Subject: Re: COMPLAINT ABOUT COD AMOUNT || 290101459640 || MUMZWOLRD
From: Hussain Firoz Miyagamwala <[email-masked]>
To: Ronald Gaviola <[email-masked]>, Mariya Christy <[email-masked]>
Cc: "Pavankumar A ([email-masked])" <[email-masked]>, Eugene Mugisa <[email-masked]>, Johannes Jade Pabeca <[email-masked]>, customer care <[email-masked]>, Key Accounts - UAE <[email-masked]>, Mir Taqi Ali <[email-masked]>, Colin Coelho <[email-masked]>, Amir Mustafa Ebadda <[email-masked]>
Date: Mon, 10 Aug 2020 09:46:44 +0400
List-Id: <ccteam.mumzworld.com>

Dear Mariya,

Thanks for escalating this issue.
Please note that the COD charges were added by mistake.

Please find the attached AWBs which were affected, Kindly ask your team to
amend the charges in the system as these are ALL PAID orders confirmed.

On Mon, Aug 10, 2020 at 9:43 AM Ronald Gaviola <[email-masked]> wrote:

> Adding +Hussain Firoz Miyagamwala <[email-masked]>
>
> Please check.
>
>
> Regards,
> Ronald
>
>
> On Mon, Aug 10, 2020 at 9:40 AM Mariya Christy <[email-masked]>
> wrote:
>
>> *Dear Ronald,*
>>
>>
>>
>> With refer to sub shipment we received complaint from CNEE that they
>> already paid online, but upon checking the AWB which is pasted on the
>> shipment is having COD as “0” whereas SMSA AWB is having COD as “169 SAR”.
>>
>>
>>
>> Please look into this case as we received same complaint before on
>> AWB#290101459816, attached email for reference.
>>
>>
>>
>>
>>
>>
>>
>> *AWB on shipment*
>>
>> *SMSA AWB*
>>
>>
>>
>>
>>
>>
>> *awbNo*
>>
>> *Reference*
>>
>> *PUP Dated*
>>
>> *codAmt*
>>
>> 290101459910
>>
>> 200326170_2
>>
>> 8-Aug-20
>>
>> 169
>>
>> 290101459900
>>
>> 200326159_1
>>
>> 8-Aug-20
>>
>> 169
>>
>> 290101459893
>>
>> 200326153
>>
>> 8-Aug-20
>>
>> 169
>>
>> 290101459882
>>
>> 200326109
>>
>> 8-Aug-20
>>
>> 169
>>
>> 290101459871
>>
>> 100176307
>>
>> 8-Aug-20
>>
>> 169
>>
>> 290101459860
>>
>> 200326110
>>
>> 8-Aug-20
>>
>> 169
>>
>> 290101459849
>>
>> 200326071_2
>>
>> 8-Aug-20
>>
>> 169
>>
>> 290101459838
>>
>> 100176290
>>
>> 8-Aug-20
>>
>> 169
>>
>> 290101459827
>>
>> 100176274_1
>>
>> 8-Aug-20
>>
>> 169
>>
>> 290101459816
>>
>> 200326068
>>
>> 8-Aug-20
>>
>> 169
>>
>> 290101459805
>>
>> 200326059_1
>>
>> 8-Aug-20
>>
>> 169
>>
>> 290101459788
>>
>> 200326031
>>
>> 8-Aug-20
>>
>> 169
>>
>> 290101459766
>>
>> 200326002_1
>>
>> 8-Aug-20
>>
>> 169
>>
>> 290101459755
>>
>> 200326003_1
>>
>> 8-Aug-20
>>
>> 169
>>
>> 290101459733
>>
>> 100176222_2
>>
>> 8-Aug-20
>>
>> 169
>>
>> 290101459711
>>
>> 200325993_1
>>
>> 8-Aug-20
>>
>> 169
>>
>> 290101459700
>>
>> 100176201_1
>>
>> 8-Aug-20
>>
>> 169
>>
>> 290101459694
>>
>> 200325959_1
>>
>> 8-Aug-20
>>
>> 169
>>
>> 290101459683
>>
>> 200325946_1
>>
>> 8-Aug-20
>>
>> 169
>>
>> 290101459661
>>
>> 200325940
>>
>> 8-Aug-20
>>
>> 169
>>
>> 290101459640
>>
>> 200325924_1
>>
>> 8-Aug-20
>>
>> 169
>>
>> 290101459639
>>
>> 200325914_2
>>
>> 8-Aug-20
>>
>> 169
>>
>> 290101459628
>>
>> 200324783_2
>>
>> 8-Aug-20
>>
>> 169
>>
>> 290101459617
>>
>> 200324638_2
>>
>> 8-Aug-20
>>
>> 169
>>
>> 290101459590
>>
>> 100173985_2
>>
>> 8-Aug-20
>>
>> 169
>>
>> 290101459589
>>
>> 100173981_2
>>
>> 8-Aug-20
>>
>> 169
>>
>> 290101459567
>>
>> 200322654_2
>>
>> 8-Aug-20
>>
>> 169
>>
>> 290101459556
>>
>> 100173649_2
>>
>> 8-Aug-20
>>
>> 169
>>
>> 290101459451
>>
>> 200320815_2
>>
>> 8-Aug-20
>>
>> 169
>>
>> 290101459440
>>
>> 200320602_2
>>
>> 8-Aug-20
>>
>> 169
>>
>> 290101459430
>>
>> 200320500
>>
>> 8-Aug-20
>>
>> 169
>>
>>
>>
>>
>>
>> Thanks & Regards,
>>
>> *MARIYA CHRISTY*
>>
>> CS Key Accounts Agent
>> Customer Service Dept.
>> Dubai - United Arab Emirates
>>
>> T
>>
>> +971 4 606 9099
>>
>>  EXT
>>
>>   4032
>>
>> M
>>
>> +971 58 954 7017
>>
>>  F
>>
>> +971 4 235 1166
>>
>> E
>>
>> [email-masked] <[email-masked]>
>>
>> <http://www.smsaexpress.com/>
>>
>> <https://www.iso.org/home.html>
>>
>> <https://www.tapaonline.org/>
>>
>> <https://www.ticsi.org/>
>>
>> <https://sa.greatplacetowork.com/en/>
>>
>> <http://www.facebook.com/SMSAExpress>
>>
>>  <http://twitter.com/SMSAExpress>
>>
>> <http://www.instagram.com/SMSAExpress>
>>
>> <https://www.linkedin.com/company/smsaexpress/>
>>
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>>
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