Subject: Re: Order #600912814 // ATC-Motobike16 // Kawasaki - Moto 16"KidsBike - Green // Defective
From: Denmark A <[email-masked]>
To: Usman <[email-masked]>
Cc: Michael Rolle <[email-masked]>, Retail <[email-masked]>, Zishan <[email-masked]>, Abdelmohsen basha <[email-masked]>, Radwa Ali <[email-masked]>, Mary Anne Agapito <[email-masked]>, customer care <[email-masked]>, "Returns.fc" <[email-masked]>, "Alina D'Souza" <[email-masked]>, Samran Iftikhar <[email-masked]>
Date: Sun, 9 Aug 2020 22:17:01 +0400
List-Id: <ccteam.mumzworld.com>

Dear Usman,

Please share the credit note thank you.

Regards,
Den mark

On Mon, Aug 3, 2020 at 5:48 PM Usman <[email-masked]> wrote:

> HI Michael,
>
>
>
> The CN request has been made with the account dept. We will share once
> issued.
>
>
>
> Kind Regards,
>
>
>
> *Usman Ghani*
>
> Manager – Retail
>
>
>
> *M: *+971 56 896 3235 • *T*: +971 4 2828 223 (109) • *E*: [email-masked]
> • PO Box 8783, Dubai, UAE
> ------------------------------
>
> <http://arwani.ae/>
>
> • Abu Dhabi <https://goo.gl/maps/QigeWAdoJTA2> +971 2 5550 441
>
> • Dubai <https://goo.gl/maps/sK81Yamz4y52> +971 4 2828 223
>
> • *Sharjah *+971 6 5301 207
>
> • Muscat <https://goo.gl/maps/mdD466qkir82> +968 2 4799 667
>
>
>
> <800279264>
> <https://www.facebook.com/ArwaniTrading/>
> <https://www.linkedin.com/company/3093642/>
> <https://www.instagram.com/arwanitrading/>
>
> [email-masked]
> <[email-masked]?subject=%7bYour%20Subject%7d%20:%20Clink%20Cliked%20from%20ATC%20Email%20Signature>
>
> *www.**arwani**.ae* <http://www.arwani.ae/>
>
>
>
> <https://drive.google.com/open?id=1ZDWeTATYqNN-OXDXgsxLm-7xuDyFUkfS>
>
>
>
> *From:* Michael Rolle <[email-masked]>
> *Sent:* Monday, August 3, 2020 5:02 PM
> *To:* Denmark A <[email-masked]>
> *Cc:* Retail <[email-masked]>; Zishan <[email-masked]>; Abdelmohsen
> basha <[email-masked]>; Radwa Ali <[email-masked]>; Mary Anne
> Agapito <[email-masked]>; customer care <[email-masked]>;
> Returns.fc <[email-masked]>; Alina D'Souza <[email-masked]>;
> Samran Iftikhar <[email-masked]>; Usman <[email-masked]>
> *Subject:* Re: Order #600912814 // ATC-Motobike16 // Kawasaki - Moto
> 16"KidsBike - Green // Defective
>
>
>
> Dear Zishan,
>
>
>
> Please provide CN to proceed.
>
>
>
> Best Regards,
>
>
>
> Michael R.
>
> ᐧ
>
>
>
> On Mon, Jul 20, 2020 at 8:37 AM Denmark A <[email-masked]> wrote:
>
> Dear,
>
>
>
> Please see the PO for your reference.
>
>
>
> POMUMZ_DXB221760
>
>
>
> Regards,
>
> Den mark
>
>
>
> On Mon, Jul 20, 2020 at 8:27 AM Retail <[email-masked]> wrote:
>
> Dear Denmark,
>
>                 Kindly share purchase order details so that we can process
> the credit note.
