Subject: Re: WRONG ITEM DELIVERED - DED CASE - KUWAIT ORDER - VERY IMPORTANT ! 600906105 #1189087 - RTO - TDI CBJ200810632644
From: Malak Nobeh <[email-masked]>
To: Eugene Mugisa <[email-masked]>
Cc: Alaa Musa <[email-masked]>, Moataz Salah El Din <[email-masked]>, Asad <[email-masked]>, Shady Elgendy <[email-masked]>, customer care <[email-masked]>, Ronald Gaviola <[email-masked]>, Ekta Jesswani <[email-masked]>, Leena <[email-masked]>, Sagar Khawani <[email-masked]>
Date: Mon, 10 Aug 2020 11:30:45 +0400
List-Id: <ccteam.mumzworld.com>

Hello Eugene,

The refund done to the customer account.

Thank you.

On Mon, 10 Aug 2020 at 10:51, Hesham Hatem (DHL AE) <[email-masked]>
wrote:

> Hi Khalid,
>
>
>
> Please coordinate with KW team to have the shipment collected today
>
> Booking reference # *CBJ200810632644*
>
>
>
> Hi Malak,
>
>
>
> As per discussed please check with shipper if she have a printing facility
> as she need to hand over the return airway bill and invoice at the time of
> collection.
>
>
>
> Regards, ,
>
> *Hesham* *Hatem*
> Major Accounts Manager
>
> DHL EXPRESS
> P.O.Box 6252
> Dubai
> United Arab Emirates
>
> Phone: +971 4 2924858
> Mobile: +971 50 1898588
>
>  <http://hcoronavirus.dhl>
>
>
>
>
>
>
>
>
>
>
>
> *From:* Malak Nobeh [mailto:[email-masked]]
> *Sent:* 10 August 2020 10:42
> *To:* Hesham Hatem (DHL AE) <[email-masked]>
> *Cc:* Alaa Musa <[email-masked]>; Eugene Mugisa <
> [email-masked]>; Moataz Salah El Din <[email-masked]>; Asad <
> [email-masked]>; Shady Elgendy <[email-masked]>; customer care <
> [email-masked]>; Ronald Gaviola <[email-masked]>; Ekta
> Jesswani <[email-masked]>; Leena <[email-masked]>; Sagar Khawani
> <[email-masked]>
> *Subject:* Re: WRONG ITEM DELIVERED - DED CASE - KUWAIT ORDER - VERY
> IMPORTANT ! 600906105 #1189087
>
>
>
> Hello Hesham,
>
> Your Tracking Number6290729653
> Piece # 1: JD014600008027672906
> Pickup Confirmation Number CBJ200810632644
>
> Thanks.
>
>
>
> On Mon, 10 Aug 2020 at 10:40, Malak Nobeh <[email-masked]> wrote:
>
> Hello,
>
> @Alaa Musa <[email-masked]> Please create the AWB.
>
> @Hesham Hatem (DHL AE) <[email-masked]> Once its done please let us
> know when the collection will be done.
>
> Thanks.
>
>
>
> On Mon, 10 Aug 2020 at 10:34, Eugene Mugisa <[email-masked]> wrote:
>
> + @Hesham Hatem (DHL AE) <[email-masked]>
>
>
>
> As discussed, we need to arrange collection for this item urgently in
> Kuwait. Let us know if you can
>
> support on this case.
>
>
>
> + @Moataz Salah El Din <[email-masked]> who will support in
> creating the AWB once confirmed.
>
>
>
> Best,
>
> Eugene.
>
>
>
> *From:* Malak Nobeh <[email-masked]>
> *Sent:* Monday, August 10, 2020 10:17 AM
> *To:* Eugene Mugisa <[email-masked]>
> *Cc:* Asad <[email-masked]>; Shady Elgendy <[email-masked]>;
> customer care <[email-masked]>; Ronald Gaviola <[email-masked]>;
> Ekta Jesswani <[email-masked]>; Leena <[email-masked]>; Sagar
> Khawani <[email-masked]>
> *Subject:* WRONG ITEM DELIVERED - DED CASE - KUWAIT ORDER - VERY
> IMPORTANT ! 600906105 #1189087
>
>
>
> Dear Eugene,
>
> As discussed,
>
> We delivered wrong item for the customer under the SKU : BK-G240 which
> worth  2,185.00 AED, and her original item price is 598.84 AED.Please note
> we have contact DHL several times to collect the item in order to raise CRA
> and process the refund whoever they informed us that movement is
> still suspended.
>
>
>
>
> *WRONG ITEM : *https://www.mumzworld.com/en/cam-cot-orso-white
>
>
>
>
> ORIGINAL ITEM:
>
> https://www.mumzworld.com/en/cam-duvet-set-pack-of-3-beige
>
>
>
> Below what we will do :
>
> 1- The case escalated to the account manager HESHAM  for DHL in order to
> see if we can collect the item and if not what is the estimated time to
> collect it.
>
> 2- Will get a written confirmation from the customer to keep the item in
> the original package in order to collect it later.
> 3- In case DHL couldn't collect the item within this week , i will raise a
> REFUND ticket for the customer without CRA as this is DED case and we need
> to close it.
>
>
>
>
> Please check with the concerned team and approve.
>
>
> Thank you.
>
>
>
>
>
>
> --
>
>
>
>
>
> --
>
>
>
>
> --
>
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