Subject: Re: Order #600928110 // Sku :BGTL-LAVLVOTC29K2YES // Name :Lava Cast Iron Casserole 23 x 29cm Green Elliptic Pot w/ Lid // DAMAGED
From: Denmark A <[email-masked]>
To: Shady Elgendy <[email-masked]>
Cc: "Alina D'Souza" <[email-masked]>, Abigail Nicole Capinpin <[email-masked]>, Mohamed Magdy <[email-masked]>, Marla Joy Laurico <[email-masked]>, customer care <[email-masked]>, "Returns.fc" <[email-masked]>, Samran Iftikhar <[email-masked]>, Michael Rolle <[email-masked]>, Kenneth Nwaso <[email-masked]>, Abdelmohsen basha <[email-masked]>, Jessa Garcia <[email-masked]>
Date: Sun, 9 Aug 2020 12:53:43 +0400
List-Id: <ccteam.mumzworld.com>

Dear Shady,

Please approve the below item to put it  in damaged location due to vendor
refusal to replace the item.

Cost: 247.63 AED

Regards,
Den mark

On Sun, Aug 9, 2020 at 12:32 PM Shady Elgendy <[email-masked]> wrote:

> +Abdelmohsen basha <[email-masked]>
> ᐧ
>
> On Sun, Aug 9, 2020 at 12:23 PM Alina D'Souza <[email-masked]> wrote:
>
>> Hi Denmark,
>>
>> Update please customer escalating on social media
>>
>> Customer needs a refund , customer reported in 2 days from delivery
>>
>> Regards,
>> Alina
>>
>> On Tue, Aug 4, 2020 at 3:34 PM Abigail Nicole Capinpin <
>> [email-masked]> wrote:
>>
>>> Hi Veronica,
>>>
>>>
>>>
>>> Thanks for your feedback.
>>>
>>>
>>>
>>> @Marla <[email-masked]> – For your further assistance please.
>>>
>>>
>>>
>>> Regards,
>>>
>>> *Abigail Capinpin*
>>> Buyer
>>>
>>> *P* +971 4 433 9455
>>> *E* [email-masked]
>>>
>>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai,
>>> UAE
>>>
>>>  <https://www.instagram.com/mumzworldcom/> [image:
>>> facebook] <https://www.facebook.com/mumzworld> 
>>> <https://www.youtube.com/user/MumZworld> 
>>> <https://www.snapchat.com/add/mumzworld.com> 
>>> <https://twitter.com/mumzworld>
>>>
>>>  <https://www.mumzworld.com/en/>
>>>
>>>  <https://www.mumzworld.com/en/media-and-press>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> *From:* VERONICA MAMON <[email-masked]>
>>> *Sent:* Tuesday, August 4, 2020 3:29 PM
>>> *To:* Abigail Nicole Capinpin <[email-masked]>;
>>> [email-masked]
>>> *Cc:* customer care <[email-masked]>; Returns.fc <
>>> [email-masked]>; Alina D'Souza <[email-masked]>; Samran
>>> Iftikhar <[email-masked]>; Michael Rolle <
>>> [email-masked]>; Kenneth Nwaso <[email-masked]>;
>>> Abdelmohsen basha <[email-masked]>; Marla Joy Laurico <
>>> [email-masked]>; Jessa Garcia <[email-masked]>; Denmark A <
>>> [email-masked]>
>>> *Subject:* RE: Order #600928110 // Sku :BGTL-LAVLVOTC29K2YES // Name
>>> :Lava Cast Iron Casserole 23 x 29cm Green Elliptic Pot w/ Lid // DAMAGED
>>>
>>>
>>>
>>> Dear Abigail,
>>>
>>>
>>>
>>> We regret to inform you that we cannot give a warranty on this request.
