Subject: RE: Order #600903815 / Sku :MD-234152 Name :SkipHop - Grab & Go Wipes Case - Light Teal - Opening and Closing Problem - Defective
From: Jeno Serenio <[email-masked]>
To: Denmark A <[email-masked]>
Cc: customer care <[email-masked]>, Abdelmohsen basha <[email-masked]>, Michael Rolle <[email-masked]>, Mark Anthony Laraga <[email-masked]>, April Garrido <[email-masked]>, Priya Ramasamy <[email-masked]>
Date: Sun, 9 Aug 2020 10:24:47 +0000
List-Id: <ccteam.mumzworld.com>

Dear Den Mark,

Good afternoon.

Hope all is well.

We will replace the item with new piece and as FOC.

Kindly find attached file for your reference.

Thanks to confirm once you received the replacement.

Looking forward to hear from you.

Wishing you good day.

Kind regards,

Jeno Serenio
Sales Coordinator

UAE weekend: Friday and Saturday

JENO SERENIO
SALES COORDINATOR

DUBAI SILICON OASIS FREE ZONE
LIGHT INDUSTRIAL UNITS  •  LIU 6 - OFFICE D7 & D8
PO BOX 450201  •  DUBAI - UAE

M  +971 569 636 787 •  T  +971 4 326 3080 - Ext. 212

[email-masked]<mailto:[email-masked]> •  MAPYR.COM<http://www.mapyr.com/>

CONFIDENTIALITY: This e-mail and any attachments are confidential and may be privileged. If you are not a named recipient, please notify the
sender immediately and do not disclose the contents to another person, use it for any purpose or store or copy the information in any medium.
Please consider your environmental responsibility. Before printing this e-mail message, ask yourself whether you really need a hard copy.

From: Denmark A <[email-masked]>
Sent: Wednesday, August 5, 2020 10:03 AM
To: Jeno Serenio <[email-masked]>
Cc: customer care <[email-masked]>; Abdelmohsen basha <[email-masked]>; Michael Rolle <[email-masked]>; Mark Anthony Laraga <[email-masked]>; April Garrido <[email-masked]>; Priya Ramasamy <[email-masked]>
Subject: Re: Order #600903815 / Sku :MD-234152 Name :SkipHop - Grab & Go Wipes Case - Light Teal - Opening and Closing Problem - Defective

Dear Jeno,

Please find the attached sales invoice for your reference.

Regards,
Den mark

On Wed, Aug 5, 2020 at 9:46 AM Jeno Serenio <[email-masked]<mailto:[email-masked]>> wrote:
Dear Den Mark

Good Morning,

Thanks you for sharing this aftersales issue.

Kindly send us the copy of your customer receipt.

Looking forward to hear from you.

Wishing you good day.

Kind regards,

Jeno Serenio
Sales Coordinator

UAE weekend: Friday and Saturday

JENO SERENIO
SALES COORDINATOR

DUBAI SILICON OASIS FREE ZONE
LIGHT INDUSTRIAL UNITS  •  LIU 6 - OFFICE D7 & D8
PO BOX 450201  •  DUBAI - UAE

M  +971 569 636 787 •  T  +971 4 326 3080 - Ext. 212

[email-masked]<mailto:[email-masked]> •  MAPYR.COM<http://www.mapyr.com/>

CONFIDENTIALITY: This e-mail and any attachments are confidential and may be privileged. If you are not a named recipient, please notify the
sender immediately and do not disclose the contents to another person, use it for any purpose or store or copy the information in any medium.
Please consider your environmental responsibility. Before printing this e-mail message, ask yourself whether you really need a hard copy.

From: Denmark A <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, August 5, 2020 9:06 AM
To: April Garrido <[email-masked]<mailto:[email-masked]>>; Priya Ramasamy <[email-masked]<mailto:[email-masked]>>
Cc: customer care <[email-masked]<mailto:[email-masked]>>; Abdelmohsen basha <[email-masked]<mailto:[email-masked]>>; Michael Rolle <[email-masked]<mailto:[email-masked]>>; Mark Anthony Laraga <[email-masked]<mailto:[email-masked]>>
Subject: Order #600903815 / Sku :MD-234152 Name :SkipHop - Grab & Go Wipes Case - Light Teal - Opening and Closing Problem - Defective

Dear Vendor,

Please see the below customer complaint and allow us to send the item back to you for your further evaluation.

Sku :MD-234152
Name :SkipHop - Grab & Go Wipes Case - Light Teal

Return Reason:doesnt_work_or_defective
Comments :Its not hard to open, suddenly when i put naps its open by it self

We appreciate your support in this matter, Thank you.

Regards,
Michael R.