Subject: Re: COMPLAINT ABOUT COD AMOUNT || 290101459640 || MUMZWOLRD
From: Hussain Firoz Miyagamwala <[email-masked]>
To: Mariya Christy <[email-masked]>
Cc: "Pavankumar A ([email-masked])" <[email-masked]>, Eugene Mugisa <[email-masked]>, Johannes Jade Pabeca <[email-masked]>, customer care <[email-masked]>, Key Accounts - UAE <[email-masked]>, Mir Taqi Ali <[email-masked]>, Colin Coelho <[email-masked]>, Amir Mustafa Ebadda <[email-masked]>, Ronald Gaviola <[email-masked]>
Date: Mon, 10 Aug 2020 10:34:48 +0400
List-Id: <ccteam.mumzworld.com>

Dear Mariya,

Can't we just amend it and mark it as paid ?
Because these AWBs were already uploaded in our ERP system and customers
got the notifications on these AWBs.

Please check with your management.

On Mon, Aug 10, 2020 at 10:25 AM Mariya Christy <[email-masked]>
wrote:

> *Dear Hussain,*
>
>
>
> Kindly share *new AWB with revised COD amount* for those shipments handed
> over to SMSA.
>
>
>
>
>
>
>
> *Reference*
>
> *IdNumber*
>
> *Name*
>
> *City*
>
> *Country*
>
> *Mobile*
>
> *Telephone*
>
> *Address1*
>
> *Address2*
>
> *weight*
>
> *shipType*
>
> *codAmt*
>
> *itemDesc*
>
> *custVal*
>
> *custCurr*
>
> *gpsPoints*
>
> *Boxes*
>
> *AWB*
>
> *UPDATE*
>
> 200320500
>
> 2
>
> ohod alahmadi
>
> Yanbu
>
> Saudi Arabia
>
> 966553322009
>
> 966553322009
>
> الملك خالد ٢ Yanbu
>
>
>
> 1
>
> DLV
>
> 0.00
>
> Baby Items
>
> 0
>
> SAR
>
> 0
>
> 1
>
> 290101459430
>
> KSA DOM
>
> 200320602_2
>
> 3
>
> نوره العصيمي
>
> Riyadh
>
> Saudi Arabia
>
> 966500434946
>
> 966500434946
>
> اسطنبول 9 Riyadh
>
>
>
> 1
>
> DLV
>
> 0.00
>
> Baby Items
>
> 0
>
> SAR
>
> 0
>
> 1
>
> 290101459440
>
> KSA DOM
>
> 200320815_2
>
> 4
>
> اماني القحطاني
>
> Riyadh
>
> Saudi Arabia
>
> 966503443669
>
> 966503443669
>
> حي العزيزيه جنوب الرياض  Riyadh
>
>
>
> 1
>
> DLV
>
> 0.00
>
> Baby Items
>
> 0
>
> SAR
>
> 0
>
> 1
>
> 290101459451
>
> KSA DOM
>
> 100173649_2
>
> 14
>
> هيلا الغامدي
>
> Al Baha
>
> Saudi Arabia
>
> 966564554402
>
> 966564554402
>
> bani dabian 9092 Al Baha
>
>
>
> 1
>
> DLV
>
> 0.00
>
> Baby Items
>
> 0
>
> SAR
>
> 0
>
> 1
>
> 290101459556
>
> KSA DOM
>
> 200322654_2
>
> 15
>
> Ehab Mlybari
>
> Makkah
>
> Saudi Arabia
>
> 966554542161
>
> 966554542161
>