>>>
>>>
>>>
>>>
>>>
>>> *Thanks and Regards,*
>>>
>>> *Veronica Mamon*
>>>
>>> *E-Commerce Specialist*
>>>
>>>
>>>
>>> *BiggLoyalty General Trading LLC. *
>>>
>>> *Sheikh Zayed Road, *
>>>
>>> *Nassima Tower Floor 2, *
>>>
>>> *Office Number: 204, *
>>>
>>> *PO Box:9865 Dubai-UAE*
>>>
>>> *Office  : +971 4 221 00 50 (UAE)*
>>>
>>> *Mobile: +971 55 828 864 (UAE)*
>>>
>>> *Web    : **www.biggloyalty.com* <http://www.biggloyalty.com/>
>>>
>>> **
>>>
>>>
>>>
>>> *From:* Abigail Nicole Capinpin <[email-masked]>
>>> *Sent:* Tuesday, August 4, 2020 9:34 AM
>>> *To:* VERONICA MAMON <[email-masked]>; [email-masked]
>>> *Cc:* customer care <[email-masked]>; Returns.fc <
>>> [email-masked]>; Alina D'Souza <[email-masked]>; Samran
>>> Iftikhar <[email-masked]>; Michael Rolle <
>>> [email-masked]>; Kenneth Nwaso <[email-masked]>;
>>> Abdelmohsen basha <[email-masked]>; Marla Joy Laurico <
>>> [email-masked]>; Jessa Garcia <[email-masked]>; Denmark A <
>>> [email-masked]>
>>> *Subject:* RE: Order #600928110 // Sku :BGTL-LAVLVOTC29K2YES // Name
>>> :Lava Cast Iron Casserole 23 x 29cm Green Elliptic Pot w/ Lid // DAMAGED
>>>
>>>
>>>
>>> Hi Veronica,
>>>
>>>
>>>
>>> As discussed last time, please confirm the warranty for the
>>> aforementioned order and advise whether you will fix or replace the item.
>>>
>>>
>>>
>>> Looking forward to your feedback today.
>>>
>>>
>>>
>>> Regards,
>>>
>>> *Abigail Capinpin*
>>> Buyer
>>>
>>> *P* +971 4 433 9455
>>> *E* [email-masked]
>>>
>>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai,
>>> UAE
>>>
>>>  <https://www.instagram.com/mumzworldcom/> [image:
>>> facebook] <https://www.facebook.com/mumzworld> 
>>> <https://www.youtube.com/user/MumZworld> 
>>> <https://www.snapchat.com/add/mumzworld.com> 
>>> <https://twitter.com/mumzworld>
>>>
>>>  <https://www.mumzworld.com/en/>
>>>
>>>  <https://www.mumzworld.com/en/media-and-press>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> *From:* Denmark A <[email-masked]>
>>> *Sent:* Tuesday, August 4, 2020 8:46 AM
>>> *To:* Abigail Nicole Capinpin <[email-masked]>
>>> *Cc:* customer care <[email-masked]>; Returns.fc <
>>> [email-masked]>; Alina D'Souza <[email-masked]>; Samran
>>> Iftikhar <[email-masked]>; Michael Rolle <
>>> [email-masked]>; Kenneth Nwaso <[email-masked]>;
>>> Abdelmohsen basha <[email-masked]>; Marla Joy Laurico <
>>> [email-masked]>; Jessa Garcia <[email-masked]>
>>> *Subject:* Re: Order #600928110 // Sku :BGTL-LAVLVOTC29K2YES // Name
>>> :Lava Cast Iron Casserole 23 x 29cm Green Elliptic Pot w/ Lid // DAMAGED
>>>
>>>
>>>
>>> Dear Abigail,
>>>
>>>
>>>
>>> Good Day!
>>>
>>>
>>>
>>> Do we have an update on this? thank you.
>>>
>>>
>>>
>>> Regards,
>>>
>>> Den mark
>>>
>>>
>>>
>>> On Wed, Jul 29, 2020 at 5:24 PM Denmark A <[email-masked]> wrote:
>>>
>>> Dear Abigail,
>>>
>>>
>>>
>>> That is the only PO we have.
>>>
>>>
>>>
>>> Regards,
>>>
>>>
>>>
>>> On Wed, Jul 29, 2020 at 5:10 PM Abigail Nicole Capinpin <
>>> [email-masked]> wrote:
>>>
>>> Hi Denmark,
>>>
>>>
>>>
>>> Please double check the PO number against this sales order as I can see
>>> the customer placed an order last July 18th while your PO was raised
>>> last April 23rd.
>>>
>>>
>>>
>>> Hi Veronica,
>>>
>>>
>>>
>>> As discussed, please check the warranty period for the said item and if
>>> we can have a replacement then that would be great.
>>>
>>>
>>>
>>> Regards,
>>>
>>> *Abigail Capinpin*
>>> Buyer
>>>
>>> *P* +971 4 433 9455
>>> *E* [email-masked]
>>>
>>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai,
>>> UAE
>>>
>>>  <https://www.instagram.com/mumzworldcom/> [image:
>>> facebook] <https://www.facebook.com/mumzworld> 
>>> <https://www.youtube.com/user/MumZworld> 
>>> <https://www.snapchat.com/add/mumzworld.com> 
>>> <https://twitter.com/mumzworld>
>>>
>>>  <https://www.mumzworld.com/en/>
>>>
>>>  <https://www.mumzworld.com/en/media-and-press>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> *From:* Denmark A <[email-masked]>
>>> *Sent:* Wednesday, July 29, 2020 5:02 PM
>>> *To:* Abigail Nicole Capinpin <[email-masked]>
>>> *Cc:* customer care <[email-masked]>; Returns.fc <
>>> [email-masked]>; Alina D'Souza <[email-masked]>; Samran
>>> Iftikhar <[email-masked]>; Michael Rolle <
>>> [email-masked]>; Kenneth Nwaso <[email-masked]>;
>>> Abdelmohsen basha <[email-masked]>
>>> *Subject:* Re: Order #600928110 // Sku :BGTL-LAVLVOTC29K2YES // Name
>>> :Lava Cast Iron Casserole 23 x 29cm Green Elliptic Pot w/ Lid // DAMAGED
>>>
>>>
>>>
>>> +Abigail Nicole Capinpin <[email-masked]> Please assist .
>>>
>>>
>>>
>>> Regards,
>>>
>>>
>>>
>>> On Wed, Jul 29, 2020 at 4:59 PM VERONICA MAMON <[email-masked]>
>>> wrote:
>>>
>>> Dear Denmark,
>>>
>>>
>>>
>>> As mentioned earlier, this item was purchased on 23rd April.
>>>
>>> We did not received any PO for this month on this item.
>>>
>>>
>>>
>>>
>>>
>>> *Thanks and Regards,*
>>>
>>> *Veronica Mamon*
>>>
>>> *E-Commerce Specialist*
>>>
>>>
>>>
>>> *BiggLoyalty General Trading LLC. *
>>>
>>> *Sheikh Zayed Road, *
>>>
>>> *Nassima Tower Floor 2, *
>>>
>>> *Office Number: 204, *
>>>
>>> *PO Box:9865 Dubai-UAE*
>>>
>>> *Office  : +971 4 221 00 50 (UAE)*
>>>
>>> *Mobile: +971 55 828 864 (UAE)*
>>>
>>> *Web    : **www.biggloyalty.com* <http://www.biggloyalty.com/>
>>>
>>> **
>>>
>>>
>>>
>>> *From:* Denmark A <[email-masked]>
>>> *Sent:* Wednesday, July 29, 2020 4:51 PM
>>> *To:* VERONICA MAMON <[email-masked]>
>>> *Cc:* LLOYD SEQUEIRA <[email-masked]>; Orders Biggloyalty <
>>> [email-masked]>; Aneesha Kodial <[email-masked]>;
>>> Damla Kavak <[email-masked]>; Stanley Mathews <
>>> [email-masked]>; customer care <[email-masked]>;
>>> Returns.fc <[email-masked]>; Alina D'Souza <
>>> [email-masked]>; Samran Iftikhar <[email-masked]>; Michael
>>> Rolle <[email-masked]>; Kenneth Nwaso <
>>> [email-masked]>; Abdelmohsen basha <[email-masked]>
>>> *Subject:* Re: Order #600928110 // Sku :BGTL-LAVLVOTC29K2YES // Name
>>> :Lava Cast Iron Casserole 23 x 29cm Green Elliptic Pot w/ Lid // DAMAGED
>>>
>>>
>>>
>>> Dear VERONICA,
>>>
>>>
>>>
>>> Do we have other options to assist the customer needs as this was
>>> purchased by them last 18th of July 2020.
>>>
>>>
>>>
>>> Regards,
>>>
>>> Den mark
>>>
>>>
>>>
>>>
>>>
>>> On Wed, Jul 29, 2020 at 4:46 PM VERONICA MAMON <[email-masked]>
>>> wrote:
>>>
>>> Hi Denmark,
>>>
>>>
>>>
>>> As per the attached PO this order was dispatched on 23rd April 2020.
>>>
>>> It is over 3 months.
>>>
>>>
>>>
>>>
>>>
>>> *Thanks and Regards,*
>>>
>>> *Veronica Mamon*
>>>
>>> *E-Commerce Specialist*
>>>
>>>
>>>
>>> *BiggLoyalty General Trading LLC. *
>>>
>>> *Sheikh Zayed Road, *
>>>
>>> *Nassima Tower Floor 2, *
>>>
>>> *Office Number: 204, *
>>>
>>> *PO Box:9865 Dubai-UAE*
>>>
>>> *Office  : +971 4 221 00 50 (UAE)*
>>>
>>> *Mobile: +971 55 828 864 (UAE)*
>>>
>>> *Web    : **www.biggloyalty.com* <http://www.biggloyalty.com/>
>>>
>>> **
>>>
>>>
>>>
>>> *From:* Denmark A <[email-masked]>
>>> *Sent:* Wednesday, July 29, 2020 4:38 PM
>>> *To:* VERONICA MAMON <[email-masked]>
>>> *Cc:* LLOYD SEQUEIRA <[email-masked]>; Orders Biggloyalty <
>>> [email-masked]>; Aneesha Kodial <[email-masked]>;
>>> Damla Kavak <[email-masked]>; Stanley Mathews <
>>> [email-masked]>; customer care <[email-masked]>;
>>> Returns.fc <[email-masked]>; Alina D'Souza <
>>> [email-masked]>; Samran Iftikhar <[email-masked]>; Michael
>>> Rolle <[email-masked]>; Kenneth Nwaso <
>>> [email-masked]>; Abdelmohsen basha <[email-masked]>
>>> *Subject:* Re: Order #600928110 // Sku :BGTL-LAVLVOTC29K2YES // Name
>>> :Lava Cast Iron Casserole 23 x 29cm Green Elliptic Pot w/ Lid // DAMAGED
>>>
>>>
>>>
>>> Dear VERONICA,
>>>
>>>
>>>
>>> POMUMZ_DXB184939 for your reference.
>>>
>>> Also find the attached sales invoice.
>>>
>>>
>>>
>>> Regards,
>>>
>>> Den mark
>>>
>>>
>>>
>>> On Wed, Jul 29, 2020 at 4:35 PM VERONICA MAMON <[email-masked]>
>>> wrote:
>>>
>>> Dear Denmark,
>>>
>>>
>>>
>>> Can you please share us the Mumzworld PO number of this order so we can
>>> verify.
>>>
>>>
>>>
>>>
>>>
>>> *Thanks and Regards,*
>>>
>>> *Veronica Mamon*
>>>
>>> *E-Commerce Specialist*
>>>
>>>
>>>
>>> *BiggLoyalty General Trading LLC. *
>>>
>>> *Sheikh Zayed Road, *
>>>
>>> *Nassima Tower Floor 2, *
>>>
>>> *Office Number: 204, *
>>>
>>> *PO Box:9865 Dubai-UAE*
>>>
>>> *Office  : +971 4 221 00 50 (UAE)*
>>>
>>> *Mobile: +971 55 828 864 (UAE)*
>>>
>>> *Web    : **www.biggloyalty.com* <http://www.biggloyalty.com/>
>>>
>>> **
>>>
>>>
>>>
>>> *From:* Denmark A <[email-masked]>
>>> *Sent:* Wednesday, July 29, 2020 4:23 PM
>>> *To:* LLOYD SEQUEIRA <[email-masked]>; Orders Biggloyalty <
>>> [email-masked]>; Aneesha Kodial <[email-masked]>;
>>> Damla Kavak <[email-masked]>; VERONICA MAMON <
>>> [email-masked]>; Stanley Mathews <[email-masked]>
>>> *Cc:* customer care <[email-masked]>; Returns.fc <
>>> [email-masked]>; Alina D'Souza <[email-masked]>; Samran
>>> Iftikhar <[email-masked]>; Michael Rolle <
>>> [email-masked]>; Kenneth Nwaso <[email-masked]>;
>>> Abdelmohsen basha <[email-masked]>
>>> *Subject:* Order #600928110 // Sku :BGTL-LAVLVOTC29K2YES // Name :Lava
>>> Cast Iron Casserole 23 x 29cm Green Elliptic Pot w/ Lid // DAMAGED
>>>
>>>
>>>
>>> Dear Vendor,
>>>
>>>
>>>
>>> Please see the below customer complaint and allow us to send the item
>>> back to you for your further evaluation.
>>>
>>>
>>>
>>> Return Reason:received_damaged_not_as_new
>>> Comments :damage on the side
>>>
>>>
>>>
>>>
>>> We appreciate your support in this matter, Thank you.
>>>
>>>
>>>
>>> Stay HOME Stay SAFE…
>>>
>>> Best Regards,
>>>
>>> Den mark
>>>
>>>
>
> --
>
>