Subject: Re: Order #600928110 // Sku :BGTL-LAVLVOTC29K2YES // Name :Lava Cast Iron Casserole 23 x 29cm Green Elliptic Pot w/ Lid // DAMAGED
From: "Alina D'Souza" <[email-masked]>
To: Abigail Nicole Capinpin <[email-masked]>, Denmark A <[email-masked]>, Mohamed Magdy <[email-masked]>, Shady Elgendy <[email-masked]>
Cc: VERONICA MAMON <[email-masked]>, [email-masked], Marla Joy Laurico <[email-masked]>, customer care <[email-masked]>, "Returns.fc" <[email-masked]>, Samran Iftikhar <[email-masked]>, Michael Rolle <[email-masked]>, Kenneth Nwaso <[email-masked]>, Abdelmohsen basha <[email-masked]>, Jessa Garcia <[email-masked]>
Date: Sun, 9 Aug 2020 12:23:18 +0400
List-Id: <ccteam.mumzworld.com>

Hi Denmark,

Update please customer escalating on social media

Customer needs a refund , customer reported in 2 days from delivery

Regards,
Alina

On Tue, Aug 4, 2020 at 3:34 PM Abigail Nicole Capinpin <
[email-masked]> wrote:

> Hi Veronica,
>
>
>
> Thanks for your feedback.
>
>
>
> @Marla <[email-masked]> – For your further assistance please.
>
>
>
> Regards,
>
> *Abigail Capinpin*
> Buyer
>
> *P* +971 4 433 9455
> *E* [email-masked]
>
> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai, UAE
>
>  <https://www.instagram.com/mumzworldcom/> [image:
> facebook] <https://www.facebook.com/mumzworld> 
> <https://www.youtube.com/user/MumZworld> 
> <https://www.snapchat.com/add/mumzworld.com> 
> <https://twitter.com/mumzworld>
>
>  <https://www.mumzworld.com/en/>
>
>  <https://www.mumzworld.com/en/media-and-press>
>
>
>
>
>
>
>
>
>
> *From:* VERONICA MAMON <[email-masked]>
> *Sent:* Tuesday, August 4, 2020 3:29 PM
> *To:* Abigail Nicole Capinpin <[email-masked]>;
> [email-masked]
> *Cc:* customer care <[email-masked]>; Returns.fc <
> [email-masked]>; Alina D'Souza <[email-masked]>; Samran
> Iftikhar <[email-masked]>; Michael Rolle <
> [email-masked]>; Kenneth Nwaso <[email-masked]>;
> Abdelmohsen basha <[email-masked]>; Marla Joy Laurico <
> [email-masked]>; Jessa Garcia <[email-masked]>; Denmark A <
> [email-masked]>
> *Subject:* RE: Order #600928110 // Sku :BGTL-LAVLVOTC29K2YES // Name
> :Lava Cast Iron Casserole 23 x 29cm Green Elliptic Pot w/ Lid // DAMAGED
>
>
>
> Dear Abigail,
>
>
>
> We regret to inform you that we cannot give a warranty on this request.
>
>
>
>
>
> *Thanks and Regards,*
>
> *Veronica Mamon*
>
> *E-Commerce Specialist*
>
>
>
> *BiggLoyalty General Trading LLC. *
>
> *Sheikh Zayed Road, *
>
> *Nassima Tower Floor 2, *
>
> *Office Number: 204, *
>
> *PO Box:9865 Dubai-UAE*
>
> *Office  : +971 4 221 00 50 (UAE)*
>
> *Mobile: +971 55 828 864 (UAE)*
>
> *Web    : **www.biggloyalty.com* <http://www.biggloyalty.com/>
>
> **
>
>
>
> *From:* Abigail Nicole Capinpin <[email-masked]>
> *Sent:* Tuesday, August 4, 2020 9:34 AM
> *To:* VERONICA MAMON <[email-masked]>; [email-masked]
> *Cc:* customer care <[email-masked]>; Returns.fc <
> [email-masked]>; Alina D'Souza <[email-masked]>; Samran
> Iftikhar <[email-masked]>; Michael Rolle <
> [email-masked]>; Kenneth Nwaso <[email-masked]>;
> Abdelmohsen basha <[email-masked]>; Marla Joy Laurico <
> [email-masked]>; Jessa Garcia <[email-masked]>; Denmark A <
> [email-masked]>
> *Subject:* RE: Order #600928110 // Sku :BGTL-LAVLVOTC29K2YES // Name
> :Lava Cast Iron Casserole 23 x 29cm Green Elliptic Pot w/ Lid // DAMAGED
>
>
>
> Hi Veronica,
>
>
>
> As discussed last time, please confirm the warranty for the aforementioned
> order and advise whether you will fix or replace the item.
>
>
>
> Looking forward to your feedback today.
>
>
>
> Regards,
>
> *Abigail Capinpin*
> Buyer
>
> *P* +971 4 433 9455
> *E* [email-masked]
>
> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai, UAE
>
>  <https://www.instagram.com/mumzworldcom/> [image:
> facebook] <https://www.facebook.com/mumzworld> 
> <https://www.youtube.com/user/MumZworld> 
> <https://www.snapchat.com/add/mumzworld.com> 
> <https://twitter.com/mumzworld>
>
>  <https://www.mumzworld.com/en/>
>
>  <https://www.mumzworld.com/en/media-and-press>
>
>
>
>
>
>
>
>
>
> *From:* Denmark A <[email-masked]>
> *Sent:* Tuesday, August 4, 2020 8:46 AM
> *To:* Abigail Nicole Capinpin <[email-masked]>
> *Cc:* customer care <[email-masked]>; Returns.fc <
> [email-masked]>; Alina D'Souza <[email-masked]>; Samran
> Iftikhar <[email-masked]>; Michael Rolle <
> [email-masked]>; Kenneth Nwaso <[email-masked]>;
> Abdelmohsen basha <[email-masked]>; Marla Joy Laurico <
> [email-masked]>; Jessa Garcia <[email-masked]>
> *Subject:* Re: Order #600928110 // Sku :BGTL-LAVLVOTC29K2YES // Name
> :Lava Cast Iron Casserole 23 x 29cm Green Elliptic Pot w/ Lid // DAMAGED
>
>
>
> Dear Abigail,
>
>
>
> Good Day!
>
>
>
> Do we have an update on this? thank you.
>
>
>
> Regards,
>
> Den mark
>
>
>
> On Wed, Jul 29, 2020 at 5:24 PM Denmark A <[email-masked]> wrote:
>
> Dear Abigail,
>
>
>
> That is the only PO we have.
>
>
>
> Regards,
>
>
>
> On Wed, Jul 29, 2020 at 5:10 PM Abigail Nicole Capinpin <
> [email-masked]> wrote:
>
> Hi Denmark,
>
>
>
> Please double check the PO number against this sales order as I can see
> the customer placed an order last July 18th while your PO was raised last
> April 23rd.
>
>
>
> Hi Veronica,
>
>
>
> As discussed, please check the warranty period for the said item and if we
> can have a replacement then that would be great.
>
>
>
> Regards,
>
> *Abigail Capinpin*
> Buyer
>
> *P* +971 4 433 9455
> *E* [email-masked]
>
> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai, UAE
>
>  <https://www.instagram.com/mumzworldcom/> [image:
> facebook] <https://www.facebook.com/mumzworld> 
> <https://www.youtube.com/user/MumZworld> 
> <https://www.snapchat.com/add/mumzworld.com> 
> <https://twitter.com/mumzworld>
>
>  <https://www.mumzworld.com/en/>
>
>  <https://www.mumzworld.com/en/media-and-press>
>
>
>
>
>
>
>
>
>
> *From:* Denmark A <[email-masked]>
> *Sent:* Wednesday, July 29, 2020 5:02 PM
> *To:* Abigail Nicole Capinpin <[email-masked]>
> *Cc:* customer care <[email-masked]>; Returns.fc <
> [email-masked]>; Alina D'Souza <[email-masked]>; Samran
> Iftikhar <[email-masked]>; Michael Rolle <
> [email-masked]>; Kenneth Nwaso <[email-masked]>;
> Abdelmohsen basha <[email-masked]>
> *Subject:* Re: Order #600928110 // Sku :BGTL-LAVLVOTC29K2YES // Name
> :Lava Cast Iron Casserole 23 x 29cm Green Elliptic Pot w/ Lid // DAMAGED
>
>
>
> +Abigail Nicole Capinpin <[email-masked]> Please assist .
>
>
>
> Regards,
>
>
>
> On Wed, Jul 29, 2020 at 4:59 PM VERONICA MAMON <[email-masked]>
> wrote:
>
> Dear Denmark,
>
>
>
> As mentioned earlier, this item was purchased on 23rd April.
>
> We did not received any PO for this month on this item.
>
>
>
>
>
> *Thanks and Regards,*
>
> *Veronica Mamon*
>
> *E-Commerce Specialist*
>
>
>
> *BiggLoyalty General Trading LLC. *
>
> *Sheikh Zayed Road, *
>
> *Nassima Tower Floor 2, *
>
> *Office Number: 204, *
>
> *PO Box:9865 Dubai-UAE*
>
> *Office  : +971 4 221 00 50 (UAE)*
>
> *Mobile: +971 55 828 864 (UAE)*
>
> *Web    : **www.biggloyalty.com* <http://www.biggloyalty.com/>
>
> **
>
>
>
> *From:* Denmark A <[email-masked]>
> *Sent:* Wednesday, July 29, 2020 4:51 PM
> *To:* VERONICA MAMON <[email-masked]>
> *Cc:* LLOYD SEQUEIRA <[email-masked]>; Orders Biggloyalty <
> [email-masked]>; Aneesha Kodial <[email-masked]>; Damla
> Kavak <[email-masked]>; Stanley Mathews <[email-masked]>;
> customer care <[email-masked]>; Returns.fc <[email-masked]>;
> Alina D'Souza <[email-masked]>; Samran Iftikhar <[email-masked]>;
> Michael Rolle <[email-masked]>; Kenneth Nwaso <
> [email-masked]>; Abdelmohsen basha <[email-masked]>
> *Subject:* Re: Order #600928110 // Sku :BGTL-LAVLVOTC29K2YES // Name
> :Lava Cast Iron Casserole 23 x 29cm Green Elliptic Pot w/ Lid // DAMAGED
>
>
>
> Dear VERONICA,
>
>
>
> Do we have other options to assist the customer needs as this was
> purchased by them last 18th of July 2020.
>
>
>
> Regards,
>
> Den mark
>
>
>
>
>
> On Wed, Jul 29, 2020 at 4:46 PM VERONICA MAMON <[email-masked]>
> wrote:
>
> Hi Denmark,
>
>
>
> As per the attached PO this order was dispatched on 23rd April 2020.
>
> It is over 3 months.
>
>
>
>
>
> *Thanks and Regards,*
>
> *Veronica Mamon*
>
> *E-Commerce Specialist*
>
>
>
> *BiggLoyalty General Trading LLC. *
>
> *Sheikh Zayed Road, *
>
> *Nassima Tower Floor 2, *
>
> *Office Number: 204, *
>
> *PO Box:9865 Dubai-UAE*
>
> *Office  : +971 4 221 00 50 (UAE)*
>
> *Mobile: +971 55 828 864 (UAE)*
>
> *Web    : **www.biggloyalty.com* <http://www.biggloyalty.com/>
>
> **
>
>
>
> *From:* Denmark A <[email-masked]>
> *Sent:* Wednesday, July 29, 2020 4:38 PM
> *To:* VERONICA MAMON <[email-masked]>
> *Cc:* LLOYD SEQUEIRA <[email-masked]>; Orders Biggloyalty <
> [email-masked]>; Aneesha Kodial <[email-masked]>; Damla
> Kavak <[email-masked]>; Stanley Mathews <[email-masked]>;
> customer care <[email-masked]>; Returns.fc <[email-masked]>;
> Alina D'Souza <[email-masked]>; Samran Iftikhar <[email-masked]>;
> Michael Rolle <[email-masked]>; Kenneth Nwaso <
> [email-masked]>; Abdelmohsen basha <[email-masked]>
> *Subject:* Re: Order #600928110 // Sku :BGTL-LAVLVOTC29K2YES // Name
> :Lava Cast Iron Casserole 23 x 29cm Green Elliptic Pot w/ Lid // DAMAGED
>
>
>
> Dear VERONICA,
>
>
>
> POMUMZ_DXB184939 for your reference.
>
> Also find the attached sales invoice.
>
>
>
> Regards,
>
> Den mark
>
>
>
> On Wed, Jul 29, 2020 at 4:35 PM VERONICA MAMON <[email-masked]>
> wrote:
>
> Dear Denmark,
>
>
>
> Can you please share us the Mumzworld PO number of this order so we can
> verify.
>
>
>
>
>
> *Thanks and Regards,*
>
> *Veronica Mamon*
>
> *E-Commerce Specialist*
>
>
>
> *BiggLoyalty General Trading LLC. *
>
> *Sheikh Zayed Road, *
>
> *Nassima Tower Floor 2, *
>
> *Office Number: 204, *
>
> *PO Box:9865 Dubai-UAE*
>
> *Office  : +971 4 221 00 50 (UAE)*
>
> *Mobile: +971 55 828 864 (UAE)*
>
> *Web    : **www.biggloyalty.com* <http://www.biggloyalty.com/>
>
> **
>
>
>
> *From:* Denmark A <[email-masked]>
> *Sent:* Wednesday, July 29, 2020 4:23 PM
> *To:* LLOYD SEQUEIRA <[email-masked]>; Orders Biggloyalty <
> [email-masked]>; Aneesha Kodial <[email-masked]>; Damla
> Kavak <[email-masked]>; VERONICA MAMON <[email-masked]>;
> Stanley Mathews <[email-masked]>
> *Cc:* customer care <[email-masked]>; Returns.fc <
> [email-masked]>; Alina D'Souza <[email-masked]>; Samran
> Iftikhar <[email-masked]>; Michael Rolle <
> [email-masked]>; Kenneth Nwaso <[email-masked]>;
> Abdelmohsen basha <[email-masked]>
> *Subject:* Order #600928110 // Sku :BGTL-LAVLVOTC29K2YES // Name :Lava
> Cast Iron Casserole 23 x 29cm Green Elliptic Pot w/ Lid // DAMAGED
>
>
>
> Dear Vendor,
>
>
>
> Please see the below customer complaint and allow us to send the item back
> to you for your further evaluation.
>
>
>
> Return Reason:received_damaged_not_as_new
> Comments :damage on the side
>
>
>
>
> We appreciate your support in this matter, Thank you.
>
>
>
> Stay HOME Stay SAFE…
>
> Best Regards,
>
> Den mark
>
>