Subject: Re: KSA Tamer Returns Queries - Till Date - Red Flag
From: "ZAHID ABDULWAHID (3PL)" <[email-masked]>
To: Hussain Firoz Miyagamwala <[email-masked]>
Cc: "Asad ." <[email-masked]>, "Raghu Nalloor (R3PL)" <[email-masked]>, Ayman Albarqawi <[email-masked]>, Samer Sabri <[email-masked]>, "Hani Mustafa (R3PL)" <[email-masked]>, Zubair Wahid <[email-masked]>, "Azharuddin Kalamuddin (R3PL)" <[email-masked]>, Ekta Jesswani <[email-masked]>, Amir Julkarnain <[email-masked]>, Sagar Khawani <[email-masked]>, Shady Elgendy <[email-masked]>, Harshil Gupta <[email-masked]>, customer care <[email-masked]>, Eugene Mugisa <
Date: Sun, 9 Aug 2020 13:31:13 +0300
List-Id: <ccteam.mumzworld.com>

Dear Team,

Please need to cross check with Couriers  because below mention details on
Portal was wrong
we not have these much orders from our side,

Row Labels Count of AWB Remark
Naqel 284 need POD
Wimo 242 need POD
iMile 221 need POD
Aramex 107 need POD
Tamer / Careem 75  need to check with  team
UPS 59 need POD
BarqExpress 51 need POD
Shipa 50 need POD
SMSA 42 need POD
SMSA International 35 need POD
Saee 31 need POD
TAM-KSA 18 need POD
Grand Total 1215

On Sun, Aug 9, 2020 at 11:48 AM Hussain Firoz Miyagamwala <
[email-masked]> wrote:

