Subject: Re: CRA NOT DONE - S000778379978-100125154 - DDA CASE
From: "Asad ." <[email-masked]>
To: Zubair Wahid <[email-masked]>, Malak Nobeh <[email-masked]>
Cc: Hussain Firoz Miyagamwala <[email-masked]>, customer care <[email-masked]>, Ahmed Irfan <[email-masked]>, Ronald Gaviola <[email-masked]>, Eugene Mugisa <[email-masked]>, Shady Elgendy <[email-masked]>, Naib Khan <[email-masked]>, KSA Lastmile <[email-masked]>, Mohamed Magdy <[email-masked]>
Date: Sun, 9 Aug 2020 07:53:04 +0000
List-Id: <ccteam.mumzworld.com>

Lost by Shipa? If so please communicate with them and process refund to the customer and close the case today.

Kind Regards,
Asad Pirzada
Chief Operations Officer
M  +971 504 09 5386
E [email-masked]<mailto:[email-masked]>

A B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai, UAE
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From: Zubair Wahid <[email-masked]>
Date: Sunday, 9 August 2020 at 11:50 AM
To: Malak Nobeh <[email-masked]>
Cc: Hussain Firoz Miyagamwala <[email-masked]>, customer care <[email-masked]>, Ahmed Irfan <[email-masked]>, Ronald Gaviola <[email-masked]>, Eugene Mugisa <[email-masked]>, Shady Elgendy <[email-masked]>, Naib Khan <[email-masked]>, Asad <[email-masked]>, KSA Lastmile <[email-masked]>, Mohamed Magdy <[email-masked]>
Subject: Re: CRA NOT DONE - S000778379978-100125154 - DDA CASE

Hi Hussain
We have the POD for this order, it was dispatched on 30/04/2020
We can refund the customer but we need to charge Shipa for this
Thanks
Zubair

On Sun, Aug 9, 2020 at 9:08 AM Malak Nobeh <[email-masked]<mailto:[email-masked]>> wrote:
Dear Zubair - Ahmad,

We need URGENT response here please , the DDA team following up with us.

Thanks.

On Tue, 4 Aug 2020 at 16:18, Hussain Firoz Miyagamwala <[email-masked]<mailto:[email-masked]>> wrote:
Dear Malak,

As per the AWB this was never dispatched.
@Zubair Wahid<mailto:[email-masked]> Please confirm if we can cancel this shipment urgently.

[Image removed by sender.]

On Tue, Aug 4, 2020 at 4:12 PM Malak Nobeh <[email-masked]<mailto:[email-masked]>> wrote:
Hi Hussain,

This shipment has been returned since April and we still have no CRA.

TAL-KSA-15572-129-G-1
TAL-KSA-15572-53-G-1
TAL-KSA-15572-61-G-1
KSA-TTE-37/106
KSA-TTE-37/205
NOURA-4119

Courier Info:

Courier Name: Shippa
AWB:  S000778379978

Please raise CRA.

Thanks.

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[Image removed by sender.]

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