Subject: Re: FW: Complaint on Mums World #Order600873936
From: Amir Julkarnain <[email-masked]>
To: Malak Nobeh <[email-masked]>, Consumer Rights <[email-masked]>
Cc: "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>
Date: Sun, 9 Aug 2020 17:47:27 +0400
List-Id: <ccteam.mumzworld.com>

Hello Team,

Kindly be advised that the refund was processed already and the customer
was notified. Please see proof below:

Best Regards

On Sun, 9 Aug 2020 at 09:54, Malak Nobeh <[email-masked]> wrote:

> Hello,
>
> Noted dear , we will process the refund asap.
>
>
>
>
> Thank you.
>
>
>
>
> On Sun, 9 Aug 2020 at 09:48, Consumer Rights <[email-masked]>
> wrote:
>
>> Dear Malak,
>>
>>
>>
>> Please find the attached communication from the customer. Appreciate
>> resolving the issue and provide an update once completed.
>>
>>
>>
>> Best Regards,
>>
>>
>>
>>
>>
>> *حقوق المستهلك*
>>
>>
>>
>> *Consumer Rights*
>>
>>
>>
>>
>>
>>
>>
>> *D*
>>
>> +971 4 4461516
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>> *dda.gov.ae* <https://dda.gov.ae/>
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>>
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>>
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>>  <https://dda.gov.ae/>
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>>
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>>
>>
>>
>>
>> <https://ae.linkedin.com/company/dubai-development-authority>
>>
>> <https://twitter.com/dxbdevauthority>
>>
>>
>>
>>
>>
>> *Disclaimer Notice (1) This email, including attachments, is confidential
>> and may be legally privileged. If you are not the intended recipient(s),
>> any disclosure, copying, distribution or other use or reliance upon this
>> email, including attachments, is prohibited and may be unlawful. If you
>> have received this email in error please notify the sender by return email,
>> and delete this email and attachments and destroy any copies. (2) DDA does
>> not provide legal advice. If this email, including attachments, contains
>> guidance or expresses a view, this is not to be considered or relied upon
>> as legal advice and it is recommended that you obtain independent legal
>> advice.*
>>
>>
>>
>>
>>
>>
>>
>>
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>>
>>
>> *From:* Consumer Rights
>> *Sent:* Thursday, August 6, 2020 10:27 AM
>> *To:* Malak Nobeh <[email-masked]>
>> *Cc:* [email-masked]; [email-masked]; [email-masked];
>> [email-masked]
>> *Subject:* RE: FW: Complaint on Mums World #Order600873936
>>
>>
>>
>> Dear Malak,
>>
>>
>>
>> Based on the attached, kindly expedite resolving the issue with the
>> customer.
>>
>>
>>
>> Best Regards,
>>
>>
>>
>>
>>
>> *حقوق المستهلك*
>>
>>
>>
>> *Consumer Rights*
>>
>>
>>
>>
>>
>>
>>
>> *D*
>>
>> +971 4 4461516
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> *dda.gov.ae*
>> <https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fdda.gov.ae%2F&data=02%7C01%7CConsumer.Rights%40dda.gov.ae%7C5f1538c6bd2a42ccfe0408d839d1bbb9%7Ceee3385e742f4e2eb130e496ed7d6a49%7C0%7C0%7C637322920245530190&sdata=LHhfAwZMvJMnWZIcYtB9TOy4pR2s5HL204iiJIxcaB0%3D&reserved=0>
>>
>>
>>
>>
>>
>>
>>
>> <https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fdda.gov.ae%2F&data=02%7C01%7CConsumer.Rights%40dda.gov.ae%7C5f1538c6bd2a42ccfe0408d839d1bbb9%7Ceee3385e742f4e2eb130e496ed7d6a49%7C0%7C0%7C637322920245530190&sdata=LHhfAwZMvJMnWZIcYtB9TOy4pR2s5HL204iiJIxcaB0%3D&reserved=0>
>>
>>
>>
>>
>>
>>
>>
>> <https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fae.linkedin.com%2Fcompany%2Fdubai-development-authority&data=02%7C01%7CConsumer.Rights%40dda.gov.ae%7C5f1538c6bd2a42ccfe0408d839d1bbb9%7Ceee3385e742f4e2eb130e496ed7d6a49%7C0%7C0%7C637322920245540189&sdata=xfrxROqkmNtQYjEzMlDL7OnlwZecY%2Bup%2FzhAhUKmtqo%3D&reserved=0>
>>
>> <https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ftwitter.com%2Fdxbdevauthority&data=02%7C01%7CConsumer.Rights%40dda.gov.ae%7C5f1538c6bd2a42ccfe0408d839d1bbb9%7Ceee3385e742f4e2eb130e496ed7d6a49%7C0%7C0%7C637322920245540189&sdata=FcnzWRLGHsRQ5ooHyXtOUlQl9I%2FQUbeTtcEn5C91TxU%3D&reserved=0>
>>
>>
>>
>>
>>
>> *Disclaimer Notice (1) This email, including attachments, is confidential
>> and may be legally privileged. If you are not the intended recipient(s),
>> any disclosure, copying, distribution or other use or reliance upon this
>> email, including attachments, is prohibited and may be unlawful. If you
>> have received this email in error please notify the sender by return email,
>> and delete this email and attachments and destroy any copies. (2) DDA does
>> not provide legal advice. If this email, including attachments, contains
