Subject: RE: SO # 600752462
From: Joy Dela Cruz <[email-masked]>
To: Mohamed Magdy <[email-masked]>, Mostafa saad <[email-masked]>, Mohit Caleb <[email-masked]>, Ashley Fernandes <[email-masked]>
Cc: Radwa Ali <[email-masked]>, Shady Elgendy <[email-masked]>, "[email-masked]" <[email-masked]>, Ebrahim <[email-masked]>, lastmile <[email-masked]>, Yaseen Shaqra <[email-masked]>, Outbound.fc <[email-masked]>, customer care <[email-masked]>, Taqwa Ali <[email-masked]>, April De Torres <[email-masked]>
Date: Mon, 10 Aug 2020 11:17:28 +0000
List-Id: <ccteam.mumzworld.com>

Adding [email-masked]<mailto:[email-masked]>

From: Joy Dela Cruz
Sent: Thursday, July 23, 2020 12:56 PM
To: Joy Dela Cruz <[email-masked]>; Mohamed Magdy <[email-masked]>; Mostafa saad <[email-masked]>; Mohit Caleb <[email-masked]>; Ashley Fernandes <[email-masked]>
Cc: Radwa Ali <[email-masked]>; Shady Elgendy <[email-masked]>; [email-masked]; Ebrahim <[email-masked]>; lastmile <[email-masked]>; Yaseen Shaqra <[email-masked]>; Outbound.fc <[email-masked]>; customer care <[email-masked]>; Taqwa Ali <[email-masked]>
Subject: RE: SO # 600752462

Dear Ashley,

Please check below mails regarding POMUMZ_DXB160435 / SALES ORDER 600752462.

Thanks & Regards,

[Blue Trading Group]<https://webmail.msholding.com/owa/redir.aspx?C=6b93ec55929b43d886c1e0c2244d4b56&URL=http://www.bluetradinggroup.com>

Joy  / Admin Assistant
[email-masked]<mailto:[email-masked]> /

BTG Middle East DMCC
Office: +971 4 8875665 / Fax: +971 4 8875665

Jumeirah Lake Towers – Cluster F – HDS Tower – Office 505
P.O.Box 18428, Dubai - UAE
www.bluetradinggroup.com<https://webmail.msholding.com/owa/redir.aspx?C=6b93ec55929b43d886c1e0c2244d4b56&URL=http%3a%2f%2fwww.bluetradinggroup.com>

From: Joy Dela Cruz [mailto:[email-masked]]
Sent: Wednesday, April 08, 2020 11:52 AM
To: Mohamed Magdy <[email-masked]<mailto:[email-masked]>>; Mostafa saad <[email-masked]<mailto:[email-masked]>>; Mohit Caleb <[email-masked]<mailto:[email-masked]>>
Cc: Radwa Ali <[email-masked]<mailto:[email-masked]>>; Shady Elgendy <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; Ebrahim <[email-masked]<mailto:[email-masked]>>; lastmile <[email-masked]<mailto:[email-masked]>>; Yaseen Shaqra <[email-masked]<mailto:[email-masked]>>; Outbound.fc <[email-masked]<mailto:[email-masked]>>; customer care <[email-masked]<mailto:[email-masked]>>; Taqwa Ali <[email-masked]<mailto:[email-masked]>>
Subject: RE: SO # 600752462

Dear Team,

Kindly note that subject PO is already delivered, attached DN for your reference.

Thanks & Regards,

[Blue Trading Group]<https://webmail.msholding.com/owa/redir.aspx?C=6b93ec55929b43d886c1e0c2244d4b56&URL=http://www.bluetradinggroup.com>

Joy  / Admin Assistant
[email-masked]<mailto:[email-masked]> /

BTG Middle East DMCC
Office: +971 4 8875665 / Fax: +971 4 8875665

Jumeirah Lake Towers – Cluster F – HDS Tower – Office 505
P.O.Box 18428, Dubai - UAE
www.bluetradinggroup.com<https://webmail.msholding.com/owa/redir.aspx?C=6b93ec55929b43d886c1e0c2244d4b56&URL=http%3a%2f%2fwww.bluetradinggroup.com>

