Subject: Re: COLLECTION REQUEST - DED CASE - VERY URGENT - 600882011- CRA_AR_RE12805
From: "Alina D'Souza" <[email-masked]>
To: Eugene Mugisa <[email-masked]>
Cc: Malak Nobeh <[email-masked]>, Shady Elgendy <[email-masked]>, Mostafa saad <[email-masked]>, Naib Khan <[email-masked]>, Denmark A <[email-masked]>, customer care <[email-masked]>
Date: Sun, 9 Aug 2020 12:52:19 +0400
List-Id: <ccteam.mumzworld.com>

Hi Eugene,

The CRA is refunded without the collection.

Customer has the item please arrange collection.

Regards,
Alina

On Sun, Aug 9, 2020 at 12:46 PM Eugene Mugisa <[email-masked]> wrote:

> @Alina D'Souza <[email-masked]>
>
>
>
> I see the order is refunded. What else can we do on this case.
>
>
>
> Best,
>
> Eugene.
>
>
>
> *From:* Malak Nobeh <[email-masked]>
> *Sent:* Sunday, August 9, 2020 12:15 PM
> *To:* Eugene Mugisa <[email-masked]>
> *Cc:* Shady Elgendy <[email-masked]>; Alina D'Souza <
> [email-masked]>; Mostafa saad <[email-masked]>; Naib Khan <
> [email-masked]>; Denmark A <[email-masked]>; customer care <
> [email-masked]>
> *Subject:* Re: COLLECTION REQUEST - DED CASE - VERY URGENT - 600882011-
> CRA_AR_RE12805
>
>
>
> Dear Eugene,
>
> We need to close this case by the next one hour as DDA team escalated two
> times and they want the solution immediately, customer over their SOCIAL
> MEDIA. Please advice if the collection done?
>
> Thanks.
>
>
>
> On Sun, 9 Aug 2020 at 11:10, Alina D'Souza <[email-masked]> wrote:
>
> Hi Team,
>
>
>
> CRA Is showing refunded but the item is not collected yet
>
>
>
> As per the Tracker it is showing LOST and why was the CRA refunded?
>
>
>
>
>
>
>
> Regards,
>
> Alina
>
>
>
> On Sun, Aug 9, 2020 at 10:45 AM 'Malak Moh'd (Mumzworld Customer Care)'
> via customer care <[email-masked]> wrote:
>
> ##- Please type your reply above this line -##
>
> You are registered as a CC on this request (1230397). Reply to this email
> to add a comment to the request.
>
>
> *Malak Moh'd* (Mumzworld.com)
>
> Aug 9, 2020, 10:45 AM GMT+4
>
> This is a follow-up to your previous request #1220176 "COLLECTION REQUEST
> - DED CA..."
>
> Hello,
>
> Please confirm if this is done?
>
> Thanks.
>
> Attachment(s)
> image.png
> <https://mumzworldhelp.zendesk.com/attachments/token/S5YIA1ZVtSqxZdJe32zBOE90u/?name=image.png>
>
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