>
>
>
> Regards,
>
> *Zishan Bashir*
>
> Key Accounts Manager
>
>
>
> *M: *+971 56 896 3188 • *T*: +971 4 2828 223 (EXT 155) • *E*:
> [email-masked] • PO Box 8783, Dubai, UAE
> ------------------------------
>
> <http://arwani.ae/>
>
> • Abu Dhabi <https://goo.gl/maps/QigeWAdoJTA2> +971 2 5553 500
>
> • Dubai <https://goo.gl/maps/sK81Yamz4y52> +971 4 2828 223
>
> • Sharjah <https://goo.gl/maps/sK81Yamz4y52> +971 6 5301 207
>
> • Muscat <https://goo.gl/maps/mdD466qkir82> +968 2 4799 667
>
>
>
> <800279264>
> <https://www.facebook.com/ArwaniTrading/>
> <https://www.linkedin.com/company/3093642/>
> <https://www.instagram.com/arwanitrading/>
>
> [email-masked]
> <[email-masked]?subject=%7bYour%20Subject%7d%20:%20Clink%20Cliked%20from%20ATC%20Email%20Signature>
>
> *www.**arwani**.ae* <http://www.arwani.ae/>
>
>
>
> <https://drive.google.com/open?id=1ZDWeTATYqNN-OXDXgsxLm-7xuDyFUkfS>
>
>
>
>
>
>
>
> *From:* Denmark A [mailto:[email-masked]]
> *Sent:* Monday, July 20, 2020 8:18 AM
> *To:* Zishan <[email-masked]>
> *Cc:* Abdelmohsen basha <[email-masked]>; Radwa Ali <
> [email-masked]>; Retail <[email-masked]>; Mary Anne Agapito <
> [email-masked]>; customer care <[email-masked]>; Returns.fc
> <[email-masked]>; Alina D'Souza <[email-masked]>; Samran
> Iftikhar <[email-masked]>; Usman <[email-masked]>
> *Subject:* Re: Order #600912814 // ATC-Motobike16 // Kawasaki - Moto
> 16"KidsBike - Green // Defective
>
>
>
> Dear Zishan,
>
>
>
> Please update regarding the CN needed thank you.
>
>
>
> Regards,
>
> Den mark
>
>
>
>
>
> On Sun, Jul 19, 2020 at 9:42 AM Zishan <[email-masked]> wrote:
>
> Dear Basha,
>
>                 AS discussed over the phone a few days back, We already
> agreed for the return and have also accepted the unit from your side.
>
>
>
>
>
> Regards,
>
> *Zishan Bashir*
>
> Key Accounts Manager
>
>
>
> *M: *+971 56 896 3188 • *T*: +971 4 2828 223 (EXT 155) • *E*:
> [email-masked] • PO Box 8783, Dubai, UAE
> ------------------------------
>
> <http://arwani.ae/>
>
> • Abu Dhabi <https://goo.gl/maps/QigeWAdoJTA2> +971 2 5553 500
>
> • Dubai <https://goo.gl/maps/sK81Yamz4y52> +971 4 2828 223
>
> • Sharjah <https://goo.gl/maps/sK81Yamz4y52> +971 6 5301 207
>
> • Muscat <https://goo.gl/maps/mdD466qkir82> +968 2 4799 667
>
>
>
> <800279264>
> <https://www.facebook.com/ArwaniTrading/>
> <https://www.linkedin.com/company/3093642/>
> <https://www.instagram.com/arwanitrading/>
>
> [email-masked]
> <[email-masked]?subject=%7bYour%20Subject%7d%20:%20Clink%20Cliked%20from%20ATC%20Email%20Signature>
>
> *www.**arwani**.ae* <http://www.arwani.ae/>
>
>
>
> <https://drive.google.com/open?id=1ZDWeTATYqNN-OXDXgsxLm-7xuDyFUkfS>
>
>
>
> *From:* Abdelmohsen basha [mailto:[email-masked]]
> *Sent:* Sunday, July 19, 2020 9:20 AM
> *To:* Radwa Ali <[email-masked]>
> *Cc:* Retail <[email-masked]>; Denmark A <[email-masked]>; Mary
> Anne Agapito <[email-masked]>; Zishan <[email-masked]>;
> customer care <[email-masked]>; Returns.fc <[email-masked]>;
> Alina D'Souza <[email-masked]>; Samran Iftikhar <[email-masked]
> >
> *Subject:* Re: Order #600912814 // ATC-Motobike16 // Kawasaki - Moto
> 16"KidsBike - Green // Defective
>
>
>
> Dear All,
>
>
>
> Please ignore previous email, Secondly we have document that the client
> placed a complaint in the same day of delivery, then we cannot reject the
> refund request.
>
>
>
> @Zishan <[email-masked]>  your input here is appreciated.
>
>
>
> Thanks
>
>
>
> On Sun, 19 Jul 2020 at 09:05, Abdelmohsen basha <[email-masked]>
> wrote:
>
> Dear All,
>
>
>
> As mentioned before communication done with simba and he already agreed to
> refund the customer, so whats still pending here ?
>
>
>
> Thanks
>
>
>
> On Thu, 16 Jul 2020, 4:31 pm Radwa Ali, <[email-masked]> wrote:
>
> Hi Retail and Abdelmohsen,
>
> The customer has been waiting for confirmation for the store credit.
>
> In this thread it has been mentioned twice that we will proceed with the
> refund @Abdelmohsen basha <[email-masked]> Can we issue store credit
> ?
>
> @Returns.fc <[email-masked]>  Customer will not take the item ,
> do not reship this.
