Subject: Re: FW: Complaint on Mums World #Order600873936
From: Malak Nobeh <[email-masked]>
To: Consumer Rights <[email-masked]>
Cc: "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>
Date: Sun, 9 Aug 2020 09:54:20 +0400
List-Id: <ccteam.mumzworld.com>

Hello,

Noted dear , we will process the refund asap.

Thank you.

On Sun, 9 Aug 2020 at 09:48, Consumer Rights <[email-masked]>
wrote:

> Dear Malak,
>
>
>
> Please find the attached communication from the customer. Appreciate
> resolving the issue and provide an update once completed.
>
>
>
> Best Regards,
>
>
>
>
>
> *حقوق المستهلك*
>
>
>
> *Consumer Rights*
>
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> *D*
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> +971 4 4461516
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> *dda.gov.ae* <https://dda.gov.ae/>
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>  <https://dda.gov.ae/>
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> <https://ae.linkedin.com/company/dubai-development-authority>
>
> <https://twitter.com/dxbdevauthority>
>
>
>
>
>
> *Disclaimer Notice (1) This email, including attachments, is confidential
> and may be legally privileged. If you are not the intended recipient(s),
> any disclosure, copying, distribution or other use or reliance upon this
> email, including attachments, is prohibited and may be unlawful. If you
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> advice.*
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> *From:* Consumer Rights
> *Sent:* Thursday, August 6, 2020 10:27 AM
> *To:* Malak Nobeh <[email-masked]>
> *Cc:* [email-masked]; [email-masked]; [email-masked];
> [email-masked]
> *Subject:* RE: FW: Complaint on Mums World #Order600873936
>
>
>
> Dear Malak,
>
>
>
> Based on the attached, kindly expedite resolving the issue with the
> customer.
>
>
>
> Best Regards,
>
>
>
>
>
> *حقوق المستهلك*
>
>
>
> *Consumer Rights*
>
>
>
>
>
>
>
> *D*
>
> +971 4 4461516
>
>
>
>
>
>
>
>
>
> *dda.gov.ae*
> <https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fdda.gov.ae%2F&data=02%7C01%7CConsumer.Rights%40dda.gov.ae%7C5f1538c6bd2a42ccfe0408d839d1bbb9%7Ceee3385e742f4e2eb130e496ed7d6a49%7C0%7C0%7C637322920245530190&sdata=LHhfAwZMvJMnWZIcYtB9TOy4pR2s5HL204iiJIxcaB0%3D&reserved=0>
>
>
>
>
>
>
>
> <https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fdda.gov.ae%2F&data=02%7C01%7CConsumer.Rights%40dda.gov.ae%7C5f1538c6bd2a42ccfe0408d839d1bbb9%7Ceee3385e742f4e2eb130e496ed7d6a49%7C0%7C0%7C637322920245530190&sdata=LHhfAwZMvJMnWZIcYtB9TOy4pR2s5HL204iiJIxcaB0%3D&reserved=0>
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> *Disclaimer Notice (1) This email, including attachments, is confidential
> and may be legally privileged. If you are not the intended recipient(s),
> any disclosure, copying, distribution or other use or reliance upon this
> email, including attachments, is prohibited and may be unlawful. If you
> have received this email in error please notify the sender by return email,
> and delete this email and attachments and destroy any copies. (2) DDA does
> not provide legal advice. If this email, including attachments, contains
> guidance or expresses a view, this is not to be considered or relied upon
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> advice.*
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>
> *From:* Ekta Jesswani [mailto:[email-masked]]
> *Sent:* Tuesday, July 28, 2020 6:55 PM
> *To:* Consumer Rights <[email-masked]>
> *Cc:* Malak Nobeh <[email-masked]>; [email-masked];
> [email-masked]; [email-masked]
> *Subject:* Re: FW: Complaint on Mums World #Order600873936
>
>
>
> ⚠
>
> *CAUTION: This Is An External Email.*