> شارع محمد بن جبير بجوار مصرف الراجحي 2502 Makkah
>
>
>
> 1
>
> DLV
>
> 0.00
>
> Baby Items
>
> 0
>
> SAR
>
> 0
>
> 1
>
> 290101459567
>
> KSA DOM
>
> 100173981_2
>
> 17
>
> سلطان العتيبي
>
> Makkah
>
> Saudi Arabia
>
> 966545762604
>
> 966545762604
>
> شارع64 الطابق الثاني Makkah
>
>
>
> 1
>
> DLV
>
> 0.00
>
> Baby Items
>
> 0
>
> SAR
>
> 0
>
> 1
>
> 290101459589
>
> KSA DOM
>
> 100173985_2
>
> 18
>
> Kseniia  Sabaeva
>
> Dhahran
>
> Saudi Arabia
>
> 966500930197
>
> 966500930197
>
> Palm Springs Compound Villa 12 Dhahran
>
>
>
> 1
>
> DLV
>
> 0.00
>
> Baby Items
>
> 0
>
> SAR
>
> 0
>
> 1
>
> 290101459590
>
> KSA DOM
>
> 200324638_2
>
> 20
>
> حلا السيف
>
> Makkah
>
> Saudi Arabia
>
> 966560041614
>
> 966560041614
>
> خلف الدفاع المدني بحي الغساله  Makkah
>
>
>
> 1
>
> DLV
>
> 0.00
>
> Baby Items
>
> 0
>
> SAR
>
> 0
>
> 1
>
> 290101459617
>
> KSA DOM
>
> 200324783_2
>
> 21
>
> faris mohammad
>
> Zulfi
>
> Saudi Arabia
>
> 966504135616
>
> 966504135616
>
> شارع تبوك  Zulfi
>
>
>
> 1
>
> DLV
>
> 0.00
>
> Baby Items
>
> 0
>
> SAR
>
> 0
>
> 1
>
> 290101459628
>
> KSA DOM
>
> 200325914_2
>
> 22
>
> heba nasser
>
> Riyadh
>
> Saudi Arabia
>
> 966580616345
>
> 966580616345
>
> سدره ماركت  Riyadh
>
>
>
> 1
>
> DLV
>
> 0.00
>
> Baby Items
>
> 0
>
> SAR
>
> 0
>
> 1
>
> 290101459639
>
> KSA DOM
>
> 200325924_1
>
> 23
>
> العنود سلمان
>
> Qassim
>
> Saudi Arabia
>
> 966565193806
>
> 966565193806
>
> الملك عبدالعزيز الثاني Qassim
>
>
>
> 1
>
> DLV
>
> 0.00
>
> Baby Items
>
> 0
>
> SAR
>
> 0
>
> 1
>
> 290101459640
>
> KSA DOM
>
> 200325940
>
> 25
>
> Waad Alotaibi
>
> Riyadh
>
> Saudi Arabia
>
> 966553555499
>
> 966553555499
>
> Hittin  Riyadh
>
>
>
> 1
>
> DLV
>
> 0.00
>
> Baby Items
>
> 0
>
> SAR
>
> 0
>
> 1
>
> 290101459661
>
> KSA DOM
>
> 200325946_1
>
> 27
>
> هند المحمدي
>
> Rabigh
>
> Saudi Arabia
>
> 966541319441
>
> 966541319441
>
> الشارع العام  Rabigh
>
>
>
> 1
>
> DLV
>
> 0.00
>
> Baby Items
>
> 0
>
> SAR
>
> 0
>
> 1
>
> 290101459683
>
> KSA DOM
>
> 200325959_1
>
> 28
>
> Nora altoaimi
>
> Qassim
>
> Saudi Arabia
>
> 966556620263
>
> 966556620263
>
> عنيزه / الجوهره شارع عمر بن الخطاب Qassim
>
>
>
> 1
>
> DLV
>
> 0.00
>
> Baby Items
>
> 0
>
> SAR
>
> 0
>
> 1
>
> 290101459694
>
> KSA DOM
>
> 100176201_1
>
> 29
>
