Subject: Re: 1Z289F8W6756098797- 100158993- Cancellation and Refund
From: Hussain Firoz Miyagamwala <[email-masked]>
To: Ronald Gaviola <[email-masked]>
Cc: Amir Julkarnain <[email-masked]>, Michaela Manibo <[email-masked]>, [email-masked], Ekta Jesswani <[email-masked]>, KSA Lastmile <[email-masked]>, customer care <[email-masked]>, Asad <[email-masked]>
Date: Sun, 9 Aug 2020 11:07:00 +0400
List-Id: <ccteam.mumzworld.com>

Dear Ronald,

Please confirm if this is going to be returned back in KSA or Dubai ?

On Sat, Aug 8, 2020 at 11:06 AM Ronald Gaviola <[email-masked]> wrote:

> Amir,
>
> You can raise the CRA for now, we will hand over to returns team those
> items to receive in the system as soon as delivered back to us.
>
>
>
>
> Regards,
> Ronald
>
>
> On Sat, Aug 8, 2020 at 10:49 AM Amir Julkarnain <[email-masked]>
> wrote:
>
>> @Ronald Gaviola <[email-masked]> ,
>>
>> Kindly confirm if we can cancel this order asap and have hussain create
>> CRA. The customer wanted an immediate refund. The order was placed
>> on 13-Jun-2020 and was stuck at customs.
>>
>> Best Regards
>>
>> On Sat, 8 Aug 2020 at 10:37, Michaela Manibo <
>> [email-masked]> wrote:
>>
>>> Team,
>>>
>>> Good morning...
>>>
>>> @Hussain Firoz Miyagamwala <[email-masked]> can we request for a
>>> CRA for this order.  CUstomer is so angry the order has been stuck for two
>>> months.  And now the customer also needs to wait again for a refund .
>>>
>>> @Amir Julkarnain <[email-masked]> and @Ekta Jesswani
>>> <[email-masked]>
>>> this customer is asking for an immediate supervisor call back. raised
>>> on   Incident #1224416
>>>
>>> Please help on expediting the returns and refund for this order -
>>>
>>> 1Z289F8W6756098797- 100158993
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> On Fri, Aug 7, 2020 at 12:45 PM Michaela Manibo <
>>> [email-masked]> wrote:
>>>
>>>> Team,
>>>>
>>>> May we have an update on this pleasE?
>>>>
>>>> Thank you
>>>>
>>>>
>>>>
>>>> On Wed, Aug 5, 2020 at 3:07 PM Michaela Manibo <
>>>> [email-masked]> wrote:
>>>>
>>>>> Team,
>>>>>
>>>>> Please speed up the return for this order as the customer has been
>>>>> following up the refund.
>>>>>
>>>>> thanks
>>>>>
>>>>>
>>
>> --
>> *Amir Hussain Julkarnain*
>> Junior Team Leader
>> p:  +971 (0)4 4339455   Ext 1322 │ e: [email-masked]
>> <[email-masked]> │ w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>