Subject: RE: Order #600931937 / /Sku :MD-930275 Name :Beaba - Minicall Baby Monitor - Blue - Defective Not Working When Unplugged
From: Jeno Serenio <[email-masked]>
To: Denmark A <[email-masked]>
Cc: Abdelmohsen basha <[email-masked]>, customer care <[email-masked]>, Mark Anthony Laraga <[email-masked]>, Michael Rolle <[email-masked]>, Priya Ramasamy <[email-masked]>
Date: Sun, 9 Aug 2020 08:28:28 +0000
List-Id: <ccteam.mumzworld.com>

Dear Den Mark,

Good morning.

Hope all is well.

We have verified the Beaba Minicall Baby Monitor and it is not defective.

The baby unit of the item must always plugged to the power source to work.  Unlike with the parent unit that has rechargeable battery that enable it to work wirelessly.

Kindly see video clip attached on the verification we did.

Thanks to arrange collection and confirm once received.

Wishing you good day.

Kind regards,

Jeno Serenio
Sales Coordinator

UAE weekend: Friday and Saturday

JENO SERENIO
SALES COORDINATOR

DUBAI SILICON OASIS FREE ZONE
LIGHT INDUSTRIAL UNITS  •  LIU 6 - OFFICE D7 & D8
PO BOX 450201  •  DUBAI - UAE

M  +971 569 636 787 •  T  +971 4 326 3080 - Ext. 212

[email-masked]<mailto:[email-masked]> •  MAPYR.COM<http://www.mapyr.com/>

CONFIDENTIALITY: This e-mail and any attachments are confidential and may be privileged. If you are not a named recipient, please notify the
sender immediately and do not disclose the contents to another person, use it for any purpose or store or copy the information in any medium.
Please consider your environmental responsibility. Before printing this e-mail message, ask yourself whether you really need a hard copy.

From: Denmark A <[email-masked]>
Sent: Wednesday, August 5, 2020 11:01 AM
To: Jeno Serenio <[email-masked]>
Cc: Abdelmohsen basha <[email-masked]>; customer care <[email-masked]>; Mark Anthony Laraga <[email-masked]>; Michael Rolle <[email-masked]>; Priya Ramasamy <[email-masked]>
Subject: Re: Order #600931937 / /Sku :MD-930275 Name :Beaba - Minicall Baby Monitor - Blue - Defective Not Working When Unplugged

Dear Jeno,

Attached Sales Order for your reference.

Best Regards,

Michael R.

On Wed, Aug 5, 2020 at 10:54 AM Jeno Serenio <[email-masked]<mailto:[email-masked]>> wrote:
Dear Den Mark,

Good Morning.

Thank you for sharing this aftersales issue.

To proceed, grateful if you could share us the copy of the customer receipt.

We look forward to hear from you.

Wishing you good day.

Kind regards,

Jeno Serenio
Sales Coordinator

UAE weekend: Friday and Saturday

JENO SERENIO
SALES COORDINATOR

DUBAI SILICON OASIS FREE ZONE
LIGHT INDUSTRIAL UNITS  •  LIU 6 - OFFICE D7 & D8
PO BOX 450201  •  DUBAI - UAE

M  +971 569 636 787 •  T  +971 4 326 3080 - Ext. 212

[email-masked]<mailto:[email-masked]> •  MAPYR.COM<http://www.mapyr.com/>

CONFIDENTIALITY: This e-mail and any attachments are confidential and may be privileged. If you are not a named recipient, please notify the
sender immediately and do not disclose the contents to another person, use it for any purpose or store or copy the information in any medium.
Please consider your environmental responsibility. Before printing this e-mail message, ask yourself whether you really need a hard copy.

From: Denmark A <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, August 5, 2020 10:38 AM
To: April Garrido <[email-masked]<mailto:[email-masked]>>; Priya Ramasamy <[email-masked]<mailto:[email-masked]>>; Jeno Serenio <[email-masked]<mailto:[email-masked]>>
Cc: Abdelmohsen basha <[email-masked]<mailto:[email-masked]>>; customer care <[email-masked]<mailto:[email-masked]>>; Mark Anthony Laraga <[email-masked]<mailto:[email-masked]>>; Michael Rolle <[email-masked]<mailto:[email-masked]>>
Subject: Order #600931937 / /Sku :MD-930275 Name :Beaba - Minicall Baby Monitor - Blue - Defective Not Working When Unplugged

Dear Vendor,
Please see the below customer complaint and allow us to send the item back to you for your further evaluation.

Return Reason:doesnt_work_or_defective
Comments :The baby device is not working when unplugged.

We appreciate your support in this matter, Thank you.

Regards,
Michael R.