> حنان الحربي
>
> Madinah
>
> Saudi Arabia
>
> 966503195504
>
> 966503195504
>
> حي الربوه طريق الامير محمد بن عبدالعزيز حي الربوه شارع الامير محمد بن
> عبدالعزيز بعد صيدلية النهدي يمين Madinah
>
>
>
> 1
>
> DLV
>
> 0.00
>
> Baby Items
>
> 0
>
> SAR
>
> 0
>
> 1
>
> 290101459700
>
> KSA DOM
>
> 200325993_1
>
> 30
>
> ناهد محمد
>
> Zulfi
>
> Saudi Arabia
>
> 966555122350
>
> 966555122350
>
> حي اليرموك  Zulfi
>
>
>
> 1
>
> DLV
>
> 0.00
>
> Baby Items
>
> 0
>
> SAR
>
> 0
>
> 1
>
> 290101459711
>
> KSA DOM
>
> 100176222_2
>
> 32
>
> Dr. Abdulwahab Alkhadhari
>
> Riyadh
>
> Saudi Arabia
>
> 966555148360
>
> 966555148360
>
> king Saud University School of Law Riyadh
>
>
>
> 1
>
> DLV
>
> 0.00
>
> Baby Items
>
> 0
>
> SAR
>
> 0
>
> 1
>
> 290101459733
>
> KSA DOM
>
> 200326003_1
>
> 34
>
> عبير فارس
>
> Riyadh
>
> Saudi Arabia
>
> 966551549344
>
> 966551549344
>
> ابراهيم بن ثنيان ٢٠ Riyadh
>
>
>
> 1
>
> DLV
>
> 0.00
>
> Baby Items
>
> 0
>
> SAR
>
> 0
>
> 1
>
> 290101459755
>
> KSA DOM
>
> 200326002_1
>
> 35
>
> شوق العائله
>
> Madinah
>
> Saudi Arabia
>
> 966504163319
>
> 966504163319
>
> جبار بن صخرخلف ادارة الدفاع المدني 4322 Madinah
>
>
>
> 1
>
> DLV
>
> 0.00
>
> Baby Items
>
> 0
>
> SAR
>
> 0
>
> 1
>
> 290101459766
>
> KSA DOM
>
> 200326031
>
> 37
>
> عبد العزيز المطوع
>
> Gizan
>
> Saudi Arabia
>
> 966556674338
>
> 966556674338
>
> الشارع العام  Gizan
>
>
>
> 1
>
> DLV
>
> 0.00
>
> Baby Items
>
> 0
>
> SAR
>
> 0
>
> 1
>
> 290101459788
>
> KSA DOM
>
> 200326059_1
>
> 39
>
> Alhanouf Alrakian
>
> Riyadh
>
> Saudi Arabia
>
> 966539135155
>
> 966539135155
>
> ٧٣٦٦ الجامع الازهر - المرسلات - الرياض ١٢٤٦٢-٣٨٨٢ المملكة العربيه
> السعرديه  Riyadh
>
>
>
> 1
>
> DLV
>
> 0.00
>
> Baby Items
>
> 0
>
> SAR
>
> 0
>
> 1
>
> 290101459805
>
> KSA DOM
>
> 200326068
>
> 40
>
> حسام الاحمدي
>
> Madinah
>
> Saudi Arabia
>
> 966566810666
>
> 966566810666
>
> الامام مسلم  Madinah
>
>
>
> 1
>
> DLV
>
> 0.00
>
> Baby Items
>
> 0
>
> SAR
>
> 0
>
> 1
>
> 290101459816
>
> KSA DOM
>
> 100176274_1
>
> 41
>
> محمد المعاوي
>
> Bisha
>
> Saudi Arabia
>
> 966569982940
>
> 966569982940
>
> ثانوية الحرف  Bisha
>
>
>
> 1
>
> DLV
>
> 0.00
>
> Baby Items
>
> 0
>
> SAR
>
> 0
>
> 1
>
> 290101459827
>
> KSA DOM
>
> 100176290
>
> 42
>
> تركي ..