>
>
> *Radwa Ali*
> Customer Care Representative
> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
> www.mumzworld.com
> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
> 500245, Dubai, UAE
>
>
>
>
>
>
> On Wed, Jul 15, 2020 at 10:28 AM Simba <[email-masked]> wrote:
>
> Order #600912814 // ATC-Motobike16 // Kawasaki - Moto 16"KidsBike - Green
> // Defective
>
> Kindly confirm, from here its showing that the email is meant for Arwani
> instead.
>
>
>
> Thanks and Regards,
>
> Simbarashe  Mawere
> METELEGANCE CREDIBILITY(Since 2003)
> P.O Box 115161 | Dubai  |  UAE
> M:+9715(5) 6595409 T:+971-43339050|F: +971-43339052
>  E: [email-masked]
>
>
>
>
>
> *From: *Abdelmohsen basha <[email-masked]>
> *Sent: *Tuesday, July 14, 2020 10:19 PM
> *To: *Simba <[email-masked]>
> *Cc: *Retail <[email-masked]>; Denmark A <[email-masked]>; Mary
> Anne Agapito <[email-masked]>; Zishan <[email-masked]>; customer
> care <[email-masked]>; Returns.fc <[email-masked]>; Alina
> D'Souza <[email-masked]>; Samran Iftikhar <[email-masked]>
> *Subject: *Re: Order #600912814 // ATC-Motobike16 // Kawasaki - Moto
> 16"KidsBike - Green // Defective
>
>
>
> Hello Simba,
>
>
>
> Kindly  mention the subject of the lost email.
>
>
>
> Thanks
>
>
>
> On Mon, 13 Jul 2020 at 16:52, Simba <[email-masked]> wrote:
>
> Hi Abdelmohsen,
>
> I guess this email is lost, kindly check and confirm.
>
>
>
> Thanks and Regards,
>
> Simbarashe  Mawere
> METELEGANCE CREDIBILITY(Since 2003)
> P.O Box 115161 | Dubai  |  UAE
> M:+9715(5) 6595409 T:+971-43339050|F: +971-43339052
>  E: [email-masked]
>
>
>
>
>
> *From: *Abdelmohsen basha <[email-masked]>
> *Sent: *Monday, July 13, 2020 4:11 AM
> *To: *Cc: Simba <[email-masked]>
> *Cc: *Retail <[email-masked]>; Denmark A <[email-masked]>; Mary
> Anne Agapito <[email-masked]>; Zishan <[email-masked]>; customer
> care <[email-masked]>; Returns.fc <[email-masked]>; Alina
> D'Souza <[email-masked]>; Samran Iftikhar <[email-masked]>
> *Subject: *Re: Order #600912814 // ATC-Motobike16 // Kawasaki - Moto 16"
> KidsBike - Green // Defective
>
>
>
> Hello Simba,
>
>
>
> The client refused the replacement, please notice that we will proceed in
> the refund.
>
>
>
> Thanks
>
>
>
> On Mon, 13 Jul 2020 at 15:01, Mary Anne Agapito <[email-masked]>
> wrote:
>
> Hi Abdelmohsen,
>
>
>
> The customer just called in, he doesn't want the bike but wants a refund
> instead. The customer is okay with a store credit, he wants to have another
> bike.
>
>
>
> @Returns.fc <[email-masked]> @Denmark A <[email-masked]>
>
>
>
>  -  since the vendor confirmed refund will be given to the customer,
> please advise if we can issue the voucher now.
>
>
>
> Awaiting your response. Thank you
>
> Warm Regards,
>
>
>
> *Mary Anne Agapito*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
> w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
>
>
>
> On Mon, Jul 13, 2020 at 12:23 PM Abdelmohsen basha <[email-masked]>
> wrote:
>
> @Alina D'Souza <[email-masked]>  Please communicate with the
> customer.
>
>
>
> Thanks & BR
>
>
>
> On Mon, 13 Jul 2020 at 12:20, Retail <[email-masked]> wrote:
>
> Dear Denmark,
>
>
>
> We have received subject unit. After evaluation, we have found two things:
>
>
>
> 1.       Drive Chain is found broken.
>
> 2.       Training Wheels are not balanced (looks like customer tried to
> adjust it).
>
>
>
> We will fix both the above issues and make the bike ready for pick-up by
> tomorrow.
>
>
>
> Kind Regards
>
>
>
> Usman Ghani
>
>
>
> *From:* Retail
> *Sent:* Saturday, July 11, 2020 12:33 PM
> *To:* Denmark A <[email-masked]>
> *Cc:* customer care <[email-masked]>; Returns.fc <
> [email-masked]>; Alina D'Souza <[email-masked]>; Samran
> Iftikhar <[email-masked]>; Abdelmohsen basha <[email-masked]>
> *Subject:* RE: Order #600912814 // ATC-Motobike16 // Kawasaki - Moto 16"
> Kids Bike - Green // Defective
>
>
>
> Dear Denmark,
>
>                 The drive chain is broken, and this is considered as
> damaged by the customer. So Return cannot be accepted for damaged items.