>
> Hi Team,
>
>
>
> We are investigating the concern and will ensure to resolve it within 48
> hours.
>
> I will keep you posted.
>
>
>
> Regards,
>
> Ekta
>
>
>
> On Tue, 28 Jul 2020 at 16:54, Consumer Rights <[email-masked]>
> wrote:
>
> Dear Malak,
>
> Hope all is well,
>
> Unfortunately we received a complaint (attached) in regards to the
> company. We would appreciate if the matter is resolved as we are here to
> protect our business partners. Kindly escalate the matter to the concerned
> department and contact the customer for any clarifications/documentations.
>
> Apologies for the inconvenience,
>
>
>
>
>
> *حقوق المستهلك*
>
>
>
> *Consumer Rights*
>
>
>
>
>
>
>
> *D*
>
> +971 4 4461516
>
>
>
>
>
>
>
>
>
> *dda.gov.ae*
> <https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fdda.gov.ae%2F&data=02%7C01%7CConsumer.Rights%40dda.gov.ae%7C5f1538c6bd2a42ccfe0408d839d1bbb9%7Ceee3385e742f4e2eb130e496ed7d6a49%7C0%7C0%7C637322920245550180&sdata=kCJxS2k3HLdbd8ZtnKQuLLjVW62wiVk6EXy5cO8Pehs%3D&reserved=0>
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>
>
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> <https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fae.linkedin.com%2Fcompany%2Fdubai-development-authority&data=02%7C01%7CConsumer.Rights%40dda.gov.ae%7C5f1538c6bd2a42ccfe0408d839d1bbb9%7Ceee3385e742f4e2eb130e496ed7d6a49%7C0%7C0%7C637322920245550180&sdata=4G1Sd7LnW%2Fikt69bLr5pqgcwz4MT6htDoRg95ct7ASg%3D&reserved=0>
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> <https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ftwitter.com%2Fdxbdevauthority&data=02%7C01%7CConsumer.Rights%40dda.gov.ae%7C5f1538c6bd2a42ccfe0408d839d1bbb9%7Ceee3385e742f4e2eb130e496ed7d6a49%7C0%7C0%7C637322920245560174&sdata=Sg7Ouq2QOtmFqb5TlbfXhl0utIgga%2BZwAbIBr07XjCk%3D&reserved=0>
>
>
>
>
>
> *Disclaimer Notice (1) This email, including attachments, is confidential
> and may be legally privileged. If you are not the intended recipient(s),
> any disclosure, copying, distribution or other use or reliance upon this
> email, including attachments, is prohibited and may be unlawful. If you
> have received this email in error please notify the sender by return email,
> and delete this email and attachments and destroy any copies. (2) DDA does
> not provide legal advice. If this email, including attachments, contains
> guidance or expresses a view, this is not to be considered or relied upon
> as legal advice and it is recommended that you obtain independent legal
> advice.*
>
>
>
>
>
> -----Original Message-----
> From: Sara Alazazi [mailto:[email-masked]]
> Sent: Monday, July 27, 2020 2:00 PM
> To: Consumer Rights <[email-masked]>
> Cc: Compliance <[email-masked]>
> Subject: Fwd: Complaint on Mums World #Order600873936
>
>
>
> ⚠       CAUTION: This Is An External Email.
>
>
>
> > 
>
> > Greetings,
>
> >
>
> > Im raising this complaint on Mums world for multiple reasones:- 1. I
>
> > have received item not installed ( big motor) and wasn’t mentioned in
> the application.
>
> > 2. I tried to fix this issue millions times by calling the call center
> and they have promised to install it but no one solve the problem.
>
> > 3. Last time which was it more than 3 weeks they have promised to refund
> and collect the item withn 7 working days but offcourse no one call me & i
> was trying to reach them they closed the line on my face.
>
> >
>
> > Kindly do the needful to refund and close this complaint as fast as
> possible.
>
> > Note:- Dont histate to call any time. Phone number 0508142184.
>
> >
>
> > Regards,
>
> >
>
> >
>
>
>
>
> --
>
> *Regards, *
>
>
>
>

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