>
> Buraydah
>
> Saudi Arabia
>
> 966543228489
>
> 966543228489
>
> حي الفايزيه ، شارع الامام مسلم ، شارع الستين  Buraydah
>
>
>
> 1
>
> DLV
>
> 0.00
>
> Baby Items
>
> 0
>
> SAR
>
> 0
>
> 1
>
> 290101459838
>
> KSA DOM
>
> 200326071_2
>
> 43
>
> Munirah Hamd
>
> AlBukayriyah
>
> Saudi Arabia
>
> 966568384888
>
> 966568384888
>
> القصيم - البكيرية  AlBukayriyah
>
>
>
> 1
>
> DLV
>
> 0.00
>
> Baby Items
>
> 0
>
> SAR
>
> 0
>
> 1
>
> 290101459849
>
> KSA DOM
>
> 200326110
>
> 45
>
> muneerah ja
>
> Riyadh
>
> Saudi Arabia
>
> 966500279216
>
> 966500279216
>
> القيروان شارع ابراهيم الرهاوي رقم الوحده ١ Riyadh
>
>
>
> 1
>
> DLV
>
> 0.00
>
> Baby Items
>
> 0
>
> SAR
>
> 0
>
> 1
>
> 290101459860
>
> KSA DOM
>
> 100176307
>
> 46
>
> Manar Allihaibi
>
> Makkah
>
> Saudi Arabia
>
> 966505560078
>
> 966505560078
>
> شارع الثلاثين - خلف مجمع تداوي الطبي 1 Makkah
>
>
>
> 1
>
> DLV
>
> 0.00
>
> Baby Items
>
> 0
>
> SAR
>
> 0
>
> 1
>
> 290101459871
>
> KSA DOM
>
> 200326109
>
> 47
>
> enaam asiri
>
> Abha
>
> Saudi Arabia
>
> 966531848444
>
> 966531848444
>
> أسد بن موسى فيلا ٨ Abha
>
>
>
> 1
>
> DLV
>
> 0.00
>
> Baby Items
>
> 0
>
> SAR
>
> 0
>
> 1
>
> 290101459882
>
> KSA DOM
>
> 200326153
>
> 48
>
> Rotan Ho
>
> Buraydah
>
> Saudi Arabia
>
> 966563210513
>
> 966563210513
>
> عمر بن عبدالعزيز 5323 Buraydah
>
>
>
> 1
>
> DLV
>
> 0.00
>
> Baby Items
>
> 0
>
> SAR
>
> 0
>
> 1
>
> 290101459893
>
> KSA DOM
>
> 200326159_1
>
> 49
>
> Alaa Omer E
>
> Makkah
>
> Saudi Arabia
>
> 966555446849
>
> 966555446849
>
> العزيزيه ستر الحياني قتاده الطحان Makkah
>
>
>
> 1
>
> DLV
>
> 0.00
>
> Baby Items
>
> 0
>
> SAR
>
> 0
>
> 1
>
> 290101459900
>
> KSA DOM
>
> 200326170_2
>
> 50
>
> ماجدة صالح
>
> Riyadh
>
> Saudi Arabia
>
> 966506404908
>
> 966506404908
>
> شارع داغستان رقم ٦ Riyadh
>
>
>
> 1
>
> DLV
>
> 0.00
>
> Baby Items
>
> 0
>
> SAR
>
> 0
>
> 1
>
> 290101459910
>
> KSA DOM
>
> 200320159_2
>
> 1
>
> Norah Nasser
>
> Al Hassa
>
> Saudi Arabia
>
> 966532595222
>
> 966532595222
>
> محاسن ارامكو  Al Hassa
>
>
>
> 1
>
> DLV
>
> 0.00
>
> Baby Items
>
> 0
>
> SAR
>
> 0
>
> 1
>
> 290101459429
>
> *Not Handed over to SMSA*
>
> 200321735_2
>
> 5
>
> um hussam al harbi
>
> Makkah
>
> Saudi Arabia
>
> 966535437534
>
> 966535437534
>
> زهرة العمره خلف سوق السوريين Makkah
>
>
>
> 1
>
> DLV
>
> 0.00
>
> Baby Items
