Subject: Re: Re: SO # 100153568 - 2006076166707070
From: Hyacinth Joyce <[email-masked]>
To: Zubair Wahid <[email-masked]>, Ahmed Irfan <[email-masked]>, Hussain Firoz Miyagamwala <[email-masked]>
Cc: Yaseen Shaqra <[email-masked]>, customer care <[email-masked]>, Naveed Hussain <[email-masked]>, [email-masked]
Date: Mon, 10 Aug 2020 12:49:37 +0400
List-Id: <ccteam.mumzworld.com>

Hi Team,

The customer called again to follow up about the cancellation and refund.

Upon tracking shows:

@Zubair Wahid <[email-masked]> / @Ahmed Irfan
<[email-masked]> Please
confirm the return and update URGENTLY.

@Hussain Firoz Miyagamwala <[email-masked]> Once the cancellation is
confirmed please assist to create CRA.

Please note that this is a MAY order.

Thank you.

Best Regards,

*Joyce Alvarado*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Mon, 13 Jul 2020 at 12:17, Naveed Hussain <[email-masked]> wrote:

> ​Dear Yaseen,
> ​
> Well noted.
>
> Ticket: https://wimoapp.freshdesk.com/helpdesk/tickets/2493
> *Naveed Hussain – *Customer Happiness Manager
>
> *​**M: *+971-58 3059811
> *@:* [email-masked] *W*: www.wimoapp.com
> *A:* https://goo.gl/maps/jAXHsETNka79GCxXA
>
> On Fri, 10 Jul at 2:16 PM , Yaseen Shaqra <[email-masked]> wrote:
> Hi Team,
>
> Please cancel the shipment and return it back to us at the soonest
>
> On Fri, Jul 10, 2020 at 3:11 PM Yaseen Shaqra <[email-masked]>
> wrote:
>
>> Hi Zubair and Ahmed,
>>
>> Please update us up
>>
>> On Thu, Jul 9, 2020 at 5:08 PM Yaseen Shaqra <[email-masked]>
>> wrote:
>>
>>> Hi Zubair and Ahmed,
>>>
>>> Please cancel the shipment as the customer is not interested to
>>> receive it
>>>
>>> the customer wants a refund urgently
>>>
>>> --
>>> Best Regards,
>>> *Yaseen Shaqra*
>>> Customer Care Representative
>>> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │
>>> w: www.mumzworld.com
>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>>> 500245, Dubai, UAE
>>>
>>
>>
>> --
>> Best Regards,
>> *Yaseen Shaqra*
>> Customer Care Representative
>> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │
>> w: www.mumzworld.com
>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>> 500245, Dubai, UAE
>>
>
>
> --
> Best Regards,
> *Yaseen Shaqra*
> Customer Care Representative
> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │ w:
>  www.mumzworld.com
> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
> 500245, Dubai, UAE
>
> Wimo Knowledge Case powered by Freshdesk
> <https://freshdesk.com/freshdesk-demo?utm_source=emailfooter&referrer=wimoapp.freshdesk.com>
> 2493:960954
>