From: Mohamed Magdy [mailto:[email-masked]]
Sent: Wednesday, April 08, 2020 10:28 AM
To: Mostafa saad <[email-masked]<mailto:[email-masked]>>; Mohit Caleb <[email-masked]<mailto:[email-masked]>>
Cc: Radwa Ali <[email-masked]<mailto:[email-masked]>>; Shady Elgendy <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; Ebrahim <[email-masked]<mailto:[email-masked]>>; lastmile <[email-masked]<mailto:[email-masked]>>; Yaseen Shaqra <[email-masked]<mailto:[email-masked]>>; Outbound.fc <[email-masked]<mailto:[email-masked]>>; customer care <[email-masked]<mailto:[email-masked]>>; Taqwa Ali <[email-masked]<mailto:[email-masked]>>
Subject: Re: SO # 600752462

@Mohit Caleb<mailto:[email-masked]> ...Was this case solved

On Thu, Apr 2, 2020 at 8:44 AM Mostafa saad <[email-masked]<mailto:[email-masked]>> wrote:
@Outbound.fc<mailto:[email-masked]>

Regards

Mostafa Saad
LM Supervisor at Mumzworld

[Image removed by sender.]ᐧ

On Wed, Apr 1, 2020 at 7:58 PM Radwa Ali <[email-masked]<mailto:[email-masked]>> wrote:
Hi Mostafa,
Please note that the item mentioned above is a drop ship.
this should be shipped and installed by the vendor.
Please advise why the item was not shipped at all.
He needs the item ASAP.

@ebrahim and sales,
Please advise if you can arrange for delivery and he will manage when it comes to installation as he has been waiting for more than 3 weeks now.

Radwa Ali
Customer Care Representative
p:  +971 526476307│ e: [email-masked]<mailto:[email-masked]>  │ w: www.mumzworld.com<http://www.mumzworld.com/>
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box 500245, Dubai, UAE
[Image removed by sender. Inline image 1]

On Tue, Mar 31, 2020 at 1:17 PM Taqwa Ali <[email-masked]<mailto:[email-masked]>> wrote:
Dear Mostafa

The CM received only 2 items, and the below item is committed but not fulfilled

600752462
BTG-46607T<https://3651277.app.netsuite.com/app/common/item/item.nl?id=199193>
Flexible Flyer World Of Fun Swing Set

The CM is waiting for the item since 12-Mar-2020, and he is very upset about the delay.

27
54
Abu Dhabi
United Arab Emirates Map
SHIP AREAAl Mushrif
SHIP PHONE971501111427

Regards
Taqwa

On Thu, Mar 26, 2020 at 3:07 PM Yaseen Shaqra <[email-masked]<mailto:[email-masked]>> wrote:
Hi Mostafa,

Thank you for your email

BTG-46607T should be delivered and installed from the vendor side, but because of the current situation the vendor was not able to install it in Abu Dhabi

I have confirmed with the customer that he did not receive the item yet

On Thu, Mar 26, 2020 at 3:03 PM Mostafa saad <[email-masked]<mailto:[email-masked]>> wrote:
Hello Yaseen

The order was delivered since 15-3-2020

Attached for reference

Regards

Mostafa Saad
LM Supervisor at Mumzworld

[Image removed by sender.]ᐧ

On Thu, Mar 26, 2020 at 2:39 PM Yaseen Shaqra <[email-masked]<mailto:[email-masked]>> wrote:
Hi Team,

Please check and confirm when the below item will be delivered to the customer

BTG-46607T

the customer called to follow up

--
Best Regards,
Yaseen Shaqra
Customer Care Representative
p:  +971 4 4339455│ e: [email-masked]<mailto:[email-masked]>  │ w: www.mumzworld.com<http://www.mumzworld.com/>
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box 500245, Dubai, UAE
Error! Filename not specified.
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Best Regards,
Yaseen Shaqra
Customer Care Representative
p:  +971 4 4339455│ e: [email-masked]<mailto:[email-masked]>  │ w: www.mumzworld.com<http://www.mumzworld.com/>
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box 500245, Dubai, UAE
Error! Filename not specified.

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