>
> 0
>
> SAR
>
> 0
>
> 1
>
> 290101459462
>
> *Not Handed over to SMSA*
>
> 200321743_2
>
> 6
>
> rabab madani
>
> Makkah
>
> Saudi Arabia
>
> 966566693356
>
> 966566693356
>
> الشرائع مخطط ٢ اقرب معلم سوبرماركت بندة - عمارة - الدور الارضي - Makkah
>
>
>
> 1
>
> DLV
>
> 0.00
>
> Baby Items
>
> 0
>
> SAR
>
> 0
>
> 1
>
> 290101459473
>
> *Not Handed over to SMSA*
>
> 200321414_2
>
> 7
>
> وسميه محمد
>
> Buraydah
>
> Saudi Arabia
>
> 966532020406
>
> 966532020406
>
> خلف اسواق مرجان السعوديه حي النهضه Buraydah
>
>
>
> 1
>
> DLV
>
> 0.00
>
> Baby Items
>
> 0
>
> SAR
>
> 0
>
> 1
>
> 290101459484
>
> *Not Handed over to SMSA*
>
> 100173267_2
>
> 8
>
> Ryhana Alasafra
>
> Tarut
>
> Saudi Arabia
>
> 966560485000
>
> 966560485000
>
> شارع سنابس العام/ مركز عليوات 6438-2 Tarut
>
>
>
> 1
>
> DLV
>
> 0.00
>
> Baby Items
>
> 0
>
> SAR
>
> 0
>
> 1
>
> 290101459495
>
> *Not Handed over to SMSA*
>
> 100173393_2
>
> 9
>
> muna khalid
>
> Dammam
>
> Saudi Arabia
>
> 966562177858
>
> 966562177858
>
> 19c street  Dammam
>
>
>
> 1
>
> DLV
>
> 0.00
>
> Baby Items
>
> 0
>
> SAR
>
> 0
>
> 1
>
> 290101459501
>
> *Not Handed over to SMSA*
>
> 100173516_2
>
> 10
>
> Nouf Zaid
>
> Riyadh
>
> Saudi Arabia
>
> 966554476711
>
> 966554476711
>
> Street no.208 . Unit No 2 ‏Riyadh 13522 - 6990 KSA ‏4449 No. 208​ - Al
> Malqa Dist. Unit No 2 ‏Riyadh 13522 - 6990 KSA Riyadh
>
>
>
> 1
>
> DLV
>
> 0.00
>
> Baby Items
>
> 0
>
> SAR
>
> 0
>
> 1
>
> 290101459512
>
> *Not Handed over to SMSA*
>
> 100173526_2
>
> 11
>
> Rania garah
>
> Madinah
>
> Saudi Arabia
>
> 966503329001
>
> 966503329001
>
> alqiblateen sultanah Madinah
>
>
>
> 1
>
> DLV
>
> 0.00
>
> Baby Items
>
> 0
>
> SAR
>
> 0
>
> 1
>
> 290101459523
>
> *Not Handed over to SMSA*
>
> 200322176_2
>
> 12
>
> razan .h.o
>
> Makkah
>
> Saudi Arabia
>
> 966544062366
>
> 966544062366
>
> البحيرات مسجد القناوي شقة رقم 5 Makkah
>
>
>
> 1
>
> DLV
>
> 0.00
>
> Baby Items
>
> 0
>
> SAR
>
> 0
>
> 1
>
> 290101459534
>
> *Not Handed over to SMSA*
>
> 200322155
>
> 13
>
> طارق محمد
>
> Makkah
>
> Saudi Arabia
>
> 966538181231
>
> 966538181231
>
> شراء شراء Makkah
>
>
>
> 1
>
> DLV
>
> 0.00
>
> Baby Items
>
> 0
>
> SAR
>
> 0
>
> 1
>
> 290101459545
>
> *Not Handed over to SMSA*
>
> 100173840_2
>
> 16
>
> Dr Leena Baghdadi
>
> Riyadh
>
> Saudi Arabia
>
> 966555696963
>