>> guidance or expresses a view, this is not to be considered or relied upon
>> as legal advice and it is recommended that you obtain independent legal
>> advice.*
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> *From:* Ekta Jesswani [mailto:[email-masked]]
>> *Sent:* Tuesday, July 28, 2020 6:55 PM
>> *To:* Consumer Rights <[email-masked]>
>> *Cc:* Malak Nobeh <[email-masked]>; [email-masked];
>> [email-masked]; [email-masked]
>> *Subject:* Re: FW: Complaint on Mums World #Order600873936
>>
>>
>>
>> ⚠
>>
>> *CAUTION: This Is An External Email.*
>>
>> Hi Team,
>>
>>
>>
>> We are investigating the concern and will ensure to resolve it within 48
>> hours.
>>
>> I will keep you posted.
>>
>>
>>
>> Regards,
>>
>> Ekta
>>
>>
>>
>> On Tue, 28 Jul 2020 at 16:54, Consumer Rights <[email-masked]>
>> wrote:
>>
>> Dear Malak,
>>
>> Hope all is well,
>>
>> Unfortunately we received a complaint (attached) in regards to the
>> company. We would appreciate if the matter is resolved as we are here to
>> protect our business partners. Kindly escalate the matter to the concerned
>> department and contact the customer for any clarifications/documentations.
>>
>> Apologies for the inconvenience,
>>
>>
>>
>>
>>
>> *حقوق المستهلك*
>>
>>
>>
>> *Consumer Rights*
>>
>>
>>
>>
>>
>>
>>
>> *D*
>>
>> +971 4 4461516
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> *dda.gov.ae*
>> <https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fdda.gov.ae%2F&data=02%7C01%7CConsumer.Rights%40dda.gov.ae%7C5f1538c6bd2a42ccfe0408d839d1bbb9%7Ceee3385e742f4e2eb130e496ed7d6a49%7C0%7C0%7C637322920245550180&sdata=kCJxS2k3HLdbd8ZtnKQuLLjVW62wiVk6EXy5cO8Pehs%3D&reserved=0>
>>
>>
>>
>>
>>
>>
>>
>> <https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fdda.gov.ae%2F&data=02%7C01%7CConsumer.Rights%40dda.gov.ae%7C5f1538c6bd2a42ccfe0408d839d1bbb9%7Ceee3385e742f4e2eb130e496ed7d6a49%7C0%7C0%7C637322920245550180&sdata=kCJxS2k3HLdbd8ZtnKQuLLjVW62wiVk6EXy5cO8Pehs%3D&reserved=0>
>>
>>
>>
>>
>>
>>
>>
>> <https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fae.linkedin.com%2Fcompany%2Fdubai-development-authority&data=02%7C01%7CConsumer.Rights%40dda.gov.ae%7C5f1538c6bd2a42ccfe0408d839d1bbb9%7Ceee3385e742f4e2eb130e496ed7d6a49%7C0%7C0%7C637322920245550180&sdata=4G1Sd7LnW%2Fikt69bLr5pqgcwz4MT6htDoRg95ct7ASg%3D&reserved=0>
>>
>> <https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ftwitter.com%2Fdxbdevauthority&data=02%7C01%7CConsumer.Rights%40dda.gov.ae%7C5f1538c6bd2a42ccfe0408d839d1bbb9%7Ceee3385e742f4e2eb130e496ed7d6a49%7C0%7C0%7C637322920245560174&sdata=Sg7Ouq2QOtmFqb5TlbfXhl0utIgga%2BZwAbIBr07XjCk%3D&reserved=0>
>>
>>
>>
>>
>>
>> *Disclaimer Notice (1) This email, including attachments, is confidential
>> and may be legally privileged. If you are not the intended recipient(s),
>> any disclosure, copying, distribution or other use or reliance upon this
>> email, including attachments, is prohibited and may be unlawful. If you
>> have received this email in error please notify the sender by return email,
>> and delete this email and attachments and destroy any copies. (2) DDA does
>> not provide legal advice. If this email, including attachments, contains
>> guidance or expresses a view, this is not to be considered or relied upon
>> as legal advice and it is recommended that you obtain independent legal
>> advice.*
>>
>>
>>
>>
>>
>> -----Original Message-----
>> From: Sara Alazazi [mailto:[email-masked]]
>> Sent: Monday, July 27, 2020 2:00 PM
>> To: Consumer Rights <[email-masked]>
>> Cc: Compliance <[email-masked]>
>> Subject: Fwd: Complaint on Mums World #Order600873936
>>
>>
>>
>> ⚠       CAUTION: This Is An External Email.
>>
>>
>>
>> > 
>>
>> > Greetings,
>>
>> >
>>
>> > Im raising this complaint on Mums world for multiple reasones:- 1. I
>>
>> > have received item not installed ( big motor) and wasn’t mentioned in
>> the application.
>>
>> > 2. I tried to fix this issue millions times by calling the call center
>> and they have promised to install it but no one solve the problem.
>>
>> > 3. Last time which was it more than 3 weeks they have promised to
>> refund and collect the item withn 7 working days but offcourse no one call
>> me & i was trying to reach them they closed the line on my face.
>>
>> >
>>
>> > Kindly do the needful to refund and close this complaint as fast as
>> possible.
>>
>> > Note:- Dont histate to call any time. Phone number 0508142184.
>>
>> >
>>
>> > Regards,
>>
>> >
>>
>> >
>>
>>
>>
>>
>> --
>>
>> *Regards, *
>>
>>
>>
>>
>
> --
>
>

-- 
*Amir Hussain Julkarnain*
Junior Team Leader
p:  +971 (0)4 4339455   Ext 1322 │ e: [email-masked]
<[email-masked]> │ w: www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE