Subject: Re: Warranty Confirmation / SKU AL-NB9-1012 - Order No. 600711266
From: Anas nazzal <[email-masked]>
To: Denmark A <[email-masked]>
Cc: Abel <[email-masked]>, Michaela Manibo <[email-masked]>, "Returns.fc" <[email-masked]>, Ivy <[email-masked]>, Mostafa saad <[email-masked]>, customer care <[email-masked]>, Ashley Fernandes <[email-masked]>, Rovie <[email-masked]>, "Alina D'Souza" <[email-masked]>
Date: Sun, 9 Aug 2020 14:15:45 +0400
List-Id: <ccteam.mumzworld.com>

Dear Denmark,

Kindly assist with the below customer as she called again to follow up.

Best Regards,
Anas Nazzal

On Sun, Aug 9, 2020 at 10:01 AM Hyacinth Joyce <[email-masked]> wrote:

> Hi team,
>
> @Abel <[email-masked]> Thank you for the update.
>
> @Denmark A <[email-masked]> The customer advised that the item has
> been collected. Kindly do the needful to proceed with the replacement.
>
>
> Best Regards,
>
> *Joyce Alvarado*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
> www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
> On Sat, 8 Aug 2020 at 15:45, Abel <[email-masked]> wrote:
>
>> Dear Team,
>>
>>
>>
>> Kindly collect the unit w/ box so we can replace it with new one.
>>
>>
>>
>> Thanks and regards,
>>
>>
>>
>> Abel
>>
>>
>>
>> *From:* Michaela Manibo [mailto:[email-masked]]
>> *Sent:* Thursday, August 6, 2020 6:59 PM
>> *To:* Abel <[email-masked]>
>> *Cc:* Denmark A <[email-masked]>; Ivy <[email-masked]>; Hyacinth
>> Joyce <[email-masked]>; Mostafa saad <[email-masked]>;
>> Returns.fc <[email-masked]>; customer care <
>> [email-masked]>; Ashley Fernandes <[email-masked]>; Rovie <
>> [email-masked]>; Alina D'Souza <[email-masked]>; Mary Anne
>> Agapito <[email-masked]>
>> *Subject:* Re: Warranty Confirmation / SKU AL-NB9-1012 - Order No.
>> 600711266
>>
>>
>>
>> Team,
>>
>> The customer is extremely insisting on getting a working item. She wanted
>> the whole item replaced,
>>
>> Please assist .
>>
>>
>>
>>
>>
>>
>> On Thu, Aug 6, 2020 at 3:41 PM Abel <[email-masked]> wrote:
>>
>> Dear Team,
>>
>>
>>
>> We can change the power motor base but for the accessories we cant
>> because there are no warranty for all accessories.
>>
>>
>>
>>
>>
>> Thanks and regards,
>>
>>
>>
>> Abel
>>
>> SC Technician
>>
>>
>>
>> *From:* Michaela Manibo [mailto:[email-masked]]
>> *Sent:* Thursday, August 6, 2020 1:24 PM
>> *To:* Denmark A <[email-masked]>
>> *Cc:* Abel <[email-masked]>; Ivy <[email-masked]>; Hyacinth Joyce <
>> [email-masked]>; Mostafa saad <[email-masked]>; Returns.fc
>> <[email-masked]>; customer care <[email-masked]>; Ashley
>> Fernandes <[email-masked]>; Rovie <[email-masked]>; Alina
>> D'Souza <[email-masked]>; Mary Anne Agapito <[email-masked]>
>> *Subject:* Re: Warranty Confirmation / SKU AL-NB9-1012 - Order No.
>> 600711266
>>
>>
>>
>> Team,
>>
>> As per the customer, the machine - power base itself is damaged -
>> extraction blade is causing leaking liquid causing damage to the machine.
>> Please advise as the customer wants replacement on this item.
>>
>>
>>
>>
>>
>>
>>
>> On Wed, Aug 5, 2020 at 4:53 PM Denmark A <[email-masked]> wrote:
>>
>> Dear Abel,
>>
>>
>>
>> Thank you for your information.
>>
>>
>>
>> @Hyacinth Joyce <[email-masked]>  please coordinate with customer
>> for the above updates from the Vendor.
>>
>>
>>
>> Best Regards,
>>
>>
>>
>> MIchael R.
>>
>>
>>
>> On Mon, Aug 3, 2020 at 3:44 PM Abel <[email-masked]> wrote:
>>
>> Dear Team,
>>
>>
>>
>> If the power motor base is the one that is damaged we can replace it with
>> a new one. However if the blade assembly is the one that is damage, kindly
>> remind the customer about our warranty policy.
>>
>>
>>
>> Thanks and regards,
>>
>>
>>
>> Abel
>>
>>
>>
>> *From:* Ivy [mailto:[email-masked]]
>> *Sent:* Monday, August 3, 2020 3:36 PM
>> *To:* 'Abel' <[email-masked]>
>> *Cc:* 'Hyacinth Joyce' <[email-masked]>; 'Mostafa saad' <
>> [email-masked]>; 'Returns.fc' <[email-masked]>;
>> 'Denmark A' <[email-masked]>; 'customer care' <
>> [email-masked]>; 'Ashley Fernandes' <[email-masked]>;
>> 'Rovie' <[email-masked]>; 'Alina D'Souza' <[email-masked]>;
>> 'Mary Anne Agapito' <[email-masked]>
>> *Subject:* RE: Warranty Confirmation / SKU AL-NB9-1012 - Order No.
>> 600711266
>>
>>
>>
>> Hi Abel,
>>
>>
>>
>> Please advise.
>>
>>
>>
>> Thank you!
>>
>>
>>
>> Best regards,
>>
>>
>>
>> Ivy Czarina Rosel
>>
>> Online Sales Executive
>>
>>
>>
>> Mob:                     +971 55 248 1227
>>
>> Dir:                         +971 4 247 6754
>>
>> Email:                    [email-masked]
>>
>> Website:              www.algt-me.com
>>
>> Address:              IMPZ C.22, Dubai Production City, Dubai, UAE.
>>
>>
>>
>>
>>
>>
>>
>>
>> *From:* Mary Anne Agapito [mailto:[email-masked]
>> <[email-masked]>]
>> *Sent:* Monday, August 3, 2020 3:17 PM
>> *To:* Ivy
>> *Cc:* Hyacinth Joyce; Mostafa saad; Returns.fc; Denmark A; customer
>> care; Ashley Fernandes; Rovie; Abel; Alina D'Souza
>> *Subject:* Re: Warranty Confirmation / SKU AL-NB9-1012 - Order No.
>> 600711266
>>
>>
>>
>> Hi Ivy,
>>
>>
>>
>> As per the customer, this is the second time she had an issue with the
>> item. She doesn't want t it to be repaired but wants a replacement instead.
>>
>>
>>
>> Please assist. Thank you
>>
>> Warm Regards,
>>
>>
>>
>> *Mary Anne Agapito*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>  w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>>
>>
>>
>>
>> On Mon, Jul 27, 2020 at 12:52 PM Alina D'Souza <[email-masked]>
>> wrote:
>>
>> @Mostafa saad <[email-masked]> please arange for the item its
>> stil with couriers.
>>
>>
>>
>> @Denmark A <[email-masked]> Please label it FOR REPAIR C/O ABEL
>> (URGENT)., keep us posted
>>
>>
>>
>> Regards,
>>
>> Alina
>>
>>
>>
>>
>>
>> On Sun, Jul 26, 2020 at 1:46 PM Hyacinth Joyce <[email-masked]>
>> wrote:
>>
>> Hi Team,
>>
>>
>>
>> @Ivy <[email-masked]> Thank you for the update.
>>
>>
>>
>> @Returns.fc <[email-masked]> / @Denmark A
>> <[email-masked]> / @Alina D'Souza <[email-masked]> Kindly do
>> the needful, email follow up sent about the collection.
>>
>>
>>
>> Thank you.
>>
>>
>>
>> Best Regards,
>>
>> *Joyce Alvarado*
>>
>> Customer Care Representative
>>
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
>>  www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>>
>>
>>
>> On Sun, 26 Jul 2020 at 13:36, Ivy <[email-masked]> wrote:
>>
>> Hi,
>>
>>
>>
>> Kindly collect the item and handover to our driver. Please label it FOR
>> REPAIR C/O ABEL (URGENT).
>>
>>
>>
>> Thank you!
>>
>>
>>
>> Best regards,
>>
>>
>>
>> Ivy Czarina Rosel
>>
>> Online Sales Executive
>>
>>
>>
>> Mob:                     +971 55 248 1227
>>
>> Dir:                         +971 4 247 6754
>>
>> Email:                    [email-masked]
>>
>> Website:              www.algt-me.com
>>
>> Address:              IMPZ C.22, Dubai Production City, Dubai, UAE.
>>
>>
>>
>>
>>
>>
>>
>>
>> *From:* Hyacinth Joyce [mailto:[email-masked]]
>> *Sent:* Sunday, July 26, 2020 12:51 PM
>> *To:* Rovie; Ivy
>> *Cc:* customer care; Ashley Fernandes; Returns.fc; Denmark A; Alina
>> D'Souza
>> *Subject:* Warranty Confirmation / SKU AL-NB9-1012 - Order No. 600711266
>>
>>
>>
>> Hi team,
>>
>>
>>
>> The customer with the above order number purchased the below item in Feb
>> 2020.
>>
>>
>>
>>
>> 600711266
>>
>> AL-NB9-1012
>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=946406>
>>
>> NutriBullet Pro Series 10pcs Set 900W
>>
>> 1
>>
>>
>>
>> The customer reported and shared the below:
>>
>> -a liquid is coming out from the bottom part
>>
>> -it is not mixing well
>>
>> -milling blade is seriously scratched
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> Kindly check and advise ASAP.
>>
>>
>>
>> Please note that the item is needed by the customer on Wednesday because
>> they will be out for vacation and would bring the item with them.
>>
>>
>>
>> Best Regards,
>>
>> *Joyce Alvarado*
>>
>> Customer Care Representative
>>
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
>>  www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>