Subject: Re: Order 600689479 ll Cool Wheels - Foldable Kick Scooter - Pink - MTC-FR58352
From: Denmark A <[email-masked]>
To: Mohamed Magdy <[email-masked]>
Cc: "Alina D'Souza" <[email-masked]>, Mostafa saad <[email-masked]>, Shady Elgendy <[email-masked]>, Umang Mehrotra <[email-masked]>, Maria Katrina Bautista <[email-masked]>, Rabiqa mstc <[email-masked]>, customer care <[email-masked]>
Date: Sun, 9 Aug 2020 10:20:11 +0400
List-Id: <ccteam.mumzworld.com>

Dear Mohamed,

Our driver will collect today the item from the vendor side.

Regards,
Den mark

On Sun, Aug 9, 2020 at 10:15 AM Mohamed Magdy <[email-masked]> wrote:

> @Denmark A <[email-masked]> ...Do we still have the item in the
> warehouse? if yes then update it into damaged location
>
> On Sun, Aug 9, 2020 at 9:33 AM Alina D'Souza <[email-masked]> wrote:
>
>> Hi Shady,
>>
>> Need your approval on the case the scooter was sent for repair since
>> March and we got information that its beyond repair
>>
>> Customer waited for 5 months. The CRA is refunded however we are sending
>> her the scooter back without repair
>>
>> Could you please advise if we can give GC to the customer its AED 222
>>
>> Regards,
>> Alina
>>
>> On Sun, Aug 9, 2020 at 8:46 AM Denmark A <[email-masked]> wrote:
>>
>>> Dear Simba,
>>>
>>> Our driver will collect today.
>>>
>>> Regards,
>>> Den mark
>>>
>>> On Sun, Aug 2, 2020 at 12:48 PM Simba <[email-masked]>
>>> wrote:
>>>
>>>> Hi Denmark,
>>>>
>>>> This item was to be sent back but your driver refused to take it since
>>>> it was not repaired as it is beyond repair. Still lying in our warehouse,
>>>> you can arrange for collection instead.
>>>>
>>>>
>>>> Thanks & Regards,
>>>>
>>>> *Simbarashe Mawere*
>>>>
>>>> P.O Box 115161 | Dubai  |  UAE
>>>>
>>>> M:+971556595409 T:+971-43339050|F: +971-43339052
>>>>
>>>> E: [email-masked] <[email-masked]> | W:
>>>> www.metelegance. <http://www.darvesh.com/>*net*
>>>>
>>>>
>>>> On Wed, Jul 29, 2020 at 12:49 AM Denmark A <[email-masked]>
>>>> wrote:
>>>>
>>>>> Dear Simba,
>>>>>
>>>>> We need your assistance here and do update us also.
>>>>>
>>>>> Regards,
>>>>> Den mark
>>>>>
>>>>> On Wed, Jul 29, 2020 at 11:46 AM Alina D'Souza <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> Hi Denmark,
>>>>>>
>>>>>> No update received
>>>>>>
>>>>>> Case is since March, Please advise asap
>>>>>>
>>>>>> Regards,
>>>>>> Alina
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Tue, Jul 21, 2020 at 10:03 AM Denmark A <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>>> Dear Simba,
>>>>>>>
>>>>>>> Please share your feedback here. We will refund the customer and
>>>>>>> issue us a credit note.
>>>>>>>
>>>>>>> Regards,
>>>>>>> Den mark
>>>>>>>
>>>>>>> On Mon, Jul 20, 2020 at 4:28 PM Alina D'Souza <[email-masked]>
>>>>>>> wrote:
>>>>>>>
>>>>>>>> Hi Team,
>>>>>>>>
>>>>>>>> Are we shipping the item back to the customer ?
>>>>>>>>
>>>>>>>> Regards,
>>>>>>>> Alina
>>>>>>>>
>>>>>>>> On Thu, Jul 16, 2020 at 12:15 PM Denmark A <[email-masked]>
>>>>>>>> wrote:
>>>>>>>>
>>>>>>>>> Dear Simba,
>>>>>>>>>
>>>>>>>>> Update us where the  item, POD is one of the proof evidence that
>>>>>>>>> you received the item and still item not yet received from our side.
>>>>>>>>>
>>>>>>>>> Regards,
>>>>>>>>>
>>>>>>>>> On Tue, Jun 30, 2020 at 12:11 PM Simba . <
>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>
>>>>>>>>>> Hi Denmark,
>>>>>>>>>>
>>>>>>>>>> This POD will not be taken into consideration,the item is said to
>>>>>>>>>> have been damaged beyond repair.
>>>>>>>>>> Kindly use [email-masked] instead.
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> Thanks & Regards,
>>>>>>>>>>
>>>>>>>>>> *Simbarashe Mawere*
>>>>>>>>>>
>>>>>>>>>> P.O Box 115161 | Dubai  |  UAE
>>>>>>>>>>
>>>>>>>>>> M:+971556595409 T:+971-43339050|F: +971-43339052
>>>>>>>>>>
>>>>>>>>>> E: [email-masked] <[email-masked]> | W:
>>>>>>>>>> www.metelegance. <http://www.darvesh.com/>*net*
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> On Tue, Jun 30, 2020 at 12:09 AM Denmark A <[email-masked]>
>>>>>>>>>> wrote:
>>>>>>>>>>
>>>>>>>>>>> Dear Simba,
>>>>>>>>>>>
>>>>>>>>>>> Please find the attached Signed POD for your reference.
>>>>>>>>>>>
>>>>>>>>>>> Regards,
>>>>>>>>>>> Den mark
>>>>>>>>>>>
>>>>>>>>>>> On Tue, Jun 30, 2020 at 10:26 AM Mohamed Magdy <
>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>
>>>>>>>>>>>> ANy update here?
>>>>>>>>>>>>
>>>>>>>>>>>> On Mon, Jun 29, 2020 at 8:29 AM Mohamed Magdy <
>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>
>>>>>>>>>>>>> Any update on this please/
>>>>>>>>>>>>>
>>>>>>>>>>>>> On Sun, Jun 28, 2020 at 4:40 PM Simba . <
>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>
