Subject: Re: WRONG ITEM DELIVERED - DED CASE - KUWAIT ORDER - VERY IMPORTANT ! 600906105 #1189087
From: Alaa Musa <[email-masked]>
To: Malak Nobeh <[email-masked]>, "Hesham Hatem (DHL AE)" <[email-masked]>
Cc: Eugene Mugisa <[email-masked]>, Moataz Salah El Din <[email-masked]>, Asad <[email-masked]>, Shady Elgendy <[email-masked]>, customer care <[email-masked]>, Ronald Gaviola <[email-masked]>, Ekta Jesswani <[email-masked]>, Leena <[email-masked]>, Sagar Khawani <[email-masked]>
Date: Mon, 10 Aug 2020 10:50:53 +0400
List-Id: <ccteam.mumzworld.com>

Hi Hesham and Malak,

Please find the attached document:

Regards,
Alaa

On Mon, 10 Aug 2020 at 10:42, Malak Nobeh <[email-masked]> wrote:

> Hello Hesham,
>
> Your Tracking Number6290729653
> Piece # 1: JD014600008027672906
> Pickup Confirmation Number CBJ200810632644
>
> Thanks.
>
>
>
> On Mon, 10 Aug 2020 at 10:40, Malak Nobeh <[email-masked]> wrote:
>
>> Hello,
>>
>> @Alaa Musa <[email-masked]> Please create the AWB.
>>
>> @Hesham Hatem (DHL AE) <[email-masked]> Once its done please let
>> us know when the collection will be done.
>>
>> Thanks.
>>
>>
>>
>> On Mon, 10 Aug 2020 at 10:34, Eugene Mugisa <[email-masked]> wrote:
>>
>>> + @Hesham Hatem (DHL AE) <[email-masked]>
>>>
>>>
>>>
>>> As discussed, we need to arrange collection for this item urgently in
>>> Kuwait. Let us know if you can
>>>
>>> support on this case.
>>>
>>>
>>>
>>> + @Moataz Salah El Din <[email-masked]> who will support in
>>> creating the AWB once confirmed.
>>>
>>>
>>>
>>> Best,
>>>
>>> Eugene.
>>>
>>>
>>>
>>> *From:* Malak Nobeh <[email-masked]>
>>> *Sent:* Monday, August 10, 2020 10:17 AM
>>> *To:* Eugene Mugisa <[email-masked]>
>>> *Cc:* Asad <[email-masked]>; Shady Elgendy <[email-masked]>;
>>> customer care <[email-masked]>; Ronald Gaviola <
>>> [email-masked]>; Ekta Jesswani <[email-masked]>; Leena <
>>> [email-masked]>; Sagar Khawani <[email-masked]>
>>> *Subject:* WRONG ITEM DELIVERED - DED CASE - KUWAIT ORDER - VERY
>>> IMPORTANT ! 600906105 #1189087
>>>
>>>
>>>
>>> Dear Eugene,
>>>
>>> As discussed,
>>>
>>> We delivered wrong item for the customer under the SKU : BK-G240 which
>>> worth  2,185.00 AED, and her original item price is 598.84 AED.Please note
>>> we have contact DHL several times to collect the item in order to raise CRA
>>> and process the refund whoever they informed us that movement is
>>> still suspended.
>>>
>>>
>>>
>>>
>>> *WRONG ITEM :*https://www.mumzworld.com/en/cam-cot-orso-white
>>>
>>>
>>>
>>>
>>> ORIGINAL ITEM:
>>>
>>> https://www.mumzworld.com/en/cam-duvet-set-pack-of-3-beige
>>>
>>>
>>>
>>> Below what we will do :
>>>
>>> 1- The case escalated to the account manager HESHAM  for DHL in order to
>>> see if we can collect the item and if not what is the estimated time to
>>> collect it.
>>>
>>> 2- Will get a written confirmation from the customer to keep the item in
>>> the original package in order to collect it later.
>>> 3- In case DHL couldn't collect the item within this week , i will
>>> raise a REFUND ticket for the customer without CRA as this is DED case and
>>> we need to close it.
>>>
>>>
>>>
>>>
>>> Please check with the concerned team and approve.
>>>
>>>
>>> Thank you.
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> --
>>>
>>>
>>
>>
>> --
>>
>>
>
> --
>
>