>
>
>
> Feel free to call me for any ambiguities.
>
>
>
> Regards,
>
> *Zishan Bashir*
>
> Key Accounts Manager
>
>
>
> *M: *+971 56 896 3188 • *T*: +971 4 2828 223 (EXT 155) • *E*:
> [email-masked] • PO Box 8783, Dubai, UAE
>
> • Abu Dhabi +971 2 5553 500 <http://arwani.ae/>
>
> • Dubai +971 4 2828 223 <http://arwani.ae/>
>
> • Sharjah +971 6 5301 207 <http://arwani.ae/>
>
> • Muscat +968 2 4799 667 <http://arwani.ae/>
>
>   <http://arwani.ae/>
>
> [email-masked] <[email-masked]>*
>
> *www.arwani.ae <http://www.arwani.ae>*
>
>
>
>
>
>
>
>
>
> *From:* Denmark A [*mailto:[email-masked] <[email-masked]>*]
>
> *Sent:* Saturday, July 11, 2020 12:20 PM
> *To:* Retail <[email-masked] <[email-masked]>*>
> *Cc:* customer care <[email-masked] <[email-masked]>*>;
> Returns.fc <[email-masked] <[email-masked]>*>; Alina
> D'Souza <[email-masked] <[email-masked]>*>; Samran Iftikhar <[email-masked]
> <[email-masked]>*>; Abdelmohsen basha <[email-masked]
> <[email-masked]>*>
> *Subject:* Re: Order #600912814 // ATC-Motobike16 // Kawasaki - Moto 16"
> Kids Bike - Green // Defective
>
>
>
> Dear Team,
>
>
>
> Confirmed.
>
>
>
> Please share with us your complete address and contact person details, to
> whom we will hand over the item.
>
>
>
> Regards,
>
> Den mark
>
>
>
> On Sat, Jul 11, 2020 at 12:07 PM Retail <[email-masked]
> <[email-masked]>*> wrote:
>
> Dear Denmark,
>
>                 The picture below indicates the drive chain is also
> broken. Kindly confirm this, as this is considered as a damaged item.
>
>
>
> Regards,
>
> *Zishan Bashir*
>
> Key Accounts Manager
>
>
>
> *M: *+971 56 896 3188 • *T*: +971 4 2828 223 (EXT 155) • *E*: [email-masked]
> <[email-masked]>* • PO Box 8783, Dubai, UAE
>
> • *Abu Dhabi* +971 2 5553 500
>
> • *Dubai* +971 4 2828 223
>
> • *Sharjah* +971 6 5301 207
>
> • *Muscat* +968 2 4799 667
>
>
>
> [email-masked] <[email-masked]>*
>
> *www.arwani.ae <http://www.arwani.ae>*
>
>
>
>
>
>
>
>
>
> *From:* Denmark A [mailto:[email-masked] <[email-masked]>*]
>
> *Sent:* Saturday, July 11, 2020 11:18 AM
> *To:* Retail <[email-masked] <[email-masked]>*>
> *Cc:* customer care <[email-masked] <[email-masked]>*>;
> Returns.fc <[email-masked] <[email-masked]>*>; Alina
> D'Souza <[email-masked] <[email-masked]>*>; Samran Iftikhar <[email-masked]
> <[email-masked]>*>; Abdelmohsen basha <[email-masked]
> <[email-masked]>*>
> *Subject:* Order #600912814 // ATC-Motobike16 // Kawasaki - Moto 16" Kids
> Bike - Green // Defective
>
>
>
> Dear Vendor,
>
>
>
> Please see the below customer complaint and allow us to send the item back
> to you for your further evaluation.
>
>
>
> We received the subject order today but the Stabilisers (2 little wheels)
> are not balanced in the sense that they don't touch the ground at the same
> time. The bicycle therefore is not stable for my kid who is a beginner on
> bicycles.
>
>
>
> We appreciate your support in this matter, Thank you.
>
>
>
> Regards,
>
> Den mark
>
>   <http://arwani.ae/>
>
>   <http://arwani.ae/>
>
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> To view this discussion on the web visit
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> <https://groups.google.com/a/mumzworld.com/d/msgid/returns.fc/CAFpnSTtaxu5JtN4Q1jX-pc36XkmsnwpAPzoEFH3baOT3EvrJ4g%40mail.gmail.com?utm_medium=email&utm_source=footer>
> .
>
>
>
>
> --
>
> *Best Regards,*
>
>
>
> *Michael C. Rolle*
>