Subject: Re: Order #600905235 // Sku :TW-28212 // Name :Intex Metal Frame Pool With Pump (12ft) // DAMAGED
From: Denmark A <[email-masked]>
To: Abdul Moiz Ashraf <[email-masked]>
Cc: Abdelmohsen basha <[email-masked]>, Hyacinth Joyce <[email-masked]>, "Returns.fc" <[email-masked]>, Yaseen Shaqra <[email-masked]>, customer care <[email-masked]>, "Alina D'Souza" <[email-masked]>, Mark Anthony Laraga <[email-masked]>, Michael Rolle <[email-masked]>, Kenneth Nwaso <[email-masked]>
Date: Mon, 10 Aug 2020 14:57:16 +0400
List-Id: <ccteam.mumzworld.com>

Dear Vendor,

We already hand it over to your team please check, thank you.

Regards,
Den mark

On Tue, Aug 4, 2020 at 11:32 AM Abdul Moiz Ashraf <[email-masked]>
wrote:

> Hi Michael,
>
> Where is the item? I can only issue the credit note after receiving the
> item back.
>
> Thanks & Regards,
>
>
>
> *Abdul Moiz *
>
> *Mobile Number : +971 55 3996788 *
>
> *Office Address: Deira, Dubai.*
>
>
> ------------------------------
> *From:* Denmark A <[email-masked]>
> *Sent:* Tuesday, August 4, 2020 10:57 AM
> *To:* Abdul Moiz Ashraf <[email-masked]>
> *Cc:* Abdelmohsen basha <[email-masked]>; Hyacinth Joyce <
> [email-masked]>; Returns.fc <[email-masked]>; Yaseen
> Shaqra <[email-masked]>; customer care <[email-masked]>;
> Alina D'Souza <[email-masked]>; Mark Anthony Laraga <
> [email-masked]>; Michael Rolle <[email-masked]>;
> Kenneth Nwaso <[email-masked]>
> *Subject:* Re: Order #600905235 // Sku :TW-28212 // Name :Intex Metal
> Frame Pool With Pump (12ft) // DAMAGED
>
> Dear Abdul,
>
> Waiting for your Credit Note issuance.
>
> Best Regards,
>
> Michael R.
>
> On Mon, Jul 27, 2020 at 7:05 PM Yaseen Shaqra <[email-masked]>
> wrote:
>
> Hi Team,
>
> Please note that we have created a refund request to the customer
>
> @Denmark A <[email-masked]> Please refund the CRA in order for us
> to proceed with the refund
>
> On Thu, Jul 23, 2020 at 12:13 PM Abdelmohsen basha <[email-masked]>
> wrote:
>
> Dear All,
>
> Please issue a CN.
>
> Thanks
>
> On Thu, 23 Jul 2020 at 11:55, Hyacinth Joyce <[email-masked]> wrote:
>
> Hi Team,
>
> The customer called to follow up and informed that she does not need the
> liner and the pool, she wants a refund.
>
> Thank you.
>
> Best Regards,
>
> *Joyce Alvarado *
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
> www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
> On Sun, 19 Jul 2020 at 13:46, Abdelmohsen basha <[email-masked]>
> wrote:
>
> @customer care <[email-masked]>  Would you please communicate this
> to the customer and send us a feedback ?
>
> Thanks
>
> On Sun, 19 Jul 2020 at 12:00, Denmark A <[email-masked]> wrote:
>
> +Abdelmohsen basha <[email-masked]> Please assist.
>
> Regards,
> Den mark
>
> On Wed, Jul 8, 2020 at 7:27 PM Abdul Moiz Ashraf <[email-masked]>
> wrote:
>
> Hi Team,
>
> We can provide you the pool liner. Please deliver the same to the customer.
>
> Thanks & Regards,
>
>
>
> *Abdul Moiz *
>
> *Mobile Number : +971 55 3996788 *
>
> *Office Address: Deira, Dubai.*
>
>
> ------------------------------
> *From:* Denmark A <[email-masked]>
> *Sent:* Wednesday, July 8, 2020 11:15 AM
> *To:* Abdul Moiz Ashraf <[email-masked]>
> *Cc:* customer care <[email-masked]>; Returns.fc <
> [email-masked]>; Alina D'Souza <[email-masked]>; Mark
> Anthony Laraga <[email-masked]>; Michael Rolle <
> [email-masked]>; Kenneth Nwaso <[email-masked]>
> *Subject:* Re: Order #600905235 // Sku :TW-28212 // Name :Intex Metal
> Frame Pool With Pump (12ft) // DAMAGED
>
> Dear Abdul,
>
> Please find the attached Sales Invoice for your reference.
>
> Regards,
> Den mark
>
> On Wed, Jul 8, 2020 at 11:11 AM Abdul Moiz Ashraf <
> [email-masked]> wrote:
>
> Hi Denmark,
>
> When was the customer bought the item?
>
> Thanks & Regards,
>
>
>
> *Abdul Moiz *
>
> *Mobile Number : +971 55 3996788 *
>
> *Office Address: Deira, Dubai.*
>
>
> ------------------------------
> *From:* Denmark A <[email-masked]>
> *Sent:* Wednesday, July 8, 2020 10:44 AM
> *To:* Abdul Moiz Ashraf <[email-masked]>
> *Cc:* customer care <[email-masked]>; Returns.fc <
> [email-masked]>; Alina D'Souza <[email-masked]>; Mark
> Anthony Laraga <[email-masked]>; Michael Rolle <
> [email-masked]>; Kenneth Nwaso <[email-masked]>
> *Subject:* Re: Order #600905235 // Sku :TW-28212 // Name :Intex Metal
> Frame Pool With Pump (12ft) // DAMAGED
>
> Dear Abdul,
>
> Please respond and update.
>
> Regards,
> Den mark
>
> On Thu, Jul 2, 2020 at 10:45 AM Denmark A <[email-masked]> wrote:
>
> Dear Vendor,
>
>
>
> Please see the below customer complaint and allow us to send the item back
> to you for your further evaluation.
>
>
> Comments :There is a hole inside the pool , it’s leaking water
>
>
>
>
>
> We appreciate your support in this matter, Thank you.
>
>
>
> Regards,
>
> Den mark
>
>
>
> --
>
> Best Regards,
>
> *Yaseen Mohammed*
>
> Customer Care Representative
> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │ w:
>  www.mumzworld.com
> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
> 500245, Dubai, UAE
>
>
>