Subject: Re: Return - 600928295// CRA_AR_RE13759
From: Mary Anne Agapito <[email-masked]>
To: Elena Skryabina <[email-masked]>
Cc: "Returns.fc" <[email-masked]>, Denmark A <[email-masked]>, Michael Rolle <[email-masked]>, customer care <[email-masked]>, Ekta Jesswani <[email-masked]>, Amir Julkarnain <[email-masked]>, Anas nazzal <[email-masked]>, Ashley Fernandes <[email-masked]>
Date: Mon, 10 Aug 2020 09:14:58 +0400
List-Id: <ccteam.mumzworld.com>

Hi Elena,

Just a gentle reminder on the above.

Since it came from an old PO, the vendor is unable to issue a credit note.
The customer keeps on following up on her store credit.

Please assist. Thank you
Warm Regards,

*Mary Anne Agapito*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
 www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Sun, Aug 9, 2020 at 2:34 PM Ashley Fernandes <[email-masked]>
wrote:

> Dear Mac,
>
> Please be informed that the item was fulfilled from our end, might be from
> a customer returns case as the last PO issued to the vendor Metelegance was
> on *11th April, 2020 *and the vendor might not be in a position to accept
> returns after 4 months.
>
> ++ @Elena Skryabina <[email-masked]>
>
> Thanks and Regards,
>
>
> *Ashley Fernandes *
>
> Logistics Executive
>
>
> *P* +971 4 245 1358      *M* +971 56 948 3116       *E*
> [email-masked]
>
> *A* B 407-408, Building 4, Dubai Design District, PO Box 500245, Dubai,
> UAE
>
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> On Sun, Aug 9, 2020 at 12:12 PM Mary Anne Agapito <[email-masked]>
> wrote:
>
>> Hi Team,
>>
>> The trampoline has been returned due to the size issue. It seems the
>> trampoline is quite big for the place of the customer. This was the
>> information given to the customer by the installation team (Metelegance).
>> It was the vendor who opened the item.
>>
>> The customer is asking for a store credit. Ekta already approved it.
>>
>> Please assist in this matter. The customer keeps on following up and
>> extremely upset.
>>
>> Thank you
>> Warm Regards,
>>
>> *Mary Anne Agapito*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>  w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>