Subject: Re: SO # 200316334 & 1184789458
From: Anas nazzal <[email-masked]>
To: Zubair Wahid <[email-masked]>, Hussain Firoz Miyagamwala <[email-masked]>, Ahmed Irfan <[email-masked]>, KSA Lastmile <[email-masked]>
Cc: customer care <[email-masked]>, Ekta Jesswani <[email-masked]>
Date: Sun, 9 Aug 2020 10:53:55 +0400
List-Id: <ccteam.mumzworld.com>

Dear Team,

Kindly assist with the below customer as he called again to follow up.

Best Regards,
Anas Nazzal

On Wed, Aug 5, 2020 at 2:49 PM Hyacinth Joyce <[email-masked]> wrote:

> Hi Zubair and Ahmed,
>
> The customer called again to follow up. Kindly confirm about the
> cancellation of the shipment in order for us to proceed with the refund.
>
> @Hussain Firoz Miyagamwala <[email-masked]> once the cancellation
> is confirmed, kindly assist to update CRA.
>
> Thank you.
>
> Best Regards,
>
> *Joyce Alvarado*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
> www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
> On Sun, 2 Aug 2020 at 16:03, Ekta Jesswani <[email-masked]> wrote:
>
>> Hi Zubair and Ahmed,
>>
>> Please ensure this order is not shipped as the customer wants a refund.
>>
>> @Hussain Firoz Miyagamwala <[email-masked]> Please create CRA for
>> this order
>>
>> @Omar Khaled <[email-masked]> Please raise refund ticket and once
>> CRA is done, Sagar will refund.
>>
>> Thanks
>>
>> Regards,
>> Ekta
>>
>> On Mon, 27 Jul 2020 at 17:54, Yaseen Shaqra <[email-masked]>
>> wrote:
>>
>>> Hi Zubair and Ahmed,
>>>
>>> Please note that the customer asked to cancel the shipment and refund
>>> the amount
>>>
>>> Kindly don't ship the product
>>> --
>>>
>>> Best Regards,
>>>
>>> *Yaseen Mohammed*
>>>
>>> Customer Care Representative
>>> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │
>>> w: www.mumzworld.com
>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>>> 500245, Dubai, UAE
>>>
>>>
>>
>>
>> --
>> *Regards, *
>>
>>
>>