>>>>>>>>>>>>>> Hi Denmark,
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> This was not given back? I will check from the store and
>>>>>>>>>>>>>> confirm by tomorrow.
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Thanks & Regards,
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> *Simbarashe Mawere*
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> P.O Box 115161 | Dubai  |  UAE
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> M:+971556595409 T:+971-43339050|F: +971-43339052
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> E: [email-masked] <[email-masked]> | W:
>>>>>>>>>>>>>> www.metelegance. <http://www.darvesh.com/>*net*
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> On Sat, Jun 27, 2020 at 1:02 AM Denmark A <
>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Dear Simba,
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Please we need an update this was hand over to you last
>>>>>>>>>>>>>>> 05/30/2020
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Regards,
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> On Wed, Jun 24, 2020 at 4:36 PM Denmark A <
>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> Dear Team,
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> Please update.
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> Regards,
>>>>>>>>>>>>>>>> Den mark
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> On Tue, May 26, 2020 at 5:20 PM Alina D'Souza <
>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> Hi Mostafa,
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> Please advise if the item has collected,  logged in twice
>>>>>>>>>>>>>>>>> for collection
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> Kindly advise and arrange if not
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> Regards,
>>>>>>>>>>>>>>>>> Alina
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> On Sat, Mar 28, 2020 at 9:31 AM Simba . <
>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> Hi Maria,
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> Kindly send to our WH,we will do the needful as soon as
>>>>>>>>>>>>>>>>>> possible.
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> Thanks & Regards,
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> *Simbarashe Mawere*
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> P.O Box 115161 | Dubai  |  UAE
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> M:+971556595409 T:+971-43339050|F: +971-43339052
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> E: [email-masked] <[email-masked]> |
>>>>>>>>>>>>>>>>>> W:www.metelegance. <http://www.darvesh.com/>*net*
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail> Virus-free.
>>>>>>>>>>>>>>>>>> www.avast.com
>>>>>>>>>>>>>>>>>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
>>>>>>>>>>>>>>>>>> <#m_-1375648405055026928_m_-8577237842314376771_m_3578451145953906887_m_503566164489110530_m_-5651811543176728635_m_-8891040683658368900_m_-8926548148038809367_m_-3754180750679026255_m_1932327980007565759_m_8465563732121437259_m_3980642715518930070_m_6277369570299231831_m_-8472983658428544231_m_3159471851209282368_m_3103858583145054500_m_2252149053163302238_m_1632942611489099614_m_7381443278852202808_m_2087713660758741337_m_4716808486174558720_m_-6090292895289023038_DAB4FAD8-2DD7-40BB-A1B8-4E2AA1F9FDF2>
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> On Sat, Mar 28, 2020 at 9:24 AM Maria Katrina Bautista <
>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>> Hello team,
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>> Any update on this?
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>> Please advise.
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>> Thank you
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>> On Thu, 26 Mar 2020 at 18:41, Maria Katrina Bautista <
>>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>> Hello team,
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>> The customer purchased the item last January and while
>>>>>>>>>>>>>>>>>>>> riding the scooter, it suddenly broke. Please see the video explanation
>>>>>>>>>>>>>>>>>>>> attached.
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>> 600689479
>>>>>>>>>>>>>>>>>>>> Cool Wheels - Foldable Kick Scooter - Pink
>>>>>>>>>>>>>>>>>>>> MTC-FR58352
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>> Please advise if you can do an inspection and repair.
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>> Thank you
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>> --
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> --
>>>>>>>>>>>>
>>>>>>>>>>>>
>
> --
>
>