Subject: Re: Customer returns (ref no, 428641)
From: Angeli Fontillas <[email-masked]>
To: Akshay Mukund <[email-masked]>, "Alina D'Souza" <[email-masked]>, "Returns.fc" <[email-masked]>, Denmark A <[email-masked]>
Cc: customer care <[email-masked]>, John Garcia <[email-masked]>
Date: Mon, 10 Aug 2020 12:39:57 +0400
List-Id: <ccteam.mumzworld.com>

Hello All,

As per the customer, itime was already collected by Jumbo and as confirmed
we can claim the credit note from them.

Customer is following up on the refund.

@Returns.fc <[email-masked]> / @Denmark A
<[email-masked]> -Kindly
advise on the next step on how to proceed in refunding the customer.

Thank you.

On Mon, 10 Aug 2020 at 12:30, John Garcia <[email-masked]> wrote:

> Dear Akshay,
>
> Thank you for your email.
>
> @customer care <[email-masked]> - please see attached mail and the
> below feedback
>
>
> Thank you.
>
>
> *John Carl Garcia*
> Logistics Executive
>
> *P* +971 4 245 1326   *E* [email-masked]
> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai, UAE
>
>  <https://www.instagram.com/mumzworldcom/> [image:
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> <https://twitter.com/mumzworld>
>
>  <https://www.mumzworld.com/en/>
>
>  <https://www.mumzworld.com/en/media-and-press>
>
>
> On Mon, Aug 10, 2020 at 12:16 PM Akshay Mukund <[email-masked]>
> wrote:
>
>> Hi John,
>>
>> I found this- PFA.
>>
>> This was sent to the CC team at Mumzworld. What we suggested it to have
>> the refund done and share the credit note with us to balance our books,
>>
>>
>>
>> Thanks,
>>
>>
>>
>>
>> *Akshay Mukund* *|* Executive - Key Accounts - Lifestyle Brands - UAE
>> *Jumbo Electronics Co. Ltd (LLC)* PO Box 3426 Dubai UAE
>> *T* +971 4 315 6212 *| F* +971 4 315 6130 *| M* +971 55 281 5275 *|
>> email* [email-masked]
>> www.twitter.com/JumboWorld *|* <http://www.jumbo.ae>
>> www.facebook.com/JumboWorld
>>   Corporate website: www.jumbogroup.com *|* Buy online at: www.jumbo.ae
>>
>>
>>
>>
>>
>> *From:* John Garcia <[email-masked]>
>> *Sent:* Monday, August 10, 2020 11:58 AM
>> *To:* Akshay Mukund <[email-masked]>
>> *Subject:* Customer returns
>>
>>
>>
>> Good morning Akshay,
>>
>>
>>
>> Hope you are well.
>>
>>
>>
>> Please help us on this reference (ref no, 428641)?
>>
>>
>>
>> There's a customer claiming that they bought the item here in Mumzworld
>> however some said they need to claim it in Jumbo. And there's an email
>> coming from Jumbo for a refund. Please can you check if you can track this
>> communication as it was not communicated here in the office.
>>
>>
>>
>> Thank you for your support.
>>
>>
>>
>> *John Carl Garcia*
>> Logistics Executive
>>
>> *P* +971 4 245 1326   *E* [email-masked]
>> <https://urldefense.com/v3/__http:/mumzworld.com__;!!DGUnnRohDIROxD-N!_Pl6vEGS-TQeIJMIx5q4ten1DIe_0_ky5iv9mPrDC1vdO9H6zwWHdBWNmDBg_sve1CEN$>
>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai,
>> UAE
>>
>> <https://urldefense.com/v3/__https:/www.instagram.com/mumzworldcom/__;!!DGUnnRohDIROxD-N!_Pl6vEGS-TQeIJMIx5q4ten1DIe_0_ky5iv9mPrDC1vdO9H6zwWHdBWNmDBg_r03My0X$>
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>>
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>>
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>

-- 
*Regards,*

*Angeli Fontillas*
Customer Care Representative
p:  +971 (0)4 4339455   Ext 1324 │ e: [email-masked]
<[email-masked]> │ w: www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE