Subject: Re: FW: مشكلة مع موقع ممزورلد
From: Malak Nobeh <[email-masked]>
To: Consumer Rights <[email-masked]>
Cc: Ekta Jesswani <[email-masked]>, "[email-masked]" <[email-masked]>
Date: Sun, 9 Aug 2020 12:09:31 +0400
List-Id: <ccteam.mumzworld.com>

Hello Sultan,

refund raised successfully #1230601, we will process it within 7-10 working
days.

Thank you.

On Sun, 9 Aug 2020 at 10:13, Malak Nobeh <[email-masked]> wrote:

> Hello Sultan,
>
> We are still following up with the concerned team and we will ensure to
> solve the case today before 2 PM.
>
> Thank you.
>
>
>
> On Wed, 5 Aug 2020 at 11:00, Ekta Jesswani <[email-masked]> wrote:
>
>> Hi Team,
>>
>> We are looking into this case and it will be resolved and refunded today.
>>
>> Thanks
>>
>> Regards,
>> Ekta
>>
>> On Tue, 4 Aug 2020 at 14:17, Consumer Rights <[email-masked]>
>> wrote:
>>
>>> Dear Malak,
>>>
>>> Hope all is well,
>>>
>>> Unfortunately we received a complaint (attached) in regards to the
>>> company. We would appreciate if the matter is resolved as we are here to
>>> protect our business partners. Kindly escalate the matter to the concerned
>>> department and contact the customer for any clarifications/documentations.
>>>
>>> Apologies for the inconvenience,
>>>
>>>
>>>
>>>
>>>
>>> *حقوق المستهلك*
>>>
>>>
>>>
>>> *Consumer Rights*
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> *D*
>>>
>>> +971 4 4461516
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> *dda.gov.ae*
>>> <https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fdda.gov.ae%2F&data=02%7C01%7CConsumer.Rights%40dda.gov.ae%7C5529788c7abf4cefd03208d832f56df3%7Ceee3385e742f4e2eb130e496ed7d6a49%7C0%7C0%7C637315376972044702&sdata=DuytDAxhIwHjYqHaU8ScfClSCiR5HPHNH%2BHWbe3ak2Y%3D&reserved=0>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> <https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fdda.gov.ae%2F&data=02%7C01%7CConsumer.Rights%40dda.gov.ae%7C5529788c7abf4cefd03208d832f56df3%7Ceee3385e742f4e2eb130e496ed7d6a49%7C0%7C0%7C637315376972054696&sdata=vMAhtIjlT%2FcROBnIXnes%2FTOWgQ8XU4RnMYXKy%2B2uLSA%3D&reserved=0>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> <https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fae.linkedin.com%2Fcompany%2Fdubai-development-authority&data=02%7C01%7CConsumer.Rights%40dda.gov.ae%7C5529788c7abf4cefd03208d832f56df3%7Ceee3385e742f4e2eb130e496ed7d6a49%7C0%7C0%7C637315376972054696&sdata=bhZtVZS5cl5vWq2EaANsc%2Fv3kkwv9lOTM%2B9NnHMUj5Y%3D&reserved=0>
>>>
>>> <https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ftwitter.com%2Fdxbdevauthority&data=02%7C01%7CConsumer.Rights%40dda.gov.ae%7C5529788c7abf4cefd03208d832f56df3%7Ceee3385e742f4e2eb130e496ed7d6a49%7C0%7C0%7C637315376972064688&sdata=zUdfVgAojG8mXZ69bmlxGnF0pNKEVopJFjGDy4mdCt4%3D&reserved=0>
>>>
>>>
>>>
>>>
>>>
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>>>
>>> *From:* hissah almatar [mailto:[email-masked]]
>>> *Sent:* Monday, August 3, 2020 3:10 PM
>>> *To:* Consumer Rights <[email-masked]>
>>> *Subject:* مشكلة مع موقع ممزورلد
>>>
>>>
>>>
>>> ⚠
>>>
>>> *CAUTION: This Is An External Email.*
>>>
>>>
>>>
>>> السلام عليكم ورحمة الله وبركاته،
>>>
>>>
>>>
>>> أرجوا المساعدة من حضرتكم في حل مشكلتي القائمة من ٥ أشهر مع موقع ممزورلد
>>> حيث أني قمت بطلبية بتاريخ 28/03/2020 برقم (100125154)وتم تقسيمها على
>>> شحنتين الأولى مع شركة سمسا السعودية ووصلتني بعد عناء طويل والنصف الثاني تم
>>> شحنه مع شركة شيبا السعودية وألغيت الشحنة من قبل الشركة نفسها ومن تاريخ
>>> 16/04 وأنا أطلب الموقع باسترجاع المبلغ ولكن لا فائدة وآخر اتصال لي قبل
>>> شهر طالبتهم بوضع المبلغ كرصيد لي في الموقع ولكن للأسف لم يتم ايداعه في
>>> الحساب، أرجوا منكم اتخاذ الاجراء المناسب.
>>>
>>>
>>>
>>> مع أطيب التحيات.
>>>
>>> شكراً.
>>>
>>>
>>>
>>> Sent from my iPhone
>>>
>>
>>
>> --
>> *Regards, *
>>
>>
>>
>
> --
>
>

--