Subject: RE: 1093161462 || Collection || 600906105 << Reference ID: 61738496 >>
From: "'Hesham Hatem (DHL AE)' via customer care" <[email-masked]>
To: Malak Nobeh <[email-masked]>
Cc: Ekta Jesswani <[email-masked]>, Alaa Musa <[email-masked]>, Alaa Musa <[email-masked]>, customer care <[email-masked]>, Moataz Salah El Din <[email-masked]>, Tamara Akhieva <[email-masked]>, Returns.fc <[email-masked]>, ae.mumzworld <[email-masked]>, Asad <[email-masked]>, Eugene Mugisa <[email-masked]>, Shady Elgendy <[email-masked]>, Ronald Gaviola <[email-masked]>
Date: Mon, 10 Aug 2020 06:33:18 +0000
List-Id: <ccteam.mumzworld.com>

Hi Malak,

Please note that booking was arranged by road thus it’s not possible as the service is suspended , however if you wish to book by air we can arrange for the collection.

Hi Khalid,

Please confirm.

Regards,
Hesham Hatem
Major Accounts Manager

DHL EXPRESS
P.O.Box 6252
Dubai
United Arab Emirates

Phone: +971 4 2924858
Mobile: +971 50 1898588
<hcoronavirus.dhl>

From: Malak Nobeh [mailto:[email-masked]]
Sent: 10 August 2020 10:06
To: Hesham Hatem (DHL AE) <[email-masked]>
Cc: Ekta Jesswani <[email-masked]>; Alaa Musa <[email-masked]>; Alaa Musa <[email-masked]>; customer care <[email-masked]>; Moataz Salah El Din <[email-masked]>; Tamara Akhieva <[email-masked]>; Returns.fc <[email-masked]>; ae.mumzworld <[email-masked]>; Asad <[email-masked]>; Eugene Mugisa <[email-masked]>; Shady Elgendy <[email-masked]>; Ronald Gaviola <[email-masked]>
Subject: Re: 1093161462 || Collection || 600906105 << Reference ID: 61738496 >>

Dear Hesham,

Hope you are doing well and Safe,

We need your kind support for this case , as we deliver wrong item for the customer worth  2,185.00 AED,and we need to collect the item from her in order to process the refund as per her request.Please let us know if we can collect the item , and if its not what is the estimated time to collect it.

Kindly note this is DED CASE.

Thanks.

On Thu, 6 Aug 2020 at 11:20, ae.mumzworld via customer care <[email-masked]<mailto:[email-masked]>> wrote:

Hi Ekta,

Good day.

Movement is still suspended.

Should you require any further assistance, please contact me directly.

Best Regards,

Khalid Khalfan
Key Account Advisor

DHL EXPRESS
P.O.Box 6252
Dubai
United Arab Emirates
2924114

>> Original Message ...
>> From: [email-masked]<mailto:[email-masked]>
>> To: [email-masked]<mailto:[email-masked]>, [email-masked]<mailto:[email-masked]>
>> Cc: [email-masked]<mailto:[email-masked]>, [email-masked]<mailto:[email-masked]>, [email-masked]<mailto:[email-masked]>, [email-masked]<mailto:[email-masked]>, [email-masked]<mailto:[email-masked]>
>> Subject: Re: 1093161462 || Collection || 600906105 << Reference ID: 61738496 >>
>> Sent: Tue, 04 Aug 2020 18:59:13 UTC+04:00
>>
>>
Hi Mohamed,

>>
With regards to the above collection request, can you please advise if the roads are now cleared for movement and collection?
Accordingly, we can request for new return AWB

>>
@Alaa Musa<mailto:[email-masked]> Please create a new return AWB upon confirmation from Mohamed.
>>

>>
Thanks

>>
Regards,
Ekta

>>
On Wed, 22 Jul 2020 at 18:58, ae.mumzworld via customer care <[email-masked]<mailto:[email-masked]>> wrote:
>>

Dear Alaa,

>>

Please not the Booking has been cancelled for now due to road movements are suspended in this area.

>>
Should you require any further assistance, please contact me directly.

>>

>>

>>
Best Regards,

>>

>>
Mohamed Shabreen
Key Account Advisor

>>
DHL EXPRESS
P.O.Box 6252
Dubai
United Arab Emirates
600567567

>>

[[:removedImage(AEKAD_Time1591580709219.jpg):]]
>>

>>

>>

>>

>>

>>
>>

>> Original Message ...
>> From: [email-masked]<mailto:[email-masked]>
>> To: [email-masked]<mailto:[email-masked]>
>> Cc: [email-masked]<mailto:[email-masked]>, [email-masked]<mailto:[email-masked]>, [email-masked]<mailto:[email-masked]>, [email-masked]<mailto:[email-masked]>
>> Subject: Re: 1093161462 || Collection || 600906105 << Reference ID: 61738496 >>
>> Sent: Wed, 22 Jul 2020 16:28:07 UTC+04:00
>>
>>
Hi Mohamed,
>>

>>
The collection reference is :

>>
 CBJ200714627022

>>
Regards,
Alaa

>>

>>
On Tue, 21 Jul 2020 at 14:01, <[email-masked]<mailto:[email-masked]>> wrote:
>>

Dear Alaa,

>>

Please Provide the Booking referance number starting from CBJ

>>

>>
Should you require any further assistance, please contact me directly.

>>

>>

>>
Best Regards,

>>

>>
Mohamed Shabreen
Key Account Advisor

>>
DHL EXPRESS
P.O.Box 6252
Dubai
United Arab Emirates
600567567

>>

[[:removedImage(AEKAD_Time1591580709219.jpg):]]
>>

>>

>>

>>

>>

>>
>>

>> Original Message ...
>> From: [email-masked]<mailto:[email-masked]>
>> To: [email-masked]<mailto:[email-masked]>
>> Cc: [email-masked]<mailto:[email-masked]>, [email-masked]<mailto:[email-masked]>, [email-masked]<mailto:[email-masked]>, [email-masked]<mailto:[email-masked]>
>> Subject: 1093161462 || Collection || 600906105
>> Sent: Sun, 19 Jul 2020 10:09:17 UTC+04:00
>>
>>
Dear team,
>>

>>
Please arrange urgent collection , the customer is following up on a daily basis.

>>
Regards,
Alaa

>>

>>

>>

>>

--
>>
Regards,

>>
[https://docs.google.com/uc?export=download&id=1vx9GjK5w4TX8awN5r192ZT0BxLw2nGcN&revid=0B7lJH7sxJ5zwK2pKMUdycXVzYzdnWE1TcEQ2RWVISitKK0NZPQ]
>>

--
[https://docs.google.com/uc?export=download&id=1mPCcQDU1dziU75Pq4Il3al2EbCG4t-M7&revid=0B_P6SAEH4GP8bm1VMTgwRkJiN0FSQ0E2bmhpVEZJYTFReWd3PQ]
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