> 966555696963
>
> 8117 Al Amir Abdul llah Ibn Abdulaziz Al Muhammadiyah Unit no.1 Riyadh
>
>
>
> 1
>
> DLV
>
> 0.00
>
> Baby Items
>
> 0
>
> SAR
>
> 0
>
> 1
>
> 290101459578
>
> *Not Handed over to SMSA*
>
> 200323178_2
>
> 19
>
> soma ali
>
> Al Taif
>
> Saudi Arabia
>
> 966509109603
>
> 966509109603
>
> سوبر ماركت المنار ٣ Al Taif
>
>
>
> 1
>
> DLV
>
> 0.00
>
> Baby Items
>
> 0
>
> SAR
>
> 0
>
> 1
>
> 290101459606
>
> *Not Handed over to SMSA*
>
> 100176156_2
>
> 24
>
> فهد السعيد
>
> Riyadh
>
> Saudi Arabia
>
> 966530127224
>
> 966530127224
>
> شارع إبراهيم الجاسر  Riyadh
>
>
>
> 1
>
> DLV
>
> 0.00
>
> Baby Items
>
> 0
>
> SAR
>
> 0
>
> 1
>
> 290101459650
>
> *Not Handed over to SMSA*
>
> 200325941_2
>
> 26
>
> nawal al
>
> Madinah
>
> Saudi Arabia
>
> 966532955382
>
> 966532955382
>
> شارع المنارات شارع المنارات Madinah
>
>
>
> 1
>
> DLV
>
> 0.00
>
> Baby Items
>
> 0
>
> SAR
>
> 0
>
> 1
>
> 290101459672
>
> *Not Handed over to SMSA*
>
> 200325996_1
>
> 31
>
> هيلة نايف
>
> Buraydah
>
> Saudi Arabia
>
> 966554174447
>
> 966554174447
>
> تموينات الحربي الروضه Buraydah
>
>
>
> 1
>
> DLV
>
> 0.00
>
> Baby Items
>
> 0
>
> SAR
>
> 0
>
> 1
>
> 290101459722
>
> *Not Handed over to SMSA*
>
> 100176223_1
>
> 33
>
> فهاد البلوي
>
> Tabuk
>
> Saudi Arabia
>
> 966599993219
>
> 966599993219
>
> King abdullH  Tabuk
>
>
>
> 1
>
> DLV
>
> 0.00
>
> Baby Items
>
> 0
>
> SAR
>
> 0
>
> 1
>
> 290101459744
>
> *Not Handed over to SMSA*
>
> 200326021
>
> 36
>
> somaia alshehri
>
> Khamis Musheet
>
> Saudi Arabia
>
> 966548481079
>
> 966548481079
>
> شارع الضيافه  Khamis Musheet
>
>
>
> 1
>
> DLV
>
> 0.00
>
> Baby Items
>
> 0
>
> SAR
>
> 0
>
> 1
>
> 290101459777
>
> *Not Handed over to SMSA*
>
> 200326044_1
>
> 38
>
> فهد الغامدي
>
> Al Baha
>
> Saudi Arabia
>
> 966542255635
>
> 966542255635
>
> سعد بن صقر الشارع العام Al Baha
>
>
>
> 1
>
> DLV
>
> 0.00
>
> Baby Items
>
> 0
>
> SAR
>
> 0
>
> 1
>
> 290101459799
>
> *Not Handed over to SMSA*
>
> 200326091_1
>
> 44
>
> نوره المطلق
>
> Buraydah
>
> Saudi Arabia
>
> 966532733555
>
> 966532733555
>
> طريق عمر بن الخطاب دبلوكس Buraydah
>
>
>
> 1
>
> DLV
>
> 0.00
>
> Baby Items
>
> 0
>
> SAR
>
> 0
>
> 1
>
> 290101459850
>
> *Not Handed over to SMSA*
>
>
>
>
>
> Thanks & Regards,
>
> *MARIYA CHRISTY*
>
> CS Key Accounts Agent
> Customer Service Dept.
> Dubai - United Arab Emirates
>
> T
>
> +971 4 606 9099
>
>  EXT
>
>   4032
>
> M
>
> +971 58 954 7017
>
>  F
>
> +971 4 235 1166
>
> E
>
> [email-masked] <[email-masked]>
>
> <http://www.smsaexpress.com/>
>
> <https://www.iso.org/home.html>
>
> <https://www.tapaonline.org/>
>
> <https://www.ticsi.org/>
>
> <https://sa.greatplacetowork.com/en/>
>
> <http://www.facebook.com/SMSAExpress>
>
>  <http://twitter.com/SMSAExpress>
>
> <http://www.instagram.com/SMSAExpress>
>
> <https://www.linkedin.com/company/smsaexpress/>
>
> [image: Description: Description: Please consider the environment before
> printing this email]
>
>
>
> This e-mail contains confidential information or information belonging to
> SMSA Express and is intended solely for the addressees. The unauthorized
> disclosure, use, dissemination or copying (either whole or partial) of this
> e-mail, or any information it contains, is prohibited. E-mails are
> susceptible to alteration and their integrity cannot be guaranteed. SMSA
> Express shall not be liable for this e-mail if modified or falsified. If
> you are not the intended recipient of this e-mail, please delete it
> immediately from your system and notify the sender of the wrong delivery
> and the mail deletion.
>
>
>
>
>
> *From:* Hussain Firoz Miyagamwala [mailto:[email-masked]]
> *Sent:* Monday, 10 August, 2020 9:47 AM
> *To:* Ronald Gaviola; Mariya Christy
> *Cc:* Pavankumar A ([email-masked]); Eugene Mugisa; Johannes
> Jade Pabeca; customer care; Key Accounts - UAE; Mir Taqi Ali; Colin Coelho;
> Amir Mustafa Ebadda
> *Subject:* Re: COMPLAINT ABOUT COD AMOUNT || 290101459640 || MUMZWOLRD
>
>
>
> Dear Mariya,
>
>
>
> Thanks for escalating this issue.
>
> Please note that the COD charges were added by mistake.
>
>
>
> Please find the attached AWBs which were affected, Kindly ask your team to
> amend the charges in the system as these are ALL PAID orders confirmed.
>
>
>
>
>
>
>
>
> On Mon, Aug 10, 2020 at 9:43 AM Ronald Gaviola <[email-masked]>
> wrote:
>
> Adding +Hussain Firoz Miyagamwala <[email-masked]>
>
>
>
> Please check.
>
>
>
>
>
> Regards,
>
> Ronald
>
>
>
>
>
> On Mon, Aug 10, 2020 at 9:40 AM Mariya Christy <[email-masked]>
> wrote:
>
> *Dear Ronald,*
>
>
>
> With refer to sub shipment we received complaint from CNEE that they
> already paid online, but upon checking the AWB which is pasted on the
> shipment is having COD as “0” whereas SMSA AWB is having COD as “169 SAR”.
>
>
>
> Please look into this case as we received same complaint before on
> AWB#290101459816, attached email for reference.
>
>
>
>
>
>
>
> *AWB on shipment*
>
> *SMSA AWB*
>
>
>
>
>
>
> *awbNo*
>
> *Reference*
>
> *PUP Dated*
>
> *codAmt*
>
> 290101459910
>
> 200326170_2
>
> 8-Aug-20
>
> 169
>
> 290101459900
>
> 200326159_1
>
> 8-Aug-20
>
> 169
>
> 290101459893
>
> 200326153
>
> 8-Aug-20
>
> 169
>
> 290101459882
>
> 200326109
>
> 8-Aug-20
>
> 169
>
> 290101459871
>
> 100176307
>
> 8-Aug-20
>
> 169
>
> 290101459860
>
> 200326110
>
> 8-Aug-20
>
> 169
>
> 290101459849
>
> 200326071_2
>
> 8-Aug-20
>
> 169
>
> 290101459838
>
> 100176290
>
> 8-Aug-20
>
> 169
>
> 290101459827
>
> 100176274_1
>
> 8-Aug-20
>
> 169
>
> 290101459816
>
> 200326068
>
> 8-Aug-20
>
> 169
>
> 290101459805
>
> 200326059_1
>
> 8-Aug-20
>
> 169
>
> 290101459788
>
> 200326031
>
> 8-Aug-20
>
> 169
>
> 290101459766
>
> 200326002_1
>
> 8-Aug-20
>
> 169
>
> 290101459755
>
> 200326003_1
>
> 8-Aug-20
>
> 169
>
> 290101459733
>
> 100176222_2
>
> 8-Aug-20
>
> 169
>
> 290101459711
>
> 200325993_1
>
> 8-Aug-20
>
> 169
>
> 290101459700
>
> 100176201_1
>
> 8-Aug-20
>
> 169
>
> 290101459694
>
> 200325959_1
>
> 8-Aug-20
>
> 169
>
> 290101459683
>
> 200325946_1
>
> 8-Aug-20
>
> 169
>
> 290101459661
>
> 200325940
>
> 8-Aug-20
>
> 169
>
> 290101459640
>
> 200325924_1
>
> 8-Aug-20
>
> 169
>
> 290101459639
>
> 200325914_2
>
> 8-Aug-20
>
> 169
>
> 290101459628
>
> 200324783_2
>
> 8-Aug-20
>
> 169
>
> 290101459617
>
> 200324638_2
>
> 8-Aug-20
>
> 169
>
> 290101459590
>
> 100173985_2
>
> 8-Aug-20
>
> 169
>
> 290101459589
>
> 100173981_2
>
> 8-Aug-20
>
> 169
>
> 290101459567
>
> 200322654_2
>
> 8-Aug-20
>
> 169
>
> 290101459556
>
> 100173649_2
>
> 8-Aug-20
>
> 169
>
> 290101459451
>
> 200320815_2
>
> 8-Aug-20
>
> 169
>
> 290101459440
>
> 200320602_2
>
> 8-Aug-20
>
> 169
>
> 290101459430
>
> 200320500
>
> 8-Aug-20
>
> 169
>
>
>
>
>
> Thanks & Regards,
>
> *MARIYA CHRISTY*
>
> CS Key Accounts Agent
> Customer Service Dept.
> Dubai - United Arab Emirates
>
> T
>
> +971 4 606 9099
>
>  EXT
>
>   4032
>
> M
>
> +971 58 954 7017
>
>  F
>
> +971 4 235 1166
>
> E
>
> [email-masked] <[email-masked]>
>
> <http://www.smsaexpress.com/>
>
> <https://www.iso.org/home.html>
>
> <https://www.tapaonline.org/>
>
> <https://www.ticsi.org/>
>
> <https://sa.greatplacetowork.com/en/>
>
> <http://www.facebook.com/SMSAExpress>
>
>  <http://twitter.com/SMSAExpress>
>
> <http://www.instagram.com/SMSAExpress>
>
> <https://www.linkedin.com/company/smsaexpress/>
>
> [image: Description: Description: Please consider the environment before
> printing this email]
>
>
>
> This e-mail contains confidential information or information belonging to
> SMSA Express and is intended solely for the addressees. The unauthorized
> disclosure, use, dissemination or copying (either whole or partial) of this
> e-mail, or any information it contains, is prohibited. E-mails are
> susceptible to alteration and their integrity cannot be guaranteed. SMSA
> Express shall not be liable for this e-mail if modified or falsified. If
> you are not the intended recipient of this e-mail, please delete it
> immediately from your system and notify the sender of the wrong delivery
> and the mail deletion.
>
>
>
>
>
>