> Dear Tamer Team,
>
> What's the update here ?
> We urgently need your confirmation on this as customer are following up
> for refunds.
>
> We will charge this to Tamer if not solved today.
>
>
>
> On Thu, Aug 6, 2020 at 9:37 AM Asad . <[email-masked]> wrote:
>
>> Adding Ayman and Samer
>>
>>
>>
>> Team, It is very shocking that we still have so many issues pending.
>>
>>
>>
>> Hussain, are our customers waiting for their refunds because of these
>> delays?
>>
>>
>>
>> Kind Regards,
>>
>> *Asad Pirzada*
>> Chief Operations Officer
>>
>> *M * +971 504 09 5386
>> *E* [email-masked]
>>
>>
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>> *From: *Hussain Firoz Miyagamwala <[email-masked]>
>> *Date: *Wednesday, 5 August 2020 at 5:51 PM
>> *To: *"Raghu Nalloor (R3PL)" <[email-masked]>, Zubair
>> Wahid <[email-masked]>, "ZAHID ABDULWAHID (3PL)" <
>> [email-masked]>, "Azharuddin Kalamuddin (R3PL)" <
>> [email-masked]>, "Hani Mustafa (R3PL)" <
>> [email-masked]>
>> *Cc: *Ekta Jesswani <[email-masked]>, Amir Julkarnain <
>> [email-masked]>, Sagar Khawani <[email-masked]>, Shady
>> Elgendy <[email-masked]>, Asad <[email-masked]>, Harshil Gupta <
>> [email-masked]>, customer care <[email-masked]>, Eugene
>> Mugisa <[email-masked]>, Ronald Gaviola <[email-masked]>,
>> Pavankumar A <[email-masked]>, Vipul Arora <[email-masked]
>> >
>> *Subject: *KSA Tamer Returns Queries - Till Date - Red Flag
>>
>>
>>
>> Dear Zubair / Raghu,
>>
>>
>>
>> I have some queries for the returns data.
>>
>> Please check the below.
>>
>>
>>
>> *Query 1*
>>
>>
>>
>> Please find the attached list of orders for which I don't have any CRAs
>> in the system, meaning these were not confirmed from your side although the
>> courier company claims that it is 100% returned as per the AWB.
>>
>> Below are the numbers from the couriers portal, you can also check it
>> from your side.
>>
>>
>>
>> *Row Labels*
>>
>> *Count of AWB*
>>
>> Naqel
>>
>> 284
>>
>> Wimo
>>
>> 242
>>
>> iMile
>>
>> 221
>>
>> Aramex
>>
>> 107
>>
>> Tamer / Careem
>>
>> 75
>>
>> UPS
>>
>> 59
>>
>> BarqExpress
>>
>> 51
>>
>> Shipa
>>
>> 50
>>
>> SMSA
>>
>> 42
>>
>> SMSA International
>>
>> 35
>>
>> Saee
>>
>> 31
>>
>> TAM-KSA
>>
>> 18
>>
>> *Grand Total*
>>
>> *1215*
>>
>>
>>
>> @Sagar Khawani <[email-masked]> Please note that this data is
>> totally for the orders which don't have any CRAs at all, There might be
>> many orders which are partial shipments but we had CRA for one IF only and
>> for the other we did not have.
>>
>>  We can only catch these orders once you do the Reco, So please share the
>> file here in this Email thread if you have such cases.
>>
>>
>>
>> @Zubair Wahid <[email-masked]> @Raghu Nalloor (R3PL)
>> <[email-masked]> Attached file for your reference. ( The
>> data is from Feb - Till Date ) - Please check the column name Tamer in the
>> sheet.
>>
>>
>>
>>
>>
>> *Query 2*
>>
>>
>>
>> The below data is of open CRAs in system and all are returned but no
>> confirmation from Tamer.
>>
>> Attached data for your reference.
>>
>>
>>
>> *Open CRAs Comment*
>>
>> *Count*
>>
>> Naqel Partial CRA, Pending confirmation from Tamer for the rest of the
>> items in CRA
>>
>> 71
>>
>> Returned in Tamer, No Confirmation
>>
>> 63
>>
>> Naqel Shipment, No Confirmation
>>
>> 47
>>
>> Partial CRA, Pending confirmation from Tamer for the rest of the items in
>> CRA
>>
>> 8
>>
>> *Grand Total*
>>
>> *189*
>>
>>
>>
>> *Query 3*
>>
>>
>>
>> Please find the attached list of SMSA orders which I had shared last week
>> and I did not have any confirmation yet.
>>
>> This list contains many CRAs which are having missing items, Example: The
>> CRA was supposed to be of 5 items but I got confirmation from Tamer for
>> only 4 items.
>>
>>
>>
>> *Comment*
>>
>> *Count*
>>
>> Missing item in CRA
>>
>> 201
>>
>> NO CRA
>>
>> 80
>>
>> *Grand Total*
>>
>> *281*
>>
>>
>>
>> *Query 4*
>>
>>
>>
>> There are many orders which are lying with Tamer Team and are having
>> wrong items, I had requested the file long back in below format but I still
>> don't have any update.
>>
>>
>>
>> Order Number:
>>
>> AWB:
>>
>> Physical SKU:
>>
>> QTY:
>>
>>
>>
>> Can I get this file soonest so that I can check with my finance on how to
>> clear this and we can sell these items to the customers once it gets back
>> in stocks.
>>
>>
>>
>> *Query 5*
>>
>>
>>
>> We are getting many complains from our CC team agents claiming that there
>> are items which was supposed be in the CRA but it is not there. ( This is
>> because I did not get confirmation from Tamer Side )
>>
>> Note: I only create CRAs for those items which Tamer confirms with me.
>>
>> Can you Investigate why we have many cases like this. ( I already shared
>> one file of SMSA courier in Query 3 )
>>
>>
>>
>> @Amir Julkarnain <[email-masked]>  @Ekta Jesswani
>> <[email-masked]> Can you ask CC team to create one file with such
>> cases so that Tamer can investigate.
>>
>>
>>
>>
>>
>> Tamer Team,
>>
>> Can we please get an estimate time on when can we clear these queries ?
>>
>> We need to solve these asap and also need to have a clear process to
>> avoid this kind of issue in future.
>>
>>
>>
>>
>