hi Hesham and Malak, 
>> Please find the attached document: 
>> Regards, Alaa
>> 
>> On Mon, 10 Aug 2020 at 10:42, Malak Nobeh <[email-masked]> wrote:
>> Hello Hesham,
>> 
>> Your Tracking Number6290729653
>> Piece # 1: JD014600008027672906
>> Pickup Confirmation Number CBJ200810632644
>> 
>> Thanks.
>> 
>> 
>> 
>> On Mon, 10 Aug 2020 at 10:40, Malak Nobeh <[email-masked]> wrote:
>> Hello,
>> 
>> @Alaa Musa Please create the AWB.
>> 
>> @Hesham Hatem (DHL AE) Once its done please let us know when the collection will be done.
>> 
>> Thanks.
>> 
>> 
>> 
>> On Mon, 10 Aug 2020 at 10:34, Eugene Mugisa <[email-masked]> wrote:
>> + @Hesham Hatem (DHL AE) 
 
As discussed, we need to arrange collection for this item urgently in Kuwait. Let us know if you can 
support on this case. 
 
+ @Moataz Salah El Din who will support in creating the AWB once confirmed. 
 
Best,
Eugene.
 
From: Malak Nobeh <[email-masked]> 
>> Sent: Monday, August 10, 2020 10:17 AM
>> To: Eugene Mugisa <[email-masked]>
>> Cc: Asad <[email-masked]>; Shady Elgendy <[email-masked]>; customer care <[email-masked]>; Ronald Gaviola <[email-masked]>; Ekta Jesswani <[email-masked]>; Leena <[email-masked]>; Sagar Khawani <[email-masked]>
>> Subject: WRONG ITEM DELIVERED - DED CASE - KUWAIT ORDER - VERY IMPORTANT ! 600906105 #1189087
 
Dear Eugene,
>> 
>> As discussed,
>> 
>> We delivered wrong item for the customer under the SKU : BK-G240 which worth  2,185.00 AED, and her original item price is 598.84 AED.Please note we have contact DHL several times to collect the item in order to raise CRA and process the refund whoever they informed us that movement is still suspended. 
[[:removedImage(image001.png):]]

>> 
>> WRONG ITEM :
>> https://www.mumzworld.com/en/cam-cot-orso-white  
[[:removedImage(image002.png):]]
>> 
>> 
>> ORIGINAL ITEM:
>> 
>> https://www.mumzworld.com/en/cam-duvet-set-pack-of-3-beige 
[[:removedImage(image003.png):]]
>> 
>> Below what we will do :
>> 
>> 1- The case escalated to the account manager HESHAM  for DHL in order to see if we can collect the item and if not what is the estimated time to collect it.
[[:removedImage(image004.png):]]
2- Will get a written confirmation from the customer to keep the item in the original package in order to collect it later.
>> 3- In case DHL couldn't collect the item within this week , i will raise a REFUND ticket for the customer without CRA as this is DED case and we need to close it.
>> 
>> 
[[:removedImage(image005.png):]]
>> 
>> 
>> Please check with the concerned team and approve.
>> 
>> 
>> Thank you.
>> 
>> 
>> 

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